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Tanoa Tusitala Hotel

#3 of 30 Hotels in Apia
Certificate of Excellence
Beach Rd | Sogi, Apia, Upolu 1, Samoa
Hotel amenities
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531 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Wellington, New Zealand
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had been told that they do a good Culture night here so we booked in to watch it. We were told at the time of the booking that dependant on the number it well be either a buffet or order form the menu and that it started at 6.30pm it actually starts at 7.30pm good way to get you... More 

Helpful?
Thank Sharlene_and_Paul
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at Tanoa for the past week and it has been an amazing experience! The staff all say how much they love working here and how fantastic the hotel manager Jason is and it shows in the customer service and vibe around the place. Nothing was too much trouble and everyone went above and beyond making travelling with a... More 

Helpful?
Thank Cassie G
Melbourne
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 1 week ago

Our expectations were for a very short stay after a long flight. Being near the Apia waterfront, this property was within easy walking distance of the town centre which allowed us the opportunity to see the capital before moving to our other holiday resorts. The public areas of the property were well-presented and it had a good size swimming pool.... More 

Helpful?
Thank JandRMelbourne
Auckland Region, New Zealand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had 3 nights and had a couple of hiccups - air con dripping in room and safe unable to be used. After a call and follow up in person the air con unit was sorted, the safe wasn't. We enjoyed the ambience of the hotel and the staff were friendly and helpful. Breakfast was included and was excellent. A... More 

Helpful?
Thank Hils51
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Hils I really appreciate your review particularly considering the one preceding yours. I'm glad we were able to accommodate you despite your unfortunate treatment by another operator. In addition we appreciate your insights as to the quality of food and service and the overall running of the hotel. By all means come and stay with us again. Regards Jason... More 

Singapore, Singapore
Level Contributor
165 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was moved here by the new Sheraton in town, since they unfortunately had to delay their opening. What a horrible experience! Who sells you internet by MB anymore? If you are considered a business hotel, you need to sell unlimited packages, or provide Internet for free. I spent US$20 for Internet and it lasted me 10 minutes! The room... More 

Helpful?
1 Thank ranger22miami
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Ranger The dreaded one star review on Trip advisor. The bane of every General Managers existence. We clearly did not meet your expectations and for that I sincerely apologise. If you could provide me with your room number I would like to assess the "terrible disrepair" to avoid any of the problems you describe affecting future guests. I must... More 

Suva, Fiji
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Taitai from the reception at Tanoa Tustitala hotel, you rock. Tai made our trip easy with her recommendations about what to do, eat, see. I felt right at home with the friendly atmosphere and to our friend Matelonannu, and not forgetting the ever cheerfu. Lauli from the bar restaurant I look forward to revisiting your beautiful country and will not... More 

Helpful?
Thank susanraddock
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Susan Yet another guest referring to the friendliness of the staff. I am so proud of the team that works tirelessly to ensure our guests are made to feel welcome at the hotel and by extension in Samoa. We look forward to your return. Regards Jason and the Tanoa Tusitala team More 

Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a very enjoyable 6 days at the Tanoa Tusitala for a family wedding. The wedding reception held at the resort was well organised. We had no complaints with either the room, facilities, meals etc as all were first rate with fantastic friendly staff. The pool area was well utilised, helped by the great weather. Such an enjoyable time was... More 

Helpful?
Thank Menesha332
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Menesha It is wonderful to know that your wedding experience and overall stay met your expectations on all fronts. Please contact us directly when making your plans to return for your anniversary. Regards Jason and the Tanoa Tusitala hotel More 

Savusavu, Fiji
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was in Apia last month for 4 days and stayed at the Tanoa Tusitala. Loved every minute of Samoa, such a beautiful place with beautiful people! And the friendly, helpful staff at Tusitala made the trip even more enjoyable. Especially Taitai & Matelonanuu at Reception and Lauli at the Bar (Taitai, you made me feel like I've known you... More 

Helpful?
1 Thank Dianne P
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Dianne It is always encouraging to receive reviews that emphasise the friendliness of our staff. This appears to be a recurring theme with the majority of our reviews. We look forward to welcoming you home in the future. Regards Jason and the Tanoa Tusitala team More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here recently for our final two nights in Samoa as a treat to ourselves in style and I'm pleased we did. There was an initial hiccup with our room because we didn't get the room we'd booked. They were fully booked and it took several people and a couple of hours to clarify but a solution was sorted.... More 

Helpful?
Thank Moana K
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Moana We appreciate you choosing to stay at Tanoa Tusitala for the Apia leg of your journey and whilst you point out some areas where we failed to deliver I am encouraged that you noted our ability to recover when issues were brought to our attention. Look forward to welcoming you again. Regards Jason and the Tanoa Tusitala team. More 

Newcastle, Australia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

My family and I were in Samoa for a 60th birthday and booked 7 rooms for 5-7 days. DAY 1 - On arrival, the bathroom door in our room did not close - Called reception and maintenance came shortly after to remove the door and replace the rails and screws which took 1 hour... all while we waited patiently to... More 

Helpful?
Thank barbaratV6411HQ
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Barbara I Was certainly anticipating your feedback on Trip Advisor and we will continue to review your points. I also acknowledge that issues will compound when we fall short in one area and then they become a discussion point for 14 people over 5 days. Some of the areas you do bring up are easily rectified and are being... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more   less 

Additional Information about Tanoa Tusitala Hotel

Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Price Range: $140 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia
Hotel Style:
#2 Luxury Hotel in Apia
#5 Family Hotel in Apia
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