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Quality Inn & Suites at Metro Center

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Quality Inn & Suites at Metro Center
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88 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Sonora, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 17, 2016

Phoenix quality inn: run down, desk lamp switch broke, desk chair right arm broken and hanging off, chair and lamp replaced after calling for replacement.... iron missing and only one coat hanger in closet area no doors on closet...reported iron missing, asked if we needed one... no pen or note paper in room. New lamp shade torn, holes in it,... More 

Thank Steve_4717
A TripAdvisor Member
1 of 5 stars Reviewed May 26, 2016 via mobile

The room smelled very damp. Horrible bedding. The walls were dirty and the door handle on the outside was broken with wires hanging out. I didn't feel safe. I tried the front desk but got no answer. I left and checked in elsewhere.

Thank A TripAdvisor Member

Travelers are raving about these Phoenix hotels

The Dalles, Oregon
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 21, 2016

Reasonably price motel. Room was clean and adequate. The arrangement of the room was a little odd with the bed back in a corner and a desk at the foot of the bed, it was difficult arrangement for two people. The person on the inside had a difficult time getting in and out of the bed without crawling over the... More 

1 Thank DianeA51
Tucson, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 20, 2016

The first time we stayed here, the bathroom was dirty - floor hadn't been cleaned - tub dirty. We decided to give it another chance a few months later and this time was worse. We checked in around midnight, after attending a concert, and was told that he couldn't find my reservation. I gave him (the night auditor) my conf.... More 

Thank mullalyphotos
Level Contributor
8 reviews
4 hotel reviews
1 of 5 stars Reviewed April 4, 2016

This hotel was DISGUSTING! The outside looked halfway nice but once inside room we were appalled - and since it was the middle of the night and we didn't want to deal with finding another hotel we stayed. I took photos of burn holes on the bedspread, carpet and furniture. Holes in the walls and bathroom door. Sticky floor in... More 

Thank Kayopie
Level Contributor
1 review
1 of 5 stars Reviewed March 31, 2016

I didn't think it would be as bad as the reviews but it definitely was. Walls had stains, curtains and carpet dirty, cigarette burns in comforter and black bath tub. Stay somewhere else, it really isn't worth the money!

Thank rosieposie59
Lomita, California
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 14, 2016

how bad this Hotel is. Upon check-in, the very nice attendant advised us to re-scan our cards every night before going up to the room. What? We had a late night check-in, and our window was open and screen-less. The same very nice attendant told us the room had been stinky, so procedure is to open the window, and run... More 

Thank goodlinda
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 14, 2016 via mobile

While the room was clean & bed was comfy, overall it needs TLC. The sheets were nice however the blanket and bedspread showed their age & were rough... Speaking of rough. ..OUCH the toilet paper. .it was borderline sandpaper!!!! The bedspread appeared to have a burn mark on it. The carpet is in disrepair as was the drawers/cabinet in bathroom... More 

Thank briteyes678
El Paso, Texas
1 review
2 of 5 stars Reviewed March 11, 2016

The room was dirty, the bath tub was not clean, the bed spread had stains and burn marks like someone tried to iron on it. The TV did not have a remote, the microwave did not work had to walk down two hall to use the employee microwave. The price we paid for the room was outrageous. We ended up... More 

Thank rose20132016
Sand Lake, Michigan
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 4, 2016 via mobile

This hotel is dated, and a little run down, but what do you expect for $65 a night? If you want a nicer hotel there are plenty out there for $150ish if money is no object. To hotel management, you might want to consider a few updates, at least some new flooring, rooms had a musty smell. Again it was... More 

Thank Martyn P
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81 photos of this hotel

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Management photos: Courtesy of the property manager

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Dining (1)
Room/Suite (18)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Suburban Extended Stay Hotel is an interior corridor all studio suite hotel. The hotel completed a major renovation in January 2013. All of the suites have kitchens with full-sized refrigerators, 2-burner stoves and microwave ovens. The kitchens are set up with dishes, glasses, pots and pans as well as kitchen towels. The suites all have new flat screen televisions with new DirecTV equipment bringing you 3 HBO and 3 ESPN channels plus many more.The hotel features also include a swimming pool and hot tub as well as a BBQ grill for guest use. ... more   less 

Additional Information about Quality Inn & Suites at Metro Center

Address: 9455 North Black Canyon Highway, Phoenix, AZ 85021 (Formerly Mainstay Suites Metro Center)
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $64 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites at Metro Center 2.5*
Number of rooms: 86
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Also Known As:
Mainstay Suites Metro Hotel Phoenix
Mainstay Suites Phoenix
Mainstay Phoenix
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