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Protea Hotel by Marriott Knysna Quays

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#10 of 30 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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733 Reviews from our TripAdvisor Community

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Showing 601: English reviews
Cape Town, South Africa
Reviewed 5 days ago NEW

Great location, breakfast was superb. Pool area is great Internet station was a nice surprise, free WiFi Easy walk to eating places and Theesen island. Noisy at times though. Plumbing in bathroom needs attention.

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Helpful?
Thank BeBoldCT
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear BeBoldCT Thank you for this online review regarding your recent stay with us. We are delighted to receive your positive comments as well as pointing out your areas of concern. Thank you for mentioning the plumbing, we have looked into it already. We trust you enjoyed the rest of your travels. Kind Regards Paul Fielder General Manager

Upton Grey, United Kingdom
Reviewed 1 week ago via mobile

I guess it was inevitable that charming and pretty Knysna would suffer from such hotels.This caters for coach loads of tourists. Modern, light , airy--all that but even the location on the waterfront marina doesn't lift this from the ordinary. Staff a bit unwelcoming. Little or no atmosphere. Food not sampled as there are restaurants close by. Stay in a...

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Helpful?
1Thank Telthebiker
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Telthebiker Thank you for taking the time to write an online review regarding your recent stay with us at Protea Hotel by Marriott Knysna Quays. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Your interest and concern are much appreciated. Sincerely, Paul...

Cape Town, South Africa
Reviewed 1 week ago via mobile

Stayed a couple of nights and were happy with everything, great location. We first got a room (103) but complained because it was quite far to walk and from the amenities so we were relicated to 260 which is a great room with a balcony. The only negative aspect was the very loud extraction fan from the restaurant next door....

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Helpful?
Thank SchalkBurger
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear SchalkBurger Thank you for taking the time to write this online review regarding your recent stay with us via TripAdvisor. I am delighted to hear that Reception and our Porters were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job! GUEST feedback...

Midrand
Reviewed 1 week ago via mobile

If you want to stay somewhere central in Knysna and enjoy a heated pool, great service, clean air conditioned rooms, friendly staff and an awesome breakfast, then the Protea is the place to be. This was our second stay and we weren't disappointed. It's not a resort so don't expect resort type entertainment. It's a quality hotel which is comfortable...

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Helpful?
1Thank travelmanza
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear travelmanza Thank you so much for this positive review! We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel by Marriott Knysna Quays and we look forward to welcoming you back again soon. Please...

Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

Nothing really to complain about but service, style and atmosphere was just average. Standard tourist hotel with no individual Charme. Location is exceptional though and rooms are clean. If you do not looking for something special but a decent holiday location this is your place

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Helpful?
Thank SteveBoom22
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear SteveBoom22 GUESTS' perceptions of the service they receive whilst staying with us is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete this review after your stay with us, and to assure you that your comments are being used...

Nottinghamshire
Reviewed 2 weeks ago via mobile

Stayed here New Year's Eve. Perfect location, rooms were light and reasonable size. air con was very noisy but not too much of an issue. We had rooms overlooking the docks which was nice. Spent New Year in the bar as everywhere was closed, boys ended up in the pool as they don't seem to celebrate new year in SA...

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Helpful?
Thank KezraB
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear KezraB Happy New Year! Thank you for posting your review on TripAdvisor! I sincerely appreciate your feedback as it helps us to maintain and improve, where necessary, our service standards and facilities. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel by Marriott Knysna Quays again soon. Yours Sincerely,...

Durban, South Africa
Reviewed 2 weeks ago via mobile

Service during check in was terrible. Lady at the front desk was in a rush and rude. Very unprofessional. Another lady assisted us finally with the room cards. We had 3 rooms on the ground floor. Upon entering, the rooms had a musty odour with one of the rooms having a terrible smell in the bathroom which was coming from...

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Helpful?
Thank Yashica A
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Yashica A GUESTS' perceptions of the service they receive whilst staying with us is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete this review. The inconvenience which you experienced is most definitely not the standard we strive to...

Reviewed 3 weeks ago via mobile

Good location along the Garden route, N2, that in itself is way overrated. Right in the heart of Knysna. Hotel itself is okay; nothing spectacular. Bathroom was spotless, room very and thoroughly clean. Expensive for its value, however!!!! It is not a real luxury hotel. It is comfortable nonetheless.

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Helpful?
Thank obiokehi
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear obiokehi, Thank you so much for posting your review to TripAdvisor. It was our pleasure to accommodate you, and your interest is truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel by Marriott Knysna Quays and to...

Vienna, Austria
Reviewed 3 weeks ago via mobile

Good hotel to spend your time in the Knysna area. Room was looking out over the mall. This doesn't give much privacy but there seem to be worse rooms in the hotel. Breakfast was good, service was average. Overall no complaints but also nothing to day wow...

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Helpful?
Thank hjkort
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear hjkort, Thank you for completing a review on TripAdvisor. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We have noted your feedback on the standard room booked, on your next stay I would definitely suggest to book one of our lagoon facing rooms overlooking the beautiful lagoon and...

Johannesburg, South Africa
Reviewed 3 weeks ago via mobile

Fortunately only one night spent here. Clean. Hotel guests have to pay for parking in the secure parking area.....really!!!!! Staff are your typically bored, disinterested robot like people found in this type of hotel. Wi-Fi would not connect but it was easier to blame our devices than sort the problem. Sure Knysna has better on offer.

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Helpful?
1Thank Graeme J
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Graeme J Thank you for your feedback after your recent visit. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence. Yours...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 

Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6571, South Africa
Location: South Africa > Western Cape > Knysna
Price Range: $108 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, TripOnline SA, Orbitz, Agoda and Marriott so you can book your Protea Hotel by Marriott Knysna Quays reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Knysna Quays
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
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Questions & Answers

Here's what travelers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travelers.
7 questions
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Sandton, South Africa
1 month ago
Great Missenden, United Kingdom
8 months ago
Berwick upon Tweed, United Kingdom

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“choose a room facing the lagoon”
 of 5 bubbles BeBoldCT, 5 days ago | Read review
“The rooms closer to the pool are lovely. The lounge areas are relaxing. It's also a heartbeat away from the Knysna Waterfront.”
 of 5 bubbles M839SDnadiab, 3 weeks ago | Read review
“Book a lagoon facing room. Please note, there is no balcony but one can have a good view from the window”
 of 5 bubbles agg_ashu, 5 weeks ago | Read review
“Rooms looking over the lagoon”
 of 5 bubbles 134gd, Dec 10, 2016 | Read review
“Ask for a view of the harbour”
 of 5 bubbles PhilipL779, Oct 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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