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5700 E McDonald Dr, Paradise Valley, AZ 85253-5218
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Travel safe during COVID-19
A note from Sanctuary Camelback Mountain
Updated 05/27/20

About

#3 of 5 hotels in Paradise Valley
Location
Cleanliness
Service
Value
Travelers' Choice
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away.
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Room & Suite (319)319
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Infinity pool
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Concierge
Newspaper
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Iron
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:3rd Night FREE

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
2,294Reviews19Q+A100Room tips
Traveler rating
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Popular mentions
TheTalisman wrote a review Yesterday
1 contribution
Pros: super comfy beds and linens; good service at restaurant, valet and pool. Breakfasts were good. Rooms were nice though cramped but not 5 star nice... double beds with small dining area. Only 2 dining chairs. Grounds were immaculate. Cons: very tired 90s property, awkward lobby - felt like checking in a cheap roadside motel. Peeling paint on outside walls at dining terrace. Thick dust on the power outlets on dining deck. Outside Window shades looks like it’s about to fall off the building. Hot tub needs to be resurfaced. Overall the main building needs a major renovation. Spa area was meh and not even close to a 5 star property. Small things like housekeeping trolleys sitting in front of our casita for a few hours unattended, room service trays not picked up in adjoining casitas is un- five star like. Important Note: No housekeeping unless you request 24r in advance due to Covid (seems counterintuitive; more cleaning?). Next day, I had to argue to get full cleaning - I may have forgot the 24 hr notice but seriously, $600 a night and can’t get your room cleaned, especially when we forego the first night? Housekeeping said they could do a “refresh” instead and also noted “we have a lot going on today” and “see what I can do” - not my problem they can’t staff appropriately. Seriously - these are direct quotes. After adamantly demanding a full housekeeping I get a text saying they will do a full housekeeping but told us to be out of the room between a window of time, not when we decide to leave. Seriously FU. One last annoyance, If you need ice, you may or may not get it unless u remind them. First night, called for ice and never came (forgot about it), second day called for ice and came within 5 min (wow what great service - compared to last night lol), third day - called for ice, 15 min, nothing. Call again, wait another 15 min, nothing.... had to leave so went to front desk and asked while checking out. Receptionist apologizes and requested immediately to the restaurant not more than 50 feet away. As soon as we finish paperwork, she forgets (in the span of 2 min) and calls again. I wait another 5 and the other host sees me agitated and gets it himself. Lol. Too bad... great location and lots of potential. Not up to par or evenly remotely close of an Encore or Four Seasons. Definitely not in the same hotel class if that’s what you’re expecting. My two star rating is being generous.
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Date of stay: October 2020Trip type: Traveled with family
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Douglas D wrote a review Aug 2020
Charlotte, North Carolina6 contributions3 helpful votes
Hotel's Favorite
What an incredible experience we had at The Sanctuary. If you are looking for the ultimate 5-Star luxury property, this is the place. We had been here many many years ago, and its been updated, renovated, and taken luxury to a new level. My wife and son and I stayed here with our dog and we had a fantastic stay. The rooms are fantastic, the staff and service are 5-Star and the food was gourmet. Add the incredible view from the rooms and this is by far "the place to stay" in Phoenix/Scottsdale! We were traveling cross-country, and of all the place we stayed, we felt the safest here, as they are taking extra precautions to disinfect, sanitize and guard against the covid virus. We felt totally safe here!
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Date of stay: August 2020
Value
Location
Service
1 Helpful vote
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Response from Steven Leslie, Marketing at Sanctuary Camelback Mountain
Responded Aug 12, 2020
Thank you for choosing to stay with us here at Sanctuary. We are delighted you three (and your dog of course!) had such a great visit! It is wonderful to hear that the improvements and renovations we have made since your last visit, made the stay that much more enjoyable. We love that the room, food and views were such a big hit. It is wonderful to hear that our dedication to cleanliness and our safety procedures helped ensure you felt safe during your time with us. We sincerely appreciate you taking the time to write a review and hope you will come see us again!
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Compass206741 wrote a review Oct 23
Montclair, New Jersey2 contributions
In need of a lot of updates at the main hotel building. Tidiness and cleanliness lacking around pool area. Big prices for the experience. Staff was extremely good and attentive, only one meal sent out incorrectly but quickly corrected by F&B manager.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
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Sleep Quality
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Response from Steven Leslie, Marketing at Sanctuary Camelback Mountain
Responded 2 days ago
Thank you for choosing to stay with us here at Sanctuary. While we are happy to hear that the service was excellent, we are sorry that we did not achieve the five-star experience we always want to provide. We appreciate your feedback about where we can make improvements and hope you will give us another opportunity to show you the five-star experience we are capable of and that you deserve.
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Carmen O wrote a review Oct 12
Houston5 contributions
My husband and I had a great experience with this hotel. It was our first time staying here. Food was amazing. Drinks were great. The staff was very accommodating. Shuttle service took us to Camelback Mountain for a day hike and picked us up with water on hand. Superb stay!
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Steven Leslie, Marketing at Sanctuary Camelback Mountain
Responded 1 week ago
Thank you for staying with us here at Sanctuary. We are so happy that you and your husband had such a wonderful visit. It is great to hear that the cocktails and cuisine both impressed and that the staff took great care of you. We love that you got to do a little hiking during your stay as well. We sincerely appreciate you taking the time to write a review and hope you will come see us again soon!
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Jeff P wrote a review Oct 11
Scottsdale, Arizona8 contributions3 helpful votes
Exceptional resort, service, spa, and restaurant. We are fortunate to live in the area and have gone to the Sanctuary for our favorite stay-cation. The mountainside rooms all have spectacular views of Paradise Valley. Very close to excellent shopping at Fashion Square Scottsdale and the Biltmore Shops.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Steven Leslie, Marketing at Sanctuary Camelback Mountain
Responded 1 week ago
Thank you for choosing to stay with us here at Sanctuary. We are delighted you had such another wonderful staycation. It sounds like you make the most of your time with us, which we always love to hear. We sincerely appreciate you taking the time to write a review and hope you come see us again next time you need a local escape.
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PRICE RANGE
$352 - $918 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary camelback mountain hotel paradise valley, sanctuary camelback mountain paradise valley
LOCATION
United StatesArizonaCentral ArizonaParadise Valley
NUMBER OF ROOMS
109
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Frequently Asked Questions about Sanctuary Camelback Mountain
Which popular attractions are close to Sanctuary Camelback Mountain?
Nearby attractions include Franciscan Renewal Center (0.7 miles).
What are some of the property amenities at Sanctuary Camelback Mountain?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sanctuary Camelback Mountain?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sanctuary Camelback Mountain?
Yes, free parking is available to guests.
What are some restaurants close to Sanctuary Camelback Mountain?
Conveniently located restaurants include Elements at Sanctuary Camelback Mountain, Rita's Cantina & Bar, and Jade Bar.
Are there opportunities to exercise at Sanctuary Camelback Mountain?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sanctuary Camelback Mountain have an airport shuttle?
Yes, Sanctuary Camelback Mountain offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Camelback Mountain?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sanctuary Camelback Mountain?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sanctuary Camelback Mountain offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Camelback Mountain?
The staff speaks multiple languages, including English and Spanish.