Another visit to the Arizona Grand Resort. June can be a very warm month, but we had mostly pleasant days with a few very mild days and (almost) cool evenings. I had the most enjoyable day of golf of my life on June 2th. I was the last golfer out for the day with and planned to play only 4 or 5 holes... I played all 18 and thoroughly loved it. Everything is open again and running in first class order. The staff is everywhere keeping this resort clean, in first class condition and ensuring your every need is met. This is the 5th or 6th time we have been here in the past 12 months and I can't imagine staying anywhere else.
My family of myself, husband, and two daughters (12 & 13) stayed for three nights at the end of August. We had a room with two queens (standard, not deluxe) C160. The Oasis Waterpark was very a very close walk and the Camelback pool was right outside our door. It was great! There was zero view out on the back patio, literally looking up at cars parked in the parking lot, but we were not there for the view and appreciated the much better room rate. The area around the Camelback pool more than made up for the lack of any view from the patio. Not to mention, no noise! I don’t know if the walls are made of concrete or what but we heard zero noise from the guests next door, from the pool, or from the parking lot. Despite the summer heat (114 degrees), the room was nice and cool. It has the beds and tv in one room with the bathroom and vanity (apart from shower and toilet), and a sitting room with small minibar, table and chairs, and chairs and pullout couch with tv. We really liked this set up! The Camelback pool was practically empty when the waterpark was open and not too crowded otherwise (pool open 6am to 10pm). The Oasis Waterpark was a lot of fun. It might be a stretch to call it a “waterpark” but it does have two killer slides, a more modest slide, a lazy river, a wave pool, and a regular pool. It was fairly crowded. Don’t go expecting to have all kinds of Covid safety and then complain - it’s a waterpark and people do get near you and don’t have on masks since they are mostly in the water. But everyone was pretty chill. The employees (even life guards) do wear masks. They were super polite and friendly. Saturday was the most crowded, with the Friday and Sunday crowds being much lighter. Best day to go would be mid-week if you want to avoid people. Food ridiculously expensive. Just leave and go back as there were plenty of chairs and umbrellas and towels everywhere. The waterpark hours are reduced during Covid but we’re plenty for us. Parking is free but hard to find during waterpark hours. We really had a great experience here. It is an older place but it was clean and the room size was fantastic. If you are like us and can get a great rate, and save money by eating off site, it is a great deal! We would definitely go back and definitely recommend it. …
Half a star. We woke up to bed bug bites. There was no microwave. The staff were rude. Bedsheets were dirty and didn’t look like they were changed. Towels smelled musty. The pool wasn’t cool. The security guard was very rude. We requested services to a number they told us to text & never got a response.
Great resort!! The kids loved the water park! The wave pool and lazy river were their favorite. The rooms were spacious for a family with a living room, bedroom, and shower/toilet separate from the sink and mirror. Great service! The bell desk was very helpful.
Kids loved the water park, adults loved the cabanas and larger rooms- can’t wait to come back! Super courteous staff and clean rooms. Restaurant was good and pool side service has good selection for kids and adults. Plenty of towels and lounge chairs - with shade - for everyone. Thanks for making our weekend so special!
I let Rene know at the front desk that the night security on Monday wasn’t wanting to point me to the direction of the front lobby after my 2am check-in, kind of bossy little boys in the golf carts during after hours. C- for them Other than that, clean property and nice architectural design. Everything is about double retail though which is to be expected at a resort. Enjoyed our 4 night stay, except that first night we arrived. I highly recommend trying the Oasis water park for a couple hours and maybe taking a local hike! My room had an inviting feel but terrible parking lot view from patio, I wish they warned me before
A Dance Team Year End Celebration to Remember! Upon our arrival we were welcomed by the front drive team and directed to the lobby for check in. The front desk was well staffed and extremely accommodating to the requests that were made when asked. Alexis checked us in and there wasn,t anything she couldn't do for us! I was checking in three different rooms and she handled it with ease. At no point did I ever feel the Resort was "dirty", I actually felt the opposite. In regard to pricing I felt the Food and Beverage pricing was inline with any other Resort in the Valley. Requests made to the housekeeping team were handled promptly! My family is planning our next trip to Arizona Grand already! Thank you to the Sales and Resort Operations team for a wonderful time. Cany wait till next time. ;)…
Pricey for no reason. Front desk had an attitude when we checked in :/ when we were sassy back they were nice? So weird, the food is expensive and it is not great, very limited food options through out the entire place. Our room was not clean, when I told the front desk I found stains they gave me no solutions / were not helpful. I had to clean it myself because housekeeping would not be until the next day. At dinner we also saw how dirty the restaurant and lobby was like there was dust everywhere and it was just not clean . How to get around is confusing if it’s your first time staying. I’m native to az and would recommend 1008892x other resorts and hotels for a staycation or for anyone wanting to come visit. If you just want to golf and don’t care for the rooms then this is your place. The heat is no joke though. The pools are nice just that the water park is a lot smaller than I imagined.…
The prices for food and drinks are OUTRAGEOUS! Be ready to spend ridiculous amounts on disgusting, crap food and drinks. They don’t allow outside food/drinks so you’re basically held hostage. Not fun is you’re staying for more than 1 day.
Not a luxury resort but not bad either. They price gauge, which is unethical and reveals their intent. $6.75 for a bottled water at the Oasis Water Park, which is located on the Resort. $16.50 for a cheeseburger. $9 for French Fries for that cheeseburger. They do not clean the rooms and claim they are short staffed. They won't mention this until you arrive and after you pay. They say you can call and have towels brought up. We did this and they simply left a stack of towels on the bed. $23 for an all-you-can-eat breakfast buffet. They automatically include a 20% tip at the breakfast buffet but never mention that the tip is already included. They simply hope you don't see it and pay a second 20% tip. The first glass of orange juice is delicious. If you ask for a second, they give you something comparable to Sunny Delight. Little kids automatically get the Sunny D, even for the first glass. I had to ask them for the "real" orange juice when they brought my second glass. They were happy to replace it with the real juice. The Sunny D-like juice is darker. This behavior highlights their intent, questionable ethics, and lack of commitment to customer service and quality. The company puts profits before service and quality. They hide behind the illusion that they are a luxury hotel. They unapologetically price gauge customers while pretending to be a luxury brand. Also, they are across the street from a closed mall and are right next to the highway. Not a great area but they are 25 minutes away from my home. The water park is fine but not what you'd expect from a Luxury resort. Not kept up well. There is trash and towels everywhere. They may be short-staffed here as well. They definitely don't have enough lifeguards. 1 lifeguard for the entire over-crowded wave pool. Hundreds of people and one teenaged lifeguard. Not safe. Rustler’s Rooste was the best. The family owned Steak House does a great job training the staff and providing great customer service. They pay attention to details and provide generous portions. Will definitely take the family to that restaurant again. The family owned restaurant is separate from the company who owns the resort.…
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