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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arizona Grand Resort & Spa
Updated 10/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 185 hotels in Phoenix
Location
Cleanliness
Service
Value
All 744 Suites Newly Renovated! Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
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Room & Suite (45)45
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Golf course
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Hiking
Raquetball
Water park
Bicycle tours
Evening entertainment
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family Resort
Languages Spoken
English, Spanish
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
47Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Getting there
Rental CarsSee rental cars from $26/day
1,172Reviews162Q+A99Room tips
Reviews
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Popular mentions
We stayed here while my son played in a soccer tournament. Rooms were nice, kids loved the water park. We would definitely stay here again. The reason I rated a 4 and not 5 is we would have liked extended hours in the waterpark, 11-4 was tough to enjoy with the tournament hours. While the food was good there wasn't a large selection at the resort (perhaps because if Covid restrictions?). If you're traveling with kids I would definitely recommend the Arizona Grand Resort.
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Date of stay: November 2020Trip type: Traveled with family
Helpful
+1
Hotel's Favorite
My family of myself, husband, and two daughters (12 & 13) stayed for three nights at the end of August. We had a room with two queens (standard, not deluxe) C160. The Oasis Waterpark was very a very close walk and the Camelback pool was right outside our door. It was great! There was zero view out on the back patio, literally looking up at cars parked in the parking lot, but we were not there for the view and appreciated the much better room rate. The area around the Camelback pool more than made up for the lack of any view from the patio. Not to mention, no noise! I don’t know if the walls are made of concrete or what but we heard zero noise from the guests next door, from the pool, or from the parking lot. Despite the summer heat (114 degrees), the room was nice and cool. It has the beds and tv in one room with the bathroom and vanity (apart from shower and toilet), and a sitting room with small minibar, table and chairs, and chairs and pullout couch with tv. We really liked this set up! The Camelback pool was practically empty when the waterpark was open and not too crowded otherwise (pool open 6am to 10pm). The Oasis Waterpark was a lot of fun. It might be a stretch to call it a “waterpark” but it does have two killer slides, a more modest slide, a lazy river, a wave pool, and a regular pool. It was fairly crowded. Don’t go expecting to have all kinds of Covid safety and then complain - it’s a waterpark and people do get near you and don’t have on masks since they are mostly in the water. But everyone was pretty chill. The employees (even life guards) do wear masks. They were super polite and friendly. Saturday was the most crowded, with the Friday and Sunday crowds being much lighter. Best day to go would be mid-week if you want to avoid people. Food ridiculously expensive. Just leave and go back as there were plenty of chairs and umbrellas and towels everywhere. The waterpark hours are reduced during Covid but we’re plenty for us. Parking is free but hard to find during waterpark hours. We really had a great experience here. It is an older place but it was clean and the room size was fantastic. If you are like us and can get a great rate, and save money by eating off site, it is a great deal! We would definitely go back and definitely recommend it. …
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded Sep 28, 2020
Hello Debra. I am thrilled that you enjoyed your stay and Oasis water park. I hope you visit us again for a future stay!
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Gorgeous facility! Because of pandemic, not all restaurants were open, but what they had was "grand." Perfect spot for a 7- and 5-year-old. Water park a huge hit! Wave pool the best. Lovely rooms. No daily maid service, but that was okay. Portions were huge at the Oasis Bar & Grill.
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Date of stay: October 2020
Helpful
Response from Kobie Minter, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Thanks for taking the time to share your experience Mima! I am thrilled that you had a great stay, and hope you visit us again in the future!
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Rooms were clean, small but acceptable. Grounds were expansive and well kept. Overall employees were friendly and welcoming. However.... The only onsite option for breakfast is the lobby cafe for pre-bagged pastries, bagels and coffee. The pool side food was okay, but the customer had to order at the snack shack and wait for food to be prepared and drinks were fine, but again, no pool-side service, while paying Hawaii prices. The only option for lunch was the pool-side cafe, so if you don't want chicken fingers or nachos, you're out of luck. For dinner (pizza only) or cocktails, they have the lobby bar open for take out only. We waited in line for 30 minutes for a round of drinks to enjoy on the lobby patio. Not much of a resort experience. The clientele seemed to be sports teams running the halls until midnight and local families with coolers of food for the weekend. If food and beverage services were appropriately offered, our experience would have been much better. …
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Date of stay: October 2020
1 Helpful vote
Helpful
Response from Katrina Livergood, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded Oct 19, 2020
Thank you for sharing your experiences from your recent visit, SWCO. I am pleased to read that you enjoyed our clean and well kept resort as well as our friendly and efficient staff. I will share you comments about our dining options with my team; we hope to be able to hope more of our restaurants soon. Thank you for staying with us and we hope you visit again
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A HUGE DISAPPOINTMENT! Was a bit shocking to see how overcrowded this place was. The pool was packed with people! The hotel is allowing locals to come into the property and charging them for daily use of the pool and activities. With that being said, there is NO covid compliance going on at this hotel. They pack people in and it is a free for all. The lazy river reminded me of the photos back during Memorial weekend when tubers where lined up to get into the Salt River! When we got to our room after checkin there were dirty towels in the room from previous guests and nothing had been wiped down (spit in the sink in the living room area). It was quite disgusting really. Hard to believe what they are charging for these rooms and the quality you get! Staff switched our room a few doors down afterwards but still didn't get the feeling anything was really clean at this hotel. I am in the travel industry and this hotel could definitly learn from other hotels on how to be compliant with the new standards of Covid. It's a real shame on what this hotel has going on there a the Arizona Grand. I felt like it was a Covid fest pool! We won't be back to this property and would never recommend it to anyone!…
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: Ask them to have cleaning people do a walk through prior to your arrival. Our room was not clean!
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4 Helpful votes
Helpful
Response from Carolyn Thomas, Owner at Arizona Grand Resort & Spa
Responded Oct 13, 2020
Thank you for taking the time to provide feedback regarding your recent stay with us. I do apologize for the disappointment you experienced during this stay and for the frustration it caused you. We have instituted several measures to encourage a safe environment at our resort including use of CDC approved cleaning products, social distancing signage, limited capacities at our water park, and more. Additional information regarding the daily actions taken by our team may be found here: arizonagrandresort.com/cleaning-standards. We genuinely apologize your experience did not meet your expectations. We have shared your experience with our Housekeeping team to ensure that we may improve in the future. We also heavily rely on our patrons to follow our COVID guidelines to help create a healthy space for all of our visitors, and we are sorry to hear this did not happen during your stay. We recognize your discomfort and appreciate your honest feedback. We will address your concerns with our internal safety committee to seek solutions. Thank you for sharing with us.
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PRICE RANGE
$182 - $444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
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Claim Your Listing Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include SEA LIFE Arizona Aquarium (0.7 miles), Arizona Mills (0.7 miles), and Arizona Grand Golf Course (0.07 miles).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Joe's Crab Shack.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arizona Grand Resort & Spa?
Many travelers enjoy visiting Orpheum Theater (8.1 miles), Rosson House Museum (7.6 miles), and Wesley Bolin Memorial Plaza (8.8 miles).