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Plaza Inn & Suites

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Plaza Inn & Suites
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196 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 4, 2016

Don't do it. I repeat don't do it. As I'm typing this I'm writing a letter to the BBB about their ABSOLUTE rude staff. Annera is the rudest front desk employee I've encountered in my entire life. I'm a business professional that flies year round and stays in hotels a lot. Annera was by far the worst ever, you will... More 

Helpful?
3 Thank estonecharles
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 15, 2016

there have been a few changes to the property since i last stayed here when it was a comfort inn. the rooms have remained the same. which is a plus because most rooms are very large and have very comfortable beds. the one thing that i have noticed is that the breakfast that was very nice ( and free when... More 

Helpful?
Thank Joseph P
Atlanta, Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 10, 2016

This is a nice comfy place. I am not sure why others feel the need to tell us their life story in reviewing this hotel. Is it the Hilton? No. But it IS close to highways, food, Walgreens, Walmart, and anything you could possibly want. I stayed three nights and saw no police. I closed the curtains and had a... More 

Helpful?
1 Thank Kathy M
Edmonton, Alberta, Canada
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed April 4, 2016

This hotel was formerly Comfort Inn and is being renovated. The room itself was very clean and nice. We had a king size bed. The lobby was nice and offered a nice breakfast for $5.00. The hallway carpets were filthy but are going to be replaced. The outside stairwell to our floor (which was closer to our room and we... More 

Helpful?
Thank Karen B
Las Vegas, Nevada, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 2, 2016

Had a booking for 30 rooms. almost all had issues ranging from towel racks falling down to broken toilets to sticking doors to bulges in the ceiling to unmade rooms. Front desk either was not present or could not get anyone to fix problems. Last time we were there (4 years ago as a Comfort Inn), it had a bar... More 

Helpful?
Thank Sam P
Boulder, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 26, 2016

We were PUT HERE by the Desert Classic soccer tournament (2/5/16 - 2/7/16). Below is the letter we wrote the tournament folks (to which they never responded). PLEASE AVOID THIS PLACE. I had a team of 14 year-old boys - so we managed - but I can only imagine if the team we took were young girls. We would have... More 

Helpful?
Thank Matt M
Groton, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 25, 2016

Stayed at this hotel about 3 years ago and it has deteriorated significantly since then. While I will grant that the room was clean, the furnishings were old and in need of replacement. The rest of the property was also in poor shape with hallway carpets heaving up like speed bumps in places. Attention to maintenance was poor with the... More 

Helpful?
Thank Peter41590
El Cajon, California
Level Contributor
5 reviews
1 of 5 stars Reviewed March 23, 2016

We were in Phoenix for a Baseball Tournament, we were put up in your Hotel. The employees were very nice, but as for the hotel it stunk. Our door to our room would not lock when you would leave for awhile. They would not give you enough towels for your party and none of the ice machines were in working... More 

Helpful?
Thank Mary Lou B
Kansas City, Kansas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 19, 2016

In town for Spring Training in Surprise. Had a moment of confusion finding due to name change from Comfort Inn. Lobby is nice but lacked the restaurant and bar advertised. Free breakfast is no longer offered however the Free breakfast usually offered at other choice hotels they let you buy a ticket for $5.00 to eat it. No fridges in... More 

Helpful?
Thank jeremyw484
A TripAdvisor Member
4 of 5 stars Reviewed March 19, 2016 via mobile

I don't generally review a whole lot except in extreme circumstances, but I felt that this merited it. Across the board, I feel this hotel gets a bad rap. Now, I see some of the things people complain about, but I don't feel that they're the type of things that should really ding the property. I did stay here once... More 

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Thank A TripAdvisor Member
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143 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Plaza Inn & Suites

Address: 2641 W Union Hills Dr, Phoenix, AZ 85027-5000 (Formerly Comfort Inn Phoenix)
Location: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Price Range: $65 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plaza Inn & Suites 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Comfort Inn Phoenix Hotel Phoenix
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