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Embassy Suites by Hilton Hotel Phoenix Biltmore

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Traveler (189)
Room & Suite (222)
Dining (63)
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Overview
  • Excellent40%
  • Very good28%
  • Average16%
  • Poor10%
  • Terrible6%
Travelers talk about
“omaha steakhouse”(67 reviews)
“koi pond”(25 reviews)
“beautiful atrium”(17 reviews)
Free Internet
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Offers from Embassy Suites by Hilton Hotel Phoenix Biltmore
Special Offer: Double Points, Every Stay
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Offers from Embassy Suites by Hilton Hotel Phoenix Biltmore
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,169)
There are newer reviews for Embassy Suites by Hilton Hotel Phoenix Biltmore
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Traveler rating
442
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442
327
188
126
73
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All reviewsomaha steakhousekoi pondbeautiful atriumcheesecake factorythe manager's receptionmade to order omeletshappy hourcomplimentary breakfastrestaurants and shoppingeach morningfront desk staffbusiness tripbiltmorelobbycamelbacksinkspopcorn
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11 - 15 of 1,156 reviews
Reviewed 5 weeks ago

All of the staff was very friendly, and very helpful. My room was on the first floor and I was worried about noise, but I didn't hear a thing. Loved the bunny made out of a washcloth from the cleaning crew!

Review collected in partnership with Embassy Suites Hotels
1  Thank mworkman708
Reviewed 5 weeks ago

staff was mediocre. Room looked like it was updated in 1989. Shower leaked and went from very hot to very cold every 15 seconds. Breakfast was ok. Staff at the lobby restaurant was not interested in being friendly. They do have koi and turtles in...More

Review collected in partnership with Embassy Suites Hotels
Thank mcoles25
Reviewed March 20, 2018

We have stayed at this location for over 10 years during our annual Spring Training Trip. Facility has many deferred maintenance issues, and is painfully understaffed during breakfast and managers happy hour. Will not be returning anytime soon...

Review collected in partnership with Embassy Suites Hotels
Thank saugustine2018
Reviewed March 14, 2018

I made a reservation in December for this hotel because it had a accessible room with roll in shower. I received a confirmation Stating ‘ Your reserved accessible room type is guaranteed, subject to circumstances outside the hotel’s control. When I went online to checkin...More

Thank robin m
Response from John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Hotel Phoenix BiltmoreResponded March 21, 2018

Dear robin m, We apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same...More

Reviewed March 12, 2018

My family and I have stayed at this hotel on two separate occasions, two years apart. The most recent visit was disappointing for a number of different reasons. Although the staff was friendly, they could not seem to get it together during our stay. -We...More

1  Thank TheSavyTraveler1
Response from John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Hotel Phoenix BiltmoreResponded March 16, 2018

Dear TheSavyTraveler1, Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the many issues encountered throughout your visit, and we’re working with our entire team to...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Shuttle Bus Service
Banquet Room
Conference Facilities
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
$136 - $338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Phoenix
#40 Romantic Hotel in Phoenix
#48 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$136 - $338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Phoenix
#40 Romantic Hotel in Phoenix
#48 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (189)
Room & Suite (222)
Dining (63)
Pool & Beach (41)
Amenities (18)
Family and Play Areas (3)
Business Center & Event Rooms (2)
Questions & Answers
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KPGoldstar
August 8, 2017|
AnswerShow all 3 answers
Response from carol4045 | Reviewed this property |
I believe the TV is a 42". About 100 basic channels plus I think HBO and pay to play Movies.
1
Vote
cgcheah1
November 20, 2016|
AnswerShow all 6 answers
Response from Valarie24 | Property representative |
We do not offer smoking rooms. All our rooms are non-smoking.
0
Votes
Mary Ann f
April 9, 2016|
AnswerShow all 4 answers
Response from 504lydiap | Reviewed this property |
The evening manager's reception is from 5:30 to 7:30 every day! and breakfast M-F is 6-9 and S&S 7:30 - 10:30!! The Ladies at the break fast are AWESOME!! And all of the bartenders are fabulous as well!!
0
Votes
Room Tips
"Ask for a room not facing the ground level air conditioners."
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"Don’t try to get an accessible room at this hotel"
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"If you are sensitive about noise from the atrium (which I don't think is bad), get a room off on one of..."
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"Avoid ground floor rooms"
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