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Insel Fehmarn Hotel

Cross Island Road, Apia, Upolu Samoa
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Free Parking
Paid Wifi
Paid Internet
Breakfast included
Meeting Rooms
Laundry Service
Conference Facilities
Outdoor pool
Shuttle Bus Service
Room Service
Bar/Lounge
Airport Transportation
Dry Cleaning
Tennis Court
Business Center with Internet Access
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Non-Smoking Hotel
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Room features
Kitchenette
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS
Location
Full view
Getting there
Faleolo Airport18 mi
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Nearby restaurants
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Nearby attractions
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Reviews & more
293Reviews
90Photos
2Q+A
88Room tips
Traveler rating
  • 105
  • 110
  • 44
  • 17
  • 17
Time of year
Traveler type
Language
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  • English
Show reviews that mention
I just love this place and returned for my second visit after two years. The staff are wonderful and that is mainly why I booked again. They remembered me from my previous visit. You wouldn't get that in a large hotel. I really feel at home there. We ate all our meals at the Inse
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Response from GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel
Responded 1 week ago
Thank you for your patronage and feedback. We appreciate your input and the time taken to share your experience to help us gage our hospitality and service for our valued guests. We look forward to your return and the opportunity to serve you and yours again. We wish you and your family the warmest of greetings for the holiday season from beautiful Samoa and Insel Fehmarn!
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We stayed here for a week & it was terrible. The rooms are poorly rennovated, you feel like you’re in a prison cell w/ brick walls. You pay $15 for only 3 hours of WiFi. We told them the toilet was broken and they never came to fix it. The beds are on wheels with no headboard. Th
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Response from GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel
Responded 2 weeks ago
We endeavour to provide the best service to our valued guests and we apologize your stay did not meet with your expectations and will take on your feedback to improve. FYI, we do provide free internet to our guests that purchase our standard stay package. To help put some perspective on our pricing, the 2 x cans of soda that cost you $9 Tala, equates to $1.75 USD per can inclusive of local tax. The $15 Tala for 3 hours of WIFI, equate to $1.95 USD per hour inclusive of local tax. We are located in the vast Pacific ocean and some of our services are dictated by our remote positioning on the globe and world pricing. We believe, however, that overall we provide sharp and best value on island for our guest services. We sincerely hope the rest of your holiday in beautiful Samoa was exceptional as this is our heart for all our visitors. Wishing you and yours the peace of the holidays and merry Christmas!
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This hotel offers an excellent accommodation. Able to cook your meal. Most especially, the hotel personnel are well trained, courteous and excellent service. Thanks to Ms. Patricia Tapuola from the front desk for her assistance and excellent service.
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Response from GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel
Responded 3 weeks ago
Thank you for your feedback! We are pleased your stay was comfortable and that our service was to your liking. We pray the Lord's protection on all your future travel and hope to serve you again!
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We loved staying at the Insel Fehmarn hotel. Staff were wonderful, rooms very clean and it was great value for money. Staff were so welcoming and went out of their way to assist us. The included breakfast was fine and we enjoyed the pool.
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Response from GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel
Responded 4 weeks ago
Thank you for your feedback and valued patronage! Our staff and management appreciate your comments which help us improve on our services for our guests' comfort. We hope to see you,family & friends when next you think about visiting Samoa! Warmest regards from our Insel Fehmarn family in Beautiful Samoa!
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The staff is absolutely lovely and super helpful, the rooms are spotless, AC is available, and the food is nice and fresh, with actual eggs in the morning. They have live music sometimes, which is also nice, and a nice pool. Highly recommended!
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Response from GuestRelationsInsel, Public Relations Manager at Insel Fehmarn Hotel
Responded Nov 4, 2018
Thank you for your feedback and patronage! We absolutely loved catering to your needs. Until we meet again, warm regards from Insel Fehmarn and Beautiful Samoa!
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Album Categories
All photosTravelerRoom & SuiteDining Pool & Beach
Workmen working until 9pm next door
Dirty glasses in sink
Second floor room
View from 2nd floor balcony
View from our room
Previous
are there any near by car rentals?
Yes! Please contact our reservations@inselfehmarn.ws
0 votes
Show all answers
what time does pool closes
I'm not sure I only ever used the pool in the afternoon but I'll try to find out for you.
0 votes
"We had two different rooms as we went to Savaii and then came back. Both rooms were roomy with cooking facilities if needed."
"Room 206 - second level was perfect not too high but no the bottom"
"If you want friendly service....go to Insel:)"
"Not near the beach. Here on business & don't need internet, this is a good place to stay. Near the hospital & a great massage studio."
"2nd or 3rd-floor rooms are the best for views."
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PRICE RANGE
$69 - $101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel insel fehmarninsel fehmarn apia
LOCATION
SamoaUpoluApia
NUMBER OF ROOMS
54
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