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Extended Stay America - Phoenix - Biltmore

Expedia.com$71*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Extended Stay America - Phoenix - Biltmore
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57 Reviews from our TripAdvisor Community

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Showing 56: English reviews
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Reviewed 2 days ago NEWvia mobile

I thought we were staying at a hotel but apparently not. The little things like not making your own bed is basic to a hotel stay. Not this place. I inquired as to whether our bed would be made, towels changed, garbage removal..... you know, the basics. I was advised that housekeeping only comes in to do anything in the...

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Helpful?
Thank Lana S
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Lana, thank you for being our guest and taking the time to give us your feedback. We're happy your stay was mostly positive, but we apologize that you were unhappy with our housekeeping services. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always...

Chicago, IL
HOTEL’S FAVORITE REVIEW
Reviewed April 8, 2017 via mobile

We LOVED our stay here during NCAA Final Four week. So many hotel/motels were exceedingly costly, but we fortunately reserved a week at this facility which was very economically priced , especially when the whole Phoenix area was inundated with hordes of visitors. We were SO pleased: cooking facilities in our suite, breakfast to grab and go every morning (muffins,...

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Helpful?
Thank roadrunner42
About Hotel's Favorite Review
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for your loyalty and choosing to stay at Extended Stay America - Phoenix - Biltmore. We are delighted to know you enjoyed your time with us and that our location close to various restaurants and activities were perfect for your needs. Thanks again for recommending us online, and we look forward to seeing you again soon! Sincerely, General...

Lancaster
Reviewed April 19, 2017

The Staff was friendly and the room was good. There was a very nice area for my dog with a good-sized area of of grass. There was a bar-b-que area with a large grill, and utensils available at the front desk. They still allow smoking (outside) in a clean and comfortable area.

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Helpful?
Thank LeeAnn K
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Phoenix - Biltmore. We are thrilled to read that you loved our courteous associates, pet-friendly policy and your room as well. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, General Manager

Las Vegas, Nevada
Reviewed April 10, 2017

Made a reservation, had 3 phone calls confirming my stay & when we got there we were transferred to another location that didn't honor our requests and we had to stay at another hotel to be able to do what we came to Scottsdale to do.

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Helpful?
Thank littleeray
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate...

Falmouth, Massachusetts
Reviewed April 6, 2017

This property provided me with basic, clean lodgings. It's location was close to my business appointment so it was convenient for me. There was not much close around in regard to restaurants and there was no restaurant on the premises.

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Helpful?
Thank Richard I
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location worked well for your business. Thanks again for your feedback, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager

Reviewed April 2, 2017

Central location, property well maintained, room service as scheduled and well done. Many shopping and dining locations near by. Freeway access is from muttiple location close by. Not far from the airport.

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Helpful?
Thank John P
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

John, we are delighted you had a great stay with us at Extended Stay America - Phoenix – Biltmore and thanks for highlighting our convenient location close to all the places where you wanted to go. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back...

Minneapolis, Minnesota
Reviewed April 1, 2017 via mobile

Stayed one night before a road trip. With the kitchen and area to relax plus a pool could stayed a few more days in Phoenix. A nice 24 hour dinner across the street if the breakfast nook isn't enough to get you started...

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Helpful?
Thank Curtis P
00esa, General Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Curtis, thank you for staying at Extended Stay America - Phoenix - Biltmore during your road trip. We are pleased to read you enjoyed your visit and that you were especially impressed with our fully equipped kitchen, on-site amenities, and convenient location. Thanks again for your business, and we look forward to welcoming you back soon! Sincerely, General Manager

McKinney, Texas, USA
Reviewed March 6, 2017

The rooms are bare-bones and spartan, but they give you a place to clean up, shower, and sleep. Facilities are not fancy, although the room rates are about average for other hotels in the area, much higher during Spring Training. Bit of a price gouge, to be honest, but all hotels in the area do this during Spring Training.

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Thank rclayr
Halifax, Nova Scotia
Reviewed February 24, 2017

I was there for a week so thought an extended stay with a kitchen might be a good idea. There was nothing in the kitchen in terms of cutlery or dishes and you have to go ask for anything you might want. The bed was small and uncomfortable as were the pillows (to me). The internet worked and the location...

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Thank puremega
Reviewed February 2, 2017 via mobile

Pretty decent hotel. Was pleasantly surprised to find a pool. My new go to when visiting family in nearby Surprise. Hotel staff very friendly manager Holly was great getting us all the directions we needed and the recommending great stops along the way.

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1Thank Breck0524
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for sharing your experience. I am glad to see you had an excellent stay at our hotel and that our staff was able to accommodate you so well. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Laundry Service
  • Multilingual Staff

Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N 16th St, Phoenix, AZ 85016-3201 (Formerly Extended Stay Deluxe)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $71 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Phoenix - Biltmore staff and other travelers.
1 question
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Weyerhaeuser, Wisconsin

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Questions? Get answers from Extended Stay America - Phoenix - Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool is located in the right location and has little impact on rooms”
K1772UQjohnp, Apr 2, 2017 | Read review
“If you smoke or have pet, ask for ground floor. Construction is going on the south side of the hotel. This will last for a few months.”
rclayr, Mar 6, 2017 | Read review
“Third floor is quietest. Elevator is fast.”
carmenr85, Jan 6, 2017 | Read review
“might want to ask for a room on the pool side.”
ThomasB744, Nov 13, 2016 | Read review
“Street side hearing all cars driving. Other side is very quite”
901agnesv, Nov 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$71* /night
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Prices are for 1 room, 2 adults
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