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Sheraton Grand Phoenix

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#17 of 177 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,424 Reviews from our TripAdvisor Community

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Showing 1,375: English reviews
Phoenix, Arizona
Level Contributor
113 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here a couple of nights recently just to check it out. I'm staying in the Phoenix area for several months and am exploring many Starwood properties. The hotel appeared quite empty on the two days I was there. I checked in late Friday afternoon and was the only one doing so. Got assigned a nice south facing room on... More 

Helpful?
Thank BoganInParasite
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for a thorough review, and all of your feedback was duly noted. We thank you for taking the time to provide us with your thoughts, as we view feedback from our valued guests, as a gift! The best of luck to you in your quest to visit and explore multiple Starwood properties here in the Phoenix area; we... More 

Vienna, Virginia
Level Contributor
113 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Generally, I shy away from the big hotels in downtown locations. I often gravitate to smaller boutique hotels or hotels with charm. In this instance, however, I chose the Sheraton Grand because it was close to my business destination and was convenient to lots of downtown Phoenix attractions. So glad I did stay here. Top notch. The main reasons are... More 

Helpful?
Thank Craigsworld
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are really so pleased that you decided to give us a try for your recent business trip. All of the feedback you provided was very helpful to us and we are glad to know that you felt that our upgrade option, the Club Lounge, was a good value. Additionally, hearing that you were so impressed with the service you... More 

Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Extreme good service received from all staff in the hotel. Room very clean, plenty of coffee available in the room. Swimming pool is high up and was very warm, but it was over 108 degrees so what else do you expect. Very central to shopping and eating. Would definitely recommend and stay here again.

Helpful?
Thank Karon W
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Karon, We appreciate your kind comments and also your recommendation of our hotel to your fellow travelers, which means a lot to us. It was a pleasure to note how much you enjoyed your experience with us and we thank you for letting us know. We sincerely hope that you will choose to stay with us again if you... More 

Evanston
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had a very good experience at the Sheraton Grand Phoenix. My personal schedule was a bit chaotic, but the hotel staff did a great job of taking care of my needs. The hotel itself is very nice and very comfortable. Great location, within walking distance to the baseball stadium and basketball arena.

Helpful?
Thank Allan S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Allan, We are delighted to hear that your experience here was such a positive one, and that you left the details of your stay to us, so that you could focus on your schedule. We love taking care of the details. Thank you for letting us know about your stay - we're glad that it was comfortable. Please visit... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

Very Nice location near every place in Downtown, the Staff were great , the Room Was very confortable and clean . I order Room service and the Food Was excelent too. It Was a great experience in phoenix!!!! Thanks for all the people that works there !!!! I Will visit again Greetings from Puerto Rico

Helpful?
Thank Ivelissern
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're happy to hear of your recent experience here and we warmly invite you to return to Phoenix and stay with us again! We appreciate your kind comments and the 5-Star rating. Thank you so much. Our promise to you is that your next visit will be just as enjoyable as the first one. Warm regards, Executive Management More 

PHOENIX, ARIZONA
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Grand downtown offers everything you need while traveling to central Phoenix. It is within walking distance to many interesting night time venues. The Phoenix Convention Center is practically across the street. The hotel staff are helpful and friendly. The District the hotel restaraunt, has a widely varied menu with good selections. The rooms are well appointed with a... More 

Helpful?
Thank PIMO
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are always delighted when our local residents choose to stay with us during a downtown event or business engagement, and enjoy and recommend our hotel to others. Thank you. It was especially nice for us to hear that you enjoyed your connections with our staff members and that you found them helpful and friendly. We certainly hope that you... More 

Thionville, France
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel, very well located in downtown Phoenix, Arizona. The personnel is very very kind and efficient. Rooms for SPG preferred guests are nice. Bar Ok, restaurant area for breakfast and dinner ok, but standard, no buffet for the breakfast. Self parking 20$ a day, when other Sheraton offer for free (e.g. Columbia, Md) But overall excellent experience.

Helpful?
Thank Sascha F
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Sascha, It was a pleasure to note how much you enjoyed your experience with us and how impressed you were with the service that you received while here. We thank you for this feedback. All of the feedback you provided was duly noted. Thank you for sharing the memorable moments of your stay and please know that we would... More 

Seattle, Washington
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was comfortable and nice. I was attending a conference at this hotel so it was very convenient to stay at this hotel. The meeting spaces had high bandwidth internet. Overall a pleasant place to stay.

Helpful?
Thank keen241
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for choosing us for your conference, we do appreciate your business. It was a pleasure to note how much you enjoyed your experience with us. We hope to welcome you here again in the future. Warm regards, Executive Management More 

Calgary, Canada
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay if you are going to Talking Sticks Arena or Chase Field. Its only a short walk to these places. Located in Downtown Phoenix, about a 15 min ride from the airport (about $20 by taxi). Check in was a breeze and Lorena got us in quickly and efficiently. The check- in area is large with seating... More 

Helpful?
Thank crash2224
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are delighted to learn how impressed you were with the service you received here at the Sheraton Grand, Phoenix. Thank you for sharing the memorable moments of your stay with us. We are especially pleased to hear that you found your way to our 4th floor patio and enjoyed the amenities there. Our herb garden is also located there;... More 

Oro Valley, Arizona
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I got a great deal on a Sunday night room from Priceline, and was extremely pleased to be just a mile from Comerica Theater. The facility lives up the Sheraton brand. The front desk clerk was efficient, polite, and charmingly concerned when we said we were going to walk in the 100 degree heat. The only hitch was retrieving our... More 

Helpful?
Thank Al_Bnn
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're so pleased that you decided to make our hotel your choice for an evening out in Phoenix. We certainly hope it won't be the last time and we are glad to hear that you enjoyed your evening. We love receiving feedback from our guests about their experience here. Thank you for taking the time to provide some... We hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $110 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, Hotwire, Cancelon, Odigeo, Priceline, Expedia and Jetsetter so you can book your Sheraton Grand Phoenix reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Phoenix
Hotel Style:
#7 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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