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Extended Stay America - Phoenix - Mesa - West

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1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
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Extended Stay America - Phoenix - Mesa - West
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69 Reviews from our TripAdvisor Community

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Showing 67: English reviews
1 review
5 of 5 stars Reviewed 3 weeks ago

I've been at this hotel for 3 months. I learned shortly after I arrived that the hotel would be under renovation, I was relocating so my first concern was if I would be able to stay longer than my original reservation?. I spoke to Ryan in the front office and he was great, he asked me how long I was... More 

Helpful?
Thank Jon L
San Diego, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Double room was never able to get cooled down. I had to sleep next to the AC unit on the wall just to be comfortable. Shower leaked, sheets were dirty, terrible layout to the hotel, no pool, and I think there was blood on the bathroom counter...

Helpful?
Thank Jyl B

Travelers are raving about these Mesa hotels

2 reviews
5 of 5 stars Reviewed June 16, 2016 via mobile

Property has gotten new roof new light poles new exterior paint railing have been painted soon they will be remodeling the rooms and having designated rooms for pets starts july 11 2016 cant wait to see this property is getting really nice also want to point out an employee who goes above and beyond to make sure the guests if... More 

Helpful?
Thank Brian C
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to write a review of our hotel. I am so glad to hear that Ryan provided you with exceptional service during your visit. I will be sure to share your kind remarks with Ryan and our entire team. We are also very excited about our renovations and hope that you will return to enjoy... More 

Lake Forest, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 13, 2016

Location was right off Freeway. It was clean and comfortable. For the price it was excellent. I pricelined and it was under $40 a night. Breakfast was not at all enough to feed family. Didn't have a blow dryer and that was my only complaint.

Helpful?
Thank stellasnyder
Level Contributor
3 reviews
1 of 5 stars Reviewed March 20, 2016 via mobile

An absolute pig sty. Ryan at the front desk is the only positive I can give kudos to. He managed to respond to our reservation cluster ........! Dirty, disgusting place I have ever stayed. Their website states: "Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery." If 3 plastic cups is considered fully equipped kitchen... More 

Helpful?
Thank Cliff N
Katy, Texas
Level Contributor
6 reviews
6 hotel reviews
1 of 5 stars Reviewed March 9, 2016

I hate Extended Stays. I really despise them. I stayed at a terrible one in California, so I knew not to go back. So why did I go back this time? It is because Arizona right now is crowded with old people going to baseball games. They have taken up all the spots where I normally stay. So this week,... More 

Helpful?
Thank timothywgray
Mesa, Arizona
1 review
1 of 5 stars Reviewed December 2, 2015

The housekeeping does not do their job, they came into our room with no notice in a non-emergency situation and the maintnence says he will be back to fix something but does not come back. I think the housekeeping was trying to steal. An AWFUL motel 6 is better and that is saying something. Continental breakfast sucks. Lots of crimes.

Helpful?
Thank Brent Q
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments as a training to coach our staff on the importance of safety and following protocol to ensure your experience is not repeated. We continually... More 

Anywhere, MD
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed October 24, 2015

I'd like to give a better review. I got a reasonably priced room when I needed it. But there were just so many issues. I booked a month in advance, but there were no clean rooms when I arrived. I requested a non-smoking room and got one that smelled like an ashtray and dog urine sprayed with Febreeze. The smoke... More 

Helpful?
Thank InfrqntTrvlr
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review our property. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will review our cleaning and room inspection procedures with our staff to ensure our property meets our company’s high cleanliness standards. Please know that guest safety is our first priority, and... More 

Perth, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 20, 2015

I visited Phoenix for a couple of days in '14.. The aesthetics of the room itself isn't bad for the price. Its just the overwhelming smell of SMOKE that bothered me, also the ants.. If it wasn't for that the place would be pretty decent. I cannot complain about the staff as they were friendly and helpful.

Helpful?
Thank Monica C
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review the property. I appreciate your comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Additionally, I will make sure we are better enforcing... More 

Mesa, Arizona
Level Contributor
4 reviews
5 of 5 stars Reviewed August 16, 2015

While stay here for 14 days, I received the best guest services that I have in a long time. The staff was amazing and very friendly. They were always positive and willing to make me the comfortable possible. They had very clean rooms and great breakfast options, such as fresh fruit, hot cocoa, coffee, oatmeal, granola bars, and a variety... More 

Helpful?
Thank Rocqette
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our fully equipped kitchens, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Mesa - West

Address: 1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Location: United States > Arizona > Central Arizona > Mesa
Price Range: $60 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Phoenix - Mesa - West 2*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa
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