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Calle Primitivo de La Reta 989, Mendoza M5500AEI Argentina
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Traveler (1242)
Room & Suite (618)
Dining (194)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Mendoza Hotel
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 102 hotels in Mendoza
Location
4.5
Cleanliness
4.4
Service
4.2
Value
3.9
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Highchairs available
Business Center with Internet Access
Hot tub
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Solarium
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Flatscreen TV
Bidet
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish, Portuguese
Hotel links
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1806Reviews54Q+A70Room tips
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Most Recent
Janus S. wrote a review Jul 2022
Hong Kong, China257 contributions38 helpful votes
Stayed here for a couple of nights last June, 2022. Arrived early from LIM/SCL and didn't have to wait for my room til check in time. Was also upgraded to their club suite. It looks a bit dated but at least clean. They also provided a full bottle of wine as a Lifetime Titanium. Club lounge is still closed. But complimentary breakfast is served on top floor for Plat & up guests and had some fantastic views of the city. But their offerings were the same every single day. They also have some sparkling wine to make mimosa for breakfast. They have a weird restaurant setup for dinner. And they only have 1 restaurant open for guests on weekdays. First night, I decided to have dinner in the hotel. It was very, VERY empty. But when I went in, I was stopped by this female server who said I cannot eat here. Everything is reserved because of a live band. I asked her then so where am I supposed to eat as a hotel guest? She said "I don't know". Obviously I complained to front desk and they immediately called the restaurant and apologized for the misunderstanding. When I was in the the restaurant, that same server allowed local Argentines in. It just felt weird and off putting as a Non-white/Latin minority. Finished my dinner and had 3 more alcoholic drinks (which were fantastic btw), and the place was still empty (see photo). This was very off putting by that one waitress to an otherwise excellent stay. I hope they do something about her. Anyways, if there was really a live band later that evening, they shouldn't have closed the entire night starting early evening. The rooftop restaurant is obviously by reservation only due to high demand (and is only open on weekends) . So where else are guests supposed to eat if they don't want room service. Anyways... Everybody else here were great especially the front desk staff. They were all helpful and happy to come back.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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RicardoLeon wrote a review Apr 2022
Las Condes, Chile103 contributions53 helpful votes
With my wife we stayed 4 nights a week ago. Modern hotel with all facilities, icluding gymn, spa and indoor pool. Rooms are ample and comfortable, with everything working as expected, only carpets a bit weary. Very friendly and helpful staff. Free parking included
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Date of stay: April 2022
Value
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Marita M wrote a review Feb 2022
19 contributions9 helpful votes
It is a modern hotel with nice amenities including 24hour gym, heated pool & spa and 2 convenient dining options. Very well located, clean, tidy, with very good service. Memorable experience. Great memories. Comfortable rooms, cozy beds.
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Date of stay: February 2022Trip type: Traveled with family
Room Tip: Excellent price/value, memorable experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neags wrote a review Mar 2020
Toronto, Canada16 contributions1 helpful vote
Partner and I celebrating with what was supposed to be a trip of a lifetime for a 10 year anniversary. Due to COVID-19 overreaction I've never seen a stay go from so great to absolutely terrible in such a short space of time. On check-in and first day, it was perfection; staff were really friendly, we were upgraded to a club level mountain view room, provided with a complementary bottle of Chandon, breakfast excellent, executive lounge with free savory snacks & wine, great room and location. However found this good news was to be extremely short lived as things rapidly deteriorated that we couldn't wait to get out - not just the hotel but Mendoza in general. We had been following the news closely so knew of developments and the country entry limits /14 day quarantine etc. As Canadian residents with UK passports (haven't been back in 3 yrs) and being in South America for over 3 weeks we were fine under the current criteria. However we got back from a tour on the 2nd day with a note in our room saying that we need to be confined to our room for the rest of our stay despite no questions prior, using all hotel facilities and having the passport as proof. The note also asked us to send a random immigration phone number pictures of our entry stamp /passport as proof. Before breakfast we Whatapp'd the pictures as asked then went downstairs, however almost immediately some burly, meathead security guard pounced on us as soon as we left the elevator, saying we needed to go back to our room asap, to have breakfast in our room and wasn't allowed in the breakfast area limiting to only 50 people (yet letting in all other Spanish speakers without even a word - it was clear xenophobia). We eventually resolved with the guest svs mgr fortunately when the immigration number confirmed we were fine after a lengthy exchange. All of this would have been cleared up had they looked at our entry stamps from the start instead of jumping to conclusions based on Passport issuing country alone. For the remainder of the stay service was stripped down completely (e.g. select from menu instead of buffet), staff may as well have worn hazmat suits and place felt deserted. Who knows how many people were locked up in their rooms. For the rest of our stay it was absolutely terrible, Argentine's stare a lot, but you could see they had nothing to do but gossiping about us like a walking virus everywhere we went - seeing a hundred eyes from housekeeping to the lobby staff. It was so unpleasant and felt completely unwelcome. I'm not fully pinning the blame on Sheraton, as a lot was out of their hands - but made the situation 10 times worse and should realize who the source of their wages are when treating customers. We invested a lot of money into Argentina but based on this experience not sure if I want to visit ever again.
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Date of stay: March 2020
Value
Location
Service
Room Tip: club level mountain view (if you aren't accused of COVID-19)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from WagnerKM, Guest Relations Manager at Sheraton Mendoza Hotel
Responded Mar 17, 2020
Dear N3ags, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Regarding your comment, I would like to inform you that both the National and Provincial Governments, have taken security measures that must be applied by everyone in Argentina, especially hotels due to the public knowledge situation. Both the Argentine population and foreigners must carry out a 15-day isolation and quarantine. The Migration department is carrying out these measures, visiting the hotels and communicating with the guests via the whats app to help them with the situation. Unfortunately, due to hygiene, safety and prevention measures, the hotel has had to make changes and its normal operation has been affected, such as breakfast and our spa and gym areas. It is very important to mention that at no time from Sheraton Mendoza was any act of mistreatment, discrimination or xenophobia carried out, we only have been followed the protocols required by the national government through the Migration Department. The situation is very delicate and it is our duty to ensure the well-being of our guests and collaborators. For any further comment or information we are at your disposal. Kind regards,
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HonestyFirst! wrote a review Mar 2020
Manchester, United Kingdom22 contributions17 helpful votes
Stayed here for one night while passing through Mendoza. Chose the hotel due to 12pm check out but we were woken at 8am due to maintenance banging in the surrounding rooms. Contacted reception but it took a while for it it stop. Awful smell coming from the drains in the bathroom. The air con is old and literally took hours to cool the room down. Bed also felt old and fairly uncomfortable. The pool while big needs a good clean. This hotel felt tired and really not up to the standard one would expect in a 5 star hotel. Feel I should note that all staff were excellent and couldn’t have been more welcoming and helpful.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from WagnerKM, Guest Relations Manager at Sheraton Mendoza Hotel
Responded Mar 8, 2020
Dear Guest, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. I apologizes for all the inconveniences that you experienced during your stay. I have shared your feedback with the appropriate hotel team in order to improve our room maintenance and service. For this, I sincerely apologize with you, because your experience does not describe the level of service that we want to offer to our guest. Also I would like to thank you for your kindly comments about the service you received from our staff. We hope that in your next visit to Mendoza, we can have the chance to restore your confidence in Sheraton Mendoza Hotel, offering a better service. I would like to apologise one more time for all the inconveniences. I remain at your disposal for any further assistance. Kind Regards,
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Jiten P wrote a review Feb 2020
53 contributions54 helpful votes
Very nice hotel in the center of town; walking distance to restaurants and bars, and various parks close by; clean and spacious rooms; very good service; good beds; good breakfast; and have a casino next door
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Billwtz wrote a review Feb 2020
Chicago, Illinois176 contributions115 helpful votes
Great stop after driving seven hours on Ruta 7 from Santiago, Chile. Matias, Luciano, Facundo and Maria made it a great stay. The service was great. The room was excellent. The bustling neighborhood is walkable. The front desk is a fountain of information and they'll guide you to where ever you want to go.
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Date of stay: February 2020
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Bagherailcane wrote a review Jan 2020
Rome, Italy444 contributions194 helpful votes
I hate to say anything negative about this hotel because the staff was so good - from the reception to the breakfast room - everyone was so nice, pleasant and helpful, but there are lots of structural problems in the hotel. First and foremost, the sewer smell in the bathroom. This is obviously horrible and I don't need to elaborate, but it was bad. Also there is little noise protection from the hallways so whenever people passed by the room they could be heard. Also - there were no international TV stations. However, on the plus side, aside from the great staff, the hotel is very well located. It's only a 20 minute walk to the farthest places you'd want to walk in the town - and a quick walk to cafés and restaurants near the Plaza de Independencia. There is a very convenient parking in the basement of the hotel and it is very easy to get in and out of the city to go visit the wineries. The wifi was very good and there are universal plugs in the rooms so you don't need adapters for non-Argentine plugs. The breakfast is very good - although I would suggest that they start using large (normal size) plates. It isn't easy having breakfast on salad size plates! All in all, I had a very nice stay. I really enjoyed it. But the sewer smell coming through the plumbing is a real problem that must be addressed.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Exploration816592 wrote a review Jan 2020
3 contributions
Great hotel, great location, great staff, great pool and bountiful breakfast too. What else can I say? I'd love to go back, it was just perfect, and booked at zenhotels.com it was a steal, too. My first time using that site and at the time I made the reservation, all other sites I checked (at least 3 including tripdavisor, booking, and marriott) wanted between $300-400 per night, at zenhotels.com we paid $379 for four nights, and including breakfast. I'll be using them again.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ricardo V wrote a review Jan 2020
Sao Paulo, SP9 contributions19 helpful votes
Very good stay overall. Housekeeping was fantastic. Very clean rooms and bathroom. Quick, hassle-free checkin. Did not try any of the restaurants nor the breakfast. Location isn’t bad, small casino next door. Quick hassle-free checkout. Only bad part: It’s impossible to regulate shower temperature! Terrible variations, one second cold, then boiling! Management should review that point.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$172 - $303 (Based on Average Rates for a Standard Room)
LOCATION
ArgentinaCuyoProvince of MendozaMendoza
NUMBER OF ROOMS
180
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Frequently Asked Questions about Sheraton Mendoza Hotel
Which popular attractions are close to Sheraton Mendoza Hotel?
Nearby attractions include Plaza Italia (0.2 miles), Plaza Independencia (0.03 miles), and Enjoy Casino Mendoza (0.01 miles).
What are some of the property amenities at Sheraton Mendoza Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Mendoza Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Mendoza Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Mendoza Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Mendoza Hotel?
Conveniently located restaurants include Helados Dante Soppelsa, La Barca, and Chimpay Bistro.
Are there opportunities to exercise at Sheraton Mendoza Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sheraton Mendoza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mendoza Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mendoza Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Sheraton Mendoza Hotel?
Many travelers enjoy visiting Campo Historico El Plumerillo (3.4 miles).