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Sante Hotel & Spa

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Sante Hotel & Spa
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172 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Sentosa Island, Singapore
Level Contributor
131 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

On a cold winters evening with the fire on & a good wine, this was an enjoyable place. Whilst the region, place at night on a Monday in winter isn't the the hive of activity & the menu was limited, the quality of the food, wine, service & environment was really enjoyable. I would certainly go back.

Helpful?
Thank kevinfell
Hote1Management, marketing coordinator at Sante Hotel & Spa, responded to this review

Dear Kevin Thank you for the wonderful review of Sante Hotel and Spa. We appreciate your feedback as it helps us to improve our services and customer experience. Thank you for such positive feedback. We are pleased that you had an enjoyable stay with us. Our staff and kitchen will be informed of their good service. We value you as... More 

Somerset West, South Africa
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 27, 2016

The four star rating is not justified. We stayed for 2 nights and had the best time in the Spa. The hotel however leaves lots to be desired. We were given a letter with a Wi-Fi code only to be told it does not work in the Spa Suites by one staff member and another was surprised that there is... More 

Helpful?
Thank dag1307
Hote1Management, Marketing Coordinator at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review Sante Hotel and Spa. We appreciate your feedback as it helps us to improve our services and customer experience. We do apologize for the experience that you had at our hotel regarding the wifi as well as the general facilities. Senior management has been informed and the situations will be... More 

Langebaan
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 27, 2016

I have just returned from 2 days at Sante Hotel and Spa. Unfortuneately the Hotel side of this deal was very disappointing. Not 4 Star at all. The welcome letter states WiFi throughout... but the Spa Suites do not have it. The Room had a rickity old fridge with no ice , no pen to write things down, no info... More 

Helpful?
Thank Sportsbunny
Hote1Management, Marketing Coordinator at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review Sante Hotel and Spa. We appreciate your feedback and take it very seriously as it helps to improve our service and customer experience. We do apologize for the inconvenience caused regarding the general maintenance and facilities. Senior Management has been informed and the issues are being looked into and rectified.... More 

Johannesburg
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 26, 2016 via mobile

I first visited Santé Hotel and Spa in the heydays after it was launched with huge fanfare, marketing spend and massive publicity. The spa especially quickly became the favourite of beauty editors. The place experienced shall we say financial difficulties and was closed for some time. My recent visit was as sad as it was a disappointment from the memories... More 

Helpful?
Thank DallenV
Hote1Management, Marketing Coordinator at Sante Hotel & Spa, responded to this review

Dear Guest We thank you for taking the time to review Sante Hotel and Spa. We appreciate all feedback and take it very seriously as it helps us to improve our services and customer experience. We understand the frustration regarding the experience from the previous glory of Sante Hotel and Spa. We are working every day to improve and fix... More 

Pretoria, South Africa
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed May 12, 2016

Spend a wonderful birthday weekend at the hotel and was pampered from arrival to departure. Spa suites are really very nice and spacious. For a breakaway or conference Sante is intimate and also convenient close to Cape Town.

Helpful?
Thank H7N02W
Hote1Management, marketing coordinator at Sante Hotel & Spa, responded to this review

Dear Guest. Thank you for taking the time to review Sante Hotel and Spa. And what a wonderful review! We are so pleased that you had a good time and do hope that you will return in the near future for another great stay at our hotel. We value you as our guest and appreciate all feedback given by our... More 

Johannesburg
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 6, 2016

We were greeted warmly at the reception with a glass of juice, escorted to the rooms. Lovely spacious rooms with fireplace, air-conditioning system and a heater . Suitable for warm or cold weather. Big bathtub (vintage style) and spacious shower. Tea facilities etc. Two comfortable double beds etc. The weather was chilly , as we came back from the lunch... More 

Helpful?
1 Thank Bongzah
Hote1Management, marketing coordinator at Sante Hotel & Spa, responded to this review

Dear Guest What a wonderful review of Sante Hotel and Spa. We are so pleased to hear that you had a lovely stay at our hotel. We thank you for taking the time to write something so positive and appreciate it very much. We value you as our guest at Sante Hotel and Spa and do hope that you will... More 

Cape Town, South Africa
1 review
3 of 5 stars Reviewed May 3, 2016

I wanted to surprise my husband for our 10 anniversary so bought the Groupon Spa package and an overnight stay. I stated very clearly what I wanted in our room on arrival... nothing was done as per my request. I asked again and waited an hour... still nothing done... when I spoke very sternly to the receptionist eventually almost everything... More 

Helpful?
Thank candice527
Hote1Management, marketing coordinator at Sante Hotel & Spa, responded to this review

Dear Candice Thank you for taking the time to review Sante Hotel and Spa. We appreciate you taking the time to write down your concerns as it helps us to improve our services and customer experience for the future. Please accept our sincerest apology for you experience at our hotel. This is definitely unacceptable and should not have happened at... More 

Western Cape, South Africa
1 review
1 of 5 stars Reviewed April 29, 2016 via mobile

Had a 2 night stay and spa day. Poor service, poor housekeeping, no wifi signal at the spa suites,no functional safe and worst of all Terrible food. Only saving grace was the beautiful surrounds and lovely spa experience.

Helpful?
Thank Arthur M
Hote1Management, Marketing Coordinator at Sante Hotel & Spa, responded to this review

Dear Arthur We Apologize for only responding to you now. Seems to have been a glitch with the responses. We thank you for taking the time to review Sante Hotel and Spa. We appreciate all feedback and take it very seriously as it helps us to improve our services and customer experience. We apologize for the experience you had at... More 

Travelers are raving about these Paarl hotels

Cape Town
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 25, 2016

On Arrival, no one at reception, ( hidden behind a desk) No Porter to assist at vehicle, or anything. We Felt alienated , unwelcome, and cold. On Check out the receptionsit had no cash for change, ( of extras on bill) On returning No Night staff on duty. when returning after a wedding. *( why not a watchman?) No lights... More 

Helpful?
Thank KevinMoss752
Hote1Management, marketing coordinator at Sante Hotel & Spa, responded to this review

Dear Kevin Thank you for taking the time to review Sante Hotel and Spa. We appreciate your feedback and take it seriously as it helps us to improve our services and customer experience. We do apologize for any inconvenience caused regarding your overall experience at the hotel. The general atmosphere of the hotel that you experienced is not acceptable and... More 

Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 21, 2016

Had a spa night package and sleepover at Sante. We were about 20 guests for night package. Guests are given a table number and allocated to treatments according to this number. There is nothing refined about the process. Very loud. Feels like a mass production, 20 people following their therapists all in one go. The treatments were ok. I was... More 

Helpful?
Thank ZAR0602
Hote1Management, marketing coordinator at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review Sante Hotel and Spa. We appreciate your feedback and take it very seriously as it helps us to improve our service and customer experience We do apologize for the inconvenience caused regarding your spa experience and also the breakfast. This is not acceptable. Senior Management has been informed and the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more   less 

Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646, South Africa (Formerly Sante Winelands Resort)
Location: South Africa > Western Cape > Paarl
Price Range: $126 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
Reservation Options:
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Also Known As:
Sante Hotel Paarl
Sante Hotel, Resort And Spa
Sante Winelands Hotel
Hotel Style:
#5 Luxury Hotel in Paarl
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