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Sheraton Buenos Aires Hotel & Convention Center

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1,848 Reviews from our TripAdvisor Community

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Showing 677: English reviews
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Alicante, Spain
Reviewed 3 days ago NEWvia mobile

Negatives: - Area: Not many dinner options in walking distance - Wifi was free in our rate, but it was poor quality, slow and interrupted - The Club (Lounge): was closed 11AM - 2PM and after 9 PM; No bottled water in the lounge; No paper cups for coffee available in the morning (and no self-service coffee in the morning);...

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Helpful?
Thank szynka
Kolkata (Calcutta), India
Reviewed 4 days ago NEWvia mobile

This is the second time since 2007 I have been to this hotel. Though I did not stay here a decade back, but I can still remember I was impressed with its opulence and service. This time I stayed for four nights on the 14th floor(room no 1412). The location is excellent in San Martin overlooking the historic clock tower...

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Helpful?
Thank drlahiri
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear drlahiri, Thank you for staying with us and sharing a review. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We already share your comments with all the departments that were involved, to make an improvement...

Hong Kong, China
Reviewed 1 week ago

Our recent stay was wonderful from start to finish- from the proverbial 'whoa to go' if you will. The streamlined, renovated Reception area and the Reception staff themselves were fantastic- very calm and soothing after the rigours of our very long and tortuous trip out from Asia. We loved the upgrade to a suite on the 10th Floor - a...

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Helpful?
1Thank Perry B
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Perry B, we are so glad you enjoyed your stay with us. We would love to host you again, and we will ensure that your stay is just as memorable next time. Greetings from Buenos Aires!

Tehran
Reviewed 1 week ago

My family and me were staying over there for four nights of 22-26 March 2017. Price in compare to the hotel general characteristics was very good. Also the location was fantastic.Although the hotel is old and necessitates renovation but still is not much far from Sheraton standards. About the bad points I would say that concierge introduced us Almacen tango...

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Helpful?
Thank AlirezaTehran
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear AlirezaTehran, thank you very much for your feedback. We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Otherwise I will share your comments about the Tango Show with our Concierge. All the feedback we can get from our guests help us...

Reviewed 2 weeks ago

Good hotel for a business visit, spacious room, clean, the internet with acceptable speed. Average breakfast for the level of the hotel. The convenience of having the convention center next door. The room was clean and the staff was very friendly.

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Helpful?
Thank Carlos Tuto N
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Carlos Tuto N, thanks very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon in Buenos Aires.

New York City, New York
Reviewed 2 weeks ago

Stayed for two separate stints in March and April at this gigantic hotel that is conveniently located (very far from international airport and 20 minutes to domestic), slightly off but close to the touristy center of BA. The check-in lines can be brutally long, you are almost 100% that rooms won't be ready until at least 2-3 pm (the hotel...

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Helpful?
Thank rnarisetti
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear rnarisetti, Thank you for taking the time to share your recent experience at the Sheraton Buenos Aires Hotel & Convention Center with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with...

Reviewed 3 weeks ago via mobile

My room had an excellent view, great location, the hotel and rooms are nice. Very convenient for conventions. However they should have more power outlets in the rooms with different type of connections (near the night stands and desk), if you call they do provide an universal connection immediately but you still had to move it depending if you were...

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Helpful?
1Thank Rafael A
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Rafael A, thanks very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. Thanks very much for your time. Greetins from Buenos Aires!

Reviewed 3 weeks ago via mobile

I go Buenos Aires once a quarter and never have booked in the Sheraton. It was my first time in this hotel and I can say that I will go from now on to the Sheraton! The view from the executive lounge at 22 floor is amazing! Finishing a long business day with a beer and see the sun set...

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Helpful?
Thank Eduardo S
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Eduardo S, we were delighted to hear that you had a wonderful stay with us at Park Tower. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences. Thank you so much for staying with us...

Chicago, Illinois
Reviewed 3 weeks ago

As someone who travels for work for about 8-10 months out of the year, I stay in a lot of hotels. I'm a big fan of SPG and their properties. However, this hotel is WAY below standard. I've stayed here 4 or 5 times in the last 6 years, each stay for a week up to 3 weeks and I've...

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Helpful?
Thank Guyhabosha
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Deaer Guyhabosha, thank you for taking the time to share your recent experience at the Sheraton Buenos Aires Hotel & Convention Center with us. I was disappointed to hear about your experience regarding the room condition. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a...

Brisbane, Australia
Reviewed 4 weeks ago

Stayed at this hotel for 3 nights as part of a tour group heading to Ushuara for a cruise. You could not give it a 5 star rating, the public areas were very appealing and well maintained but that is where it stopped. Stayed in room 1122 on eleventh floor and the room was really tired. The bathroom had a...

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Helpful?
Thank TJDJM
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear TJDJM, first of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues and room conditions problems you met during your last stay...

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Staying in Retiro

Neighborhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighborhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Location: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: $136 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Sheraton Buenos Aires Hotel And Convention Center
Sheraton Buenos Aires Hotel Buenos Aires
Buenos Aires Sheraton
Hotel Style:
#32 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#75 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#95 Business Hotel in Buenos Aires
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Buenos Aires Hotel & Convention Center staff and other travelers.
13 questions
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Savannah, Georgia
Denver, Colorado
over a year ago
over a year ago

See all questions (13)

Questions? Get answers from Sheraton Buenos Aires Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try for a room with a nice view of the Torre Ingles and its huge clock. We always knew the time during our recent visit!”
PerryB137, 1 week ago | Read review
“Rooms in the top floors in the river view are the best.”
AlirezaTehran, 1 week ago | Read review
“I don't think there is a good room.”
  • toilet seat falling apart. can we really not get a new one?!
  • toilet seat falling apart. shouldn't be that hard to replace.
  • some damp rags the maid left behind resting on my computer and the room phone.
  • tired wallpaper revealing some mold. gross.
  • They sure don't use those rags to clean the switches and lamps. Once again... Gross!
Guyhabosha, 3 weeks ago | Read review
“We had a gorgeous room, slept peacefully. didn't notice outside. Spent litlle time in room!”
Tracey528, Mar 19, 2017 | Read review
“We enjoyed the view of the park - higher floors may have better views of the water as well.”
451jeanned, Feb 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question