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Sanctuary Camelback Mountain Resort and Spa

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5700 E McDonald Dr, Paradise Valley, AZ 85253-5218
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Sanctuary Camelback Mountain Resort and Spa
Updated 05/27/20

About

#1 of 5 hotels in Paradise Valley
Location
Cleanliness
Service
Value
Travelers' Choice
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Newspaper
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Flatscreen TV
On-demand movies
Safe
Iron
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:Save 15% + $50 Daily Resort Credit

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
2377Reviews25Q+A100Room tips
Traveler rating
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Popular mentions
Carrie M wrote a review Jul 2021
New York City, New York55 contributions28 helpful votes
Not a fan of writing more negative reviews yet this place was so amazing, and has such potential, but my last visit was a shocking degradation. 6 of us came (3 rooms) for a surprise party and, despite multiple conversations with staff prior to arriving, one of the staff ruined the surprise by speaking out of turn to the guest of honor. There was a special order of flowers and bottle of wine, which were put int he wrong room. After a few discussions, they ended up sending a bottle of wine as a gift. Don't get me wrong the gesture is kind, but it was the same bottle given at check in and a bit late in the game to feel like a consolation. We spent a LOT of money there, and at the pool were surrounded by a group of young guests who were snuck in by a pool attendant and were partying loudly and getting drinks clearly not paid for. I'm all for F&F in hospitality, yet for paying guests who came for high end R&R to be affected in this was in very disappointing. Again, the food is pretty good (albeit overpriced, though you expect that at a resort positioning itself as a luxe retreat) and the gym is well-kept, staff very kind. Just a very pricey weekend for the service we received, even when they were made aware of the mistakes. I hope they find their footing again, otherwise hard to justify coming back.
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Date of stay: June 2021
Location
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Sleep Quality
Room Tip: Rooms closer to pool are most accessible, there is a section by the mountain that gets super hot...
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Douglas D wrote a review Aug 2020
Charlotte, North Carolina7 contributions4 helpful votes
Hotel's Favorite
What an incredible experience we had at The Sanctuary. If you are looking for the ultimate 5-Star luxury property, this is the place. We had been here many many years ago, and its been updated, renovated, and taken luxury to a new level. My wife and son and I stayed here with our dog and we had a fantastic stay. The rooms are fantastic, the staff and service are 5-Star and the food was gourmet. Add the incredible view from the rooms and this is by far "the place to stay" in Phoenix/Scottsdale! We were traveling cross-country, and of all the place we stayed, we felt the safest here, as they are taking extra precautions to disinfect, sanitize and guard against the covid virus. We felt totally safe here!
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Date of stay: August 2020
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1 Helpful vote
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Response from Steven Leslie, Marketing at Sanctuary Camelback Mountain Resort and Spa
Responded Aug 12, 2020
Thank you for choosing to stay with us here at Sanctuary. We are delighted you three (and your dog of course!) had such a great visit! It is wonderful to hear that the improvements and renovations we have made since your last visit, made the stay that much more enjoyable. We love that the room, food and views were such a big hit. It is wonderful to hear that our dedication to cleanliness and our safety procedures helped ensure you felt safe during your time with us. We sincerely appreciate you taking the time to write a review and hope you will come see us again!
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KOblon wrote a review Jul 2021
Chicago, IL2 contributions6 helpful votes
What a perfect setting to enjoy a romantic or relaxed stay. Took my 16 year old daughter for a relaxing mother/daughter trip. We wanted a non traditional hotel stay. This place is on the expensive side so I expected 5 star amenities and service, Sanctuary did not disappoint! We enjoyed relaxing walks, hanging out on the balcony overlooking the mountains. We enjoyed the fastest room service I have ever experienced, and the food was delicious...korean bbq quesadillas and miso salmon are delish. Spa is clean and met my expectations. The complimentary endless water was appreciated.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Krimsun622 wrote a review Jul 2021
Phoenix, Arizona1 contribution
We decided to have a quick staycation and decided on Sanctuary and it was the perfect choice. The convenience, the staff, the food, the spa and the Casita were all wonderful. I would definitely book another staycation at Sanctuary. I'd previously been to the spa, which is top notch, and I booked a massage for my stay as well and it was divine. The resort is beautiful and everything about our stay was perfect.
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Review collected in partnership with this hotel
Date of stay: July 2021
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jose3372 wrote a review Jul 2021
Miami, Florida14 contributions15 helpful votes
Beautiful property, very sad that they do not acre about their guests safety. i was threatened by another guest and was given the run around. I have tried to talk to them about the matter and now three days later still waiting. the property is awesome but unfortunately the lack of safety seems to be a problem. i was even asked to park away from my property so that the violent guest would not find my car and damage it. when i asked for a copy of the incident report i was told that they would send it via email, only to find out two days later that they would be sending anything. SO SAD, CUSTOMER SAFETY IS OUT THE WINDOW, ONLY CARE ABOUT MONEY AND APPEARANCES. I should have dealt with this the old fashioned way.
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Date of stay: July 2021
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PRICE RANGE
$352 - $918 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary camelback mountain hotel paradise valley, sanctuary camelback mountain paradise valley
LOCATION
United StatesArizonaCentral ArizonaParadise Valley
NUMBER OF ROOMS
109
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Frequently Asked Questions about Sanctuary Camelback Mountain Resort and Spa
Which popular attractions are close to Sanctuary Camelback Mountain Resort and Spa?
Nearby attractions include Franciscan Renewal Center (0.7 miles).
What are some of the property amenities at Sanctuary Camelback Mountain Resort and Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sanctuary Camelback Mountain Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sanctuary Camelback Mountain Resort and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sanctuary Camelback Mountain Resort and Spa?
Conveniently located restaurants include Elements at Sanctuary Camelback Mountain, Rita's Cantina & Bar, and El Chorro.
Are there opportunities to exercise at Sanctuary Camelback Mountain Resort and Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sanctuary Camelback Mountain Resort and Spa have an airport shuttle?
Yes, Sanctuary Camelback Mountain Resort and Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Camelback Mountain Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sanctuary Camelback Mountain Resort and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sanctuary Camelback Mountain Resort and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Camelback Mountain Resort and Spa?
The staff speaks multiple languages, including English and Spanish.