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Holiday Inn Express Chandler - Phoenix

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Holiday Inn Express Chandler - Phoenix
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192 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Tucson, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall it was a good experience. At check in, the young man at the desk was very polite and helpful. In the middle of the night we realized we had forgotten toothpaste so we called the front desk to ask if they had any and the person at the desk just said "yeah" and hung up. Would've been nice to... More 

Helpful?
Thank Erin C
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hmmm...where to start. This was the dirtiest hotel I have ever visited. Had a 4 night reservation but left after one night. The hotel was dirty from the lobby, elevator, halls, bed, bathtub, etc.... Sheets on one bed had something black on them, think it was some kind of mold but not sure. The other bed sheets had light red... More 

Helpful?
Thank D Z
Cambridge, Massachusetts
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was fine as I was there for a long weekend. It is privately owned. Someone is NOT putting money back into the facility. It smells like mold when you enter the lobby area. The bed skirt on the two queen beds in my room were filthy. Some of the fabric chairs were stained. The legs of the furniture... More 

Helpful?
Thank Jenine617
Monterrey, Mexico
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I chose this hotel for two things: 1) it's a holiday inn and 2) the location: very near the premium outlets... The personnel of this hotel were very kind with me and my family... Also they help us with extra hours for late check out. The price was excellent. I highly recommend this hotel if you need a hotel for... More 

Helpful?
Thank Marco L
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2016

When I arrived I was pleasantly surprised by the professionals at the desk. The young lady at the desk, who had the night shift, was very helpful with all my questions. The room was great and all I've come to expect from the Holiday Inn Express chain. This place is a FIVE star, hands down.

Helpful?
1 Thank Jason G
Prescott
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 24, 2016 via mobile

We stayed here over the weekend and fell in love. The staff is very friendly. I don't think there was on time we pasted the front desk and them not greet us. We had a king suite overlooking the pool along with the golf course view in the background. The room was very elegant and spacious. We are certain we... More 

Helpful?
Thank MissVanessaRose
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2016 via mobile

My husband and I have stayed at this chain across the country. We are a pretty good judge of what this chain has to offer. It was unpleasant to start; we arrived at the checkin desk late in the evening and stood there while we watched a man talk on his cell phone for several minutes staring at us. When... More 

Helpful?
1 Thank Kim-Marie M
IHGService, Guest Relations Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Dear Kim-Marie M, Thank you for your feedback and for staying with us. We sincerely apologize for the issues you experienced particularly with cleanliness of the property and if the service level provided by staff was below average. Rest assured that we will be sharing your comments with our staff and management to help us focus on improving the quality... More 

1 review
5 of 5 stars Reviewed June 20, 2016 via mobile

Visited holiday in Had The Pleasure To Be Served By "Autumn" Autumn Was Fantastic Did Fantastic Job Assisting Us With An Issue That We Were having. she Went Above And Beyond To Make Sure That My Family Was Taken Care Of Safely. Customer Service People Like Autumn Are A Good Example Of What ***CustomerSeriveShouldBeEveryDay*** And Yes Because Of Her, I... More 

Helpful?
Thank Kemme0101
Brentwood, Tennessee
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 31, 2016

This place has a good location and a lot of restaurants around it. The staff is also friendly but the construction quality is terrible! I stayed in room 414 and was awakened at 4:30 to what sounded like a chainsaw running in the room next door. It was some sort of pressure regulator or other plumbing device as it started... More 

Helpful?
Thank Soaringdude
IHGService, Guest Relations Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Dear Soaringdude, Thank you very much for your recent stay with us. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the friendly staff and convenient location of the hotel. It sounds like you were disappointed with the noise disturbances and the unfitting door that caused some light... More 

Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 30, 2016 via mobile

Enjoyed the 5 day stay, staff was pleasant, helpful and engaging. Facilty was OK, tub was rusted and shower knob and valves did not operate smoothly. Room was clean, spacious and comfortable. Complimentary breakfast was good, I liked, wife did not. Great coffee, biscuits & gravy, what's not to like. Only issue was computers were down in business center. Not... More 

Helpful?
1 Thank malacoX1159KZ
Eric M, General Manager at Holiday Inn Express Chandler - Phoenix, responded to this review

Thank you for your review. I apologize for the experience you had with our business center we have since been able to get it back up and running. We are glad you enjoyed the breakfast as well we have a lot of options for our guest to choose from. We hope to see you again next time your in town. More 

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Business Center/Function Rooms (1)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Phoenix-Chandler just off Interstate 10 and Chandler Boulevard. We are located in a suburban area close to Intel, ADP, Honeywell and Global Crossing. Enjoy wireless Internet access in all areas of the hotel, included in your rate. We have brand new 32 inch flat panel HD TV's. Our complimentary breakfast buffet offers hot items including a pancake machine, sausage gravy & biscuits, bacon, scrambled eggs or cheese omelets & sausage patties, among other items such as bagels, muffins, yogurt, hard boiled eggs, fruits and many other items. Check your email or print boarding passes in our business center. Our meeting room accommodates up to 40 people classroom style. We offer a larger work desk in our guest rooms and two phones. Guests coming to our area for leisure activities will enjoy our outdoor heated pool with whirlpool, and guest laundry. Workout with confidence in our fitness room which features state-of-the-art equipment. Detailed area information is available at our front desk. Golfers, we have several great courses just a short distance from the hotel. Nearby fun spots include Rawhide Western Town, Gila River Casino, and shopping centers, such as the brand new "Phoenix Premium Outlets Mall", only 3 miles from our hotel. We are a short drive to Phoenix Sky Harbor Airport, ASU, Phoenix Zoo and hiking trails. Whether your visit to the Phoenix/Chandler area is for business or pleasure, you are just a few clicks away from experiencing the Holiday Inn Express Hotel & Suites Phoenix-Chandler. ... more   less 

Additional Information about Holiday Inn Express Chandler - Phoenix

Address: 15221 S 50th St, Phoenix, AZ 85044-9102
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $63 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chandler - Phoenix 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Holiday Inn Express Chandler - Phoenix Hotel Phoenix
Holiday Inn Phoenix
Phoenix Holiday Inn
Hotel Style:
#31 Business Hotel in Phoenix
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