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Quality Inn & Suites at Metro Center

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Quality Inn & Suites at Metro Center
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93 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Reviewed November 1, 2016

I made a reservation through the web site, but when I wanted to cancel Choice Hotels did not show the reservation so I assumed it didn't go through. Lo and behold I was charged for it anyway. Choice customer service still doesn't show the reservation, because the hotel is no longer a Quality Inn and Suites. Yet the hotel says...

Thank Russell J
Sierra Vista, Arizona
Reviewed October 18, 2016

I had a confirmed reservation at this hotel. When I arrive they said the reservation had been cancelled by the manager. Another couple came and were given a similar story. You cannot depend on this hotel. (By the way, this hotel is now an EconoLodge)

Thank revncele
Corvallis, Oregon
Reviewed October 16, 2016

I stayed at this property last year when it was a Quality Inn. It is now an Econolodge. The staff members are friendly and helpful but this motel needs updating. The shower was weak (needed a better shower head), the breakfast was marginal, and the internet was spotty. This price, though, was good.

Thank bullwalk
Reviewed September 29, 2016 via mobile

Not a good hotel to stay at. Rooms smell gross, a lot of drug addicts, drug dealers, prostitution. Pool has algae so does the hot tub. Front desk people are horrible don't no smile talk all rude. I couldn't even sleep I was so scared they would do something to my car. Steal thing inside from the way it looks....

Thank andres l
Knoxville, Tennessee
Reviewed August 20, 2016 via mobile

Our room was clean and modern. It had all the ammenities we needed. The water pressure was excellent! The bed was super comfortable! Now the bad... the pool and hot tub were filled with algae, it was beyond disgusting. Apparently alot of people live at the hotel and not the type of people you want to be around. Prostitutes, drug...

1Thank lindsays17
Sonora, California
Reviewed June 17, 2016

Phoenix quality inn: run down, desk lamp switch broke, desk chair right arm broken and hanging off, chair and lamp replaced after calling for replacement.... iron missing and only one coat hanger in closet area no doors on closet...reported iron missing, asked if we needed one... no pen or note paper in room. New lamp shade torn, holes in it,...

1Thank Steve_4717
A TripAdvisor Member
1 review
Reviewed May 26, 2016 via mobile

The room smelled very damp. Horrible bedding. The walls were dirty and the door handle on the outside was broken with wires hanging out. I didn't feel safe. I tried the front desk but got no answer. I left and checked in elsewhere.

Thank A TripAdvisor Member
The Dalles, Oregon
Reviewed May 21, 2016

Reasonably price motel. Room was clean and adequate. The arrangement of the room was a little odd with the bed back in a corner and a desk at the foot of the bed, it was difficult arrangement for two people. The person on the inside had a difficult time getting in and out of the bed without crawling over the...

2Thank DianeA51
Tucson, Arizona
Reviewed April 20, 2016

The first time we stayed here, the bathroom was dirty - floor hadn't been cleaned - tub dirty. We decided to give it another chance a few months later and this time was worse. We checked in around midnight, after attending a concert, and was told that he couldn't find my reservation. I gave him (the night auditor) my conf....

Thank mullalyphotos
Reviewed April 4, 2016

This hotel was DISGUSTING! The outside looked halfway nice but once inside room we were appalled - and since it was the middle of the night and we didn't want to deal with finding another hotel we stayed. I took photos of burn holes on the bedspread, carpet and furniture. Holes in the walls and bathroom door. Sticky floor in...

1Thank Kayopie
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81 photos of this hotel

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Room/Suite (15)
Hotel & Grounds (1)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (6)
Pool/Beach Area (4)
Dining (1)
Room/Suite (18)
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  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Suburban Extended Stay Hotel is an interior corridor all studio suite hotel. The hotel completed a major renovation in January 2013. All of the suites have kitchens with full-sized refrigerators, 2-burner stoves and microwave ovens. The kitchens are set up with dishes, glasses, pots and pans as well as kitchen towels. The suites all have new flat screen televisions with new DirecTV equipment bringing you 3 HBO and 3 ESPN channels plus many more.The hotel features also include a swimming pool and hot tub as well as a BBQ grill for guest use. ... more   less 

Additional Information about Quality Inn & Suites at Metro Center

Address: 9455 N Black Canyon Hwy, Phoenix, AZ 85021-2708 (Formerly Mainstay Suites Metro Center)
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $61 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites at Metro Center 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Mainstay Suites Metro Hotel Phoenix
Mainstay Suites Phoenix
Mainstay Phoenix
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Questions & Answers

Here's what travelers have asked, with answers from Quality Inn & Suites at Metro Center staff and other travelers.
1 question
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Questions? Get answers from Quality Inn & Suites at Metro Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay at the end of the hall - poor internet”
 of 5 bubbles bullwalk, Oct 16, 2016 | Read review
“Read reviews, especially the ones rated one and two!!!”
 of 5 bubbles Steve_4717, Jun 17, 2016 | Read review
“Stay somewhere else!”
 of 5 bubbles mullalyphotos, Apr 20, 2016 | Read review
“Ask to see the room. Some rooms better than others. Check the linens and towels.”
 of 5 bubbles goodlinda, Mar 14, 2016 | Read review
“stay somewhere else”
 of 5 bubbles rose20132016, Mar 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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