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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arizona Grand Resort & Spa
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 186 hotels in Phoenix
Location
Cleanliness
Service
Value
All 744 Suites Newly Renovated! Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
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Room & Suite (45)45
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Golf course
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Hiking
Raquetball
Water park
Bicycle tours
Evening entertainment
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family Resort
Languages Spoken
English, Spanish
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
47Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Getting there
Rental CarsSee rental cars from $8/day
1,177Reviews164Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
We stayed the week after Christmas. I will start with the good. The (very few) staff we dealt with were WONDERFUL! But due to Covid, they were running on a skeleton crew. When the Oasis was open it was fun and the water was heated which was SO nice! The grounds are beautiful, very well kept and the main fountain when you come into the property was AMAZING! The food that we did get when they were open was very good for what it was (nachos, chicken strips, fries and pizza). The other pools that were open were nice and well kept as well. As for the rooms, they are plenty large for it being an older property. They are renovated and comfortable! We had asked for a nice view and they gave us a view of the water park which has the mountains in the background. We don't golf but the golf course looked beautiful! The cons: Due to Covid they were not offering many of the amenities you are paying for in the "resort fee". No airport shuttle, no shuttle to your room (which ended up being a hike for us since the property is SO big), the ONLY food options are: The gift shop cafe from 6am-12:30pm then nothing until 4pm and then you can only get pizza in the bar. It was super disappointing for us who didn't rent a car so we had to do Uber eats or some other form of delivery. It would have been nice to just be able to go down to the restaurant and have dinner but the bar literally had one employee that we could see and he was the bartender and the "cook". They do offer food at the waterpark but the waterpark was closed all but ONE day we were there! It would have been nice if the waterpark was open or we could have been credited the resort fee since we weren't even able to use it. They don't offer housekeeping during your stay, but they will bring you items if you need them, not a huge deal for us but some like the service. For the amount we paid I just expected them to have more amenities open OR reduce the rate/resort fee. My husband does want to come back when they are fully up and running so maybe we will try again!…
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: ask for a room with a view. you may end up with a view of a wall if you don't...
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1 Helpful vote
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 1 week ago
I truly appreciate your feedback, and apologize that you had any negative experiences regarding our staffing and availabilities . I will be sure to share this with our team so we can continue to improve the experience for guests. I am so glad that you enjoyed your stay overall though, and look forward to you visiting us again in the future.
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+1
Hotel's Favorite
My family of myself, husband, and two daughters (12 & 13) stayed for three nights at the end of August. We had a room with two queens (standard, not deluxe) C160. The Oasis Waterpark was very a very close walk and the Camelback pool was right outside our door. It was great! There was zero view out on the back patio, literally looking up at cars parked in the parking lot, but we were not there for the view and appreciated the much better room rate. The area around the Camelback pool more than made up for the lack of any view from the patio. Not to mention, no noise! I don’t know if the walls are made of concrete or what but we heard zero noise from the guests next door, from the pool, or from the parking lot. Despite the summer heat (114 degrees), the room was nice and cool. It has the beds and tv in one room with the bathroom and vanity (apart from shower and toilet), and a sitting room with small minibar, table and chairs, and chairs and pullout couch with tv. We really liked this set up! The Camelback pool was practically empty when the waterpark was open and not too crowded otherwise (pool open 6am to 10pm). The Oasis Waterpark was a lot of fun. It might be a stretch to call it a “waterpark” but it does have two killer slides, a more modest slide, a lazy river, a wave pool, and a regular pool. It was fairly crowded. Don’t go expecting to have all kinds of Covid safety and then complain - it’s a waterpark and people do get near you and don’t have on masks since they are mostly in the water. But everyone was pretty chill. The employees (even life guards) do wear masks. They were super polite and friendly. Saturday was the most crowded, with the Friday and Sunday crowds being much lighter. Best day to go would be mid-week if you want to avoid people. Food ridiculously expensive. Just leave and go back as there were plenty of chairs and umbrellas and towels everywhere. The waterpark hours are reduced during Covid but we’re plenty for us. Parking is free but hard to find during waterpark hours. We really had a great experience here. It is an older place but it was clean and the room size was fantastic. If you are like us and can get a great rate, and save money by eating off site, it is a great deal! We would definitely go back and definitely recommend it. …
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Date of stay: August 2020Trip type: Traveled with family
4 Helpful votes
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded Sep 28, 2020
Hello Debra. I am thrilled that you enjoyed your stay and Oasis water park. I hope you visit us again for a future stay!
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Had an amazing experience here at the Arizona Grand with my significant other Christmas! The Lobby bar is a chill spot for couples and the bartender was the best! The room was great on the top floor so we got a great view as well! The only thing was the showerhead being a but outdated for a hotel this nice but other than that, we will be coming again!
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 1 week ago
Thanks for taking the time to share your experience! I am thrilled that you had a great stay, and hope you visit us again in the future!
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We stayed at this resort during one of the Holiday seasons at the height of the pandemic. We chose this resort over many others in the area. On their website, and when speaking to representative's over the phone, they discussed their COVID-19 procedures which included cleaning. FFWD to our stay, after our first night, I noticed that a few of us including my 7 year old were having a little trouble breathing in the AM. I thought that since there is a lot of nice foliage, bushes, and beautiful tree's on the property, we were just having regular allergy reactions to that. We spent all day at the pools, so we thought we were clearing up our sinuses during the day. When we arrived back at the room, I looked at the AC vent, and it was dark gray, with a ton of fuzz and lent all over it like it hadn't been changed in years. We immediately called the front and asked for it to be changed. I told my husband to take a pic of it because i was in total disbelief (and he didn't, great). FFWD to check-out time, my 7 year old is more congested, and has to go to back school the next day. Since it is COVID, of course she cannot go to school if she has symptoms so I take her to urgent care, sinus infection. Thank God I didn't have to give her a COVID test! Over the next couple of weeks my husband and I fight our symptoms w OTC meds and wind up in urgent care as well, one at a time. I reached out to the hotel and we emailed back and forth a number of times which was very cordial. I even took the time off from work (at their agreement) to go to the urgent care in person, request the medical records, scan them, and send them to the hotel. THEY DID NOT CARE AND DID NOTHING. My daughter's doctors notations on the day of checkout even say "WENT TO A LOCAL RESORT AND STARTED EXHIBITED SYMPTOMS AFTER AC VENT LOOKED LIKE A FUZZY CAT". After I sent the medical records, they did not respond to my email. Not even an apology or a restaurant gift certificate to cover a $7 beverage. This is after time off from work, 3 co-pays, and 3 sets of meds. What they did say is "Oh, we have no record of you calling for service from your room " (really?). That should've told me everything I needed to know. I gave them so much time to say anything or make this right before posting any review.…
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Date of stay: October 2020
1 Helpful vote
Helpful
Response from Carolyn Thomas, Owner at Arizona Grand Resort & Spa
Responded Dec 10, 2020
Alicia, Please accept our sincere apologies for what you and your family experienced. To make this right, we've refunded the cost of your full stay including resort fees. I am deeply sorry that you've had difficulty in sharing your concerns with us, and I appreciate your honesty in sharing them here. Again, I'd like to apologize for the difficulty you encountered in bringing this to our attention. Carolyn T.
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We stayed one night, Thanksgiving. We expected to be able to order room service, but instead needed to go out to eat at the Rustlers Rooste. We arrived in the afternoon, the water park was closed, we were still charged the fee for the water park. The only place on the property to eat was the hut next to the water park. The food was fine, nachos and a burger. However there was a sewer smell in the outside dining area. The room was clean, the bedding was fresh. The bathroom was tiny, so tiny that the sink was in the bedroom. My major issue was outside lighting, or rather, lack of lighting. There was no light near our room door, so had to use flashlight on my phone to see where to insert the key card. Next to no lighting in the parking areas. Also, using the stairs to go the the Rustlers Rooste for dinner, the lighting was so poor, I missed a step and fell. I reported the fall when I checked out the next morning and was asked to meet with security and make a report. Sure. I told the security guy what happened, he took pictures of my legs and I left to continue my travels in AZ. The next day I got a message from the head of security, saying he had heard I fell at the Rustlers Rooste. Um, no. So after calling back twice to clear up the report and not reaching the gentlement who called me, I left a message saying that I fell on their property, not at the restaurant. I am positive nothing is going to change, so if you are still reading, and still want to stay here, bring a flashlight. Also, the security guy who took my accident report told us that he had had Covid, so he could not get it and he could not give it. That was his reasoning for not wearing a mask when meeting with me. So, not true...there are reports of people getting Covid more than once. He was completely appalling.…
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: Children play in the pool late, after 10:30pm, so get a room away from the pool if you want to...
See more room tips
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded Dec 5, 2020
Hello Susan, I am disappointed we did not meet your expectations. I apologize for our associate's service levels and want to personally assure you your experience does not speak to a greater trend. We work diligently to provide personalized service to each of our guests, and it appears we have dropped the ball during your visit. We sincerely apologize and appreciate you making us aware of the situation so we may correct course immediately. We appreciate your feedback and hope you can give us a second chance for a future visit.
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PRICE RANGE
$182 - $444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
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Claim Your Listing Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include SEA LIFE Arizona Aquarium (0.7 miles), Arizona Mills (0.7 miles), and Arizona Grand Golf Course (0.07 miles).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Joe's Crab Shack.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arizona Grand Resort & Spa?
Many travelers enjoy visiting Orpheum Theater (8.1 miles), Rosson House Museum (7.6 miles), and Wesley Bolin Memorial Plaza (8.8 miles).