Mid-range, Mountain View
NUMBER OF ROOMS
When I made my booking there was no mention that we would be accommodated in the Annex. This meant we had to drive to the main building if we wanted dinner and to have the full breakfast. We were greeted by Johnny, who was fantastic, and apologised that we could not be accommodated in the main building as they had a very large party staying there. There was no mention of a reduced rate for not staying in the accommodation which we booked , which was very disappointing and underhand. All I wanted was what we had paid for.
My husband and I stayed here for 2 nights on our way through the garden route. What a place. The staff were all very attentive, they couldn’t do enough for you. Our room was beautifully furnished and spotlessly clean. All the meals were taken on the veranda style restaurant, overlooking the beautiful pool and the ostriches. Very tranquil and relaxing place to stay. The food was fantastic and well presented. Would definitely recommend to friends and family. It was a real find. Thank you all for your kind hospitality.
The first few hours at Mooiplaas was fine, the food was nice and the rooms were spacious. However on the first night something very disturbing happened. I was staying here with my mum and my sister. Whilst I was taking a nap the bartender made a comment to my mum. He said: "I will give you 10 gin and tonics if you leave me alone with your daughter". My mother is quite easy going and did not bother reacting to this. However things then got worse. My mother had already had 5 gin and tonics and at home she is a heavy drinker. She ordered another drink and the same bartender made this drink so strong that she was unable to drink it. She said there was more gin in this drink than tonic and thought he was trying to get her drunk so that she would go to bed, leaving her daughter alone with him. When I heard what happened I was immediately very angry and concerned for my family's well-being. I walked over to the manager and when I told her the first comment the bartender had made, the chef tending the BBQ burst out laughing, literally in my face. I did not even manage to tell them about the attempt to incapacitate my mother as they seemed to find it all very funny. I then returned to the apartment with my mother and sister, the bartender behind all this then turned up to aplogise and tried to shake my hand; which I refused. I asked the man, "why was my mothers drink so strong" and he replied "it was the last bit of the bottle so I poured it all in". Just one minute later I asked him the same question and he said "I wasn't looking what I was doing because I was preoccupied with other work, I must of poured too much in". An innocent man does not have 2 different stories. His intentions to use alcohol to take advantage of my family are very clear. I believe he tested the water with his first comment and when no reaction was given, he began an actual motive. I am not the type of person to leave bad reviews, but I feel concerned for other families and partners that may visit this place in the future. The staff seemed to think it was all a laughing matter, which makes the whole thing that much more disturbing. Please think twice before coming here and stay safe.…
This as a really lovely guest house with a terrific view from the infinity pool and the restaurant. The staff are amazing, shout out to Marshall who is so helpful and friendly. The food is delicious. We both had the ostrich and were very impressed.
We were met by a nice waiter called John. He gave os a nice interduction to the place. We had a wonderfull room with at terasse and a view to the osteiches. Nice pool and restaurant. God breakfast. Need and clean place. Though bad wifi connection at the room (no 10).