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About
#67 of 186 hotels in Phoenix
Location
4.3
Cleanliness
4.1
Service
4.0
Value
3.6
All 744 Suites Newly Renovated! Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Raquetball
Water park
Bicycle tours
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Park View
Languages Spoken
English, Spanish
Location
56Somewhat walkable
Grade: 56 out of 100
39Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Getting there
Rental CarsSee rental cars from $24/day
1376Reviews179Q+A100Room tips
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We had booked with another hotel for budget reasons but that hotel was filthy and had mold on the mattresses so we were scrambling to find a new hotel for our family of 6 and decided to spend just a little more $$ and WOW what a difference it made to spend a bit more to stay at the Arizona Grand Hotel. It was clean and functional and the kids had an incredible time at the water park. It made our trip!
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 4 days ago
Hello! Thanks so much for spending this weekend with us! We pride ourselves on ensuring that our guests enjoy outstanding service, and we’re so happy to hear that you experienced that! We look forward to seeing you again soon! Warm regards, Mason McIntyre, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
Rarely do I stumble with where to start for a review but I’ll start here: they lost our reservation and I still don’t have a single negative thing to say! I unfortunately/fortunately had a friend’s timeshare to stay in elsewhere however we rented a cabana at the waterpark for the day and it was a fabulous experience and one if the highlights of my vacation. When I arrived they unfortunately couldn’t find my reservation anywhere so the Island Cabana I originally booked wasn’t available. Within a few minutes the manager had me set at a comparable cabana, crisis diverted. (All I cares about was not being by the kid pool.) I have worked over two thirds of my life in the restaurant and hospitality industry and recognize a well oiled machine when I see one. Jack was our server for the day and he went above and beyond. Seriously 5 stars just for Jack. If I could recruit him to come back cross country and work with me, I would. He’s a gem. The waterpark and facilities were super busy but well staffed, clean, maintained, and fun. Zero complaints and I honestly would visit PHX again just to come back here. Well done!…
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mason McIntyre, Owner at Arizona Grand Resort & Spa
Responded Oct 31, 2022
Thank you so much for your kind comments, Ellen M! We appreciate your business and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort was nice, as was the water park. The food was not good at all and extremely overpriced. Example: I ordered a burger from the pool and it was $20 and was over cooked and didn’t even come with fries, those were an additional $10. I understand paying more when staying at a resort, but at some point you’re just being ripped off. The food was really sub par for a resort of this caliber. Nothing we ordered was good except the Pot Pie. The housekeeping did a fantastic job and our room was very clean. Beds were comfortable. Water park was nice, kids had a great time there. Side note: a lot of the lifeguards were wearing tennis shoes and socks, so clearly they’ve never tried to swim/save someone in tennis shoes because it’s pretty hard to swim with shoes on. I think that should be changed. We won’t go back just because of the overpriced food that didn’t taste good. That’s important to us on a vacation.…
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 1 week ago
Thank you for taking the time to share your review. We are disappointed to learn we did not provide the comfortable and exceptional stay you deserved. Our team prides itself on delivering attentive service, so we are sorry this was not your experience with while lounging at the Oasis waterpark. Rest assured that we take these reviews seriously and use them to help ensure we do not repeat mistakes. We hope you will reconsider a return stay, and we promise to put you in our most comfortable room and make sure you are left with a more positive impression of our staff. Safe travels home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Packed with kids and drunk parents but overall great amenities and location. I’m sure if there wasn’t a million tournaments and kids it would be perfect. The spa was amazing and so was the adult only pool. Like you can check in at 12 and I was able to even earlier. Free parking unlike other hotels so would come back.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 1 week ago
Hello! Thanks so much for spending this weekend with us! We pride ourselves on ensuring that our guests enjoy outstanding service, and we’re so happy to hear that you experienced that! We look forward to seeing you again soon! Warm regards, Mason McIntyre, Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this property for a large conference and booked my room WELL IN ADVANCE however upon check in there were no more rooms available with a king size bed. Not the end of the world but then my room was a “mountain view,” sounds great, it’s not its far from everything and it’s a steep uphill walk to get there. Very frustrating to be put in a room so far away from the conference meetings and to have to hike UPHILL (no stairs to my room) several times a day. I will say that the staff was very friendly on property.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 2 weeks ago
Thank you so much for taking the time to let us know about your recent visit to our resort. I appreciate your constructive comments on where we can improve our offerings. I will share your feedback with my staff so we may continue to improve for future guests. Thank you again for your review and thank you for your business. Warm Regards, The Arizona Grand Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you, beautiful location. Friendly service. Luxurious all around. It’s rare that I travel for work and would want to go back with family another time, but I can definitely see doing that in the future.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is really a beautiful venue that has it all and clearly is a cut above the rest. Gorgeous grounds, fireplaces, pools, a water park and golf course, spa--just amazing. I should have spent longer there just to enjoy everything. Special shout out to staff Sean who went out of his way to help me connect with colleague who was picking me up for our meeting. He gave me a golf cart ride across the property until we found her waiting completely on the other side. Impressive customer service Sean. Thank you.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Hello! Thanks so much for spending this weekend with us! We’re really pleased to hear that Sean was so helpful to you and your colleague. We pride ourselves on ensuring that our guests enjoy outstanding service, and we’re so happy to hear that you experienced that! We look forward to seeing you again soon! Warm regards, Mason McIntyre, Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food and drinks are extremely expensive. The lobby bar should be open until 11pm on weekends. We had an issue using a gift card early in our stay. The gym and lap pool are very nice. Room was nice.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to share your review. We are disappointed to learn we did not provide the comfortable and exceptional stay you deserved. Our team prides itself on delivering attentive service, so we are sorry this was not your experience with while lounging at the pool. Rest assured that we take these reviews seriously and use them to help ensure we do not repeat mistakes. We hope you will reconsider a return stay, and we promise to put you in our most comfortable room and make sure you are left with a more positive impression of our staff. Safe travels home.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. For $545-600 per night... we expected MUCH nicer hotel rooms. They are old and outdated, carpets are ripped, the bathroom is small (you have to step up against the shower to even close the door. The exterior is dark, dungeon-y and dirty. 2. We expected to be able to use the water park during our stay, however, we learned the week of our stay that the water park would ONLY be open on Saturday from 10-5 and we would therefore not be able to utilize it on Friday (then why are we charged for it????). 3. There were several high school students that were staying at the hotel for a DEKA competition. Thursday and Friday evening they were SO loud. They were running through the outside halls while we were trying to sleep at night, playing loud music during the day at the pool and WORSE we we received 2 prank calls at 2:30am and again at 3:15am in the middle of the night while we were trying to sleep. 4. Lack of soundproof walls/floors/windows - you can hear everything. I could hear people above us and next door to use going to the bathroom in the middle of the night/when they woke up or during the day. GROSS, disgusting! …
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to provide feedback regarding your recent stay with us. I do apologize for the disappointment you experienced during this stay and for the frustration it caused you. Please know that your comments have been shared with the appropriate people and departments so that our service levels and accommodations can continue to improve. I assure you that it is our intention to provide the best in accommodations and service so that our guests may have the most memorable experiences. Sincerely, The Arizona Grand Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was sub par…gentleman checking me in seemed very robotic and not interested in being there. Had dinner at the lobby bar on arrival day, service was average at best. It was just not good when you average $50 per person per plate at a “bar”. We had breakfast in the conference center move those employees to the Lobby Bar!!! I had more refills and items removed from the table faster than the Lobby Bar. I think (my opinion) why we did not get good service in the lobby bar was because gratuity was already added in since we had a party of 7.
Read more
Review collected in partnership with this hotel
Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Monique Delaney, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 4 weeks ago
Thank you for taking the time to provide feedback regarding your recent stay with us. I do apologize for the disappointment you experienced during this stay and for the frustration it caused you. Please know that your comments have been shared with the Director of Food & Beverage and their entire staff so that our service levels and accommodations can continue to improve. I assure you that it is our intention to provide the best in accommodations and service so that our guests may have the most memorable experiences. Sincerely, The Arizona Grand Management Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$278 - $447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
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Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include SEA LIFE Arizona Aquarium (0.7 miles), Arizona Mills (0.7 miles), and Arizona Grand Golf Course (0.07 miles).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Garcia's Mexican Restaurant.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arizona Grand Resort & Spa?
Many travelers enjoy visiting Rosson House Museum (7.6 miles), Downtown Historic Area (8.5 miles), and Orpheum Theater (8.1 miles).