Let me first specify why I am not rating it 5 star. 1 star is removed due to ever reducing value of their platinum membership which is the highest level of their loyalty program. Earlier a room upgrade came without asking with a suite upgrade whenever I traveled with family. Not anymore. And this has been my consistent experience in last few months across ITC properties. There seems to be some change in their policy. This was one of the main factors for many loyalty members to keep returning to ITC as their loyalty program used to be best in class. Unfortunately that's not the case anymore. Having said that, Front Office manager Sanjoy did his best in his control to make our stay comfortable. He did provide the next category room to us and ensured that we were very well taken care of. Fortunately the other 2 factors which attracts us to ITC - service and food are excellent as always. Not just Sanjoy, overall staff is very cordial and friendly. I want to specially mention Tirtha Das from K&K and Anand from Pavilion who went out of their way to make our meals memorable. Their breakfast buffet was very sumptuous and everything tasted perfect. Same goes for dinner buffet. Kebabs in K&K were excellent and everything we ordered in Pavilion was top class. Overall fantastic property with great service and unmatched food.…
We were two couples and had booked 2 rooms for stay in ITC Goa. To our horror we got to know there is a big fat Indian wedding in the hotel at the time of our stay. Also we got 4 calls from the hotel for re confirmation(which is quiet unsual in India) which made us feel that the hotel is gonna be a fish market, super crowded and we were doubtful about our experience . however since we loved the pictures of the beach at the ITC property we decided to stick to it . To our surprise our check in was super smooth, we got a nice upgrade too and our entire stay was super comfortable. The hotel staff especially Olga from the front office and Dhruba from the restaurants did everything they could to ensure we had a good time - Huge shoutout to them for their warmth. I was celebrating my birthday along with my son’s and they really made it special with cakes and room decor . The pools are super clean , beach is very well maintained. Our only not so good experience was Royal Afghan Dinner which was not at all up to ITC standard. But again Dhruba heard us well and did everything possible to make up for it. Thanks a ton team ITC for a wonderful experience. Will highly recommend the hotel for families who want to be inside the resort to enjoy and relax. Once we checked in we only stepped out of the hotel only after our entire duration of the stay.…
Have been staying at this property for the last 6 years and this was our best experience yet! The friendly staff, improved menu and rooms and service was top notch. We will be coming back again next month we enjoyed our trip so much! As a platinum member of bonvoy my room was Upgraded to a suite. The pool is huge and my kids enjoy the slide very much!
Rabibul helped us keep our room clean and he was the most helpful and sweet guy. It was overall a great experience! It was one of the best experiences I ever had at any place. Thank you ITC for making it possible
This hotel was really very nice . Their staff members are so sweet. They treat their guests in a humble way . They respects all the guests. In this resort very good service good food. There staff members are also take care of cleanliness. Their behaviour are very attractive. It all be done in the guidance OF MR. RAMJAN DIWAN so we are very grateful of Ramzan Diwan .... Thank you very much MR. RAMJAN DIWAN for this amazing service . I will again come soon in this resort....THANK YOU RAMJAN DIWAN...👍👍👍
Stayed for 3 nights at ITC grand Goa. 2 kids 4 adults. Amazing hospitality by the team. Would specifically like to mention about rabibul and Ovi. They ensured we have a perfect stay. Food, kids food especially is too good.
Best location and abutting seaside excels this resort from the rest of luxury class.ITC grand offers the best food and to satiate the taste buds. Ibrrahim, Kimberly, Supriya and Mayur made our stay more comfortable and luxurious, thanks
We been to Itc grand Goa for a short visit...we had a good experience,food was amazing with healthy which none of the hotel I had experience.with unique flavour. Would like to visit n recommend this property for good ambience n for good experience Jasmine carneiro
This was my 7th time to Goa and the occasion was my partners birthday. I am so glad we decided to go for this resort. They took such good care of us, helped with all surprise decorations and truly gave us the Marriott bonvoy gold treatment. The view from their lobby is to die for, fantastic pools with bars nearby. The only thing I missed was the beach fun given it was monsoon but I’m definitely coming back to experience that. Loved the property, food, room, staff and everything else you can think of.
The property was wonderful. The staff was super helpful and accommodating. Most request were fulfilled and they took great care of us The spa is fantastic and is a must do. The pool is nice and large and has enough space for everyone and does not feel crowded. It also has a slide for kids to enjoy and a separate adults pool in case you don’t want the noise of the children.