Faena Hotel Buenos Aires
Martha Salotti 445, Buenos Aires C1107CMB Argentina
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$498
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Full view
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Dining (141)
Pool & Beach (119)
What is Travelers’ Choice?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Individually wrapped toiletries
Updated 05/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Faena Hotel Buenos Aires
Updated 05/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 500 in Buenos Aires
Location
4.5
Cleanliness
4.7
Service
4.5
Value
3.9
Travelers' Choice
Through folds of red velvet, sweeping panoramic views and whispers of golden Belle Époque elegance, the hotel is an urban oasis located in the very heart of the city. Just a few steps away from the Financial District, Faena Hotel celebrates the spirit of the city that never sleeps. Bursting with flavor and flowing with Argentina’s famous red wines, it has become an epicurean destination ranging from an authentic estancia-style asado barbecue in El Mercado to Bistro Sur’s haute cuisine. A staple in the Buenos Aires social scene, craft cocktails and bottles of Malbec are sipped nightly at the exclusive Library Lounge and Poolbar. El Cabaret is home to the world’s most riveting tango show—Rojo Tango. Ancestral healing rituals and a wide variety of exceptional therapies make Faena Spa one of the best-kept secrets in town. An iconic destination, Faena Hotel Buenos Aires draws fashionable crowds to Puerto Madero with its stunning outdoor pool, one of the city’s prime see-and-be-seen spots.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Nightclub / DJ
Highchairs available
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Manicure
Massage
Pedicure
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Refrigerator
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
Spanish, Portuguese
Location
Full view
98Great for walkers
Grade: 98 out of 100
60Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Contact
Martha Salotti 445, Buenos Aires C1107CMB Argentina
Name/address in local language
Getting there
Plaza de MayoBuenos Aires Underground13 min
BolívarBuenos Aires Underground15 min
Rental CarsSee rental cars from $30/day
1824Reviews26Q+A100Room tips
Reviews
Traveler rating
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Such a good staying there. I loved the design of my room, everything worked well, I really had an opportunity to rest after log trip. Food service - unreal. The staff - perfect. I can't say even one bad word about that place but I could say a lot of compliments. I hightly recommend that hotel.
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Faena Hotel Buenos Aires, Ventas at Faena Hotel Buenos Aires
Responded 5 weeks ago
Thank you for sharing your experience! It will be a pleasure for us to welcome you again. Best regards,
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Beautiful hotel in a trendy area. Was fully booked at the time I was there. Couldn't arrange a late check out. Located near a cannel which has multiple restaurants and night clubs. All the amenities you would expect.
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip: You can store your luggage with them if you have a late flight.
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Helpful
Response from Faena Buenos Aires, Propietario at Faena Hotel Buenos Aires
Responded Mar 11, 2022
Thank you for sharing your experience with us!
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What a Disappointment the Faena Hotel is. NOT a 5 star hotel it once was. The bed in our room was more than 10 years over due for a change. The most uncomfortable bed I’ve slept in a “5 star hotel” . The staff is rude if you are not Argentinian, typical for of a hotel that pays the staff practically nothing and a place no one tips. The bartender at the library was totally focused on taking to the hooker at the bar and totally ignored us sitting next to this loud obnoxious couple. The pool was freezing cold. Why can’t they heat the pool to take the chill off so you can enjoy the pool. The wait staff at the pool was slow to deliver the drinks or food at the pool and often confused the orders or never returned to deliver the correct order. The man at the checkin Juan Pablo is joke. He gave wrong information about the hotels offerings for the valentines dinners. I found out the evening of valentines that there was a Tango Show with dinner that included meat choices that the other restaurants were not offering. The Tango show and dinner was offered for $270 USD per person. I was offered $135 USD pp at the door or 48,000 Argentinian pesos which equals $270 pp. it had to do with the blue dollar. While I was negotiating with the man at the entrance to the Tango show I saw food coming from the Mercado restaurant through the lobby long lobby filled with people uncovered, how disgusting. We declined to eat or see the show. Do yourself a favor and stay at the holiday inn and save yourself a lot of money and aggravation and most of all disappoint in once was a fabulous hotel. They tell you that the hotel is full as well as the restaurants. That’s a lie, nothing at Faena is full except the arrogance they dish out.…
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Faena Buenos Aires, Propietario at Faena Hotel Buenos Aires
Responded Mar 14, 2022
Dear Robert, Thank you for taking a moment and share such a detailed description of your stay at Faena Buenos Aires. We would like to apology because of all the inconvenients you underwent and we would also like to say that these kind of issues are not likely to happen in our hotel. However, we will work very hard on these matters in order to improve our service and solve our failures. We are really sorry to hear that in this opportunity the experience didn´t reach your expectations. We offer you the possibility to speak directly with a Manager, in this case Jimena Marinas jmarinas@faenahotels.com. We remain at your entire disposal for anything you may need. Kind regards,
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Don't be fooled by the "white leather interior" marketing language. The rooms are old fashioned and uncomfortable, but bigger than usual. The bar and restaurant are better, although the choice for breakfast could be bigger. The real star of this hotel is the Rojo Tango show, but that deserves its own review.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Faena Buenos Aires, Propietario at Faena Hotel Buenos Aires
Responded Dec 21, 2021
Thank you very much for sharing your opinion with us. We are so sorry to hear that maybe this time the experience didn´t reach your expectations. However, we are glad to know that you enjoyed our bar & restaurantes and also Rojo Tango show. We look forward to welcoming you back in the future. Kind regards,
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I highly recommend a staycation at Faena Buenos Aires, especially if you can benefit from the great rates for residents. Sundays at the pool can be very busy so I would go for a weekday stay to completely immerse yourself in the Faena experience. It's like a daydream. El Porteño building (as the historic mill transformed into FAENA hotel was formerly known) had been slated for demolition and was saved by historic conservationists in the 1990s. I learned after staying here that the building's bricks were originally imported from Manchester and could not believe that I was staying in a building whose red brick façade came from my University city! Take time to enjoy breakfast surrounded by the Palo Borracho trees [which blossom with huge orchid like pink flowers in Autumn] or inside with a view of the open kitchen and the glass cabinets full of beautiful china, glass and memories. Make sure to have the fruit plate which changes daily. Raspberries, peaches and plumbs were the best treat as well as the home toasted muesli. Poolside, my diet was mostly a liquid one. I loved both the Faena Rosé and Torrontes, the super healthy O'Campo Mocktail of rosemary, grapefruit, ginger and lime, and the earl grey tea served in a perfect teapot. My favorite place to sit is on the daybed at the opposite end of the pool to the bar and its a must to return at night when the whole pool is transformed with red lights flickering on the water and relaxing lounge music that brings back so many memories. My room was large and extremely comfortable, the sumptuous velvet curtains enclosing the bathroom so much fun, and the cleanliness of the room impeccable. I loved the little desk and delicate silver chair in the bathroom. My view of the pool and the city. I loved the red interiors of the closets and was glad I had brought some nice dresses to hang there. The temperature in the room was perfect. Because I asked to change rooms I had a twin room and even though the bed was small it was so comfortable that I slept like a baby without even moving. I loved to draw the curtains even though I usually don't because, why not if you can open and close them at the flick of a switch by the bed! Early morning I turned off the aircon and opened my window to listen to the sound of the birds singing and the water spouting out of the crown fountain in the distance. I especially appreciated Fernando's welcome with his white cape at the door, Delfina checking me in, getting me a seat at the pool on a busy Sunday, and sending a lovely surprise bottle of bubbles to my room due to a confusion about the pool menu service. A very thoughtful gesture! Federico and his colleague at breakfast who served me several coffees, Gisela and Fernanda taking care of my room service requests, Juan Batista who checked me out and let me stay a little longer. Ariel and others who searched and found my favorite FAENA notepads in different drawers and cupboards so I could sketch, and all the staff around the pool where I hung out most of the time! That's the short version of my daydream experience at the fabulous FAENA!…
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Date of stay: January 2021
Value
Rooms
Service
Room Tip: Pool views are beautiful. Also the park view. the hotel is in a former factory
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3 Helpful votes
Helpful
Response from Faena Buenos Aires, Propietario at Faena Hotel Buenos Aires
Responded Apr 23, 2021
Dear Deirdre, Thank you very much for such detailed and beautiful description of your stay at Faena Hotel Buenos Aires. It´s very nice for use to know that you enjoyed the full experience, having the opportunity to attend our restaurant El Mercado and try some of our best wine labels at the Poolbar. Well forward your message to all the teams and we also want you to know that our Experience Managers have already taken note of all your preferences for your next stay. We look forward to welcoming you back very soon. Kind regards,
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We have been living in Buenos Aires for the last 3 years and because of the pandemia and not being able to travel we decided to spent a weekend at Faena. From the decor of the hotel by Philip Stark, the spacious room with the incredible bath tub,having breakfast in the lovely court yard and enjoying the fabulous pool it made our stay so enjoyable and special. We must add the special treatment from the staff from Ariel customer relations to Geremias and Vanesa at the pool
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Date of stay: February 2021
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Faena Buenos Aires, Propietario at Faena Hotel Buenos Aires
Responded Mar 1, 2021
Dear, Rob and Alex. Thank you very much for sharing your experience at Faena Buenos Aires with us. We´re glad to know that you enjoyed your stay and we look forward to welcoming you back very soon. Kind regards.
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This place is over the top. A masterful conversion of a cruddy factory into a luxurious hotel features a lovely pool garden and on-site restaurant. Decor is modern with period, baroque details. Very comfortable rooms.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: February 2020
2 Helpful votes
Helpful
Response from Aldana Acuña, Propietario at Faena Hotel Buenos Aires
Responded Feb 9, 2021
Thank you very much James for sharing your experience with us! We look forward to welcoming you back very soon. Kind regards.
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Amazing experience- 3 nights HOTEL IS OUTSTANDING. GREAT PLACE TO SCAPE the city. Really good food. But I have to say the JEREMIAS at the pool area made all the difference - not only is he an extra nice guy - but was always near to take an order or offer some advice. This type of OVER the top service makes this hotel great! GRACIAS TOTALES MACHO! nos vemos a la prox!
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Date of stay: December 2020Trip type: Traveled
2 Helpful votes
Helpful
Response from Aldana Acuña, Propietario at Faena Hotel Buenos Aires
Responded Feb 9, 2021
Dear Javier, Thank you very much for sharing your opinion with us! It´s really great to know that you had a good experience during your stay. We´ll let Jeremias know how grateful you are for his service at the Poolbar. We look forward to welcoming you back very soon. Kind regards.
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I'll start out by saying, if you're in BA, this place is definitely worth a visit. It's very stylish and a very cool place to hang out. Starting there as a tourist however, is another story. The rooms are tiny. Decor (outside the rooms) is amazing, Service is okay, location is good, but everything else is underwhelming. Came here on my honeymoon, so was in the mood to splurge. We also attended the much lauded New Year's Eve party. Unfortunately, if I'm being totally honest, the party was a little dull and we retreated back to our tiny rooms early, a bit disappointed. I'm from New York, so I'm used to cramped spaces and overpriced items, but this just did not live up to the hype. There are much better elite hotels in BA for travelers, better off staying somewhere else.
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Date of stay: December 2019Trip type: Traveled
4 Helpful votes
Helpful
Response from Aldana Acuña, Propietario at Faena Hotel Buenos Aires
Responded Feb 9, 2021
Dear 869mahimak, Thank you very much for sharing your experience with us. We are so sorry that this time you didn´t enjoy your stay at the top. We´ll share your advice to our managers so that we can keep improving our service and we look forward to welcoming you back in the future. Kind regards,
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The hotel is located in an upscale and pleasant neighborhood. Its staff are generally very courteous and obliging. Taste is very subjective. Whilst the Hotel and its rooms are very opulently furnished I find the thick red velvet curtains and dark corridors everywhere oppressive. There isn't even a writing desk in the room. Switches are not quite within reach from the bed because there is a fairly wide gap between the beds and wall switches.... You need long arms to reach them. There isn't even a kettle in the room for me to make tea. Housekeeping was obliging to bring me one when I requested for it. It is so impractical to have the WC and bidet as separate units. My room (level 4) was unfortunately below or near to the Hotel bar. Of the 3 nights that I stayed there was a life band was performing (presumably at the bar) for 2 nights, It usually ends before midnight. So, I couldn't get to bed till past midnight. An unpleasant experience. …
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Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip: Please see review.
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2 Helpful votes
Helpful
Response from jimefaena19, Director de Recepción at Faena Hotel Buenos Aires
Responded Mar 27, 2020
Thank you very much for taking some time and share your experience at Faena Hotel Buenos Aires with all details. We are sorry to hear that this time your stay didn´t reach your expectations and we will forward your suggestions to the Managers so that we can work on them and continue improving our service. We hope we can have the opportunity to welcome you back in order to revert your opinion and we remain at your entire disposal for anything you may need. Kind regards, Aldana Acuña Sales & Marketing Coordinator faena.com/Buenos-aires | @FaenaBsAs
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PRICE RANGE
$285 - $462 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
faena hotel buenos aires, faena hotel universe
LOCATION
ArgentinaCapital Federal DistrictBuenos AiresPuerto Madero
NUMBER OF ROOMS
88
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Claim Your Listing Frequently Asked Questions about Faena Hotel Buenos Aires
Which popular attractions are close to Faena Hotel Buenos Aires?
Nearby attractions include Puerto Madero (0.3 miles), Rojo Tango (0.02 miles), and Fuente de Las Nereidas (0.3 miles).
What are some of the property amenities at Faena Hotel Buenos Aires?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Faena Hotel Buenos Aires?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Faena Hotel Buenos Aires?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Faena Hotel Buenos Aires?
Conveniently located restaurants include El Mercado, The Library Lounge, and Chila.
Are there opportunities to exercise at Faena Hotel Buenos Aires?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Faena Hotel Buenos Aires have airport transportation?
Yes, Faena Hotel Buenos Aires offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Faena Hotel Buenos Aires?
Yes, dry cleaning and laundry service are offered to guests.
Does Faena Hotel Buenos Aires offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Faena Hotel Buenos Aires?
The staff speaks multiple languages, including Spanish and Portuguese.