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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arizona Grand Resort & Spa
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#65 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
All 744 Suites Newly Renovated! Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Raquetball
Water park
Bicycle tours
Evening entertainment
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Park View
Languages Spoken
English, Spanish
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
48Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Getting there
Rental CarsSee rental cars from $36/day
1234Reviews170Q+A100Room tips
Reviews
Traveler rating
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- 106
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Popular mentions
Be warned about this roach motel trying to pass as a resort, they even have the pricing to try and fool you. The service was abhorrent, the property as I said in my first sent ice is a roach motel… an absolute dump, based on the pricing and the name I was led to believe that this would be a rather nice place to stay, well when checking in, by the way… checkin at 4pm the staff tells me that my room is not ready? And that I should get a text or something before 6pm?? Not that the staff cared. As I waited in the lobby on their disgusting couch, I started looking at the reviews and it was at that point that I was not going to spend another minute in this place! The reviews that show the photos of the rooms is a nightmare, how can this dump call itself a resort? I am not normally a reviewer but this resort and their staff has got to be one of the worry in the country!! Stay far far away from this dump…
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Please check all reviews of this place and their photos… yuck!!
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2 Helpful votes
Helpful
+1
Hotel's Favorite
My family of myself, husband, and two daughters (12 & 13) stayed for three nights at the end of August. We had a room with two queens (standard, not deluxe) C160. The Oasis Waterpark was very a very close walk and the Camelback pool was right outside our door. It was great! There was zero view out on the back patio, literally looking up at cars parked in the parking lot, but we were not there for the view and appreciated the much better room rate. The area around the Camelback pool more than made up for the lack of any view from the patio. Not to mention, no noise! I don’t know if the walls are made of concrete or what but we heard zero noise from the guests next door, from the pool, or from the parking lot. Despite the summer heat (114 degrees), the room was nice and cool. It has the beds and tv in one room with the bathroom and vanity (apart from shower and toilet), and a sitting room with small minibar, table and chairs, and chairs and pullout couch with tv. We really liked this set up! The Camelback pool was practically empty when the waterpark was open and not too crowded otherwise (pool open 6am to 10pm). The Oasis Waterpark was a lot of fun. It might be a stretch to call it a “waterpark” but it does have two killer slides, a more modest slide, a lazy river, a wave pool, and a regular pool. It was fairly crowded. Don’t go expecting to have all kinds of Covid safety and then complain - it’s a waterpark and people do get near you and don’t have on masks since they are mostly in the water. But everyone was pretty chill. The employees (even life guards) do wear masks. They were super polite and friendly. Saturday was the most crowded, with the Friday and Sunday crowds being much lighter. Best day to go would be mid-week if you want to avoid people. Food ridiculously expensive. Just leave and go back as there were plenty of chairs and umbrellas and towels everywhere. The waterpark hours are reduced during Covid but we’re plenty for us. Parking is free but hard to find during waterpark hours. We really had a great experience here. It is an older place but it was clean and the room size was fantastic. If you are like us and can get a great rate, and save money by eating off site, it is a great deal! We would definitely go back and definitely recommend it. …
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Date of stay: August 2020Trip type: Traveled with family
9 Helpful votes
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded Sep 28, 2020
Hello Debra. I am thrilled that you enjoyed your stay and Oasis water park. I hope you visit us again for a future stay!
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If you are looking for a nice 4 star hotel, this is definitely NOT the place to go! The check in process was a NIGHTMARE! We had to wait over 3 hours for our room and then were sent to a room that was already occupied. There was no housekeeping service. If you needed anything, you sent a text to housekeeping and hoped that the item you requested would arrive during your stay. The pool chairs at both the hotel pools and the water park were FILTHY and in disrepair! The tables and chairs were not wiped down. The room balconies were also extremely dirty with no furniture provided. Overall, cleanliness is not a priority. We have stayed at many 4-star hotels which were much nicer than this. Overall - a poor experience and do not recommend!
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Date of stay: July 2021Trip type: Traveled with family
Helpful
We were really excited about the idea of staying here. It was odd though that a resort would not have any eating options. Only a y looking buffet on weekends. And how are buffets okay at this time of continued covid outbreaks? So that was a poor point. The worst though was the water. Lazy river and slides had to be evacuated several times a day because of poop in the water. This was sooo bad. We spend almost 5k on this trip and it was so aweful and unhealthy. Worst part is the staff barely shrugged when informing them. One guy actually said the regular poops were normal. Avoid this place if possible!
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Date of stay: July 2021
Rooms
Location
Service
Helpful
When we arrived, I was told they oversold the property and our room was not available even though we made our reservation back in March. I had specifically reserved a room near the water park. Because we had two rooms, they put us at the far end of the property and only offered a $50 credit. We accepted the offer as I wasn’t going to pay more money to upgrade on their screw ups and we had just driven almost 6 hours to get there. What I didn’t realize is the amount of stairs, hills, and challenging paths that had to be followed just to get out of our building and to the water park. The real issue was that because they moved us to the far building, my disabled father couldn’t make it to and from the water park- the hill and stairs with the added heat was too much. I went to the front desk and asked for assistance in getting him a ride on a golf cart to and from, they said no problem- talk to the bellman. That’s where it all went down hill! When I approached the man at the desk, I asked how I go about arranging a ride and that the front desk had sent me over to him. He flew off the handle! He started yelling at me that it’s a busy weekend and giving people rides is the lowest thing on his list. I was absolutely shocked to have a staff member yell at me over a question and I went straight to the manager. The whole weekend was a busy with service issues! Terrible service, the water park is filthy- the tables and chairs were disgustingly dirty! We never saw staff cleaning or wiping things down. I was shocked over the lack of effort from their staff, especially at the pool/water park. The tables are disgusting and the chairs are practically black- bring your own cleaner! One bathroom in the water park- unless you go outside the entrance! The staff can’t be any older than high school kids- hanging out around the food area, cussing up a storm and not putting any effort into keeping that place clean. For the money we paid, it was a terrible experience and we will definitely not be back!…
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: I would not recommend this resort- it’s way overpriced- it’s dirty, the staff is not friendly and...
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PRICE RANGE
$182 - $444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
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Claim Your Listing Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include SEA LIFE Arizona Aquarium (0.7 miles), Arizona Mills (0.7 miles), and Arizona Grand Golf Course (0.07 miles).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Joe's Crab Shack.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Arizona Grand Resort & Spa have an airport shuttle?
Yes, Arizona Grand Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.