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Protea Hotel Cumberland

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Protea Hotel Cumberland
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57 Reviews from our TripAdvisor Community

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Showing 51: English reviews
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Awesome staff, Awesome food, Awesome room, and Awesome facilities!!! Thank you Cumberland you guys made our weekend very special will definitely see you again soon! Will definitely recommend this hotel to all friends and family!

Helpful?
Thank Terence B
Cape Town Central, South Africa
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 4, 2016

Never thought id enjoy rustic, but it was amazing... The hospitality was top class, we really felt like the only guest in a fully booked hotel. The room was on the smallish side (which really means intimate).... Crisp clean sheets that felt like Egyptian cotton. Hotel's location is literally 5 feet away from the city centre so it is ideal... More 

Helpful?
Thank Nicolette M
Cape Town, Western Cape, South Africa
Level Contributor
128 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed April 30, 2016

I need to disclose that I have platinum loyalty card for this chain. This means that when I book, I qualify for discounts. In this case a pay for a day and get a day free offer. We arrived and checked in during Friday. The hotel has not lifts and so stairs are the way to go, in our case... More 

Helpful?
Thank Nico K
EGICAR, Owner at Protea Hotel Cumberland, responded to this review

Good Morning Mr and Mrs N Kleinhans Herewith I wish to thank you for your comments regarding deviation of standards. We apologize most sincerely, and we appreciated very much you spending your valuable time to inform us of your unhappiness. It is GUESTS like yourself that makes the PH Cumberland a great Hotel due to the fact that we always... More 

Travelers are raving about these Worcester hotels

Cape Town, Western Cape, South Africa
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 20, 2016

centrally situated in Worcester, the hotel has nice comfortable rooms which appear nice and clean, however carpets weren't vacuumed properly as I kept getting little thorns and grape stalks in my feet, by the end of night one i had binned them all. The window netting in my room was torn. Secure parking for a fee. nice lounge and pool... More 

Helpful?
Thank David M
EGICAR, Owner at Protea Hotel Cumberland, responded to this review

Dear Guest Thank you for your comments. It is very much appreciated in bringing the deviation of standards that you have experience to my attention. It is GUESTs like yourselves that make the PH Cumberland great. More 

Struisbaai, South Africa
Level Contributor
4 reviews
5 of 5 stars Reviewed April 14, 2016

Stay here with my wife and my son and had a blast. When we checked in we received a very warm and friendly welcome from the ladies at reception. They offered my boy some sweeties and had a colouring book at reception and really appreciating the extra mile! There is also a very nice swimming pool, very nice gym, squash... More 

Helpful?
Thank Dave P
EGICAR, Owner at Protea Hotel Cumberland, responded to this review

We wish to thank you for your positive comments it is highly appreciated. More 

South Riding, Virginia
Level Contributor
161 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed April 7, 2016

First this hotel is laid out very strangely. You get 1 room key - regardless of how many people are staying in the room. When we asked for another key, we were charged for it. The rooms are ok but very dated. The doors to the hotel rooms are very old, hollow doors and with one good kick would be... More 

Helpful?
Thank TKrobath
EGICAR, Owner at Protea Hotel Cumberland, responded to this review

Dear Valued Guest, Thanks for your comments but we wish to inform you that we follow strict instructions from the Tour Guide regarding the BBQ, I have personally checked your comments and I am satisfied that our staff performed all duties in a very dignified manner. More 

Cape Town, Western Cape, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 6, 2016

Our welcome was pleasant , but that was where it ended. We were told that we have to pay if we want to park on the hotels premises. Our room was comfortable but on a corner with the door in one passage and a sliding door leading to the other passage. The noise from people coming home late in the... More 

Helpful?
Thank 073GaryRoss
EGICAR, Owner at Protea Hotel Cumberland, responded to this review

Mr & Mrs Ross, Thank you for your valued comments, and it is Guests like yourselves that make the P H Cumberland one of the great Hotels in the Western Cape ,& South Africa because we always listen to our Guests. We are looking forward to welcome you and your family to our Lovely Hotel. Have a great day! More 

Cape Town Central, South Africa
1 review
1 of 5 stars Reviewed April 1, 2016

The DSTV was down in all the rooms the whole weekend. This is something you could expect when there is bad weather but the fact that all the channels were working at the bars television and guests had to make their way to a "public area" (the bar area) was a inconvenience. I also can not understand how it is... More 

Helpful?
Thank pierresummers7
EGICAR, Owner at Protea Hotel Cumberland, responded to this review

Dear Guest Thank you for your comments, we thank you for bringing your deviation of standards to our attention. On Easter Saturday the bad whether damaged our DSTD Receiver and it was fixed on Monday morning due it being Easter Weekend and the service company was unable to get the part earlier than Monday. We apologise for the inconvenience Looking... More 

Johannesburg, South Africa
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed December 29, 2015

The hotel just misses the mark. On checking in we asked for a room with a fridge. The receptionist made much noise with some unknown other to bring the fridge from room x to room y and we assumed it would be in order... two hours later nothing had happened. We were then informed that only family rooms have fridges... More 

Helpful?
1 Thank Harriet and Mik... L
Johannesburg, South Africa
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed December 11, 2015

We stayed here at the last minute after experiencing car trouble on the way to Cape Town. The staff were very accommodating and helpful despite our unplanned for midnight arrival. The beds are comfy with good linen and the rooms have recently been renovated. The staff are great - friendly and efficient. Breakfast was better than the usual bog-standard hotel... More 

Helpful?
Thank Jenni44
Questions? Get answers from hotel staff and past guests. Ask a question

62 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Cumberland - Experience the best hospitality in the Boland. The Protea Hotel Cumberland is located in the charming Boland town of Worcester, the heart of the Breede River Valley. Accommodation ranges from standard to deluxe, all fully air-conditioned, or you could spoil yourself and enjoy the luxury of the Presidential Suite. Wining and dining at the hotel is traditional, homestyle and elegant. We offer a variety of leisure facilities at the hotel, with a fully-equipped gym, pool, spa, sauna and steam bath, tennis court and a glass-backed squash court. Venture out of the hotel and explore the Kleinplasie Open Air Museum, Karoo National Botanical Gardens or the Worcester Winelands Wine Tasting Centre. ... more   less 

Additional Information about Protea Hotel Cumberland

Address: 2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
Location: South Africa > Western Cape > Worcester
Price Range: $64 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel Cumberland 3*
Number of rooms: 55
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