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Sheraton Phoenix Downtown

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340 N 3rd St, Phoenix, AZ 85004-2128
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (558)
360
Panoramas (8)
Room & Suite (187)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Phoenix Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Sheraton Grand Phoenix is a conveniently located hotel in downtown Phoenix, Arizona adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
Hotel links
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1902Reviews23Q+A100Room tips
Traveler rating
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Popular mentions
Storyteller815527 wrote a review Dec 2020
1 contribution
Stayed here for a few days. A little nicer than many Sheratons I've stayed at. First, the rooms. For some reason I've always found Sheraton always has really nice beds. This one did not disappoint. The rooms are a decent size and nicely furnished. One of the things that drives me crazy is when hotels don't have outlets near the bed. I use a CPAP so hunting for outlets at bedtime is annoying. But happy to say that they have those new outlet ports on each nightstand which has two outlets and two USB ports. Bathroom/shower were seemed updated which is always nice. Comfortable desk/chair as I was working while there. Convenience. Only about 10m or so from the airport and right next to Rt 10 so you can get most places pretty quickly. So really my only complaint is as a Marriott loyalty member. As a Titanium member, I usually try and stay in the full service hotels because I like the benefits. I did not check before staying here but at the current time there are zero benefits for Marriott loyalty. Restaurant is closed due to covid so no breakfast, no extra points when there's no breakfast at Sheratons, no grab n go and no points or any concessions. No room upgrade. Yes I realize this doesn't affect everyone and it's my fault I did not check beforehand so live and learn. Otherwise, I really did enjoy my stay and I would still stay here again (once they have reinstated loyalty benefits) when I come to PHX. You won't get a better price for a full service hotel near the airport.
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Date of stay: December 2020
Location
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Ruths4 wrote a review Mar 2020
Edwards, Il303 contributions115 helpful votes
I stayed here for a quick conference. Kind of a fly in for a couple of days and leave sort of deal. The hotel is being refurbished and the elevators do not all go to the ground floor, so a little bit of nuisance, but not much. The rooms are what you would expect, clean and comfortable. No issues. I would like to recommend the on-site gym. The layout is a bit wonky, but the machines provided are very good. I'm in a marathon race training program and having decent treadmills is a bonus. They also had stationary bikes and some machines for circuit course exercise and free weights to 40 or 50 pounds. The bikes face the pool (limit 155 people - would like to see that) which is great until the sun goes down and then you watch a reflection of yourself running. Ugh. But overall the equipment is top notch. The only restaurant open past 10pm is the pool bar actually. I prioritized running over eating and had a very late dinner. I did not know what to expect but the bar food was actually good. I was drinking seltzer water but the bartenders were hopping overall. I would recommend this hotel again and maybe take the time to do some exploring next time.
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Date of stay: March 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Away from the elevator.
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2 Helpful votes
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Response from TeamMarriott, Manager at Sheraton Phoenix Downtown
Responded Mar 16, 2020
Dear Ruths4, Thank you for choosing Sheraton Phoenix Downtown during your business travels. It is a delight to know you had a great stay and that you were impressed with your clean, comfortable accommodations. We also appreciate you mentioning our modern, well-equipped fitness center and that it added to the enjoyment of your stay. We are grateful for your kind recommendation and look forward to your next visit. BL Hotel Manager
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Charles1019 wrote a review Mar 2020
North Fort Myers, Florida4916 contributions406 helpful votes
+1
First visit here. They are under a renovation and things are disjointed for sure. You come in the lower level and either have to take the elevator for escalator to the next floor , then walk a bit to a large room where they have the temporary front desk. The concierge lounge is not open due to renovations. However the location was a short walk to the convention center where i was working while there and plenty of nearby restaurants to choose from as well. The property has a restaurant and bar on site, it is also temporary and was very loud with the music playing in the bar area. Not a pleasant experience. The food was okay. Within the next week or so after my visit the new front desk was to be opened where you would enter form parking or getting dropped off from a taxi or ride share which will be much more convenient. The room was very comfortable and updated as would be expected from a higher level Marriott property. The large television was nice and has an awesome pivot system making watching in bed excellent! I will give this place another shot next year after all the renovations are done. Looking forward to seeing the final product.
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Date of stay: February 2020
Rooms
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Service
Trip type: Traveled on business
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Response from TeamMarriott, Manager at Sheraton Phoenix Downtown
Responded Mar 12, 2020
Dear Charles1019, Thank you for staying with us and for your sharing review. We are sorry that our renovations impacted your stay; however, thank you for letting us know that, overall, your stay met your expectations. We are very excited about the outcome of our renovations and look forward to you staying with us again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel. BL Hotel Manager
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Bruce H wrote a review Mar 2020
Spring Grove, Minnesota59 contributions11 helpful votes
The four night stay was not extraordinary, but that is the way I like it. Quite, comfortable and convenient. Everything about the room and facility was what you would expect from a downtown flagship hotel. It caould only get better after the lobby renovations are complete.
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Date of stay: March 2020
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Response from TeamMarriott, Manager at Sheraton Phoenix Downtown
Responded Mar 3, 2020
Dear Bruce H Thank you for reviewing your nice experience at Sheraton Phoenix Downtown. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. BL Hotel Manager
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Miss Kat wrote a review Mar 2020
South Carolina45 contributions19 helpful votes
+1
Staff is very friendly and professional. Room is clean and roomy. Bed is very comfortable! I love the fact that there's a welcoming message displayed on TV as you arrived. Hotel location is perfect, within walking distance of several bars and restaurants.
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Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
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Response from TeamMarriott, Manager at Sheraton Phoenix Downtown
Responded Mar 4, 2020
Dear GenesisOneTravel, It was a pleasure reading your review of Sheraton Phoenix Downtown. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We are also happy you loved our ideal location, and our graciously appointed accommodations featuring modern in-room amenities. We are grateful for the perfect rating, and thank you for choosing us! BL Hotel Manager
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PRICE RANGE
$179 - $412 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton phoenix
FORMERLY KNOWN AS
Sheraton Phoenix Downtown Hotel
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
1000
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Frequently Asked Questions about Sheraton Phoenix Downtown
Which popular attractions are close to Sheraton Phoenix Downtown?
Nearby attractions include Phoenix Symphony (0.3 miles), Rosson House Museum (0.3 miles), and St. Mary's Basilica (0.1 miles).
What are some of the property amenities at Sheraton Phoenix Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Phoenix Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Phoenix Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Phoenix Downtown?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, District American Kitchen & Wine Bar, and Hanny's.
Are there opportunities to exercise at Sheraton Phoenix Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Phoenix Downtown located near the city center?
Yes, it is 0.9 miles away from the center of Phoenix.
Are any cleaning services offered at Sheraton Phoenix Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Phoenix Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Phoenix Downtown?
Many travelers enjoy visiting Orpheum Theater (0.4 miles), Rosson House Museum (0.3 miles), and Wesley Bolin Memorial Plaza (1.4 miles).