We had booked with another hotel for budget reasons but that hotel was filthy and had mold on the mattresses so we were scrambling to find a new hotel for our family of 6 and decided to spend just a little more $$ and WOW what a difference it made to spend a bit more to stay at the Arizona Grand Hotel. It was clean and functional and the kids had an incredible time at the water park. It made our trip!
Rarely do I stumble with where to start for a review but I’ll start here: they lost our reservation and I still don’t have a single negative thing to say! I unfortunately/fortunately had a friend’s timeshare to stay in elsewhere however we rented a cabana at the waterpark for the day and it was a fabulous experience and one if the highlights of my vacation. When I arrived they unfortunately couldn’t find my reservation anywhere so the Island Cabana I originally booked wasn’t available. Within a few minutes the manager had me set at a comparable cabana, crisis diverted. (All I cares about was not being by the kid pool.) I have worked over two thirds of my life in the restaurant and hospitality industry and recognize a well oiled machine when I see one. Jack was our server for the day and he went above and beyond. Seriously 5 stars just for Jack. If I could recruit him to come back cross country and work with me, I would. He’s a gem. The waterpark and facilities were super busy but well staffed, clean, maintained, and fun. Zero complaints and I honestly would visit PHX again just to come back here. Well done!…
The resort was nice, as was the water park. The food was not good at all and extremely overpriced. Example: I ordered a burger from the pool and it was $20 and was over cooked and didn’t even come with fries, those were an additional $10. I understand paying more when staying at a resort, but at some point you’re just being ripped off. The food was really sub par for a resort of this caliber. Nothing we ordered was good except the Pot Pie. The housekeeping did a fantastic job and our room was very clean. Beds were comfortable. Water park was nice, kids had a great time there. Side note: a lot of the lifeguards were wearing tennis shoes and socks, so clearly they’ve never tried to swim/save someone in tennis shoes because it’s pretty hard to swim with shoes on. I think that should be changed. We won’t go back just because of the overpriced food that didn’t taste good. That’s important to us on a vacation.…
Packed with kids and drunk parents but overall great amenities and location. I’m sure if there wasn’t a million tournaments and kids it would be perfect. The spa was amazing and so was the adult only pool. Like you can check in at 12 and I was able to even earlier. Free parking unlike other hotels so would come back.
I stayed at this property for a large conference and booked my room WELL IN ADVANCE however upon check in there were no more rooms available with a king size bed. Not the end of the world but then my room was a “mountain view,” sounds great, it’s not its far from everything and it’s a steep uphill walk to get there. Very frustrating to be put in a room so far away from the conference meetings and to have to hike UPHILL (no stairs to my room) several times a day. I will say that the staff was very friendly on property.
Thank you, beautiful location. Friendly service. Luxurious all around. It’s rare that I travel for work and would want to go back with family another time, but I can definitely see doing that in the future.
This is really a beautiful venue that has it all and clearly is a cut above the rest. Gorgeous grounds, fireplaces, pools, a water park and golf course, spa--just amazing. I should have spent longer there just to enjoy everything. Special shout out to staff Sean who went out of his way to help me connect with colleague who was picking me up for our meeting. He gave me a golf cart ride across the property until we found her waiting completely on the other side. Impressive customer service Sean. Thank you.
The food and drinks are extremely expensive. The lobby bar should be open until 11pm on weekends. We had an issue using a gift card early in our stay. The gym and lap pool are very nice. Room was nice.
1. For $545-600 per night... we expected MUCH nicer hotel rooms. They are old and outdated, carpets are ripped, the bathroom is small (you have to step up against the shower to even close the door. The exterior is dark, dungeon-y and dirty. 2. We expected to be able to use the water park during our stay, however, we learned the week of our stay that the water park would ONLY be open on Saturday from 10-5 and we would therefore not be able to utilize it on Friday (then why are we charged for it????). 3. There were several high school students that were staying at the hotel for a DEKA competition. Thursday and Friday evening they were SO loud. They were running through the outside halls while we were trying to sleep at night, playing loud music during the day at the pool and WORSE we we received 2 prank calls at 2:30am and again at 3:15am in the middle of the night while we were trying to sleep. 4. Lack of soundproof walls/floors/windows - you can hear everything. I could hear people above us and next door to use going to the bathroom in the middle of the night/when they woke up or during the day. GROSS, disgusting! …
Check in was sub par…gentleman checking me in seemed very robotic and not interested in being there. Had dinner at the lobby bar on arrival day, service was average at best. It was just not good when you average $50 per person per plate at a “bar”. We had breakfast in the conference center move those employees to the Lobby Bar!!! I had more refills and items removed from the table faster than the Lobby Bar. I think (my opinion) why we did not get good service in the lobby bar was because gratuity was already added in since we had a party of 7.
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