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Arizona Biltmore, A Waldorf Astoria Resort

#18 of 177 Hotels in Phoenix
Certificate of Excellence
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2400 East Missouri Avenue, Phoenix, AZ 85016
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1 room 1 adult
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Arizona Biltmore, A Waldorf Astoria Resort
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847 Reviews from our TripAdvisor Community

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malibu, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed at the Biltmore last week while visiting the Phoenix Open. Rooms are nice, facilities equally nice, restaurants pretty good also. Not my first time there, it is a Hilton Property and I have Hilton Diamond status so they generally take care of me. When I checked out last Friday I left two shirts in the closet, that was... More 

Helpful?
Thank Paul F
Oklahoma City, Oklahoma, United States
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

The property is nice. My major issue is with the service. The average room rate is about $500/night in addition to a resort fee. For that type of money, I expect service to be a priority. However, the staff appears uncaring and not geared towards service from the bellmen to hotel reception to the cleaning staff. My husband and I... More 

Helpful?
Thank 3akb3
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We recently stayed at this wonderful property completely updated. The food in the resturants was great, the fitness center was well equipped. Plenty of hiking, biking, golf and swimming opportunities on the property. The rooms were spacious and clean, the staff we came in contact with was friendly and helpful. I would definitely Stay here again when in the metro... More 

Helpful?
Thank 729
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Arizona Biltmore is an elegant, sophisticated resort. The restaurant is classy with a delicious menu! The grounds are beautifully maintained. The charm continues in the numerous villas. The staff are delightful and extremely helpful! We highly recommend this gorgeous resort!

Helpful?
Thank Kellie M
Dallas, Texas
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have enjoyed my visits to the Biltmore over the years. The property was built in the 1920's and it simply is of that vintage so there are things in the physical property that are just simply old. But the grounds are spectacular and meticulously maintained which has always made things good from that standpoint. I visited the spa however... More 

Helpful?
1 Thank Thomas M
Seattle, Washington
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Loved this place. Stayed here over Halloween. Loved the gardens spaces. Bunch of different pools scattered throughout the property. Restaurant were all great. Great fire pits to sit around and have a few drinks. They were doing maintenance on the main pool area while we were there. A bit noisy but they have to do that sometime.

Helpful?
Thank Cliff M
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Cliff M, Thank you for choosing the Arizona Biltmore as your destination for luxury and relaxation! I am happy to hear that you enjoyed exploring the property, sampling our in-house cuisine and indulging in our wonderful amenities. We hope to welcome you back in the near future! Warm regards, Sheila Foley More 

New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

The Arizona Biltmore, designed by Albert Chase McArthur (who studied under Frank Lloyd Wright) in the 1920s, is a fabulous place to stay. Was recently here for a family wedding and it was a superb experience. Walking around this historic property provides a lovely old-world art deco feel, as palm trees and desert mountains rise in the background. The grounds... More 

Helpful?
3 Thank Melissa K
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Melissa K, Thank you for visiting the Arizona Biltmore and immersing yourself in our incredible history. For over 86 years, we have welcomed guests from all over the world to dine and unwind at our wonderful facilities. We pride ourselves on having an exemplary staff that prioritizes the guest experience and ensures excellent service. I am delighted that you... More 

New York City, United States
1 review
1 of 5 stars Reviewed 1 week ago

My reservation was cancelled when I didn't show up for check-in (was trapped in NYC due to blizzard). Calling the hotel was my last concern as I was scheduled to be a speaker at the conference I was attending. My main concern was not alerting the hotel the fact I would be late for checking but just trying to get... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Thomas B
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Thomas B, Thank you for providing valuable feedback regarding your most recent stay at our property. Our main priority is ensuring each guest receives a luxurious, comfortable and positively unforgettable experience; therefore, I am troubled to hear that your visit was anything but. At the Arizona Biltmore, we strive for excellence in service and quality and pride ourselves on... More 

Minneapolis, Minnesota
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Had high hopes for seeing this resort and grounds. Was completely underwhelming. Thankfully the RM auction was there so it wasn't a huge waste of time to travel to. The resort is hard to get via navigation and the people seemed nice enough though. I simply expected a grandiose experience and left feeling a little upset.

Helpful?
2 Thank Ash H
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear Ash H, Thank you for taking the time to share your experience with us! I am saddened to learn that your visit did not meet the standards we strive toward every day. We value your feedback and constantly evaluate our performance as a resort in order to service the individual needs of our clientele. Please feel free to reach... More 

DSergi
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 1 week ago

I love the Biltmore, its a great place and the stay in usually perfect, however I stayed at the Biltmore from the 14th of January to the 17th of January. At check out a switched credit cards to pay the charges and much to my surprise I find out that the hold on the first card can't be released.

Helpful?
1 Thank DSergi
GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria Resort, responded to this review

Dear DSergi, Thank you for your candid feedback regarding your most recent visit. I am displeased that the check-out process diminished your overall experience. We take guest feedback seriously and hope that we will have the opportunity to provide an exceptional and rewarding experience for you in the future! Respectfully, Sheila Foley More 

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