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ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

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Arossim Beach Rd, Cansaulim 403712 India
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Traveler (2154)
Room & Suite (287)
Videos (1)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Updated 05/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Cansaulim
Location
4.5
Cleanliness
4.6
Service
4.3
Value
4.1
Nestled in serene south Goa, amidst lush 45 acres of landscaped gardens, swaying coconut palms and shimmering lagoons - the ITC Grand Goa Resort & Spa has direct access to the pristine Arossim beach.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Bicycle rental
Game room
Water sport equipment rentals
Entertainment staff
Table tennis
Board games / puzzles
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Hindi
Hotel links
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Location

Full view
56Somewhat walkable
Grade: 56 out of 100
23Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
5461Reviews167Q+A100Room tips
Traveler rating
  • 3,789
  • 1,057
  • 332
  • 145
  • 138
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Most Recent
Amit A. wrote a review Sep 2022
Bengaluru, India49 contributions7 helpful votes
Let me first specify why I am not rating it 5 star. 1 star is removed due to ever reducing value of their platinum membership which is the highest level of their loyalty program. Earlier a room upgrade came without asking with a suite upgrade whenever I traveled with family. Not anymore. And this has been my consistent experience in last few months across ITC properties. There seems to be some change in their policy. This was one of the main factors for many loyalty members to keep returning to ITC as their loyalty program used to be best in class. Unfortunately that's not the case anymore. Having said that, Front Office manager Sanjoy did his best in his control to make our stay comfortable. He did provide the next category room to us and ensured that we were very well taken care of. Fortunately the other 2 factors which attracts us to ITC - service and food are excellent as always. Not just Sanjoy, overall staff is very cordial and friendly. I want to specially mention Tirtha Das from K&K and Anand from Pavilion who went out of their way to make our meals memorable. Their breakfast buffet was very sumptuous and everything tasted perfect. Same goes for dinner buffet. Kebabs in K&K were excellent and everything we ordered in Pavilion was top class. Overall fantastic property with great service and unmatched food.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 2 days ago
Dear Valued Guest, Namaste! Thank you for your kind words of appreciation from your last visit experience at our hotel. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neeraj S wrote a review Dec 2021
Kolkata (Calcutta), India46 contributions32 helpful votes
Hotel's Favorite
We were two couples and had booked 2 rooms for stay in ITC Goa. To our horror we got to know there is a big fat Indian wedding in the hotel at the time of our stay. Also we got 4 calls from the hotel for re confirmation(which is quiet unsual in India) which made us feel that the hotel is gonna be a fish market, super crowded and we were doubtful about our experience . however since we loved the pictures of the beach at the ITC property we decided to stick to it . To our surprise our check in was super smooth, we got a nice upgrade too and our entire stay was super comfortable. The hotel staff especially Olga from the front office and Dhruba from the restaurants did everything they could to ensure we had a good time - Huge shoutout to them for their warmth. I was celebrating my birthday along with my son’s and they really made it special with cakes and room decor . The pools are super clean , beach is very well maintained. Our only not so good experience was Royal Afghan Dinner which was not at all up to ITC standard. But again Dhruba heard us well and did everything possible to make up for it. Thanks a ton team ITC for a wonderful experience. Will highly recommend the hotel for families who want to be inside the resort to enjoy and relax. Once we checked in we only stepped out of the hotel only after our entire duration of the stay.
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded Jan 2, 2022
Dear Valued Guest, Namaste! Thank you for taking out the time to post such a wonderful review of your stay . We always imbibe a little extra to keep our guests comfortable and I am very fortunate to have a wonderful team who are dedicated to making truly memorable experiences for our guests. My sincere apologies for the reported inconvenience at The Royal Afghan, and thank you for sharing that the team was able to turn around the experience. I will definitely pass on your kind words of appreciation to Dhruba at The Royal Afghan, and Olga and ensure they get recognized for making your experience more memorable. It was our absolute pleasure having you with us and we look forward to welcoming you back for yet another memorable experience at ITC Grand Goa Resort & Spa. Responsibly yours, Amit Kumar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danielle H wrote a review Sep 2022
New Delhi, India125 contributions109 helpful votes
Have been staying at this property for the last 6 years and this was our best experience yet! The friendly staff, improved menu and rooms and service was top notch. We will be coming back again next month we enjoyed our trip so much! As a platinum member of bonvoy my room was Upgraded to a suite. The pool is huge and my kids enjoy the slide very much!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 5 days ago
Dear Valued Guest, Namaste! We are truly happy to see your review experience as it motivates us further to strive to serve you better. Looking forward to the pleasure of your visit again soon Responsibly yours, Amit Kumar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kushagra wrote a review Sep 2022
1 contribution1 helpful vote
Rabibul helped us keep our room clean and he was the most helpful and sweet guy. It was overall a great experience! It was one of the best experiences I ever had at any place. Thank you ITC for making it possible
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 1 week ago
Dear Valued Guest, Namaste! It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated Thank you for staying with us and look forward to your revisit. Responsibly yours, Amit Kumar General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ramjan wrote a review Sep 2022
2 contributions
This hotel was really very nice . Their staff members are so sweet. They treat their guests in a humble way . They respects all the guests. In this resort very good service good food. There staff members are also take care of cleanliness. Their behaviour are very attractive. It all be done in the guidance OF MR. RAMJAN DIWAN so we are very grateful of Ramzan Diwan .... Thank you very much MR. RAMJAN DIWAN for this amazing service . I will again come soon in this resort....THANK YOU RAMJAN DIWAN...👍👍👍
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 1 week ago
Dear Valued Guest, Namaste! It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated Thank you for staying with us and look forward to your revisit. Responsibly yours, Amit Kumar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aseemtraveller wrote a review Sep 2022
2 contributions1 helpful vote
Stayed for 3 nights at ITC grand Goa. 2 kids 4 adults. Amazing hospitality by the team. Would specifically like to mention about rabibul and Ovi. They ensured we have a perfect stay. Food, kids food especially is too good.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 1 week ago
Dear Valued Guest, Namaste! Thank you for sharing your stay experience. It is a pleasure to know that you had a memorable stay with us. We all look forward to welcoming you again soon Responsibly yours, Amit Kumar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandhya Nalavade wrote a review Sep 2022
4 contributions1 helpful vote
Best location and abutting seaside excels this resort from the rest of luxury class.ITC grand offers the best food and to satiate the taste buds. Ibrrahim, Kimberly, Supriya and Mayur made our stay more comfortable and luxurious, thanks
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 2 weeks ago
Dear Valued Guest, Namaste! It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated Thank you for staying with us and look forward to your revisit. Responsibly yours, Amit Kumar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasmin wrote a review Sep 2022
4 contributions
We been to Itc grand Goa for a short visit...we had a good experience,food was amazing with healthy which none of the hotel I had experience.with unique flavour. Would like to visit n recommend this property for good ambience n for good experience Jasmine carneiro
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 2 weeks ago
Dear Valued Guest, Namaste! We are truly happy to see your review experience as it motivates us further to strive to serve you better. Looking forward to the pleasure of your visit again soon Responsibly yours, Amit Kumar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neha887 wrote a review Sep 2022
Bengaluru, India56 contributions18 helpful votes
+1
This was my 7th time to Goa and the occasion was my partners birthday. I am so glad we decided to go for this resort. They took such good care of us, helped with all surprise decorations and truly gave us the Marriott bonvoy gold treatment. The view from their lobby is to die for, fantastic pools with bars nearby. The only thing I missed was the beach fun given it was monsoon but I’m definitely coming back to experience that. Loved the property, food, room, staff and everything else you can think of.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 3 weeks ago
Dear Valued Guest, Namaste! Thank you for sharing your stay experience. It is a pleasure to know that you had a memorable stay with us. We all look forward to welcoming you again soon Responsibly yours, Amit Kumar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TinyTim wrote a review Sep 2022
10 contributions
+1
The property was wonderful. The staff was super helpful and accommodating. Most request were fulfilled and they took great care of us The spa is fantastic and is a must do. The pool is nice and large and has enough space for everyone and does not feel crowded. It also has a slide for kids to enjoy and a separate adults pool in case you don’t want the noise of the children.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Would avoid the pool view rooms as this is right next to the pool and in season it will be noisy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 3 weeks ago
Dear Valued Guest, Namaste! Thank you for sharing your stay experience. It is a pleasure to know that you had a memorable stay with us. We all look forward to welcoming you again soon Responsibly yours, Amit Kumar General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$214 - $398 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hyatt goa hotel cansaulim, hyatt cansaulim, cansaulim hyatt, park hyatt goa resort and spa
FORMERLY KNOWN AS
Park Hyatt Goa Resort and Spa
LOCATION
IndiaGoaSouth Goa DistrictCansaulim
NUMBER OF ROOMS
252
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Frequently Asked Questions about ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Which popular attractions are close to ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Nearby attractions include Cansaulim Beach (0.6 miles) and Treasures Casino (0.7 miles).
What are some of the property amenities at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Conveniently located restaurants include Star Fish Beach Hut, Mango Terrace, and Zeebop by the Sea.
Are there opportunities to exercise at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does ITC Grand Goa, a Luxury Collection Resort & Spa, Goa have an airport shuttle?
Yes, ITC Grand Goa, a Luxury Collection Resort & Spa, Goa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does ITC Grand Goa, a Luxury Collection Resort & Spa, Goa have airport transportation?
Yes, ITC Grand Goa, a Luxury Collection Resort & Spa, Goa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is ITC Grand Goa, a Luxury Collection Resort & Spa, Goa located near the city center?
Yes, it is 0.6 miles away from the center of Cansaulim.
Are any cleaning services offered at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa?
Yes, dry cleaning and laundry service are offered to guests.