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Sheraton Samoa Aggie Grey's Hotel & Bungalows

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22 Reviews from our TripAdvisor Community

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Showing 22: English reviews
London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Traveled to Samoa from the UK via Sydney Australia (taking four days to get over jet lag) and after picking up our hire car, arrived at the most beautiful hotel I have ever seen. Keeping a colonial feel, Aggie Greys in Apia is a jewel. Having been open just a month, I was relieved to see the limited website doesn't... More 

Helpful?
Thank data90013
Auckland, New Zealand
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Customer service was fantastic by all the staff that we came across in our 3 night stay here especially the front of house staff. The pool was awesome and room was at an excellent standard. The bed was very comfy and we were very well accommodated with our 2 year old daughter. Our favorite staff member was Siaosi (George) who... More 

Helpful?
Thank SandipantsNZ
Brisbane, Australia
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I want to start by saying that I never stayed at the old Aggies and this is our first trip to Samoa - so this review is based on the new Sheraton in Main Beach Road and we wanted to experience the wonderful Island of Samoa. Location wise it is near everything and we walked to most places around town... More 

Helpful?
Thank Johnsgolfing
Brisbane, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed in Aggie Greys Hotel and Bungalows, before the devastating cyclone hit the for shores in Apia and before taken over by Sheraton Hotels. Our stay in one of the traditional bungalows out the back of the hotel were fantastic. Here we met up with Aggie Greys's Grand daughter and she was ever so much the perfect host. They... More 

Helpful?
1 Thank Jen G
Wellington, New Zealand
Level Contributor
121 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights here with a tour group, before moving on to a south coast resort. I have arthritic knees, and found the steps painful between the reception area and where our accommodation was. there was no avoiding these stairs. How people in wheelchairs manage I have no idea. (There is, I found, a small number of rooms on... More 

Helpful?
1 Thank Dianne C
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Upon arrival into beautiful Samoa, we set out to check in at the very well known aggie greys hotel in Apia. We understand that this place was recently renovated and looked very lovely on arrival. We were greeted by a very friendly staff member called Siaosi who was very hospitable to us during our 3 night stay here. We were... More 

Helpful?
2 Thank Siedah S
David S, Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Talofa Siedah S, Thank you so much for your recent post on TripAdvisor, happy to note that your recent stay with us as enjoyable one. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. We certainly do benchmark our prices with other leading hotels and resorts within Samoa, not only in price... More 

Auckland, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Rooms were tidy and frontline staff very friendly. Only suggestion would be to improve cafe experience eg coffee is terrible, if your going to make a Sheraton hotel 24 hour cafe and have major renovations than train your staff on how to make proper coffee and actual cafe food. Food cabinet is terrible, display very poor for a Sheraton of... More 

Helpful?
1 Thank Trei81
David S, Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Talofa Trei81, Thank you so much for your recent post on TripAdvisor, happy to note that your recent stay with us as enjoyable one. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. I appreciate your feedback regarding our Lobby Cafe, and i am sorry that we did not make your expectations... More 

Auckland Region, New Zealand
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Had lunch last week thought we'de try out the refurbished Aggie/Sheraton in town. All I can say is that White, white, white marble... looking good feel ing that this is going to be top service...problems the front door electrics not working so have to struggle pushing a heavy door open...anyway lunch for 9 of us...drink orders were taken and arrived... More 

Helpful?
1 Thank hilde99_13
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for talking the time to write and review our restaurant. The restaurant manager told me he spoke to you following your meal, and that you were unhappy with our food and service. I sincerely apologize and agree with you that this is not an acceptable level of service. I have met with the team to make significant change... More 

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Suva, Fiji
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It started well, I was upgraded to a bure upon arrival. Everything is new in the hotel, as if no one has stayed in the room before. The bed is super comfortable. The staff are professional and nice, the guy who helped with my luggage took a couple of minutes to explain the room and hotel facilities. He informed me... More 

Helpful?
Thank NimaDa
Mark F, General Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to read about your water issues and sincerely apologize. We are working through the issues and unfortunately some only come to light after a guest uses a room. We have tested and fixed the majority of the new plumbing problems. Once again I am... More 

La Quinta, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have been coming to this hotel for 52 years. So when booking the hotel now that Sheraton started managing and remodeled it, I was interested in seeing the changes. Of course, I still miss the old charm of the hotel. But the new changes were a good surprise. We only had one day there. The new rooms are beautiful.... More 

Helpful?
Thank Carrie E
David S, Manager at Sheraton Samoa Aggie Grey's Hotel & Bungalows, responded to this review

Talofa Carrie E, Thank you so much for your recent post on TripAdvisor, happy to note that your recent stay with us as enjoyable one. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. We are certainly very proud of our wonderful hotel, and it was a pleasure to welcome you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

41 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Located in the centre of Apia, the new Sheraton Samoa Aggie Grey's Hotel & Bungalows is directly across from the harbour front and moment from commercial areas and local attractions in the capital; of Samoa. ... more   less 

Additional Information about Sheraton Samoa Aggie Grey's Hotel & Bungalows

Address: Main Beach Road | Vaisigano, Apia, Upolu, Samoa (Formerly Aggie Grey's Hotel)
Location: Samoa > Upolu > Apia
Price Range: $181 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Samoa Aggie Grey's Hotel & Bungalows 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Aggie Greys Apia
Aggie Greys Hotel
Hotel Aggie Greys
Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
Hotel Style:
#5 Luxury Hotel in Apia
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