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340 N 3rd St, Phoenix, AZ 85004-2128
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Only 5 left at
$244
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Only 5 left at
$244
Free cancellation until 12/15/22
Reserve now, pay at stay
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Traveler (585)
360
Panoramas (8)
Room & Suite (196)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#27 of 187 hotels in Phoenix
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders GreenPartner
Sheraton Grand Phoenix is a conveniently located hotel in downtown Phoenix, Arizona adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. The largest hotel in Arizona's capital city, we provide guests with thoughtful amenities, modern lodging and 110,000 square feet of versatile space, as well as on-site planning and catering. After a busy day in Phoenix, return to your hotel room or suite and enjoy a good night's sleep on luxurious Sheraton bedding.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Paid private parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Wine / champagne
Poolside bar
Squash offsite
Tennis court offsite
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
Hotel links
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Steve G wrote a review Dec 4
2 contributions
We had a first class experience at the Sheraton in downtown Phoenix. We felt like important guests and the staff accommodated every request we made. The beds and pillows gave us a great nights sleep and the huge TV was a pleasure. This hotel will be our first choice the next time we are in town.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Phoenix Downtown
Responded 4 days ago
Dear stevegN9639VD, Thank you for the excellent review and for taking the time to tell us about your stay at Sheraton Phoenix Downtown. We are pleased that you were impressed with our outstanding service by our friendly staff, accommodations with comfortable bedding, and amenities. We will be sure to share your enthusiastic compliments with our team. The city always has something exciting going on, so we are glad to know you will visit us whenever you return. Until then! Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bill N wrote a review Aug 2022
803 contributions349 helpful votes
Hotel's Favorite
This was wow experience for Bon-voy member. From the minute you get out of the Lyft friendly team members at valet, easy and a bit early check-in by Nancy. Nice quiet high floor corner room very comfortable big bathroom for getting ready for the day. You come back to your room after a long day on the convention floor with fresh towels the bed made real hotel experience again! Had the opportunity to sample the banquet food with large group awards banquet, served quickly, piping hot and very good. Pool opens early maintenance is there cleaning it first thing making for enjoyable swimming early morning. The restaurant is finally open for dinner and drinks in the evening very good craft cocktails reasonably priced very efficient and fun staff at the bar. Executive lounges top notch very relaxing wonderful crew working in there. Unbelievable service front to back of property. Very clean and well maintained too. I didn't want to leave but I must go to my next stop.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kasey B wrote a review Nov 2022
Rochester, Minnesota1 contribution
The rooms are nice and the staff kind. However, the food situation is sad. There’s no room service at any time. The hotel restaurant is loud at night so not great for conversation. The breakfast at the coffee shop is very limited. No proper hotel breakfast like most Marriott properties.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Phoenix Downtown
Responded 2 weeks ago
Dear krboehmer, Thank you for making us a part of your travel plan. We are glad you were pleased with your comfortable room and courteous service. However, we are sorry for the disappointment you had with your dining experience with us. We have made a note of your feedback to improve our future guest's experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ClanClark wrote a review Nov 2022
Durham, United Kingdom550 contributions218 helpful votes
+1
Smart downtown hotel close to convention centre. Comfortable rooms with great views, recommend room 2645. Nice bar patio but quite a limited menu and very limited breakfast menu. Front desk staff friendly. Close to sky harbour airport which is a plus. Stayed for a conference.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MsHellfire wrote a review Nov 2022
United States347 contributions544 helpful votes
About as convenient as it gets to the convention center in Phoneix. Hotel was well staffed at check in although with the sheer volume of rooms, there could be a small wait in short lines to check in or speak to a front desk agent. Check in: Easy, quick and effusive agent Ambassador Bonvoy recognition: Upgrade to a suite on the highest floor. One of the nicest hard product executive lounges in the US. Executive lounge: Well designed with various seating options and snacks, drinks available throughout the day. Breakfast offering was on the meagre side - very much a continental breakfast. It would be nice if there were a few more options available, even if they aren't hot. Early opening hours for breakfast which was appreciated to get a head start on long days. Suite was spacious and comfortable - housekeeping did an excellent job. Would definitely return to and recommend this property.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Phoenix Downtown
Responded 4 weeks ago
Dear Guest, Thank you for being a valued Marriott Bonvoy member and for staying at Sheraton Phoenix Downtown. We are happy you loved your well-appointed room and that you enjoyed our delicious breakfast. Your recommendation is appreciated, and we look forward to welcoming you again. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chitoman9 wrote a review Sep 2022
Sahuarita, Arizona58 contributions22 helpful votes
Just wanted to write an awesome review about Michelle (Michi) bartending at Sheraton Downtown Phoenix. She went above and beyond from the scope of her bartending duties. She was polite, and friendly and has a contagious smile. A beautiful smile! It was a great way for start our day. We will be coming back. - JD
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Phoenix Downtown
Responded Sep 14, 2022
Dear Chitoman9, We are flattered by your very kind review of Sheraton Phoenix Downtown. Team members like Michelle are a perfect example of the passionate and dedicated spirit of service we value. We are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S K wrote a review Sep 2022
Pepperell, Massachusetts38 contributions5 helpful votes
Nice facilities-lap-pool,gym, 2 restaurants, nice lobby, free parking Decent sized rooms with safe, refrigerator, small coffee maker Central location near Convention Center Downtown Phoenix is pretty lifeless, and you need a car to get to most places. Would come back
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gunbuster4life wrote a review Sep 2022
San Bernardino, California22 contributions40 helpful votes
Wonderful hotel and Room! Michelle and Emanuel at the lobby bar were very friendly and made our stay outstanding!!! Heather at the Breeze bar is totally AWESOME!! Heather is a big reason we stay at this hotel every year!!! Restaurants and Lobby bar have wonderful tasty food. Lobby is roomy and makes you feel welcomed. Only one sore spot on our 4 day trip. My son gave his laundry to House Keeping and they lost it. The hotel blamed my son and made him pay to ship it back! Otherwise a wonderful 4 day trip living like kings!!!
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: The Higher rooms have excellent views!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Phoenix Downtown
Responded Sep 9, 2022
Dear Gunbuster4life, Thank you for your loyalty to our hotel and for selecting us each year. It is always a pleasure to see a familiar face, and we love having you as a regular guest. We appreciate your comments recognizing the efforts of Michelle, Emanuel, and Heather and for letting us know you enjoyed your dining experience. That said, we regret the frustrations you had due to the instance of your sons' laundry being lost and the inconvenience caused as the matter was not handled appropriately. We will review this with our associates to ensure such concerns are not repeated. Thank you once more for your patronage, and we look forward to welcoming you again at Sheraton Phoenix Downtown. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael A wrote a review Aug 2022
5 contributions
This Sheraton was renovated within the last two years. They have done amazing job with the lobby. The rooms remain the same. They are comfortable, air-conditioning works, and I have no complaints there. Overall the staff is friendly and helpful. Unfortunately you do find some that either don’t have any knowledge of the place or don’t care to even deal with you. At check on I was advised of complimentary Continental breakfast. I asked at the coffee shop and they gave me a look like I had two heads. I was told for a continental breakfast or to order food to go to Ann Moore. Then I was sent to a buffet on the 2nd floor (with a blocked escalator) for a breakfast buffet that was nonexistent. For over 15 min. After dealing with four different employees, I went to the front desk and they told me to go to the coffee bar. Thankfully the kind agent walked me over and explain to them what was going on. I wouldn’t say a lightbulb went off in their head, but eventually was able to acquire breakfast - at & more.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Phoenix Downtown
Responded Aug 12, 2022
Dear Michael A, Thank you for sharing about your stay at Sheraton Phoenix Downtown; we appreciate the flattering remarks. We are glad you had a pleasant stay overall and that you liked our accommodations. However, we apologize for the issue you had at our restaurant and regret the inconvenience e it caused. We will address your comments appropriately and appreciate your patience. Thanks for staying with us; we are excited about your upcoming stay. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fly78guy201 wrote a review Jul 2022
Marlton, New Jersey172 contributions102 helpful votes
Excellent nighttime customer service! Lobby is clean, modern and welcoming! The rooms have been updated and are clean comfortable and well appointed. Housekeeping is quiet and maintains the property very well. Definitely an excellent Marriott Property and excellent property for a downtown Stay in Phoenix
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$248 - $424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton phoenix
FORMERLY KNOWN AS
Sheraton Phoenix Downtown Hotel
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
1003
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SHERATON PHOENIX DOWNTOWN - Updated 2022 Prices & Hotel Reviews (AZ)

Frequently Asked Questions about Sheraton Phoenix Downtown
Which popular attractions are close to Sheraton Phoenix Downtown?
Nearby attractions include Rosson House Museum (0.3 miles), St. Mary's Basilica (0.1 miles), and Phoenix Symphony (0.3 miles).
What are some of the property amenities at Sheraton Phoenix Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Phoenix Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Phoenix Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Phoenix Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Hanny's, and The Kettle Black Kitchen & Pub.
Are there opportunities to exercise at Sheraton Phoenix Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Phoenix Downtown located near the city center?
Yes, it is 0.9 miles away from the center of Phoenix.
Does Sheraton Phoenix Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Phoenix Downtown?
Many travelers enjoy visiting Orpheum Theater (0.4 miles), Rosson House Museum (0.3 miles), and Wesley Bolin Memorial Plaza (1.4 miles).
Does Sheraton Phoenix Downtown have any great views?
Yes, guests often enjoy the city view available here.