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Extended Stay America - Phoenix - Mesa - West

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Extended Stay America - Phoenix - Mesa - West
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77 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Mesa - West
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Showing 75: English reviews
Reviewed June 16, 2016 via mobile

Property has gotten new roof new light poles new exterior paint railing have been painted soon they will be remodeling the rooms and having designated rooms for pets starts july 11 2016 cant wait to see this property is getting really nice also want to point out an employee who goes above and beyond to make sure the guests if...

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Helpful?
Thank Brian C
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to write a review of our hotel. I am so glad to hear that Ryan provided you with exceptional service during your visit. I will be sure to share your kind remarks with Ryan and our entire team. We are also very excited about our renovations and hope that you will return to enjoy...

California
Reviewed April 13, 2016

Location was right off Freeway. It was clean and comfortable. For the price it was excellent. I pricelined and it was under $40 a night. Breakfast was not at all enough to feed family. Didn't have a blow dryer and that was my only complaint.

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Helpful?
Thank stellasnyder
Reviewed March 20, 2016 via mobile

An absolute pig sty. Ryan at the front desk is the only positive I can give kudos to. He managed to respond to our reservation cluster ........! Dirty, disgusting place I have ever stayed. Their website states: "Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery." If 3 plastic cups is considered fully equipped kitchen...

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Helpful?
Thank Cliff N
Katy, Texas
Reviewed March 9, 2016

I hate Extended Stays. I really despise them. I stayed at a terrible one in California, so I knew not to go back. So why did I go back this time? It is because Arizona right now is crowded with old people going to baseball games. They have taken up all the spots where I normally stay. So this week,...

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Helpful?
Thank timothywgray
Mesa, Arizona
Reviewed December 2, 2015

The housekeeping does not do their job, they came into our room with no notice in a non-emergency situation and the maintnence says he will be back to fix something but does not come back. I think the housekeeping was trying to steal. An AWFUL motel 6 is better and that is saying something. Continental breakfast sucks. Lots of crimes.

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Helpful?
Thank Brent Q
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments as a training to coach our staff on the importance of safety and following protocol to ensure your experience is not repeated. We continually...

Anywhere, MD
Reviewed October 24, 2015

I'd like to give a better review. I got a reasonably priced room when I needed it. But there were just so many issues. I booked a month in advance, but there were no clean rooms when I arrived. I requested a non-smoking room and got one that smelled like an ashtray and dog urine sprayed with Febreeze. The smoke...

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Helpful?
Thank InfrqntTrvlr
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review our property. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will review our cleaning and room inspection procedures with our staff to ensure our property meets our company’s high cleanliness standards. Please know that guest safety is our first priority, and...

Perth, Australia
Reviewed September 20, 2015

I visited Phoenix for a couple of days in '14.. The aesthetics of the room itself isn't bad for the price. Its just the overwhelming smell of SMOKE that bothered me, also the ants.. If it wasn't for that the place would be pretty decent. I cannot complain about the staff as they were friendly and helpful.

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Helpful?
Thank Monica C
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review the property. I appreciate your comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Additionally, I will make sure we are better enforcing...

Mesa, Arizona
Reviewed August 16, 2015

While stay here for 14 days, I received the best guest services that I have in a long time. The staff was amazing and very friendly. They were always positive and willing to make me the comfortable possible. They had very clean rooms and great breakfast options, such as fresh fruit, hot cocoa, coffee, oatmeal, granola bars, and a variety...

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Helpful?
Thank Rocqette
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our fully equipped kitchens, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you...

Mesa, Arizona
Reviewed August 1, 2015

I Love this Hotel!!! The Staff here is Absolutely a Blessing. I love how Professional they are. If I had to rate the Hotel and my personal experience, I would give them an A+. Like Angel, Ashley, and Alex who are apart of the Amazing Staff!!! Even the people who I met just walking by are really sweet and kind....

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Thank F8308LZlinda
Reviewed April 15, 2015 via mobile

It's the hotel off I10,&,McDowell Terrible cust service rude u never get greeted cause there never at the front desk the door is always shut and a minimum of 5,minutes u will stand there waiting or all the lites and door is shut and when u call from the outside phone your told there is nothing they can or will...

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Helpful?
Thank Michelle M
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Mesa - West

Address: 1920 W Isabella Ave, Mesa, AZ 85202-5719 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Location: United States > Arizona > Central Arizona > Mesa
Price Range: $64 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Mesa - West 2.5*
Number of rooms: 123
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Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Mesa - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the eastern side would be furthest from interstate noise”
 of 5 bubbles 809David, Oct 4, 2016 | Read review
“Go someplace else if you want a good room!”
 of 5 bubbles timothywgray, Mar 9, 2016 | Read review
“Do not come.”
 of 5 bubbles 54brentq, Dec 2, 2015 | Read review
“First floor rooms in the back are dark and smelly.”
 of 5 bubbles azhmsw, Apr 7, 2015 | Read review
“There is another Extended Stay in Mesa on Baseline. I have not stayed there but it has to be better than the one on Isabela.”
 of 5 bubbles gkpcolorado, Feb 17, 2015 | Read review
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