Check in process was easy, quick and hassle-free. Beautiful and spacious room, perfect for staycations. Both beds were very comfortable and everything was clean. Air conditioning was cold. Will definitely return! I will recommend to friends as well!
Great attention to detail. We didn't even request for it but they noted that my Aunt's birthday was coming up and they prepared a little cake and greeting for her. Room was spacious with great view. Early check in and free late check out. Super appreciated that. Also did a survey for them after my stay and mentioned about their policy regarding having to wait some days for my deposit to be refunded from my bank, I was surprised that someone emailed me about it. It wasn't an issue any longer as I was already refunded by then but it means they take their guest satisfaction quite seriously as they read my survey.
Ambiance and cool room. Very friendly staff. Thank you so much for fast check-in and check-out. Looking forward to stay again. Clean and hygiene bathroom and towels. Complimentary bottled waters and coffee, teas and sugars with creamer are all set. Working appliances including thermos and hair blower. I love the toiletries, complete set, good fragrance. what most I like is the beds and bathroom, very spacious and clean. Kudos
I have been in player stadium with my friends playing roulette and i like the service of your stunner name Rose Anne she's very accommodating and fast with my orders...shes so friendly and enthusiastic shes very good i recommend her
We celebrated our 1st wedding anniversary here and the staff made sure it was a memorable one. When we entered the room, there was a hand written card with their sweet personal messages along with some champage we ordered and got a chocolate cake as well. Aside from the hospitality,the room was very clean. Since we are still in the midst of the pandemic, I make it a habit to wipe down high touch surfaces but there was no dust or dirt anywhere. The room is also carpeted so I was worried about my allergies but never had any problems probably because it was very clean. I would say Solaire is the cleanest among all the casino hotels in ASEANA. We are planning to have all our special celebrations here moving forward 💕
This is a beautiful, safe, and clean casino resort. High security upon entering. Check in was easy and Jan was very courteous and gave us a beautiful view of Manila bay Rm 12067. Room was spacious, clean and has nice simple deco. Carlos the House keeping supervisor took pride in his position and it shows with his relationships with his co-workers and how immaculate the room was. Carlos was so kind to answer all our questions about Manila. He is super nice! Ashley was our housekeeper and was so kind, meticulous, and attentive to any request. Lots of bottled water;-)! lol..The Solair has many restaurants to choose from, but I want to point out 3 we tried. The Lucky Noodle was nothing to talk about. We ordered the wonton soup and it was greasy. However, John Mark our server was good. Repeatedly touch back to make sure we were good. We did not return our food because we don't do that. The next was Oasis Garden Cafe, we loved eating here. Simple and some great filipino cuisine. The chef even made a dish that was not on the menu. Delish! Jasmin the supervisor has excellent customer service! Loved that she stopped by to talk with us and made sure we were happy. Joseph and Aaron was our servers and did an excellent job making sure we were always happy. Joseph even gave my husband suggestion about eating kilawin. Which we did not even think about the appropriate time to eat it. We returned for dinner to eat it. It was delicious and others dishes as well. The next is the Waterside Lounge. The food here was nothing to talk about. Maybe it was what we ordered, but it was not memorable. Also, service was not up to par. Jeremy who took our order was a one and done. Never returned to see how we were doing. We asked 3 different servers for our check. We ate here to enjoy the singer and guitarist. They were good entertainment. The one server who I don't know his name is from the breakfast buffet. But he was funny and had a great personality! The variety of the buffet was excellent! Everything was delicious. It was a bit pricey. The casino was ok. Hubby did not like it because no poker and black jack was found on the last night of us there because the black jack tables are located in the middle of all the asian table games. The attached mall is nice and loved that it was next to another mall across the street. We walked through the parking lot to get there. I would return here and would recommend it!…
I have been going to Solaire now for the last 5 years and recommend it highly, I myself being in the food and beverage and customer relations business in the USA can say that there is no better place to stay and relax and be taken care of than Solaire, staff in all areas of the resort are fantastic, so if in need of vacation or to just gamble Solaire is the place!!
It has been 3 years since I last stayed at this hotel. Booked the prestige suite since it was my spouse’s birthday. Even if the rate was on discounted promo , it was really expensive. Got to exchange emails this and that , and at the end it turned out fine. Special thank you for this. Aesthetically beautiful, spacious. The lingering fragrant smell that was felt throughout the resort most specifically in the hallways and room,, I just loved it. That consistency of good service provision from the staff, it is easy to decipher. The casino, bountiful luxury boutiques, leisure amenities, and outstanding specialty restaurants. Super speed free wifi and pleasant breakfast buffet offerings at Fresh.
This was our very first visit to Solaire. We are extremely happy with the assistance we received from the server at the casino, "Nicollete Garcia," who was very accommodating and outwardly friendly. She offered us refreshments and made recommendations for what to eat. We also noticed that she was working with other servers who appeared to be enjoying themselves tremendously while serving customers well. Gratitude to her. The nonstop provision of hot and cold drinks by all casino service personnel was excellent. I hope that Solaire's manager read this review, and keep up the good work.
Rose Ann is very good she is very accommodating to her guest specially to me,I would like to recommended her as a good staff of ur Department. That's why I'm happy I will never forget of her good service.
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