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PH Pro Hotel

Traveler (85)
Room & Suite (40)
Pool & Beach (15)

About

#7 of 9 hotels in Pilar
Location
Cleanliness
Service
Value
PH PRO Hotel is located in an embiroment of nature and tranquility, situated across the street from HUA (Hospital Universitario Austral), at the 50th kilometre of the panamerican highway. It's an easy and fast place to access from the City of Buenos Aires, and offers a green area ideal for a short getaway, as it is as well optimum for those who may need a long stay in the area for divers motives. The area offers a wide choice of places for entertainment such as malls, restaurants, bars, cinemas, casino, zoo etc. There are 23 rooms in the hotel, these are spacious and minimalist, ideal for those who search for comfort, enjoy good design, and prior personalized attention in their vacation as well as in their business travels.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Airport transportation
Fax / photocopying
Free internet
Wifi
Internet
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Massage
Solarium
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Ironing service
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Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Good to know
HOTEL CLASS
128Reviews
2Q+A
0Room tips
Traveler rating
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  • English
I arrived and checked in early Am on the 19th. I had paid for my stay starting the 18th so i could check in at 8am. I originally booked through booking.com that stated free cancelations, until i had booked and was made aware that my reservation was non refundable. I arrived and the room was ok, I had one small tattered towel and one small floor rug tattered towel. the bed was cheep with a foam topper. After a few days of barely using the room i decided to check out early. They charge you an added tax on the room, so i figured that i would save a little money by checking out early on the taxes. When i went to check out the boy at the counter was not very helpful. I speak enough spanish to get by and I had my translator. At first he advised us that we had to pay an additional $400 USD claiming taxes and having my translator there. Then he wanted an additional $300. I pulled up my original reservation with my quoted price. Then he told me I owed an additional $200. I had called a car and told him i was not paying extra considering i was leaving 5 days early that i had to pay for. my car came and i paid the $9thousand some pesos that were originally quoted and went to my car. The guy them came out and advised me and my translator to come back in. He advised we had to pay another $198 USD. I told him i would not pay anything and that i would call Booking.com since they spoke english and he could not explain anything to me well enough and they DO NOT have anyone who speaks english on staff. I went to my new location and the hotel called my driver insisting i come back immediately to pay. I then had to make an hour long international phone call to Booking.com where they tried to resolve the issues. Not only did I pay for a room i did not use for 4 days, I had to pay the taxes on the room for the entire 10 days and they ended up charging me an additional $40 USD for my translator to come and go. (not using my card i had requested to avoid international fee's) Some how $400 additional went to $40 when booking.com contacted them. They are crooks trying to scheme you out of any additional money possible. I will not go back or use them again. IF you are not spanish or at least spanish looking they will try to take advantage of you. BE WARE
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Response from patricio_pro, Propietario at PH Pro Hotel
Responded Apr 28, 2017
Dear Jen, You had explained the whole situation quite well but a little bit to your side of the story. What is clear is that you had reserved a NON REFUNDABLE RATE that you didn't wanted to pay. And also you reserve a SINGLE ROOM when then recepcionists always watched you coming and going with your translator. So the "extras fees" you say we had charged you arent so...we charged you what was logic and right: the amount of nights you had reserved on a begging with a NON REFUNDABLE RATE (it's always cheaper than a regular rate) and the extra passenger that wasn't registered because you had hired a SINGKE ROOM. We aren't crooks and we don't discriminate any passengers because of their look. But we do want to take care of our bussines the best way we can and we have the right of charging the rates we say we charge on our reservations. Just to be fare, "barely using the room" is to use the room. We cannot charge less money because you "bare used the room". Too bad you couldn't enjoy our service. But on the future try to respect the services you hire. Atte Patricio Pro PRO HOTEL
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New recent year operated hotel. Room was large enough with convinient bathroom. Breakfast buffet fine. They should improve tidiness of the rooms and parking facilities. Near by is a big ans safe shoping mall.
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I`m here right now. It is a brand new hotel, opened up in November. Very good value for your money. The rooms are large and confortable, big windows, big tv, wifi. Nice pool to freshen up. The restaurant is specialized in home made pastas, but everything is tasty and professionally served. A big plus for the kindness of all the employs, above everyone the owner Carlos.
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PRICE RANGE
$55 - $83 (Based on Average Rates for a Standard Room)
LOCATION
ArgentinaCentral ArgentinaProvince of Buenos AiresPilar
NUMBER OF ROOMS
23
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