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Arizona Biltmore, A Waldorf Astoria Resort

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2400 East Missouri Avenue, Phoenix, AZ 85016-3106
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Individually wrapped toiletries
Updated 06/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arizona Biltmore, A Waldorf Astoria Resort
Updated 06/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 187 in Phoenix
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.0
Travelers' Choice
The Arizona Biltmore, A Waldorf Astoria Resort is known throughout the world since 1929 for its iconic design, providing a glamorous oasis built among 39 acres adorned with lush gardens, glistening swimming pools and Frank Lloyd Wright-influenced architecture. More than 700 refreshed guest rooms, seven sparkling pools, seven dining outlets, a 65-foot waterslide, two championship golf courses, 200,000 square feet of meeting and event space and a brand new Spa facility await at our luxurious and reinvented resort.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children's television networks
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Hiking
Tennis court
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Outdoor fireplace
Outdoor furniture
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
10Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
3293Reviews86Q+A100Room tips
Traveler rating
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Most Recent
Denise B wrote a review Jun 27
Sedona, Arizona12 contributions17 helpful votes
Just a beautifully maintained historical wonder of old world luxury! Be sure and take the tour of the property; it's an additional fee but well worth it! Just gorgeous and such impeccable service. We ate at both McArthur's and Renatta's Hearth and both meals were amazing, as was the in-room dinner we had.
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Review collected in partnership with Waldorf Astoria
Date of stay: June 2022
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded yesterday
Hello 787deniseb, Thank you for your review regarding your stay at the Arizona Biltmore, A Waldorf Astoria Resort. It was a pleasure to read that we exceeded your expectations. We want to provide every guest with an elegant adventure with personalized, thoughtful service, and we are pleased that our hospitality and delectable dining options were the highlights of your experience. Thank you once more for your feedback, and we look forward to welcoming you again soon. Abby Murtagh General Manager
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RBarnhart wrote a review Aug 2021
Los Angeles, California93 contributions28 helpful votes
+1
Hotel's Favorite
I will start by saying that the Arizona Biltmore is my favorite hotel. I’ve stayed here a few times and reviewed it a few years ago. The (reported) $70 million overhaul has brought a few new features but the architecture and the impeccable service are still what I carried home with me from this stay. Alex at the front desk welcomed me back to the hotel and was able to get me into an amazing room even though I showed up a little before my check in time. I had a quiet balcony with a view of the new sprite installation outside the garden wing. Room: very clean. Shower pressure: 👍🏼. Bed: comfortable. I ate dinner at Frank and Albert’s. Had the Thai Noodle salad. Delicious, loved the noodles and mint. My server Joshua was conscientious and enthusiastic. After dinner I walked the grounds and took pictures and texted photos to my friends saying “I bet you wish you were here.” Somehow the team in charge of this renovation has made it very modern but with an ever present awareness of honoring the history of the property. Also, the signature scent that is piped into lobby and halls of the separate buildings is as familiar and welcoming as the people who work there. Every time I HOPE that a signature candle or room spray will be available for purchase in the gift shop. (Well curated gift shop, I might add.) In summary, I had a great time (obviously) and will continue to recommend the Biltmore to my friends.
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Date of stay: August 2021Trip type: Traveled
3 Helpful votes
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Response from General Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded Aug 10, 2021
Dear RBarnhart, Thank you for being our guest once more at Arizona Biltmore, A Waldorf Astoria Resort, and for your fantastic review. It is wonderful to know how much you loved our historic architecture and beautiful accommodations. We have stood as an Arizona landmark for almost a century with our Frank Lloyd Wright architectural style, intuitive hospitality, and storied history. We focus on providing genuine and thoughtful service along with elegant style, and we appreciate your acknowledgment of our efforts. We believe our elegant, thoughtful accommodations and intuitive service set us apart and bring guests back time and time again; we appreciate you recognizing our efforts! It was a pleasure having you stay with us, and we look forward to many more return visits. Abby Murtagh General Manager
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GG9330 wrote a review Jun 22
Beverly Hills, California2 contributions
The property has been renovated since Covid, I would highly recommend staying here the new bar and the new adult pool really changed the dynamic of the property. The staff are friendly and knowledgeable. The inner room dining arrived in a very timely manner and was hot. This is a great hotel
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Review collected in partnership with Waldorf Astoria
Date of stay: June 2022
Value
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 5 days ago
Hello GG9330, Thank you for returning to the Arizona Biltmore, A Waldorf Astoria Resort and for taking the time to share your lovely compliments! We're delighted you loved our updates, as we're very proud of how the team kept the historical integrity of the property while making the necessary updates for our guests to have a modernized experience. We also appreciate your recognition of our associates; they genuinely care for our guests and their experience while in our care so we know they will love your feedback. Thanks again! We can't wait to welcome you back. Abby Murtagh General Manager
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cajohnson158 wrote a review Jun 21
Libertyville, Illinois1 contribution
We took a week long vacation to Phoenix, Arizona in April 2022 specifically to stay at the Arizona Biltmore and relax for a few days along with celebrating my wife's birthday. We booked the stay through American Airlines Vacations, which we have used in the past and never had a problem with before. When we arrived at the Arizona Biltmore hotel and tried to check in, the clerk suddenly said he had to check something and went to get the front desk manager. We were told by the manager that they were overbooked and had to move us to a different hotel for the first two days. He continued to explain that we wouldn't want to be at the hotel anyway because there was a conference going on and it would be louder than normal - not a great way of advertising a resort. We did not believe him because he appeared to be trying to make us feel good about being moved to a new hotel, but we knew that everyone at the resort currently would be having the same problem if this were true. We are still confused as to how a hotel gets overbooked. Either you accept a reservation or you don't. According to the fine print in the AA Vacations deal, they can move you to an equivalent hotel without compensation. They moved us to the Montelucia where we had stayed twice before. It is a much louder hotel and the rooms and resort aren't nearly as nice, even though it also rated a four-star resort. We specifically chose to stay at the Biltmore because it is a beautiful and quiet resort. I had also reserved tee times at the Biltmore golf course for our second and fourth days on vacation thinking that we would be at the Biltmore. We did not have a choice about being moved, so I asked about my golf reservations and getting my golf clubs that I had shipped to the Biltmore. They said it would all be taken care of and they would pay for Ubers to the Montelucia and back to the Biltmore the next morning. We were promised a nicer room that would be available any time on Wednesday that we arrived and free spa credits for the inconvenience. Unhappily, we accepted this because we knew what the Montelucia was like and we wanted the quiet resort experience we thought we would get at the Biltmore. The next morning we took an Uber back to the Biltmore where I asked about my golf clubs. They were locked in the onsite FedEx office which was closed for another hour. They had to get security to unlock the office and get my clubs. In addition, when I got to the golf club for my reservation, they did not have my tee time on their schedule. I had arranged the tee times several weeks prior through the concierge at the Biltmore. It turns out that they did not have a record of either of my tee times, despite having a reservation number and having gone through the Biltmore concierge. They were having a tournament that day, so I had to wait an hour and a half before I could actually play. After golfing, I met up with my wife at the Biltmore lobby and we saw other families being checked in even though we were told they were overbooked and didn't have space for us until Wednesday. Clearly we had been placed at the bottom of their priority list. We had arranged our stay in Phoenix around staying at the Biltmore, so we had spa reservations at a nearby resort, tee times at the Biltmore, and had planned to run along the canal, which is right next to the Biltmore. Since we were now at the Montelucia, we could not go running along the canal without driving there and we needed to take an Uber if we wanted to go shopping or even just get a Starbucks. The Biltmore is within walking distance to shopping, the canal, and Starbucks. We ended up renting a car, which was a cost we had not planned for - rental plus parking at the resort. On Wednesday, we went back to the Biltmore around noon only to be told that they did not have a room ready for us. We explained our situation only to be told that the message would be relayed to the manager and to check back in an hour. We decided to get lunch at one of the restaurants while we waited. When the waitress asked how we were doing, we were honest and said that we were not having a good vacation and explained what had happened. She apologized on behalf of the hotel and told her manager at the restaurant. He came over and told us that the meal would be free and he would check on our room, which was a nice gesture. The meal was free, however, the manager never returned to give us an update on our room. We went back to the check-in desk after two hours, three hours, four hours, and five hours only to be told each time that they did not have a room for us. We were left to wander the resort without having a room to return to for five hours. Finally, they seemed to take pity on us and placed us in a different room - one of the condominiums that they have on the property. We did not receive any spa credit, despite their promise and our asking about it. The condominium was very nice, but not very relaxing since half of our vacation had been spent at another resort or being completely displaced. We truly tried to make the best of it, but it was very hard to overlook the poor experience so far. When we checked out on Saturday morning, we were told that they would compensate us for the entire hotel stay. We said thank you and left for the airport. It is now over two months since our stay at the Biltmore and we have not been compensated for the hotel stay. I have called a total of seven times. In the first few phone calls I was promised that they would relay the message to the manager who would call us back. The first two times, no one called me back. The third time, the manager said they would process the refund. Nothing happened for a week, so I called again and asked for a manager. I was again told that it would be processed, only to wait for another week without any refund. The next call I was told that they were working out who was responsible for refunding us - the AA Vacations group or the Biltmore and we could expect a refund shortly. After three more calls and promises that they money would be refunded, we have not received anything from AA Vacations or from the Biltmore. It appears that they are waiting for us to give up so that they do not have to refund us at all. I know that they Biltmore is a beautiful resort and we would have loved to spend our entire vacation there, but when dealing with the administrative side of the hotel, we continually received the runaround. If you choose to stay at the Biltmore I would recommend not using a third party for the reservation and not leaving the property if they offer to move you to a different hotel.
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Date of stay: April 2022
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 1 week ago
Hello cajohnson158, I’m so sorry to hear about your less than perfect visit. The last thing we want to do is let our guests down, as the Biltmore stands for precisely the opposite of that. I have escalated your feedback to the correct parties so we can expedite a resolution. Thanks again for your feedback – we're looking forward to the chance to make this right. Abby Murtagh General Manager
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Maria B wrote a review Jun 9
Sandy, Utah27 contributions14 helpful votes
We had a memorable girls' night at the Biltmore. We started with dinner at Renata's Hearth, then went to the Citrus Club Lounge and enjoyed a drink by the fire on the patio. Traci, the hostess, was gracious, and accommodating. She made sure we were comfortable, and happy. We wandered the gorgeous grounds after and took turns spinning on the rotating chairs, falling off and laughing.
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Date of stay: May 2022
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 2 weeks ago
Hello Maria B, We are absolutely delighted you had a wonderful and memorable girls' night with us at the Arizona Biltmore, A Waldorf Astoria Resort! Thank you for taking the time to share what made your visit so great. We adore the fact we have yet more fans of Renata's Hearth and the Citrus Club Lounge. It is especially rewarding to know of the brilliant service you received from Traci; she will be delighted with your recognition. Thank you once more! We hope to be able to welcome you and the girls back for another great time! Abby Murtagh General Manager
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austim wrote a review Jun 4
Long Beach, California219 contributions103 helpful votes
I stayed here 3 nights while in Phoenix for work. What the hotel does well: The Architecture -This is a beautiful, iconic hotel with Frank Lloyd wright details. You literally feel transported to another time. The Staff- The staff are all super friendly and professional. You can tell each tries to do a little bit extra in each interaction with the guest. Tranquility-Even though the resort is large, it never actually feels that way. You never feel crowded. Where the hotel could improve: Food & Beverage-I ate around the hotel and had room service 3 times. I found the menus to be neither imaginative or classic comfort. Twice the room service descriptions did not match the dish and ordering the same dish for breakfast two different days the presentation and taste completely different. Nothing i had was bad, but nothing i would want again. Room service also took close to an hour every time. Plan on making dining reservations off property. Nature- More then one colleague in my group found a scorpion in their room. My room was clean but there were extremely loud birds chirping in the wee hours of the morning so loud that it was hard to fall asleep. Hilton Honors privileges-The hotel's check out time is 11am. As a gold member i requested a 12:30 check out and the hotel would not accomidate my request.
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Date of stay: June 2022
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Trip type: Traveled
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 3 weeks ago
Hello Lbtim, Thank you for reviewing our hotel. We are pleased that your visit was enjoyable on many levels. However, we apologize for any frustration that you experienced; we are grateful for your description of these items so we may appropriately address them! We value each of your comments and hope you will stay with us again. Thank you once more! Abby Murtagh General Manager
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Simplified wrote a review Jun 3
New York City, New York264 contributions81 helpful votes
Hotel architecture is unique and beautiful. The lobby is very elegant and our room was fully renovated, clean and stylish. The grounds are well maintained and loved sitting outside listening to the birds chirping away during a couple of early mornings. Did not try the pools but there’s more than one and there’s a bar near the bigger one. Restaurants wise, Renata’s Hearth was great. The branzino I had for main was very fresh and nicely cooked. Had lunch at McArthur’s, the Caesar salad was ok, fresh but basic. Service was good overall, I would not say exceptional but it was well above average something you would expect given that it’s a well known luxury hotel. My wife and I would stay at the hotel again, likely during fall or winter when temperatures in Phoenix are lower than they are during the summer.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Pools and spaces can be very busy because of conferences. If you are a conference organizer...
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 3 weeks ago
Hello Simplifyanddeclutter, We are absolutely delighted to hear you had such a rejuvenating retreat while in our care at the Arizona Biltmore, A Waldorf Astoria Resort! Thank you for highlighting our beautiful grounds and Frank Lloyd Wright architectural style, renovated and well-equipped accommodations, and welcoming service. Our team works hard to ensure all of our guests experience the same level of luxury you did, so we know they will be happy to hear of your compliments. It is also wonderful to hear we have yet another fan of Renata's Hearth! Our Culinary Team will be thrilled with your feedback regarding the Branzino. Thank you once more. Hopefully, we can welcome you back soon! Abby Murtagh General Manager
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aberrie7877 wrote a review Jun 1
Edgewater, New Jersey1 contribution
The bell service staff failed on all counts by thrusting my two roll on bags at me without so much as offering to take me in or bring me all the way to my room considering how large and complicated it was to find my room among the many buildings. There were over 6 staff at the Bell Desk and not one offered to take my bags. Shocking!
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Review collected in partnership with Waldorf Astoria
Date of stay: June 2022
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 3 weeks ago
Hello aberrie7877, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Abby Murtagh General Manager
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Gabriella wrote a review May 2022
Barcelona, Spain14 contributions
We have been staying at the Biltmore for several years and it is still a go-to spot for vacation stays, dinner, drinks, and/or spa. It is located in Phoenix Arizona but it is very close to Scottsdale as well which is nice because there is access to many different things to do.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Bring sunscreen if it’s your first time in Arizona during summer.
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 4 weeks ago
Hello GabriellaGagliardi, Thank you for being our guest once more at Arizona Biltmore, A Waldorf Astoria Resort. We believe our elegant, thoughtful accommodations, intuitive service, and various outlets set us apart and bring guests back time and time again; we appreciate you recognizing our efforts! We also appreciate your comments on our brilliant location! We do agree that we are very lucky to be so close to different points of interest. Thank you once more. It was a pleasure having you stay with us again, and we look forward to many more return visits! Abby Murtagh General Manager
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Asolas wrote a review May 2022
Phoenix, Arizona8 contributions2 helpful votes
We stayed at the Arizona Biltmore from Saturday-Tuesday. On Monday we rented a cabana which we were told it would be 750.00 but it we ended up paying 900.00. You’re supposed to have full service with certain treats and drinks in your cabana. It’s rented for 6 people we got 4 bottles of water. On Saturday and Sunday we saw them having their servers bringing them bottles of water, Gatorade, sodas and treats. We had a few treats but our cabana server never came by to refresh our beverages we ended up having to buy them. Read the website it tells you what you get. We didn’t get any of it and when we talked with the manager she said, oh no we don’t do that, but we saw them do it all weekend! The cabana next to us we’re upset as well the only time we saw our cabana server was when he brought us the bill to sign. It’s nice having the room you get but for that amount of money they don’t deliver. We live in the neighborhood and go there all the time for dinner or just to hang out. We’ve stayed there before so it’s not new to us. Enjoy the other pools, they’re quiet, or enjoy the Paradise Pool just don’t waste your money on a cabana.
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Date of stay: May 2022Trip type: Traveled
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Response from Guest Service Manager, Guest Services / Front Office at Arizona Biltmore, A Waldorf Astoria Resort
Responded 3 weeks ago
Hello SRH_60, I would first like to thank you for your continued support of our property and outlets and for taking the time to share your specific concerns regarding your most recent visit. I’m so sorry to hear that this happened. We know how much our guests look forward to renting and experiencing our cabanas, so your disappointment at your experience is understandable. Clearly, we could have done better, and I’m sorry. I’m going to reach out to our outdoor service team to share your feedback. Thank you once more. We need to hear the good, the bad and the ugly in order to stay brilliant for our brilliant guests. Abby Murtagh General Manager
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PRICE RANGE
$376 - $539 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona biltmore hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCamelback East / Arizona Biltmore Estates
NUMBER OF ROOMS
701
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Frequently Asked Questions about Arizona Biltmore, A Waldorf Astoria Resort
Which popular attractions are close to Arizona Biltmore, A Waldorf Astoria Resort?
Nearby attractions include Carnival of Illusion (0.07 miles) and Wrigley Mansion (0.2 miles).
What are some of the property amenities at Arizona Biltmore, A Waldorf Astoria Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Arizona Biltmore, A Waldorf Astoria Resort?
Top room amenities include a flat screen TV, a desk, and a view of the mountains.
What food & drink options are available at Arizona Biltmore, A Waldorf Astoria Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Arizona Biltmore, A Waldorf Astoria Resort?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Arizona Biltmore, A Waldorf Astoria Resort?
Conveniently located restaurants include McArthur's, Wrigley Mansion, and Base Pizzeria.
Are there opportunities to exercise at Arizona Biltmore, A Waldorf Astoria Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Arizona Biltmore, A Waldorf Astoria Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arizona Biltmore, A Waldorf Astoria Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Arizona Biltmore, A Waldorf Astoria Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Biltmore, A Waldorf Astoria Resort?
The staff speaks multiple languages, including English and Spanish.