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Entrance Road, Mulifanua, Upolu Samoa
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Traveler (768)
Pool & Beach (171)
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About

Location
4.1
Cleanliness
3.9
Service
3.9
Value
3.4
With a superb beach front location, Sheraton Samoa Beach Resort is the perfect location for your holidays with loved ones and friends.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Kids club
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Hotel links
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780Reviews37Q+A100Room tips
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Yvonne H wrote a review Jan 2023
Ho Chi Minh City, Vietnam10 contributions10 helpful votes
I loved my holiday here. Beautiful beach and beautiful people. All the staff were lovely but special shout out to Joyce for all her extra care. Yes, there could be a few little improvements but we've just come out of covid so completely understandable. Recommended!
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: No local shops, so take what you need
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sylvia S wrote a review Jan 2023
New Plymouth, New Zealand5 contributions1 helpful vote
Relaxing beatiful view , fabulous breakfast and happy helpful staff . Had a lovely massage in their outdoor spa . Hotel is under going renovations / improvements . We were stuck at the airport after plane cancelled and staff did a wonderful job helping us find a room and sent a taxi for us .
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Date of stay: January 2023
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Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul P wrote a review Jan 2023
Auckland, New Zealand34 contributions21 helpful votes
Once one of the most elegant hotels in Apia, this hotel has sadly fallen into disrepair and poor management. The photos on the booking website must of been taken a decade ago as the rooms are in desperate need of modernisation. The once magnificent gardens and lawns need some TLC. Half of the hotel has closed down and many of the amenities no longer exist. Here are some of the many issues we found: The television didn't work and had exposed wires, the old fridge hadn't been cleaned and had blood drips on the shelf and the room telephone was broken! The entrance road leading into the hotel is full of potholes and needs some lighting. The food offered is very limited and the prices are unbelievably expensive. As it stands, the hotel shouldn't be open and I'm surprised the Sheraton brand remains involved. The only positives are the excellent gym and the warm welcome from the slightly embarrassed reception team.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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amberjones42 wrote a review Jan 2023
surrey2 contributions
My husband I had the most amazing stay at the Sheraton Samoa for our anniversary in December. It was absolutely perfect from start to finish, the hotel and setting are beautiful and the staff went above and beyond for us - we honestly couldn't have asked for a better holiday. Everyone we talked to at the hotel was just so lovely, truly the most welcoming staff out of anywhere we have ever stayed, and we have travelled a lot. I'd like to say a massive thank you to Soloi, Talia, Fa'fetai, Iafeta, Missi and Leianna and all the other staff for being so amazing and even helping out my Samoan language learning! An extra massive thank you to incredible chef Aravindh for making us an exceptional and super special meal for our anniversary. We will never forget our stay here, and we can't wait to return soon. Thank you so much to everyone at the Sheraton for a magical stay. Fa'afetai tele lava!
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CeeJay wrote a review Jan 2023
Palmerston North, New Zealand70 contributions26 helpful votes
I think COVID has hit this resort hard. There are some small repairs and upgrades that need to happen, but I think staffing and supply issues have limited this. The souvenir shop, dive/snorkel shop, casino, and swim-up bar were not open the whole time we were there, and a fiafia cultural show was promised night after night but the dancers never showed up. They gave us some free drinks to compensate for the lack of snow. There isn’t a gym/sauna etc as it says in the description. There were often supply issues. They seemed to struggle with the house keeping; our room wasn’t ready when we arrived at 6pm and the room wasn’t cleaned/made up every day, one day they didn’t come until 6.30pm to do it. The food was ok, as a vegan I found it hard as this concept is entirely foreign in Samoa. But they tried hard to accommodate me. It would have been nice to see local food on the menu (eg. fruit at the breakfast buffet). The atmosphere was a bit dull, they could have played music for those lounging by the pool, and they could have made a fortune if they were circulating around the sunbathers to ask if they needed food or drinks brought over. The location is not close to town, it’s about 45 minutes to Apia (70 tala taxi ride). But if you were staying in town you wouldn’t get the resort feel. That said, the bathroom was nice, the beds were comfortable, and it was quiet and relaxing. The pool is great, and the private beach is stunning. The staff make this place - they are all so friendly and lovely and made us feel so welcome.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Reema wrote a review Oct 2022
46 contributions1 helpful vote
+1
The hotel location is ideal and have nice view of the Black Sea, it have great facilities. The staff are very friendly, welcoming and trying to accommodate all of our needs. The hotel have two private beaches and a safe kids playing area. I saw the event room and the business functions ballrooms which can accommodate big numbers of guests. For sure we will come back with the family.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: The hotel have great options for the family, honeymoon and business Seaview rooms are excellent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyage615956 wrote a review Oct 2021
Napier, New Zealand1 contribution1 helpful vote
we had our room broken into while we were asleep, but threw our passports into the bushes below next to a length of pipe. Phones and some cash. Police called. Said they would make a report.. Months later said no evidence. Cash stolen out of shorts while snorkelling. Hotel was kind to comp us free massages!
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Date of stay: November 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ian Nadala, Other at Sheraton Samoa Beach Resort
Responded Oct 29, 2021
Dear Guest, Thank you for choosing to stay at the Sheraton Samoa Beach Resort and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. Kindly find my contact details below should you have any additional information to share regarding your experience. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us. Sincerely, IAN NADALA Ian.Nadala@sheraton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tausulu Reupena wrote a review Aug 2020
6 contributions
We had enjoyed our stay at Sheraton resort. We love the place because its quiet and away for town and has all the amenities that a visitor would prefer for comfortable stay. The room we stayed is spacious and clean. The kids love the swimming pool not only its big but there are big plant beside it that makes some shades during the day while swimming and relaxing. We are planning to go here soon not only its affordable but has a very relaxing environment.
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Date of stay: June 2020
Location
Service
Sleep Quality
Room Tip: rooms on the south side are quite and very private..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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park-sleep wrote a review May 2020
Auckland Central, New Zealand42 contributions11 helpful votes
Hi I am well traveled and hardly ever complain but, Well, it is bit like a retirement village. The bathrooms smell / stink even if you air it out even if you try your best it smells. Ya just gotta hire an Avis car at the airport only choice no other airport to airport really . The hotel car hire guy wanted to rehire the car each time I parked in the car park I had hired it for a week. The cracked window screen really was unforgivable but it was the only wreck available.On the last day our flight was late [9.30 pm] well if you don't have a vehicle you are trapped till they take you to the airport 2 hours before the flight, If you are late checking out it is $230 Samoan. I really got sick of Talofa every time a staff member spoke. The staff are OK but they remind you that in summer time the Samoan owners takeover and holiday at the hotel as a bonus it is not necessary conversation. The beach is crap terrible and the Flight centre truly recommended the dump , the old golf course is over grown and a home for some of the largest rats I have seen ever ,the size of kittens. Not recommended at all. Yes the pool looks great in the photograph and I don't like the way the staff of the courtesy van look at you as if they want a tip I happily tip but not to grabbers we or I am no fool and don't like the substandard offering at all try some other place not this one because it is so close to the airport the planes fly over your bedroom.Oh and the Louis Stevenson Museum opens and closes when the staff want to if it is to hot they go home so I missed the reason I went to Samoa .
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: Don't the bathrooms will put you off they never look or smell clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Kathy M wrote a review Apr 2020
Titusville, Pennsylvania2 contributions1 helpful vote
This is a very lovely resort. We were there for 5 weeks. The pool is gorgeous. The rooms are nice with a beautiful view. The bed was comfortable. The air conditioning kept an even, comfortable temperature! The one girl at the front desk ( I wish I could remember her name) was always so cheerful and helpful. She even helped me write a note in the Samoan language! We did try all the restaurants but our favorite was the Solvent bar. Now for my favorite part of the resort...the breakfast room. Run by the most lovely people and the food was delicious! They truly care about the guests experience! I am going to name my favorite. Not to take away from any of the staff because they were all great. But my favorite (and my husband’s) was Saumama! What an asset she is to this resort. She truly cared about our experience at breakfast and our whole stay. She was so very friendly and interesting. I hope Saumama reads this review so she knows how much the guests appreciate what she does. Maybe she will even tell my Russian friend and baby hello for me! The negatives are short but...housekeeping wasn’t consistent. The spa and gym are too far away from everything. There are no laundry facilities. Our experience overall was quite lovely. I know most probably won’t stay as long as we did (5 weeks because of work) but I would definitely recommend staying at the Sheraton Beach Resort Samoa. The entire experience in this lovely country was pretty great!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$149 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aggie grey`s lagoon, beach hotel apia, aggie grey`s lagoon, beach resort and spa, aggie greys lagoon beach resort, aggie greys lagoon beach hotel
FORMERLY KNOWN AS
Sheraton Samoa Aggie Grey's Resort
LOCATION
SamoaUpoluMulifanua
NUMBER OF ROOMS
133
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SHERATON SAMOA BEACH RESORT - Updated 2023 Prices & Reviews (Upolu)

Frequently Asked Questions about Sheraton Samoa Beach Resort
What are some of the property amenities at Sheraton Samoa Beach Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Sheraton Samoa Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Samoa Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Samoa Beach Resort?
Conveniently located restaurants include Cocolini's by the Sea, The Ugly Mermaid Bar, and South Pacific Restaurant.
Are there opportunities to exercise at Sheraton Samoa Beach Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Samoa Beach Resort have an airport shuttle?
Yes, Sheraton Samoa Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Samoa Beach Resort have airport transportation?
Yes, Sheraton Samoa Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Samoa Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Samoa Beach Resort offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Sheraton Samoa Beach Resort have any great views?
Yes, guests often enjoy the harbor view available here.
Is Sheraton Samoa Beach Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.