Hotel Elisa
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Avg. $121 /night, 1/21 - 1/22
$128
per night
$122
per night
$115
per night
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About
#19 of 30 hotels in Apia
Location
4.3
Rooms
3.5
Value
3.5
Cleanliness
3.6
Service
3.3
Sleep Quality
3.4
See why so many travelers make Hotel Elisa their hotel of choice when visiting Apia. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travelers like you.
Wifi is offered to guests, and rooms at Hotel Elisa offer air conditioning, a refrigerator, and a kitchenette.
Guests of Hotel Elisa are also welcome to enjoy a pool and a lounge, located on site. For travelers arriving by car, free parking is available.
Travelers looking to enjoy some lobster can head to Kokobanana Bar & Grill or Roko's Restaurant. Otherwise, you may want to check out a steakhouse such as Kokobanana Bar & Grill or Nafanua Steakhouse.
Should time allow, Samoa Cultural Village and Immaculate Conception of Mary Cathedral are some popular attractions that are within walking distance.
We’re sure you’ll enjoy your stay at Hotel Elisa as you experience all of the things Apia has to offer.
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Property amenities
Free parking
Wifi
Paid wifi
Pool
Outdoor pool
Bar / lounge
Airport transportation
Non-smoking hotel
Restaurant
Room features
Air conditioning
Kitchenette
Refrigerator
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Budget
Location
Beach Road, Apia, Upolu Samoa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
21 Restaurants
within 0.75 miles
Reviews
Traveler rating
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Detailed Reviews
"Mandy's first class Service & the friendly Staff is the Point of difference to other Hotels"
Our Parents will not go anywhere else, Supporting Family...
There is always room for improvement,
My Recommendation is the "Room Amenities"
You need to Pay Serious Attention to this..
Kettle, cups, Iron & Iron Boards, bed spreads.
TVs, bathroom amenities.....
We have been regular customers for years and these remain the same😃
Recommendation for the Cleaners to change your mops regularly, & please clean thoroughly & not just surface clean.
Once these are implemented a definite 5 Star rating.
God Bless & Thank you for your Service.
Our Parents have already booked in for January 2023, Hoping it will all be upgraded by then 😃 😊 😀
Our Parents will not go anywhere else, Supporting Family...
There is always room for improvement,
My Recommendation is the "Room Amenities"
You need to Pay Serious Attention to this..
Kettle, cups, Iron & Iron Boards, bed spreads.
TVs, bathroom amenities.....
We have been regular customers for years and these remain the same😃
Recommendation for the Cleaners to change your mops regularly, & please clean thoroughly & not just surface clean.
Once these are implemented a definite 5 Star rating.
God Bless & Thank you for your Service.
Our Parents have already booked in for January 2023, Hoping it will all be upgraded by then 😃 😊 😀
Read more
Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our flight was cancelled and we were put up in Hotel Elisa by the airline. The staff could not have been more helpful. The kitchen was due to close but they said they would keep it open as long as needed. The air con was comfortably cooling the room when we arrived. There is no lift but staff are more than happy to assist. Mandy was on reception and was so beautiful to my mother and I, choosing an appropriate room, helping us organise the shuttle back to the airport and really looking after us. We felt really cared for by Mandy and all the staff. Thank you so much for your kindness. x
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Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've been to Apia a few times now but this was the first occasion I'd stayed at the Hotel Elisa, which I mainly picked because it had reasonably priced rooms available at short notice. It was one of those 'anywhere close to the middle of town will do' moments, but it turned out to be a solid choice.
Since I was there at the height of the tropical wet season high temperatures and high humidity were to be expected, so it's imperative for anyone not used to that combination to have air-conditioning. The first room I got didn't have it in working order and sleep was hard to come by, but the staff made a change first thing in the morning and I had no problems after that. Once the room was cooled down, it tended to stay cool enough to sleep without the aircon going all night.
The hotel is five minutes walk from the bus station and the centre of town, so it's handy enough to everything you will need. It's also far enough away that very little ambient noise disturbs the quiet of the place, and there's a nice park over the road if a gentle stroll is in order.
The staff were pleasant, friendly and helpful, and rather proud of their place (which is always good). The rooms were very large and had everything I needed for a business trip, while internet wasn't a problem. The restaurant served good food, and the bar had a choice of places to sit over a cool beer in the evening.
I enjoyed my time there, even if it was rather warmer than I'm used to (the weather forecast said things like 'Today's high 31 deg Celsius, feels like 40' - and they weren't kidding). I'd stay at the Elisa again with no qualms; it's not a top-end resort or anything like that, but certainly fine for what I needed. It was also useful to know about at the moment, since accommodation in downtown Apia is at a premium while Aggie Grey's undergoes a refit.
Since I was there at the height of the tropical wet season high temperatures and high humidity were to be expected, so it's imperative for anyone not used to that combination to have air-conditioning. The first room I got didn't have it in working order and sleep was hard to come by, but the staff made a change first thing in the morning and I had no problems after that. Once the room was cooled down, it tended to stay cool enough to sleep without the aircon going all night.
The hotel is five minutes walk from the bus station and the centre of town, so it's handy enough to everything you will need. It's also far enough away that very little ambient noise disturbs the quiet of the place, and there's a nice park over the road if a gentle stroll is in order.
The staff were pleasant, friendly and helpful, and rather proud of their place (which is always good). The rooms were very large and had everything I needed for a business trip, while internet wasn't a problem. The restaurant served good food, and the bar had a choice of places to sit over a cool beer in the evening.
I enjoyed my time there, even if it was rather warmer than I'm used to (the weather forecast said things like 'Today's high 31 deg Celsius, feels like 40' - and they weren't kidding). I'd stay at the Elisa again with no qualms; it's not a top-end resort or anything like that, but certainly fine for what I needed. It was also useful to know about at the moment, since accommodation in downtown Apia is at a premium while Aggie Grey's undergoes a refit.
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Date of stay: February 2015Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Make sure the air conditioning is going if you're there in the hot season. Otherwise the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So good we came back twice....4 days in total.
I'd highly recommend the Hotel Elisa as a great base for new arrivals getting accustomed to Samoa or for those wanting some clean comfort before departing the islands. 10min walk into central Apia for shopping and eating (I wouldnt recommend the hotels restaurant or room service - too expensive).
The Hotel Elisa is located about 200m away from The Kitano Tusitala....it was very modern, exceptionally clean and more like the hotels you come to expect in Australia etc....
The rooms were large, the beds soooo comfortable, a HOT shower (NICE!!!), TV kept the kids happy, air con, tea & coffee facilities and small bar fridge and phone avail in rooms. Small verandah overlooking Apia Harbour.
For the level of comfort and amenities we were surprised at just how cheap they actually were: A double room cost WS$204, a Triple WS$257 and a family room WS$310. For the same room types here in Aussie, I guess we'd be paying the same if not more....
Service was above average with doorman, 24hr desk clerk, cleaners...parking is directly opposite the hotel and the doorman keep and eye on your vehicle overnight, internet services available (although they were really slow accessing), a small boutique gift store offers the same items you can buy at the markets for half the price.
This isnt in anyway a 'cultural' place to visit (being more modern and westernised) so there aren't any photo opportunities or in-house entertainment etc but if you're lucky you may just catch the doorman on videotape singing at full voice in that uniquely samoan joyful way...lol!
The only issue I had was with a desk clerk trying to charge me full price for my 2 year daughter and 4 year old son, but that was easily sorted with a phone call to the manager.
I'd highly recommend the Hotel Elisa as a great base for new arrivals getting accustomed to Samoa or for those wanting some clean comfort before departing the islands. 10min walk into central Apia for shopping and eating (I wouldnt recommend the hotels restaurant or room service - too expensive).
The Hotel Elisa is located about 200m away from The Kitano Tusitala....it was very modern, exceptionally clean and more like the hotels you come to expect in Australia etc....
The rooms were large, the beds soooo comfortable, a HOT shower (NICE!!!), TV kept the kids happy, air con, tea & coffee facilities and small bar fridge and phone avail in rooms. Small verandah overlooking Apia Harbour.
For the level of comfort and amenities we were surprised at just how cheap they actually were: A double room cost WS$204, a Triple WS$257 and a family room WS$310. For the same room types here in Aussie, I guess we'd be paying the same if not more....
Service was above average with doorman, 24hr desk clerk, cleaners...parking is directly opposite the hotel and the doorman keep and eye on your vehicle overnight, internet services available (although they were really slow accessing), a small boutique gift store offers the same items you can buy at the markets for half the price.
This isnt in anyway a 'cultural' place to visit (being more modern and westernised) so there aren't any photo opportunities or in-house entertainment etc but if you're lucky you may just catch the doorman on videotape singing at full voice in that uniquely samoan joyful way...lol!
The only issue I had was with a desk clerk trying to charge me full price for my 2 year daughter and 4 year old son, but that was easily sorted with a phone call to the manager.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stay at the Elisa every month for a week on business and cannot speak highly enough of the staff, service and the quality of the rooms.
The staff and management make you feel welcome and are always looking to make your stay more enjoyable. The meals are always of a high standard and also very tasty with a choice of both european and traditional meals.
The rooms are large by hotel standards and always clean and tidy.
The staff and management make you feel welcome and are always looking to make your stay more enjoyable. The meals are always of a high standard and also very tasty with a choice of both european and traditional meals.
The rooms are large by hotel standards and always clean and tidy.
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Date of stay: December 2005Trip type: Traveled on business
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Elisa is a recent addition to Apia's hotel scene. Situated within walking distance to the town center, it offers huge, spotless rooms with efficient air conditioning. The rooms are very well equipped, the only drawback being that there are only two local television channels, that seem to show the same programmes day after day...
All staff members are friendly, the receptionists are extremely helpful in assisting customers to arrange day trips with taxis or tour operators. By the way, hiring a cab for a half or a full day can be cheaper than "buying" a local driving licence and renting a car.
Unfortunately, you will not find a typical "south pacific atmosphere" in the restaurant, but their food is surprisingly good, and servings are very generous.
The Elisa Hotel is on the waterfront, but not on a beach, and it has no swimming-pool of its own (yet?), so you can either go to Hotel Kitano next door and use their pool for a fee, or you take a taxi to the other end of town where the Palolo Deep Marine Reserve offers excellent snorkelling.
Right now, the place is excellent value for money! It will deserve perfect marks as soon as they add a pool and a satellite dish (even if you don't come to Samoa to sit in front of the telly)
All staff members are friendly, the receptionists are extremely helpful in assisting customers to arrange day trips with taxis or tour operators. By the way, hiring a cab for a half or a full day can be cheaper than "buying" a local driving licence and renting a car.
Unfortunately, you will not find a typical "south pacific atmosphere" in the restaurant, but their food is surprisingly good, and servings are very generous.
The Elisa Hotel is on the waterfront, but not on a beach, and it has no swimming-pool of its own (yet?), so you can either go to Hotel Kitano next door and use their pool for a fee, or you take a taxi to the other end of town where the Palolo Deep Marine Reserve offers excellent snorkelling.
Right now, the place is excellent value for money! It will deserve perfect marks as soon as they add a pool and a satellite dish (even if you don't come to Samoa to sit in front of the telly)
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Date of stay: April 2006
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am traveling very regularly to Samoa, and have so far stayed at Aggie's, Insel, and Elisa, three top-rated places in Apia. Elisa is the best to me. It doesn't have the amenities of Aggie's such as a concierge, shuttle, tour desk, business centre or pool, but if you like a modern room with ample space, really good food at very good prices and competent staff (points on which Aggie's is lagging behind), Elisa's THE choice in Apia. And at a very good price.
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Date of stay: September 2006Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Check in / front desk
Service
Business service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This review seems to be full of coincidental bad luck, so maybe for me it was just written in the stars that my visit would not go smoothly - I think other guests who were there the same time had a fine experience. However, here is my story:
I reserved a standard room and on arrival was given a room on the fourth floor without a balcony, even though online it says all standard rooms have balconies. When I said I either wanted a room with a balcony or a reduced rate, they moved me two buildings down the street to a conference-style room with no windows, no wifi reception, and no minibar. It did have a balcony, out of which I faced directly onto a noisy construction site with workers who I couldn't help but look out on, and they couldn't help but look in on me. The separate building was not connected to the pool, front desk, or restaurant and for the first couple of hours I periodically chuckled and thought to myself "Okay, this is what you get for being picky."
At dinner the first night I ordered a chicken sandwich ($22), and was brought a bacon burger with egg ($28). When I spoke up that this was not how I had ordered, the waitress came to point out that I had agreed when she asked about the item number on the menu. I had specifically ordered "a toasted chicken sandwich " while pointing at where the item was listed on the menu and after she had taken my menu she said "AD4?" and I had nodded. Of course I didn't know what the letter code for the sandwich I wanted was, but I felt bad about the miscommunication, and I did not want to cause the kitchen a problem so I agreed to eat it. None of that was the end of the world, but in what I see as a customer service fail, I was still charged for the more expensive item.
Things got worse the second day when the power in my unit went out around 4pm and it took over 2 hours for the staff to change the fuse, during which time my windowless room was dark as a pit and impossible to do anything in (not to mention increasingly stuffy as the a/c and fan were not functioning). I chose to pass the time by taking a swim at the main building, and in return I was given a free dinner, which I definitely appreciated. However, that same day the hot water also stopped functioning in my building and so for two days of my three day stay, I did not have hot water. 5 tala were deducted from my bill at the end to help make up for this.
The nail in the coffin was that I ordered a car to the airport the night before my departure, confirming with the receptionist that it would come at 8:30am. The next morning I woke up early, took a cold shower, ate breakfast, paid my final bill and double-checked my car would be there at 8:30, then had my bag brought down by a porter a few minutes before 8:30. Then it was 8:40 and the receptionist called the driver for the first time that morning, he was no where nearby, but she told me he'd be there in five minutes. He arrived 20 minutes later, at 9:00. In the meantime twenty empty taxis drove by, and I grew more and more frustrated that the staff was insisting I wait for this specific driver, who ended up being a full half hour late.
What it seemed had happened was the driver forgot to come at 8:30, the front desk never verified he'd be there when I double-checked earlier that morning, and instead of just calling me a different taxi when it was apparent he'd be very late, they strung me along because he was a friend or family member and wanted the good airport rate. Totally unacceptable conduct, particularly when catching an international flight was on the line.
The staff was very pleasant, but there were an awful lot of mishaps given the amount of time I stayed here and my reasonable expectations (the amenities promised at booking, electricity, hot water, and an on-time airport transfer). While I was able to take everything else in stride, the 30-minute delay on the taxi was too much, and when I left I was incredibly stressed out. The experience certainly put a dark cloud over my last memories of Samoa.
I reserved a standard room and on arrival was given a room on the fourth floor without a balcony, even though online it says all standard rooms have balconies. When I said I either wanted a room with a balcony or a reduced rate, they moved me two buildings down the street to a conference-style room with no windows, no wifi reception, and no minibar. It did have a balcony, out of which I faced directly onto a noisy construction site with workers who I couldn't help but look out on, and they couldn't help but look in on me. The separate building was not connected to the pool, front desk, or restaurant and for the first couple of hours I periodically chuckled and thought to myself "Okay, this is what you get for being picky."
At dinner the first night I ordered a chicken sandwich ($22), and was brought a bacon burger with egg ($28). When I spoke up that this was not how I had ordered, the waitress came to point out that I had agreed when she asked about the item number on the menu. I had specifically ordered "a toasted chicken sandwich " while pointing at where the item was listed on the menu and after she had taken my menu she said "AD4?" and I had nodded. Of course I didn't know what the letter code for the sandwich I wanted was, but I felt bad about the miscommunication, and I did not want to cause the kitchen a problem so I agreed to eat it. None of that was the end of the world, but in what I see as a customer service fail, I was still charged for the more expensive item.
Things got worse the second day when the power in my unit went out around 4pm and it took over 2 hours for the staff to change the fuse, during which time my windowless room was dark as a pit and impossible to do anything in (not to mention increasingly stuffy as the a/c and fan were not functioning). I chose to pass the time by taking a swim at the main building, and in return I was given a free dinner, which I definitely appreciated. However, that same day the hot water also stopped functioning in my building and so for two days of my three day stay, I did not have hot water. 5 tala were deducted from my bill at the end to help make up for this.
The nail in the coffin was that I ordered a car to the airport the night before my departure, confirming with the receptionist that it would come at 8:30am. The next morning I woke up early, took a cold shower, ate breakfast, paid my final bill and double-checked my car would be there at 8:30, then had my bag brought down by a porter a few minutes before 8:30. Then it was 8:40 and the receptionist called the driver for the first time that morning, he was no where nearby, but she told me he'd be there in five minutes. He arrived 20 minutes later, at 9:00. In the meantime twenty empty taxis drove by, and I grew more and more frustrated that the staff was insisting I wait for this specific driver, who ended up being a full half hour late.
What it seemed had happened was the driver forgot to come at 8:30, the front desk never verified he'd be there when I double-checked earlier that morning, and instead of just calling me a different taxi when it was apparent he'd be very late, they strung me along because he was a friend or family member and wanted the good airport rate. Totally unacceptable conduct, particularly when catching an international flight was on the line.
The staff was very pleasant, but there were an awful lot of mishaps given the amount of time I stayed here and my reasonable expectations (the amenities promised at booking, electricity, hot water, and an on-time airport transfer). While I was able to take everything else in stride, the 30-minute delay on the taxi was too much, and when I left I was incredibly stressed out. The experience certainly put a dark cloud over my last memories of Samoa.
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Date of stay: July 2016Trip type: Traveled solo
Location
Cleanliness
Service
Room Tip: Make sure you are in the main building, not the separate conference building.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To save money, cause we were staying in Savaií & just wanted a room for a couple of nights, we opted for the 70 tala a night. We booked 3 nights. When we arrived, I was so impressed, cos the front of the hotel is awesome. After we paid, I asked where the lift was? umm, no lift? that was the 1st wrong thing, a 10? storey hotel with no lift. My hubby needs a wheelchair when we are at the airport, how do you think he managed up 2 flight of stairs, passage, down a few stairs, another passage and then 20 steps to our room. You go from a 5 star hotel to a -5 room. Yes, as another review mentioned, the noise from the staff outside our window from early morning to night was damn noisy. Shared bathroom was riddled with all sized cockroaches. No soap for towel for hygiene after using the toilet. No mat outside the shower to prevent slipping. The shared kitchen had a kettle, fridge, no cutlery. Our 1st night, there was a party was held near the kitchen, noise, alcohol & smoke smell till early hours of the morning. Someone stole our drink from the fridge & opened up my husbands insulin injections. We made a complaint, but obviously it went nowhere. After asking 5 times for a refund for the third night, we finally got it. I guess they realized we wouldnt leave without it. Disgusting, dirty & hazardous.. DO NOT GO TO THIS HOTEL. I will find a way to further my complaint to the hotel union or something.
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Date of stay: November 2014Trip type: Traveled as a couple
Value
Cleanliness
Service
Room Tip: Dont use this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stayed here for our "FIRST" night EVER in samoa and they HOTEL STAFF went threw our room, ,they stole the spare key from the office and TOOK ALL OUR HOLIDAY MONEY!!1 ABOUT $1000 AUS DOLLARS!!! and then tried to fully tried to pass the blame saying it was because we were intoxicated!!! but we knew full well where we had put our money, an they were making out we were careless !! i recomend NEVER EVER going there!!!!
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Date of stay: August 2014Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Noise is not a problem and no rooms have a great view so choose on the basis of size and type you like."Read full review
PRICE RANGE
$112 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
elisa hotel apia
LOCATION
SamoaUpoluApia
NUMBER OF ROOMS
22
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Elisa
Which popular attractions are close to Hotel Elisa?
Nearby attractions include Samoa Cultural Village (0.6 miles), Immaculate Conception Cathedral (0.6 miles), and Janet's (0.5 miles).
What are some of the property amenities at Hotel Elisa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Elisa?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Hotel Elisa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Hotel Elisa?
Conveniently located restaurants include Nourish Cafe, Milani Caffe, and Amanaki Resturant.
Are there opportunities to exercise at Hotel Elisa?
Yes, guests have access to a pool during their stay.
Does Hotel Elisa have airport transportation?
Yes, Hotel Elisa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Hotel Elisa?
Many travelers enjoy visiting Samoa Holidays And Events (2.3 miles).