I stayed at this hotel in 2011 when it was called Axel. Things have changed significantly. It is now falling apart and very shabby. We spent one night here in transit and made the horrendous mistake of leaving our luggage in storage with them. When we returned two weeks later to spend two more nights in B.A., we were told that the luggage had been stolen at gun point. As you can imagine, this was devastating. I immediately suspected that the hotel staff had simply created the story and had stolen our luggage themselves. The hotel did nothing to improve our stay; no upgrade, no refund, no reimbursement for my belongings. The manager brought me to the police station to file a report and told me he would contact me when he heard from the insurance company. It has been three weeks and I have heard nothing, despite sending them repeated emails. This only goes to strengthen my suspicions. Beware of this hotel. The staff told me they had been robbed multiple times. If that is true, it is not secure and you should look elsewhere or keep your belongings with you at all times. Shame on me for trusting a hotel.…
The hotel was very nicely designed. The rooms are big, the bed very large and extremely comfortable! The price is extremely competitive for the the quality. Some maintenance would be needed as it would be a shame to see the hotel deteriorate. Swimming pool indoor and outdoor available. Very friendly and helpful staff at the 24h reception. Wifi all around though weak in the room.
Good location, great friendly staff. Beds where a bit hard for our liking, woke up every morning with a sore back. Only one pillow per person, paper thin. Room cleaned every day. If breakfast is not included in price don't pay, not worth it.! $15 US dollars per person for pretty much scrambled eggs.. But good scrambled eggs. Not $15 worth though.. A little out dated but if you are looking for cheap accommodation with helpful staff this is the place.
All the basics are there. The room and the hotel have been once part of the trendy Axel hotel. The management has probably choosen not to invest in this hotel. This is a pitty. The staff is very friendly. The hotel is offering a lot of fascilities, but there should be additional investments. The room rate was very low. Would be very much willing to pay more for this hotel when its updated. Nice swimming pool (inside and outside). Skip the breakfast, this is very basic. Also here, increase your rate a bit for breakfast and offer a better buffet.
Stayed in this hotel when it was the Axel hotel and it was perfect, new, modern, quirky, good food location is great and staff were so nice and helpful. Shame that only some of this is still true. Not as nice as it used to be inside, although location (obviously!) is as good and the staff are still as helpful! I hope some money gets invested to fix and maintain the number of superficial things that are now letting this hotel down - shame.