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Holiday Inn Express Chandler - Phoenix

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15221 S 50th St, Phoenix, AZ 85044
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Holiday Inn Express Chandler - Phoenix
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175 Reviews from our TripAdvisor Community

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San Francisco, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were greeted and taken care of from the start. Samuel was awesome. Professional and quick to get us into our room. Once we got into our room, the room was sweet!!!!! The bed in this hotel is amazing. Best nights sleep my husband and I have got in years! No joke. The complementary breakfast we received with our online... More 

Helpful?
Thank Jennifer L
Dunbar, West Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I checked in after a long flight being stuck on the east coast. They have extremely fast check-in which is great because all I wanted to do was go to bed. The room was very nice and clean and the bed was comfortable as well. The hotel was well-maintained but you can tell I needed to be updated. But it's... More 

Helpful?
Thank Trevor W
Vancouver, Washington
Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The in-room experience needs attention: extremely dirty ottoman and chair (could not use them); desk chair was broken (wouldn't maintain height adjustment); bathtub plug broken; rust in tub; sink plug broken; non-HD programming is fuzzy. The dining room chairs were filthy.

Helpful?
Thank DivineVivaDiva
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was wonderful in all its amenities. The pool and jacuzzi were romantically secluded with water falls and rocks deviding the pool from the jacuzzi. Our breakfast in the morning was carefully maintained and kept fully stocked and attended by Claudia. She provided help to anyone who asked.the front desk clerk was kind and helped us change our room... More 

Helpful?
Thank Marsha F
Columbus, Ohio
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here 3 days, for business, only because I was traveling with my boss who insists on staying where he can earn IHG points. The stay was ok at best, until I was awakened during the middle of the night by the front desk clerk alerting me that my boss's card had been declined. They instructed me to get... More 

Helpful?
Thank nmerci
1 review
1 of 5 stars Reviewed 3 weeks ago

i get serious bed bugs bite through out my one week stay in this Holiday Inn Express. I am not from the state and not familiar with bed bugs. I observed some reddish on my hand and i thought it was just food allergy, After 1 week of stay, i observe some tiny reddish bugs crawling on the bed. After... More 

Helpful?
Thank Chew L
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your feedback. We have never had this issue at this hotel before, but I can assure you that we handled this situation to the best of our ability. As soon as you informed us about the issue we contacted a certified pest technician that treated the room right away. Even after the bed was treated, they confirmed... More 

Tucson, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The staff was very friendly and helpful, the room was clean ,beds were comfortable, but the only problem was the heater it made so much noise it was hard to sleep and the noise off the freeway was a bit loud. It was nice to have breakfast in the morning. We stayed because my daughter had a tournament all weekend.

Helpful?
Thank TLRome
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review. We are very happy you found our staff to be friendly and helpful, our number one goal is to make sure our guest feel comfortable at our hotel. We are very happy you were able to enjoy the free hot breakfast buffet. We hope to see you guys next time when your back in town. More 

Minnesota
Level Contributor
211 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I usually steer myself towards HIEs. I feel comfortable, ok breakfast etc. I needed a quick one night stay after arriving in PHX on my way to Tucson. First of all $140 a night. Yikes!!! The hotel on the outside did not look as old as the room. Broken tub drain, huge crack in the tub side, broken door lock.... More 

Helpful?
1 Thank janelje
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review. We are happy you decided to stay with us. Please accept my apology about the condition of your room I can assure you your concerns have been addressed to our team and has been fixed. Next time your in town we hope you decide to give us another opportunity. More 

Twin Cities, Minnesota
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got this hotel at a very reasonable rate through IHG website. The hotel is situated near many shopping options and eateries. The (barely) bad part: - Bathroom. There's nothing wrong with the bathroom, so I may be nit-picking here. It just seems to be a little dated, but it's very clean and has strong water pressure - so no... More 

Helpful?
Thank buzzedlight
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

We appreciate your feedback about our hotel. We are pleased you found out hotel to be in a good location we are very close to restaurants and shops. Also being so close to the freeway makes it easier to get to downtown Phoenix. Trei was the front desk agent you were speaking of he is a very valued employee at... More 

Washington
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Easy location to get to and the price was very good. Staff was friendly and helpful. The room was as described, clean and quiet. The facility was well kept. We would definitely stay here when we come to Phoenix again.

Helpful?
Thank Tom J
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review review. I am very glad you found our hotel to be very easy to access. we are very excited you mentioned how well kept the hotel was, our team takes great pride in making sure you have a positive experience with us . We cant wait for your next trip to Phoenix, and we look... More 

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