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Extended Stay America - Phoenix - Mesa - West

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Extended Stay America - Phoenix - Mesa - West
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77 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Phoenix, Arizona
Reviewed 4 days ago NEWvia mobile

We checked into a room that had blood splatter EVERYWHERE. Sheets are made of 100 grit sandpaper and the duvets are printed onto the sheets. Only one person at the front desk without any training. My room number was announced verbally 2 times even after I asked him to not say it aloud. AVOID AT ALL COSTS!!!!

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Helpful?
Thank AZMedicalStudent
Guaymas
Reviewed 2 weeks ago via mobile

What a surprise! We booked through Hotels.com so we did not anticipate this rate! Friendly helpful staff. Fully equipped kitchen which was great. Laundry on site too. The hotel is right off 60 pretty close in. Everything you might want is 20 minutes away. Clean and comfortable, reliable place.

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Helpful?
Thank Bea M
Reviewed October 30, 2016

This is a great Place to stay, it's quiet the rooms are newly renovated and look great! Ryan goes above and beyond to make sure things here stay nice, I always see him checking the property to make sure everything is in order & quiet. Whenever I go to the office, I am always greeted by friendly, helpful staff! They...

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Helpful?
Thank Jon L
Reviewed October 25, 2016 via mobile

They did a very nice job with the Renovation on the hotel rooms and office and roof and building paint and the just start updating hotel lighting to led lights for parking lot and building lights tv channels remain the same 24 channels but the wifi hear crashes a lot or works but bumps you off so you cant watch...

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Helpful?
Thank Brian C
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

The team and I appreciate your feedback. It is good to know you were welcomed at our hotel and that you favored the newest renovations we have in place. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Fort Collins, Colorado
Reviewed October 4, 2016

Room was clean but in need of renovation and the entrance door was improperly hung as it had a gap big enough for a roach to crawl in. There is a Starbucks nearby and it is pretty easy access to the freeway. Seems to be plenty of parking.

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Helpful?
Thank David B
Reviewed August 27, 2016 via mobile

Front desk/whole staff very respectful & have great customer service... I was very pleased with my stay... ESA just remodeled so the rooms are fantastic... Really recommend for a day stay or wknd of vacation...

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Helpful?
Thank Daisy D
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to write a review and for choosing to stay with us. Your feedback regarding the customer service provided by our staff is satisfying. Also, I am glad you enjoyed the look of our new remodel and would recommend our hotel to others. Thank you again for your review. We look forward to seeing you...

Reviewed August 14, 2016 via mobile

Property is now under Renavation building 3 is all most complete then to building 2 and final building 1 and office property looks very. Nice friendly carring staff go up and beyond to take care of your needs or concerns

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Helpful?
Thank cwbyaz
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

We appreciate you for writing a review. I am glad to see you like our renovations and found our staff caring and attentive. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed August 4, 2016 via mobile

Never stay here. This hotel sucks balls and it not worth the prize at all. There breakfast is way not up to par. They have mini muffins, granola bars & coffee. The also have very bad plumbing issues. We stayed for 8 nights and a 3rd of that time our toilet was clogged. We spoke with Ian at the front...

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Helpful?
Thank BERNADETTE W
Reviewed July 5, 2016

I've been at this hotel for 3 months. I learned shortly after I arrived that the hotel would be under renovation, I was relocating so my first concern was if I would be able to stay longer than my original reservation?. I spoke to Ryan in the front office and he was great, he asked me how long I was...

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Helpful?
3Thank Jon L
San Diego, California
Reviewed June 28, 2016

Double room was never able to get cooled down. I had to sleep next to the AC unit on the wall just to be comfortable. Shower leaked, sheets were dirty, terrible layout to the hotel, no pool, and I think there was blood on the bathroom counter...

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1Thank Jyl B
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Mesa - West

Address: 1920 W Isabella Ave, Mesa, AZ 85202-5719 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Location: United States > Arizona > Central Arizona > Mesa
Price Range: $64 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Mesa - West 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Mesa - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the eastern side would be furthest from interstate noise”
 of 5 bubbles 809David, Oct 4, 2016 | Read review
“Go someplace else if you want a good room!”
 of 5 bubbles timothywgray, Mar 9, 2016 | Read review
“Do not come.”
 of 5 bubbles 54brentq, Dec 2, 2015 | Read review
“First floor rooms in the back are dark and smelly.”
 of 5 bubbles azhmsw, Apr 7, 2015 | Read review
“There is another Extended Stay in Mesa on Baseline. I have not stayed there but it has to be better than the one on Isabela.”
 of 5 bubbles gkpcolorado, Feb 17, 2015 | Read review
5 of 5
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