After a long, tiring, overnight 13 hour flight we were greeted by 2 lovely people at reception, Mara and Alejandro. Although it was only 10am in the morning, and as they had our room ready, they allowed us to check in. It was very kind of them to do so and we were so very grateful for that and would not have expected them to do this at all, it allowed us to have a shower and a little rest so we could start to explore the city. The hotel also organised our pick up from the airport as we were a little worried about the taxis, scams etc we had heard of. This was excellent and although dearer than getting a taxi at the airport, our driver was waiting for us, smartly dressed, the car was a decent car, clean and comfortable, had air conditioning and our cases went in the boot easily. The journey took about an hour as we hit rush hour traffic but we felt very safe with the driver as it was a little manic on the roads. In comparison, we took a taxi one day to take us back to the hotel, it was battered and old, not very clean inside, no air conditioning on a hot day, no seat belts and a tiny boot so I very much doubt our cases would have gone in. Also, we were on a cruise and the amount of people who said they had booked pick ups at the airport with their travel agents only to find there was no one there to meet them. So worth every penny and we were able to settle the bill for this at the end of our stay with the hotel. Lovely hotel, we were in room 75, very clean, air conditioning, wood floors, nice bathroom and good size of room for our 3 night stay. All rooms are right next to the lift which we were a bit worried about but did not hear a thing, the only noise we heard was from one inconsiderate guest. Although they say the water is safe to drink in BA the hotel offered a free bottles of water in the room and the small mini fridge was stacked with water for $4 dollars each. We just bought some large bottles of water from the local shop around the corner for about $2, we were only here for a few days so better to be safe than sorry. Bed was firm but comfortable with lovely cotton sheets and nice pillows, slept really well every nigh. Breakfast was very relaxing and went on to 11am. One morning there was a young girl playing the piano which was very nice, but this did not happen every day. Everything was replenished on the buffet throughout service and there was a chef making omelettes to order, had everything you could want for breakfast and very good. If you did not want to eat breakfast here there was a lovely coffee shop and bakery just up the road called the Pain Quotidienne which made the most wonderful lattes, also great for lunch, open until 8pm in the evening. The area of the hotel felt very safe, located near the cemetery in Recoleta, close to some great eating places so if you are worried about walking around at night this is ideal, the hotel also offers bar food in the evening if you did not want to venture out. Fervor was a nice upmarket restaurant to eat fish and steak, would suggest you book a table, either just pop in or ask them to do this for you at hotel reception, by 8pm on a weekday night they were full and people were waiting quite a while for a table. Prices were good (especially for the brits and Americans), just get your head around the price conversion into your own currency, so many “0”s!!! They have a huge wine list starting at say 2,000 and up to 89,000!! Bear in mind, for a good Argentinian Malbec the locals say to make sure it is in a bottle and costs more than 1,000!!! We paid around 4,000 for a lovely bottle of wine which is about £11! (In Feb 2023). El Sanjuanino is next door to Fervor and is more of a locals place offering great Empenadas and again a nice wine list and friendly service. There is also a handy money exchange “Cambio” opposite the hotel, looked like a mini bank, nothing “dodgy”. We could not buy Argentinian money at home and found out the best way was to buy dollars and then change these to pesos. Really would not recommend paying in dollars as they give you a terrible, terrible rate for this. The cambio will even change just a $20 note as you do not want to be left with any pesos when you leave. A lot of places do take credit card but still much safer and a better rate to change the dollars. We were a little worried about BA, it was our first time here and we had read a lot of negatives, about scams, petty thefts etc. We found everyone to be very friendly and the majority of the people spoke English. Like any city in the world, don’t flash the cash! don’t expect to wear an expensive watch or jewellery and expect not to be at any risk of it being stolen. People need to take some responsibility for themselves and not to tar a country by the small amount of bad people it has, these people are in all countries. Absolutely wonderful stay at this hotel, lovely staff, can not recommend enough. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.