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Phoenix Marriott Mesa

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Phoenix Marriott Mesa
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282 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Tucson, Arizona, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Traveled to Mesa from Tucson with my daughter and her friend for a concert. We wanted to stay close to the venue which was a little place on Main street. All three of us were very happy with this hotel. The hotel seemed almost empty but the staff we all very friendly and attentive. The room was perfect for the... More 

Helpful?
Thank Jodi K
Galashiels, United Kingdom
Level Contributor
97 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 2 nights on an size a trip .check in and no room available even though the mobile app said room key was ready so waited another 4 hrs before we got one room was OK plenty of space but could do with updating lounge was ok no free beer /wine on wed 6-7 as was stated on... More 

Helpful?
Thank doddsy69
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear Doddsy69, I am so sorry your room was not ready for you after you checked in online! I will look into it to make sure it was an isolated incident that is corrected moving forward. We continue to have our Wednesday reception in the Concierge lounge from 6 to 7 pm for our Gold and Platinum rewards members -... More 

Cincinnati, Ohio
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 15, 2016

Overall the visit to the hotel was good , Room was appointed OK but it will need an update in 3-4 more years. Maintenance had to be called 3 times to repair a problem with the AC. Also the filters need to get changed in the HVAC units, many of our team came down with allergy/ cold symptoms that subsided... More 

Helpful?
Thank laptopjob
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear Laptopjob, Thank you for your feedback. We are glad that your overall visit to our hotel was good. However, we're sorry we fell below your expectation regarding the AC. We will address these concerns. We take all reviews seriously, and your feedback will help us to improve for your next visit. More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 14, 2016 via mobile

This is the first time I decided to stay at this hotel for Spring Training and I can't see myself staying anywhere else for my trips to Mesa ever again! This hotel is so extremely close to Hohokam that it is makes it so easy to head to the game and go back to the hotel to change before going... More 

Helpful?
Thank Kat T
Mercersburg, Pennsylvania
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 3, 2016

I have stayed at a lot of Marriotts and this one was the worst. Its old & worn and out-dated. The doors did not work properly, I did not feel secure. The service was terrible, first night there at dinner they were short staffed, only one person serving and working the bar, he said his help called out sick. Then... More 

Helpful?
Thank TES-PA
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear TES-PA, Thank you for taking your time to write this review. We are working hard to improve and our efforts are helped with feedback from our guests. We would love to welcome you again and show you how much we appreciate your business! More 

Houston, Texas
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 1, 2016

We stayed here while visiting family in Phoenix. The location is really nice. It's close to a bunch of restaurants and bars. The staff was also great. Our check-in was quick and easy. We also ordered room service one morning and that was prompt. We always had good interactions with the staff. Our room was clean and spacious. However, there... More 

Helpful?
Thank Texas2829
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear Texas2829, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Phoenix Marriott Mesa. We appreciate you kind words about our staff - I will share your comments with our team! As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short... More 

1 review
1 of 5 stars Reviewed May 1, 2016

Customer service is absolutely terrible. I have been trying to resolve an issue were my company credit card was charged and then they also charged my personal credit card. I have been trying to straighten this out for one month now. As of yet nothing has been done to correct the situation. No phone call no nothing. Again absolutely terrible... More 

Helpful?
Thank Ed S
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear Ed S, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Please contact me directly at 480-464-5008 so I can personally resolve this issue for you. More 

Atlanta, Georgia
Level Contributor
194 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 25, 2016 via mobile

I've stayed here a few times. Location is great but service is okay at best. Concierge is decent service in the morning but get there before 8:45 otherwise the food is taken down quickly. At night the concierge attendant is a pig who blows his nose and picks his ears. It's disgusting and makes me want to barf. He is... More 

Helpful?
1 Thank adventurerplus
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear Adventureplus, Thank you for your feedback regarding your recent stay with us at Phoenix Marriott Mesa. We strive to meet guests’ expectations and want to make sure that all our guests enjoy their stay. I am happy that you enjoyed our location – downtown Mesa has a lot to offer! I understand that our staff did not quite meet... More 

Manningtree, United Kingdom
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 17, 2016

I stayed at the Phoenix Marriott Mesa for one night as part of a coach tour. Upon arrival the check-in service was prompt and we were able to enter our rooms immediately. Unfortunately there was a problem with the room we had been given; however after speaking to the front desk we were moved to another room with minimal hassle.... More 

Helpful?
Thank RockyHH25
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear RockyHH25, Thank you for sharing your experience regarding your recent stay with us. We appreciate your kind words about our prompt service at check-in and room cleanliness. I apologize that you had to wait for your breakfast at our restaurant, but I am glad to hear that you enjoyed your meal. Please come and visit us again whenever your... More 

United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 15, 2016 via mobile

Proximity to concert venue..great! Service..not so great. Waited 5-10 minutes for check in. Musty feel in lobby and halls. Outdated appearance, rooms were small, but clean. Fan in bathroom did not work. Bar and food service were slow, more than slow..seemed understaffed. Ice was not available in building. Not up to Marriott standards

Helpful?
1 Thank Jennifer N
Tatiana E, Front Office Manager at Phoenix Marriott Mesa, responded to this review

Dear Jennifer N, We are glad that our location was perfect for the concert you attended, but we are sorry to hear that you found anything amiss with our property and service. We hope to welcome you again at Phoenix Marriott Mesa and thank you for your feedback! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Phoenix Marriott Mesa

Address: 200 North Centennial Way, Mesa, AZ 85201
Location: United States > Arizona > Central Arizona > Mesa
Price Range: $89 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phoenix Marriott Mesa 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Phoenix Marriott Mesa Hotel Mesa
Marriott Mesa
Mesa Marriott
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