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Extended Stay America - Phoenix - Biltmore

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Extended Stay America - Phoenix - Biltmore
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35 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel was very clean and quiet and the hotel staff was very friendly. I had a very quick check in an check out. My room was super nice and very clean. The hotel was very quiet at all hours of the day, I had a great nights sleep. I highly recommend staying at this hotel!

Helpful?
Thank ericpulizzano
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here while family member was in the hospital, went out of there way to accommodate me, rooms were clean cool and comfortable. they have a hospital rate thats more than fare, free hospital shuttle.

Helpful?
Thank Jim J
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean, comfortable room and the service you received during your stay with us. We strive to provide all guests with a "home away from home" experience, and I'm happy to know we met that goal with your stay. Thank you... More 

williams az
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Don't let the other reviews per sway you to stay here! First the nice lady that answers the phone does not exist! We checked in late and when waiting at front a very rude lady checked us in and told us to park around back. We carried our bags up 3 flights of stairs( not complaining) the carpets have never... More 

Helpful?
Thank terrirlbee
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Your review was recently brought to our attention, and we would like to take a moment to respond. Please know that we are sincerely sorry that the hot water was shut off, we did have to do a shut off on the hot water only due to an emergency plumbing repair. Our housekeepers do a phenomenal job at cleaning the... More 

Northbrook, Illinois
Level Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 8, 2016

The room was nicely furnished with king bed and small sofa. The pool looked nice but no shade area, so didn't use. To-go breakfast is instant oatmeal/granola bar/oranges and apples. Coffee and fresh lemonade out all day. Good diner across the street. Outside doors unlock with key card. Free parking. Nice location near Camelback. Stayed only 3 nights, so no... More 

Helpful?
Thank Merrill M
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. It is great to know that your enjoyed your room and the amenities with it. I'm also glad to see our convenient location was beneficial. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back... More 

Modesto, California
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 24, 2016

I booked this place through Priceline where I found a great "Express Deal". The staff was very nice and the room was clean and well taken care of. No odd smells or nasty stains. The fridge and the microwave were the only appliances I used and they both worked well. I really have no complaints about this place, I spent... More 

Helpful?
Thank Rachel M
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our staff and the cleanliness of our hotel during your visit. We strive to provide each guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with... More 

Chicago, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 7, 2016 via mobile

The rooms are nice (except for the dust on the chairs at the table). Every staff member I dealt with was extremely friendly. The pool is a decent size with lounge chairs, tables and umbrellas. They also have a grill you can use. They have breakfast to go every morning, as well as coffee and a pitcher of lemonade or... More 

Helpful?
Thank luv2trvl2_12
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab and go... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2016

I came here for 10 days. Room is clean and the people who work here work really hard to keep it nice. They shampoo'd my carpet and cleaned my room once. (This extended stay only does it once a week) I had all the supplies I needed just had to ask. For an urban area it is pretty good. I... More 

Helpful?
Thank Sabena O
Portland, Oregon
2 reviews
5 of 5 stars Reviewed May 28, 2016

My room was very clean, and it was large. There was a sofa sleeper, in addition to a bed, in the room. There was also a large refrigerator, stove top, dinette set, and microwave in the room. One could check out dishes, flatware, and pots and pans as well. There was continental breakfast, and the hotel was in a good... More 

Helpful?
Thank Sylvia S
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

I appreciate you taking the time to write such a positive review of your stay. It’s wonderful to read that you enjoyed the convenience of our fully equipped kitchens as well as our location. I truly appreciate your kind comments about our friendly customer service and will be sure to share your great feedback with the entire team! Thank you... More 

Spring Creek, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2016

This extended stay was very nice. Room was very comfortable and clean. check in was fast and easy and so was the check out. We originally book 2 nights, but canceled the second to get back on the road to home. Breakfast wasn't top notch as in some motels, but the price paid here was much more reasonable than paying... More 

Helpful?
Thank Edward J
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that we were able to exceed your expectations and provide you with a wonderful stay overall!... More 

Oslo, Norway
Level Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 22, 2016

We stayed one night at this hotel on our way to Flagstaff. It is close to the airport, and is located in a nice area of town, with Whole Foods and other shops nearby. The room was spacious, with free wifi, and was clean as well. The front desk employee was kind.

Helpful?
Thank Thor B
Manager_11525, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you so much for posting a review of our property. It’s great to read that we were able to accommodate your needs with a pleasant stay. I truly appreciate your kind comments regarding our convenient location, friendly staff, and spacious rooms. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

12 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N 16th St, Phoenix, AZ 85016-3201 (Formerly Extended Stay Deluxe)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $71 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
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