Sanctuary Camelback Mountain, A Gurney's Resort & Spa
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 5 hotels in Paradise Valley
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
Nestled within the picturesque landscapes of Camelback Mountain, Sanctuary is a famed Scottsdale luxury resort set upon 53 acres of lush desert featuring manicured grounds, gardens, pools and award-winning facilities. U.S. NEWS & WORLD REPORT'S 2022 BEST HOTELS Sanctuary Camelback Mountain, A Gurney's Resort & Spa – Named Number 1 Hotel in Arizona
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Newspaper
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Flatscreen TV
On-demand movies
Safe
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Trendy
Languages Spoken
English, Spanish
Location
37Car recommended
Grade: 37 out of 100
949Restaurantswithin 5 miles
220Attractionswithin 5 miles
Contact
5700 East McDonald Dr, Paradise Valley, AZ 85253
Getting there
Rental CarsSee all Paradise Valley rental cars
2511Reviews28Q+A100Room tips
Reviews
Traveler rating
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Had an amazing stay at the Sanctuary. The staff and facilities are amazing and would highly recommend it to anyone. Even with the weather being a wee bit dicey the trip was awesome. Cannot wait to go back to the Sanctuary!
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded 3 weeks ago
Hello W6884WQmichaelr, Thank you for taking the time to share your experience with us! Yes, we had a little wacky weather last week, though I am so glad you were able to still enjoy your trip! We look forward to your next visit! Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I simply cannot convey how incredible our state was. Everything was luxurious also being comfortable and while the staff helped us to do anything we wanted or needed, they were also warm and genuine. We enjoyed a luxurious villa with spectacular views in our own private pool and hot tub when we want to just family time. We did exercise classes that accommodated for her entire family from 18 to 59 and gave everyone a great work out while also taking a care in the difference in our bodies. The spa was just phenomenal. We booked out to dinner one night and regretted it after eating at Elements. I will just dine in the entire time on a future stay. What makes this resort though is the staff. Everyone gave us personalized help in making the stay incredible while also being so warm and genuine! There is not a staff member or area that I can call out because all of them were exceptional. We will definitely be going back. …
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jessica M, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Nov 14, 2022
Hello stoddolson, Thank you for taking the time to complete our survey. We are so glad that you enjoyed your stay with us! We love that our guests do have many hotel choices to choose from, and continue to come back and see us! We hope that we are able to welcome you back to Sanctuary again soon! Thank you for choosing Sanctuary Camelback Mountain Resort and Spa! All The Best, Jessica McQueary Executive Assistant Sanctuary Camelback Mountain, a Gurney's Resort jessica.mcqueary@gurneysresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It hurts me to write a negative review about Sanctuary because I really love it so much. However, it has been bothering me and I have to get it off my chest. My husband and I have never had a bad experience at the Sanctuary until New Year's Eve. There were so many things that went wrong. First, Open Table should not have allowed us to make a reservation for dinner when the facility was doing a special New Year's Eve Seating Event. We probably would have still gone but to the earlier service. I should have suspected something when we got a call that evening saying that dinner was at 7 pm and not 6:30 pm. Ok, we knew it was later, but we still thought it would be fine as we both had to work the next day. We arrived at the facility and then we found out the truth. It was a special New Year's Eve service, and only two seatings, 5 pm, and 7:30 pm. Obviously, we were too late for the 5 pm seating, so we had to take the 7:30 pm seating, Dinner would be at about 8 pm. To put it nicely, Mama was not happy. The very nice assistant manager came over and apologized and offered us champagne. We thought that was nice, but my husband was hungry. He assured us that dinner would start promptly at 8 pm but of course, what can go wrong will go wrong. It did not start promptly, and we didn't even get our usual bread basket. There must have been a major event because everyone rushed around. Once the food arrived, it was delicious, but by that time I was tired and just wanted to go home. I got a call from the restaurant manager a few days later. He left me a very nice voice message, but I could not reconnect with him. I wish I had.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded 3 weeks ago
Hello Firestorm2, Thank you for sharing your review. Anthony has notified me that he has reached out to you this week and he will be reaching out again to discuss as we would love to speak with you. Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for Super Bowl weekend and wow! From the moment we arrived is was five-star all the way. Ben at the front desk put us in a great mood from the beginning. The grounds were manicured perfectly. We took advantage of the pool and spa. They had tennis courts but unfortunately I didn’t have time to play. We ate most of our meals through room service but Heather in Elements was a standout. We definitely will be back.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Feb 20, 2023
Hello Knox B, Thank you for taking time to share this amazing review! We are so glad that you were able to enjoy your stay with us through Super Bowl weekend! The energy of the property was amazing and I am glad to know that you were able to experience it with us! Thank you for your employee shoutouts, we will be sure to share this with them. We look forward to your next visit! Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So many things done very well: great staff, great restaurant and bar, lovely spa. Our villa had good linens and cleaning and service was good as well. However for the price it was very dated. Threadbare and Frayed carpets, a lack of connectivity, and little information for guests on how to reach the front desk, maintenance, or room service. The house phone was not connected and we had to find the website to find a phone number. I understand how hard the new owners are working to invest and upgrade. It would be good to see that reflected in the prices charged for outdated accommodations.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Feb 8, 2023
Hello LoripV8893KD, Thank you for taking the time to share your feedback as it is essential in our efforts in providing exceptional service for all of our guests. Our new ownership is currently heavily investing in all areas of the resort. We are very excited to see all of those changes come to life and we hope that you are able to return and experiences those changes as well. Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really wonderful stay here at the Sanctuary! Our accomodation was spacious and well appointed. The food, breakfast especially, was delicious and we enjoyed some of the classes offered. Too bad there were not more but the hiking in the area makes up for it. Above all, the staff was outstanding. So friendly, helpful and fun. Shout out to all the drivers and bell men, Heather, Clara, Penelope, Sharon, Aspen! Thank you!
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Feb 6, 2023
Hello Normam792, Thank you for taking the time to leave your feedback! I am glad to hear that you were able to enjoy many of the amenities that we have here at the Sanctuary! Thank you for sharing the individuals who made your stay memorable; we will defintiley share this with them! We look forward to your return! Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oh, what a beautiful morning it was to be outside in Paradise Valley Arizona. Jason taught a great class, and put us all into a state of Zen by playing his guitar the last few minutes. And as you can see a picture is worth 1000 words.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Jan 31, 2023
Hello Alohagirl1976, Thank you for taking the time to share your review. Jason is a wonderful instructor and we are so glad that you were able to experience a class with him, and his guitar! We hope that you are able to come back and enjoy another class! Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and restaurant are beautiful. I have been to the spa the past 3 years after brunch but was told this year by Danielle they will not book a service unless I’m a hotel guest. It’s very unfortunate they would not schedule this and it wasn’t because they didn’t have openings. Will need to find a new place to go
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Jan 30, 2023
Hello Debra, Thank you for taking the time to share your feedback. We value our local guests very much and due to hotel business levels and the popularity of the spa, there are times when we must restrict access for non-hotel guests. We have had many dates lately where the hotel has been very busy which could have been the situation in your case. Please contact me if you would like to discuss further otherwise, we hope to be able to welcome you back to the Sanctuary Spa in the near future. Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An overpriced resort with excessive excuses for their shortcomings, my stay at the Sanctuary Camelback Mountain Resort was anything but the intended. Excited at the thought of a relaxing weekend of rest, luxe, lounge and spa; my friend and I traveled 3, 099 miles to indulge in a carefully planned girls trip. At first glance all appeared well, we were told that the bed and furniture was 3 weeks old and feedback on our level of comfort would be appreciated. Having drove an additional 2.5 hours we immediately patronage the bar and restaurant. In the wee hours of the morning I was awakened by tiny bugs across the bed and immediately called the front desk. I was informed that I would have to wait until the manager arrived at 8:30 a.m. the following morning. So grossed out, I could not sleep for the entire night and sat at the computer desk for over 7 hours. Around 8:30 the following morning their was a knock at the door and two gentlemen appeared. One of which was the Asst Director of Engineering. A search was conducted which left the beds in disarray and we were told that nothing was seen. We showed them a video and complied to their request of forwarding the footage. Soon thereafter, I received a call from the Director of Rooms who assured me that our room would be thoroughly cleaned. A few minutes after his call someone showed up to do so, however, I asked for 30 minutes to get ourselves together as the earlier visit was unannounced. We vacated the room around 9:15 a.m. and returned a little before 1:00 p.m. to our surprise the room was untouched. The mess made by the staff was still present. I made a call to the front desk and waited for another hour. No one showed up. I decided to pack my bags and went down to the front desk to speak to the Director of Rooms. After about 30 minutes he showed up and was slightly rude, dismissive and unaccommodating. I was given a multitude of excuses why the room remained in a state of disaster. At one point, I was told that I’d turned down service. Asked why it took over 20 minutes following a call an hour earlier for a response him, I was informed that he had gone by the room to see if it was as I’d stated to the front desk clerk. How insulting! Courtesy and pride in representation and delivery of the end product should be of utmost value to each and every guests. I was made to feel that my presence, my hard earned money and the time spent traveling 3,000+ miles was unappreciated. A total disappointment, I remain unsatisfied from the memory of time wasted and experience lost.…
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Jan 20, 2023
Hello TheodoraSTX, I would love to schedule a call to discuss further. Please direct message me to schedule a time that works best for you for a call. Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peaceful desert oasis with beautiful grounds and every amenity you could want. Restaurant is first class, pools are amazing, bike, tennis courts, spa, etc, etc. I was here for business and stayed in a Casita which was clean and well appointed. Amazing staff. Close to Scottsdale and hiking trails in surrounding mountains. Wonderful experience.
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: Rooms at the top of the hill are probably easiest to access.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Matthew Vandegrift, Other at Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Responded Dec 27, 2022
Hello WereFromTheBronx, We are so glad that you could come and enjoy our desert oasis! It seems as though you were able to experience a lot of what Sanctuary has to offer while you were here, and we hope that you are able to come back and visit us again soon! Sincerely, Matthew Vandegrift General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$502 - $1,064 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary camelback mountain hotel paradise valley, sanctuary camelback mountain paradise valley
LOCATION
United StatesArizonaCentral ArizonaParadise Valley
NUMBER OF ROOMS
109
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Claim Your ListingSANCTUARY CAMELBACK MOUNTAIN, A GURNEY'S RESORT & SPA - Updated 2023 Prices & Reviews (Paradise Valley, AZ)
Frequently Asked Questions about Sanctuary Camelback Mountain, A Gurney's Resort & Spa
Which popular attractions are close to Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Nearby attractions include Arizona Party Bike (3.0 miles), Mavrix (4.5 miles), and Carnival of Illusion (3.7 miles).
What are some of the property amenities at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Conveniently located restaurants include Frost A Gelato Shoppe, Cafe Monarch, and Franco's Italian Caffe.
Are there opportunities to exercise at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sanctuary Camelback Mountain, A Gurney's Resort & Spa have airport transportation?
Yes, Sanctuary Camelback Mountain, A Gurney's Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sanctuary Camelback Mountain, A Gurney's Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Camelback Mountain, A Gurney's Resort & Spa?
The staff speaks multiple languages, including English and Spanish.