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What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arizona Grand Resort & Spa
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#67 of 189 in Phoenix
Location
4.3
Cleanliness
4.1
Service
4.0
Value
3.6
All 744 Suites Newly Renovated! Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Raquetball
Water park
Bicycle tours
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Spanish
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
48Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Getting there
Rental CarsSee rental cars from $24/day
1312Reviews176Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
While this used to be a great hotel it's getting old and they are trying to push a $70 resort fee for their overrated water park that we didn't even use. For their prices with the resort fee you are better off going to a nicer hotel.
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Date of stay: April 2022
Helpful
+1
Hotel's Favorite
My family of myself, husband, and two daughters (12 & 13) stayed for three nights at the end of August. We had a room with two queens (standard, not deluxe) C160. The Oasis Waterpark was very a very close walk and the Camelback pool was right outside our door. It was great! There was zero view out on the back patio, literally looking up at cars parked in the parking lot, but we were not there for the view and appreciated the much better room rate. The area around the Camelback pool more than made up for the lack of any view from the patio. Not to mention, no noise! I don’t know if the walls are made of concrete or what but we heard zero noise from the guests next door, from the pool, or from the parking lot. Despite the summer heat (114 degrees), the room was nice and cool. It has the beds and tv in one room with the bathroom and vanity (apart from shower and toilet), and a sitting room with small minibar, table and chairs, and chairs and pullout couch with tv. We really liked this set up! The Camelback pool was practically empty when the waterpark was open and not too crowded otherwise (pool open 6am to 10pm). The Oasis Waterpark was a lot of fun. It might be a stretch to call it a “waterpark” but it does have two killer slides, a more modest slide, a lazy river, a wave pool, and a regular pool. It was fairly crowded. Don’t go expecting to have all kinds of Covid safety and then complain - it’s a waterpark and people do get near you and don’t have on masks since they are mostly in the water. But everyone was pretty chill. The employees (even life guards) do wear masks. They were super polite and friendly. Saturday was the most crowded, with the Friday and Sunday crowds being much lighter. Best day to go would be mid-week if you want to avoid people. Food ridiculously expensive. Just leave and go back as there were plenty of chairs and umbrellas and towels everywhere. The waterpark hours are reduced during Covid but we’re plenty for us. Parking is free but hard to find during waterpark hours. We really had a great experience here. It is an older place but it was clean and the room size was fantastic. If you are like us and can get a great rate, and save money by eating off site, it is a great deal! We would definitely go back and definitely recommend it. …
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Date of stay: August 2020Trip type: Traveled
11 Helpful votes
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded Sep 28, 2020
Hello Debra. I am thrilled that you enjoyed your stay and Oasis water park. I hope you visit us again for a future stay!
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My fiance' and I stayed here for one night for his birthday. It was a warm Saturday, 97° and it was very crowded but we expected that. Our family hung out with us at the water park and we had great time. Those who wrote negative reviews must be hoity toity because the park was nice and very well maintained. Lots of lifeguards everywhere. No one touched our stuff by our chairs even when we went in the lazy river or on the slides. The food and drink served at the Oasis bar and grill is pretty pricey but where is anything really cheap these days? When we go out for a celebration, we don't care how much we spend as long as it's good and we are having fun. That being said, my club wrap was very good, my margarita was a bit weak lol but I like strong drinks. My fiance' loved his fish tacos. The bartenders were very friendly. Our room was very clean, comfortable and spacious. The bed was comfortable, the AC was very cold. No issues whatsoever. It's a very cool, retro resort and retro is fine with me! We had a great time and will definitely be coming back.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Very crowded on weekends
Parking is hard to find especially when you have a full size truck
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Helpful
This is a tired, dirty, overpriced resort. It feels like a corporate acquisition being allowed to get run down to focus on investor return. Where there was any service at all, it was marginal. While the rooms are dated but clean, the grounds are disgraceful. Everything in the area is in full bloom and beautiful, but it doesn’t look like AGR has been touched since 2017. No security on site, all rooms are fully accessible by anybody. Multiple pools with towel service and free entry occupied by huge obviously outside families with coolers and their own beer all day long. So many people accessing the water park that there’s no parking near the rooms of hotel guests paying $300 per nite, said and done. And the worst thing is no one seemed to care. Fifty bucks for a beer, a frozen margarita, and an order of chicken nachos. Thats a partial list of why I won’t be back.…
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
Helpful
I booked two nights for a "staycation"... I canceled the second night. We got in the afternoon and I immediately noticed the fingerprints all over the mirror and the THICK layer of dust on the light bulbs but we changed to go to the waterpark, which we did enjoy, went to bed early and woke up at 3am sneezing my brains out. Waited until the rest of my party woke up and saw dust all over the fabric headboard, the floor baseboards, everywhere except the table surfaces basically. The real kicker was that one person in our party slept on the sleeper sofa, and woke up with MASSIVE bug bites all over their head and arms. It was not a good retreat and felt more like a motel 6 by a waterpark. Waterpark prices are much less than a night at this fairly horrible "resort". The staff at check out said they would "look into it" but offered no solution to the bug bites, lack of sleep, complete change of plans for our weekend inconvenience. I would like a partial or full refund if anyone reads this from the Arizona "Grand".…
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Date of stay: April 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
We have stayed here multiple times and each experience the staff at the Arizona Grand has gone above and beyond. We have three girls and our oldest has special needs - who really has a hard time transitioning. During one of our visits they paid special attention to this and helped make sure we got in our room without issue but also made it a point to check in on us throughout the stay. It made us feel cared for which doesn't often happen today in the hospitality industry. Our most recent stay we were able to work with the team there to make our two rooms connect and received white glove service once again. I would have to say Phil the Rooms manager and his leadership has to be the reason everyone around him delivers exceptional service to all their guests everyday. He is a great person who cares about his guests and shows it through his work. There is no doubt we have become life long guests of the Arizona Grand. There is no other place to stay if your looking for family fun. The property itself is a hidden gem with a great golf course, lazy rivers, wave pools, slides for both younger and older kids, games to rent and play, movies poolside, a great spa, fireworks on Saturday, and much much more.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Called with questions regarding my room and cabbana reservations. Noah went above and beyond to answer all my questions and made sure I understood everything. Didn't feel rushed to hang up like I usually do when making reservations. He also noted details on my account to make the trip much easier for all of us.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
We stayed here as a family of 5 for 2 nights. Our room was fairly decent. Furnishings on the inside were better than the outside condition of the building, although the room was still a bit dated for this price point. Accommodations included 2 queen beds and a pull out sofa, mini fridge and single bathroom. The water park is what attracted us to this resort and it had its disappointments. April must be a slower travel season or staffing is a concern because they rotated features (e.g. the lazy river would be closed while the slides were open) and had shorter hours (closing even at 5 on a weekend day). Additionally, absolutely no outside food or drink is allowed in and they search bags. The on premises food is limited and offensively expensive (think $12 for a small hot dog). I can understand a no alcohol or glass policy, but to limit snacks makes this far less family friendly. Note: you can walk 50’ outside the fence line and eat whatever you want, but how inconvenient to haul wet kids for a snack. For us, the biggest negative of the water park was their policy on glasses and goggles. My girls have eye conditions that require prescriptions to prevent them from crossing their eyes, however, they were not allowed to wear prescription goggles or glasses on the water slides. Again, I understand this policy for the general public, but there should be medical exceptions in place. My girls were disappointed not to get to use the slides as this was the major motivation for choosing this resort. All in all, if you are okay with the above issues, this is a decent resort for a couple days of fun in the sun. I do not believe the value is here though. This was a similar price point to the expensive Westin and Marriotts out there and does not compare in furnishings when you factor in limited and rotated use of the water park amenities.…
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Date of stay: April 2022Trip type: Traveled
Helpful
+1
Visited 4.18.22 - 4.22.22 for spring break. Stayed in room Sedona 456. We are a Family of 5 with the kids being 16,14,12. The hotel is all suites with most being 2 queens and a queen pull out couch. There are many rooms so availability is easy. The property has a water slide park on the grounds and for pre-teens it’s perfect. There are several hikes right outside the resort which were great. The staff was friendly and helpful and there is a Starbucks in the gift shop right off the lobby. Now for the not so good… it’s an older hotel and it obviously gets a lot of traffic. The common areas are beat up and the majority of guests are lower middle class with little or no respect for the property. One night after returning from dinner, we entered the elevator to find spit on the floor and beer dripping from the ceiling. It was beyond disgusting. Again, we are in room Sedona 456. It looks directly at a wall with little to no view. The room is attached to the elevator and ice machine room. It also is the areas of the building where garbage and bins of dirty laundry are stored. It was explained to us in check in that the hotel was short staffed and we would receive No services for our week long trip. 3 teenagers and no cleaning or towel changes … you can imagine. The best they offered was, “leave your garbage outside your door.” On day 3, a nice gentleman knocked and handed us a little bag with coffee pods in it. We are all without the proper help these days , so I get it. It’s a big property. See my pics for details.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Avoid Sedona building
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1 Helpful vote
Helpful
Crazy expensive for such horrendous customer service and low staffing. We were only "allowed" to have our room cleaned once during a 10 night stay. Front desk is a nightmare, you have to walk half mile to get to the lobby, we were locked out of our room 4 times, had to walk all the way to the lobby 4 times and wasted 2 hours. The restaurant is below average and very costly. We begged for our room to be cleaned at front desk halfway through our stay, we were told it would be. We left and upon our return saw it was never cleaned. Door dash and Uber eats left our food orders at the front desk, we asked front desk if it was there, they said yes. We walked all the way down there and asked for it and they said it never came and we never found it. They charge you $10 a day just to have a microwave in your room. Delivery trucks and landscaping trucks park and backup by your room waking you up every day at 5:45 am. You can also hear the freeway. DO NOT STAY HERE!…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
$247 - $493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
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Claim Your Listing Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include SEA LIFE Arizona Aquarium (0.7 miles), Arizona Mills (0.7 miles), and Arizona Grand Golf Course (0.07 miles).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Garcia's Mexican Restaurant.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arizona Grand Resort & Spa?
Many travelers enjoy visiting Orpheum Theater (8.1 miles), Rosson House Museum (7.6 miles), and Downtown Historic Area (8.5 miles).