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Imago Hotel & Spa

06/04/2017 06/05/2017
1 room 2 adults 0 children
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Imago Hotel & Spa
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477 Reviews from our TripAdvisor Community

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Showing 65: English reviews
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Miami, Florida
Reviewed March 29, 2017

We had a great experience at Imago. I stayed there for three nights with a group of 18 people. Rooms are nicely decorated, with nice views of Lago Argentino and they do a great job keeping all the facilities impeccable. The staff is friendly and helpful. The breakfast buffet and the restaurant are fabulous. The hotel has a nice swimming...

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Helpful?
Thank chrismig23
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear chrismig23: We were grateful and glad to read your opinion and to know that your stay in our hotel was pleasant and could enjoy your vacation together with your group. It was a pleasure to welcome you and thank you very much for highlighting the hard work of our team that is always ready to help you. We look...

Boston
Reviewed March 27, 2017 via mobile

I am only rating our experience at the restaurant, not the resort itself. Right now we like the resort. We are in Calafate in the low season and there were only two table taken in the restaurant. We were seated next to the other party of 6. It looked like parents, grandparents and two children, one on the young side....

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Helpful?
Thank MaryLee H
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Mary Lee H: We are very sorry that your experience in the restaurant has not been positive, as well as the rating that describes us as a hotel. I would like to explain that for us all guests are important and it is a family hotel where children are welcome. The discomfort could have been solved with a request...

Colorado Springs, Colorado
Reviewed March 6, 2017

We had a wonderful experience at Imago. We were there the end of February 2017. The room was very clean and we had a beautiful view of the lake. The room was plenty warm. If it's too warm for your taste, it's easy to set the air-conditioner to the temperature you want and it will turn on and off automatically...

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Helpful?
Thank Sarah S
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Andrew S: Thank you very much for sharing your experience with us and for recommending us, we are pleased to know that you enjoyed all the services of the hotel, our buffet breakfast and transfer service. We are also happy to know that our team responded quickly to your needs. We look forward to welcoming you again on your...

Reviewed January 10, 2017

I wen to to calafate january 2017, the hotel it is very nice, the rooms are great, spacious,clean and warm,they have a beautiful view of Argentino Lake,Patagonia it is cold all year aorund, so you don`t need Air Conditioner, just open de windows and you get a nice cold breese.The hotel personal speaks englih. There is a spa in the...

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Helpful?
Thank Matias D
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Matias D : Thank you very much for sharing your experience with us, we are pleased that you have enjoyed all the services and facilities of our hotel as well as the warm attention of our colleagues and our shuttle bus service to downtown. We look forward to welcoming you again on your next visit! I send you a...

Reviewed January 9, 2017 via mobile

Kind of old-fashioned, but still useful. The food wasn't good. The hotel is reaaaally far away from the downtown. The wifi is the slowest one you'll experience. The rooms are very hot, so asking for air conditioner should be recomendable. The service and staff were great, tho.

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Helpful?
Thank Emily Gramos G
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Emily Grams G: Thank you very much for leaving us your comments, thanks for the suggestions, help us to improve day by day. I send you a cordial greeting

Reviewed January 8, 2017 via mobile

I went with my family they sold us the hotel like a five-star hotel it's not even a three-star hotel room so horrible decorations outdated services not enough staff food si bad too. I wouldn't recommend it we changed our toro and left earlier

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Helpful?
Thank Gazi N
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Gazi N: Thank you very much for your time in leaving us your comments. Our hotel has all the comforts of a 5 star category hotel and we are a team committed to our work and every day we strive to provide excellent service, we regret not having met your expectations. We would have liked to know your opinion...

Thornhill, Canada
Reviewed December 7, 2016 via mobile

The Imagio is just west of El Calafate but they have 11 complimentary shuttle buses per day that take you the less than 10 minutes to town. Rooms are clean and well appointed and have a beautiful view of Argentino Lake with its ever changing colours of water. The indoor pool is clean and has water bubblers and 2 water...

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Helpful?
1Thank Reisen3
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Reisen3: Thanks for share with us your opinion about your stay at Imago Hotel & Spa, we are pleased you enjoyed hotel services and specially the pool. We look foward to welcome you again in your next visit to El Calafate! Kind regards

Brasil
Reviewed December 1, 2016

Great hotel, just lets itself down with the little things! Room 210 Firstly, when we went to order room service there was no menu in the room. We rang reception and a staff member arrived promptly with two bath robes? We rang again and a staff member arrived with the hotel brochure of rules, times etc. but no menu! We...

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Helpful?
Thank Grace M
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Grace M: Thank you for sharing your comments about your stay with us, we appreciate all your comments because they help us improving every day in order to provide the best service. We look foward to welcome you again at Imago Hotel & Spa in your next visit to Calafate. Kind Regards

Bridgeton, New Jersey
Reviewed November 4, 2016

The hotel itself is gorgeous - spacious rooms comfortable etc. but one problem - they do not speak English - at the restaurant this became a major challenge - first ordering a meal then getting and settling the check - I was billed 2 time for the same meal and i haven't been able to get this resolved - I...

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Helpful?
Thank Greg P
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Greg P: Thanks for your comment, we're glad you have enjoyed your stay at Imago Hotel & Spa. Thanks for your suggestions they helps us to improve our services day by day. Kind regards,

Coventry, United Kingdom
Reviewed November 4, 2016

We stayed here for three nights. Rooms are adequate BUT VERY hot indeed and no way to cool it down, even opening the window barely helped. The location means nowhere to walk too, you must rely on the shuttle or a taxi. Breakfast was OK but the bar area is a bit disappointing too.

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Helpful?
Thank Martin H
ImagoHotelComercial, Director de Relaciones con Clientes at Imago Hotel & Spa, responded to this review

Dear Martin H: Thanks for your time, every comment helps us improve our services. We have a shuttle bus service to downtown 3 times in the morning and every hour in the afternoon and evening, it takes five minutes to get there by the shuttle bus. Regarding the room, you can call reception 24 hours and they can help you...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Imago Hotel & Spa

Address: 669 No40, El Calafate 9405, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Price Range: $80 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imago Hotel & Spa 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Imago Hotel And Spa
Imago Hotel El Calafate
Imago Hotel & Spa El Calafate, Argentina - Patagonia
Hotel Style:
#11 Luxury Hotel in El Calafate
#27 Romantic Hotel in El Calafate
#29 Family Hotel in El Calafate
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Questions & Answers

Here's what travelers have asked, with answers from Imago Hotel & Spa staff and other travelers.
4 questions
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Questions? Get answers from Imago Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for lake view and balcony.”
Rud0lfG, May 18, 2016 | Read review
“Front of hotel for views of lake”
wherehaveinotbeenyet, Mar 25, 2016 | Read review
“2nd floor!!!!”
bethm134, Nov 13, 2015 | Read review
“Choose one with Lake view!!!”
JhonFL, Jun 2, 2015 | Read review
“IF you are traveling as a family with two rooms do not expect to be close together. Although we were on the same floor they separated us at opposite ends. Also rooms were super hot and stuffy when we were there and no way to ventilate except a small window.”
frequent_fam_travel, Jan 4, 2015 | Read review
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