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Sheraton Samoa Aggie Grey's Hotel & Bungalows

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10 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Auckland Region, New Zealand
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel opened for business before it was really ready and although I expected teething problems, some of the issues were very basic and certainly not up to the expected Sheraton standard. My husband and I booked like many others to see what Sheraton had done with Aggie Greys old colonial place, the heart of it is certainly is not... More 

Helpful?
Thank 1811027Scott
Wellington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have only been back in Samoa for a couple of days and it is a very real pleasure in staying at the revamped Aggie Greys Hotel in Apia. The standard of service is high and I have been made to feel welcome at all times. It is especially nice when staff at the restaurants take their time to work... More 

Helpful?
Thank Chris H
Kuching, Malaysia
Level Contributor
143 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

As a Starwood Preferred Guest Gold member I have stayed at many Starwood properties in the Pacific and worldwide. Sheraton Samoa Aggies Grey's Hotel and Bungalows could become a benchmark for quality in the Pacific. The Hotel is located downtown Apia opposite the Harbour. It should not be confused with the Sheraton Aggie Grey's Resort which is near the International... More 

Helpful?
Thank qldflyer
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write such a nice and detailed review of our hotel. We are in the process of having an ATM installed at the front of the hotel, very sorry it was not in place during your stay with us. Thank you and we hope to see you back in Samoa again. Kind regards Mark... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for two nights with baby - staff was very confused and several times forgot orders - tiny rooms, that are very smelly (damp and after cleaning very chemical smell) - Bed and bedsheets smell moldy - hairs around the swimming pool, cats walking openly through the restaurant (sunbeds were also full of cat/animal hair in the mornings) + Good... More 

Helpful?
Thank Paul N
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write about your experience with us. I am very sorry to read about the service issues you experienced with us and I assure you I will be addressing these with the team. Yes the cats have been a problem and we are having them removed to new homes as they arrive on the... More 

Potomac, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We are a family of 5 from the USA with 3 teenagers who were one of the first guests to stay in this beautiful, completely new Sheraton hotel located in Apia. Let me start with the good: The staff is incredible and takes customer service to another level. The Samoan culture lends perfectly to customer service as we learned they... More 

Helpful?
Thank Joe M
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write. The team will be very happy to read your comments on the hotel and genuine Samoan hospitality. Yes, we do have teething issues and are working our way through as you suggest in your review. I hope you enjoyed your time in Savaii, we look forward to your next visit. Kind regards,... More 

Whangarei, New Zealand
Level Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We loved our stay here. Very relaxing. Just what you want in a resort. That being said, for what you pay for the room you might expect internet included but it cost about $50NZ for three days usage. The food is not great and expensive for what it is. It's western style buffet but not very well done. The bread... More 

Helpful?
Thank Bexen
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write about your experience with us. Following your comments we have now implemented a separate price for the dessert buffet each evening. I am sorry to hear you didn't enjoy the buffet I will share your feedback with the chefs to make future improvement. Thank you again for sharing your feedback, with only... More 

Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We did not stay at the Sheraton but decided to try out the Feast restaurant for our sons birthday on our last night in Samoa. What an experience! The food was great and the staff amazing. We went on Mexican night and there was plenty to choose from. Soup, nachos, enchiladas, fresh made fish tacos (little bit too much onion)... More 

Helpful?
Thank lukalei
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you very much for taking the time to write about your dinner in Feast, we are very happy you enjoyed your meal on a special occasion. We look forward to you returning and staying with us next time. Kind regards, Mark Francis General Manager More 

Gold Coast, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Beautiful Hotel, glad its back and opened to Samoa and the world! The summary of our stay was awesome with a little bit of a hiccup in the beginning. We stayed in the bungalows towards the back, the beds were great and comfortable and the layout of the rooms were awesome, very spacious. Had requested for an early check in.... More 

Helpful?
Thank Mathew S
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write about your experience in the hotel, following opening it is so important to get feedback such as yours to help us improve the service. I just spoke to the Front Office and Housekeeping teams about your challenges and I assure you we are taking action to improve. We are very proud of... More 

Tasmania, Australia
Level Contributor
64 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Aggie Grey's Hotel in Apia finally reopened on 1 August 2016 after having been damaged by a cyclone and closed for the past 4 years. Reviews posted here during that time probably got confused with Aggie Grey's Resort which is also in Samoa but located by the beach near the international airport. We were fortunate to have a booking for... More 

Helpful?
4 Thank Marcus_and_Wendy
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write about your experience with us. I will be please to share your comments with the team. Also thank you for being kind about our "teething" problems we are all working hard to stabilize the hotel operation, with the team focused of getting better every day. I sincerely thank you for such a... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had to change our dates due to a delayed opening the Hotel, however I can confirm the new Hotel opened on Monday as I called to check. Looking forward to arriving tomorrow and updating on how it all is when we arrive, Am not expecting perfection, but looking forward to a relaxed time by the pool

Helpful?
3 Thank bright23
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

I am very sorry we did not open as planned and you had to move your travel dates, I look forward to reading your review of your stay, I am sure you will be happy relaxing around our pool. Kind regards; Mark Francis General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Located in the centre of Apia, the new Sheraton Samoa Aggie Grey's Hotel & Bungalows is directly across from the harbour front and moment from commercial areas and local attractions in the capital; of Samoa. ... more   less 

Additional Information about Sheraton Samoa Aggie Grey's Hotel & Bungalows

Address: Main Beach Road | Vaisigano, Apia, Upolu, Samoa (Formerly Aggie Grey's Hotel)
Location: Samoa > Upolu > Apia
Price Range: $188 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Samoa Aggie Grey's Hotel & Bungalows 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Aggie Greys Apia
Aggie Greys Hotel
Hotel Aggie Greys
Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
Hotel Style:
#6 Luxury Hotel in Apia
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