I checked into a nearly empty Sheraton and the girl was kind enough to give me a room with an amazing view of a wall. So glad I didn’t have to look @ the pool or the Arizona scenery. To add insult to injury the entry light didn’t work, and then I got to stand in a puddle of soapy water because the shower was clogged. On the bright side the bed was comfy.
Not disappointed. Stayed there the weekend of the JDRF Walk at Sloan Park. So convenient to participate in the walk. Rooms are a little dated, but clean. Restaurant had reasonable prices. Breakfast menu had many options, dinner menu was a little limited in options, but the food was good. Pool bar was closed, but you can get food and beverages from the restaurant and bring it to the pool area. Pool wasn’t crowded so it was nice just to hang out. No daily housekeeping unless requested 24 hours, but that’s not a deal breaker for us. Staff were all friendly and helpful. Area around the hotel is safe and clean. Sloan Park is fun to spend a day. Will definitely return again.
This was quite literally one of the worst hotel stays of my entire life. Their housekeeping never came by one time over a 3 day stay and they charged $1050 to my corporate card for "room damages". I literally only slept there and use the "gym" once because I was away working every day. Half of the equipment in the little "gym" was out of order and the only time I saw housekeepers, they were wandering the hallways like ghosts in a horror movie. After numerous calls to management who transferred me to voicemails as well as over an hour on hold I still have no answers into what the fraudulent charges were all about. DO NOT STAY HERE.
Overall good experience. Room is comfortable and the location is pretty good. The hotel appeared to not have any restaurants open, which seemed weird to, but it's close enough to civilization that it's easy to get what you need. Would stay again.
The check in process was ok, although I believe the young lady who assisted me was fairly new to the job so the other gentleman working helped to answer a lot of my questions. They were busy since this was during spring break in the Chicagoland area, Spring Training was occurring and they are located right next to Sloan Park which would logically add to their occupancy. The standard check in time per their website is 4pm. I arrived very early, like 1030am, so I understood that my room was not yet ready since check out wasn’t until 12n. I was notified about 2pm that my room was ready and I was pleased it was ready a bit early until I walked in and took a look around. Sadly it was still dirty. The trash has been emptied and the bedding and towels appeared clean, but my remote control looked like someone blew their nose on it, the room was incredibly dusty, and their was a hairball in the shower. I pointed the remote and the dust out to the housekeeping staff. The supervisor was very apologetic about the condition of the remote control and even provided $40 in vouchers for Stats Grill when she returned with a new remote, but the room was still VERY dusty. Rather than add another “complaint” about the room to their list I decided to just use a wash rag to dust figuring the dusty wash rag would be seen when they came in to clean the room the following day, and dust isn’t nearly as gross as dried snot on a remote. The following morning I left the dusty wash rag on the table along with an empty tissue box I wanted to be sure was replaced with a full one and headed off to the Grand Canyon. When I returned 10 hours later and the room hasn’t been touched. On my way out to dinner I stopped at the front desk and asked what the cleaning schedule was for the rooms, only to find out they don’t enter guest rooms during their stay unless asked to do so. I found this odd considering the Las Vegas situation changed most hotel policies to require, at a minimum, daily inspections, even if it’s just a quick look in the room for safety, and this hotel is right next to Sloan Park which is a particularly high crowd location for about 2 months a year. Aside from finding it odd they didn’t do daily room checks I didn’t think anything more of it though since I travel so often and don’t necessarily need my room attended to daily. I asked them to drop off a box of tissues in my room, which they did, and I headed off to dinner and to watch a friend’s game. I had no other issues with the room the remaining 3 days of my stay…or so I thought. Thursday March 31st at around noon, I stopped at the front desk and asked about how they handle the check out process. They explained the process and that there was no need to do anything with them so I thanked them and made my way to the airport to return my rental car and head home. When I woke up the morning of Friday April 1st I found that I had been charged $250 for “guest damage” and that “damage” was for SMOKING in the room. Here’s the issue…I don’t smoke, and never have!! I called the hotel immediately to ask about this charge and was informed there were ashes found in the room. The hotel said there were pictures. I asked they send the pictures to me, which they did, and the pictures are of DUST bunnies from when I tried to dust! I was informed that because there were pictures I would need to call back in 4 hours and speak with the housekeeping supervisor when she arrived for the day to get things sorted out. Fast forward to Monday April 4th. I have made SIX calls to the hotel. Not once have I been able to speak to ANYONE other than the front desk. I have been told I need to speak to the housekeeping supervisor, the GM who I was told was someone named Joey, but then discovered it’s actually someone named Stacy Gillette. I have left messages all SIX times asking for a call back which I have not received. This is not only frustrating from the stand point that I am not being responded to, but also that I’ve been charged for something I didn’t do. Very deceptive and the fact that they will not return calls leaves me disgusted with the lack of professionalism with this hotel. Overall and around the property’s public spaces it was generally clean. The lobby was nicely maintained and there was a water jug available for guests that was constantly being refilled since the drinking fountains were still turned off. I was looking forward to relaxing by the pool from the photos posted on their website as it looked quite inviting. Unfortunately, the pool was filthy. I manage pools during the summer months and tend to be a bit more in tune to health/safety issues around pools so when I saw these pools I was stunned by the lack of attention being paid to them. The scum line on the tiles which is from oils, sunscreens and other dirt being rinsed off people as they swim (think ring around the tub) was so thick you could barely make out the depth markings on the tiles, the yellow-green tinge along the bottom and sides of the pool from what is probably the beginnings of algae due to a likely lack of free chlorine/bromine levels and higher than ideal water temperatures, as well as possibly dirty filtration tanks made me think twice about getting in the water. Add in the sediment on the bottom of the pools which promotes algae and uses up free chlorine/bromine to kill the bacteria as the leaves breakdown in the water, and the foam in the hot tubs (which is a result of the same things that cause the scum line on the swimming pool tiles) had me questioning when the last time these pools were actually inspected and/or properly maintained. There was a younger gentleman who was out every morning straightening chairs, picking up trash left around the deck, as well as picking up the discarded towels around the pool and emptying the trash, but the pool towel supply was never replenished nor was it maintained throughout the day. The gates leading to the pool that required a keycard for entry were in a bit of disrepair as well, with the gate from the rear parking lot getting itself caught on the fence via the stop at the bottom of the gate requiring quite the tug or push to get it open at times, but both were self-closing/self-latching and did work. Stats Grill was nice, albeit over priced, but the food itself wasn’t bad and the staff who worked there were pleasant. Unfortunately Stats was the ONLY option for food within the hotel as all the other locations looked as though they hadn’t been operating since the start of COVID. Thankfully the hotel is not far from a strip mall and several chain restaurants which made it easy to find food during my stay. I do understand staffing has been a problem everywhere, and when I was speaking with the housekeeping supervisor the first day I know they’re trying to hire people. Unfortunately things aren’t being attended to the way they should be by the ones already employed, and now I’m having to deal with a charge that is unwarranted after an already mediocre experience. I don’t plan to return to this property even though it is the ideal location to attend Cubs spring training games as there is no need to drive and/or pay to park. I will also be notifying the Cubs organization as they tend to promote this location when they do their spring training travel packages and this is not the experience their season ticket holders should be dealing with.…
Just finished a 3 night stay at Sheraton Mesa. To summarize this review I can say this property could be amazing with just a little effort from ownership and management. We arrived during a game a Sloan field so entry was interesting to say the least. We checked in as Lifetime Titanium members. No up grade was offered. When asking for an up grade we were told property was completely sold out. We were given our keys with no explanation on where to park or how to get to our rooms. We were informed there was no housekeeping. I returned to front desk to ask where to park and where were are rooms. While there I asked if they were happy that spring training was back. The clerk said “not really “ I said oh I thought you would like to be busy again. He said” we are always busy” remember this because of description to come. I left and went to park which was free but at the back of property. You drag your luggage through two gates and through the pool area to get to lobby elevators. We get to our room and it is so dark! The bathroom had three lights but way too dark to put on make up. The room itself was fine. Bed was very comfortable but bed skirt was stained. The phone did not work and one of the outlets did not work. As I mentioned there was no housekeeping. We had to go to front desk to ask for towels and toilet paper! Even though the hotel advertised three restaurants,None of the restaurants at property were open. No coffee bar no sit down restaurant. The bar at the pool was closed also. The bar inside was open but no blended or frozen drinks. And no food. They did serve breakfast apparently. Concierge lounge was closed. Free water and soda for members was available at the lobby check in The pool looked very nice. However no towels. You had to get them at the front desk. Not nearly enough lounge chairs and only ONE umbrella. The pool was heated which was nice. People smoking around the pool made it uncomfortable. The pool bathroom was locked so you had to go into the lobby to use the restroom. As mentioned above the pool bar was closed no drink or food service available. The pool area was not cleaned first thing in the morning so over flowing trash bins and used towels everywhere In the hallways trash bins were over flowing. I assume because of no house keeping. If management put in some effort to train front desk on customer service. Loungers and umbrellas were added around the pool. Staff was added to insure cleanliness. And bars and restaurants were open. This hotel could be 4-5 stars. Now everyone says “oh it’s because of Covid. “But if your property is sold out and according to front desk always busy. You have a obligation to provide proper services that are in line with the rate that is being charged…
Stayed here as part of a sports tournament. Rooms very small with dark, tiny bathrooms. Carpeting and bedding stained. Room very dusty. Our entire hallway reeked of pot every single day. Rooms not cleaned unless requested with 24 hours- which was not told to us upon checkin. Even when we did request to have the room cleaned 24 hours in advance we had to request it again as it still had not been cleaned by 5 pm that night despite the fact we had been out of the room all day. Bar had one server and only one cook. The staff was always very friendly, however it didn’t make up for the negatives of this hotel or the good location.
Spent one night there before heading up to Sedona for a family wedding. Staff was courteous, rooms clean and contemporary and generally very comfortable. Bedding was too soft and foam pillows were not available. Also, the bathroom included only one bath towel per person, which made the experience less than luxurious, and certainly was not a "good look" for a hotel adjacent to the Chicago Cubs Spring Training facility.
Nice hotel, with solid amenities. A little outdated (no USB ports in room), but nothing too inconvenient. Elevators were out several times during my two-day stay, including the morning of checkout. Not the safest option to force guests to carry heavy luggage down concrete stairwells.
One reservationist with long line at 10:00 p.m. No room service with no explanation. Bar/restaurant not open until 4:00 despite obvious business available. At 8:00 p.m. 1 bartender, 1 waitress/bartender, 1 server/cleanup guy. Obvious employees were working hard. Tii many customers to handle. All close parking blocked off for no apparent reason. Hard to find entry-way. Weird, huh? Embarrassed for the Sheraton’s obvious lack. Suite with King $299/night was cramped, no place for luggage, absolutely nothing special, only 4 balconies available and all inward facing towards pool. Regret staying here 100%! Won’t stay here again. Loud traffic. Only good thing was walk around the lake. Will stay at the little bit older McCormick Ranch with a better lake, less expensive, private balcony, and a LOT more customer care and service. …