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Protea Hotel Fire & Ice! by Marriott Cape Town

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Protea Hotel Fire & Ice! by Marriott Cape Town
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962 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Cape Town
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Showing 810: English reviews
Durban
Reviewed April 14, 2013

Service at the front desk was great but from there on in, terrible. At the pool there is no waitron, you have to use a phone, call front desk and ask them to send someone. Takes forever to get a drink. My hotel room aircon also stopped working, had to call in numerous times to get someone to assist. Breakfast...

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Helpful?
Thank SassySista
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear SassySista Your feedback is valuable to us and thank you for sharing it on TripAdvisor. I am pleased that your initial encounter with the reception STAFF was great. However, I am extremely disappointed that the rest of your stay was not up to our usual standard. We have a barman stationed at the pool deck permanently during the summer...

Pinetown
Reviewed April 13, 2013

I stayed at Fire & Ice for two days(2- 3 April 2013) with my family and the experience was great.Welcoming atmosphere with staff greeting with a smile, going an extra mile to ensure that we enjoy our stay.Clean, well decorated with nice smell lofty entrance. Rooms spacious, clean with temperatures adjustable to suit the weather condition.Gym and heated pool was...

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Helpful?
Thank Siyatusa M
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Siyatusa M Thank you so much for your wonderful comments on TripAdvisor. Protea Hotel Fire & Ice! Cape Town is all about providing the GUEST with a unique experience when visiting the Mother City. Our STAFF thrive on offering the best GUEST service with a friendly approach so that chilling with us is that much easier. I am happy...

Windhoek, Namibia
Reviewed April 9, 2013

I stayed at Protea Hotel Fire & Ice in Cape Town in February with my wife and my son, the experience was great. Strongly recommended. Positive at Fire & Ice - Atmosphere - Originality - Staff presentation - Cleanness - Breakfast (excellent) - Lofts (great) - Gym - Shuttle anytime for a reasonable price to the Waterfront Negative at Fire...

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Helpful?
Thank Francisco-Namibia
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Francisco-Namibia Leaving the hotel with a truly positive experience is what we strive to offer to all of our GUESTS. The unique and trendy design set the scene, with the STAFF adding the final touch in creating a friendly and warm atmosphere. I am so happy that you picked up our attention to detail in STAFF presentation and general...

Cape Town Central, South Africa
Reviewed April 9, 2013

I visited the Fire & Ice recently to attend a presentation by Reputation Matters the top communications company in Cape Town. Parking being what it is in Cape Town I called ahead to confirm there was parking in the building and was pleasantly surprised on arrival to be shown to FREE parking. I have paid up to R50 for half...

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1Thank ChavonnesMUSEUM
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear ChavonnesMUSEUM It is such a joy to read your review of Protea Hotel Fire & Ice! Cape Town. We are proud to offer the Cape Town's hottest conference venue and your comments express our view that “it's coming for business, but staying for pleasure”. Thank you for your kind and positive words of our state-of-the-art facilities; it is greatly...

County Dublin, Ireland
Reviewed April 6, 2013

I traveled to Cape Town and stay at Protea Fire and Ice in the first week of April 2013, stayed in a first generation room on Floor 1, it was good but the holes in the washroom didn't give me a very comfortable feeling hearing way too much about cockroaches in CT which turned out to be a myth. Cape...

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Thank Weqaar
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear WJANJUA Thank you for choosing to stay with us and for providing feedback on TripAdvisor. I am proud to hear of the exceptional service you were offered during your stay. Although you may have encountered some problems, the efficiency of the STAFF made up for it. We aim to deliver the best GUEST service and I will congratulate the...

Los Angeles, California
Reviewed March 28, 2013

-Unfortunately, we had a last minute booking which was graciously accepted, except we were put in a corner room on the southwest side of the hotel where the wind howls. In fact we were offered multiple rooms one evening when the sound was unbearable before our early am flight, all with insufficient wind deterrents. -Staff seldom smiled or greeted when...

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Thank itsJeffYoung
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear NalanJeffrey Y Thank you for taking the time to post a review of you r most recent stay with us. Unfortunately the South Easter is one of the things that Cape Town is known for, although we were unable to accommodate you this time, please note that we have looked into the matter and have subsequently begun to place...

Cape Town Central, South Africa
Reviewed March 26, 2013

We went for the number 1 selling book "A Hustlers Bible" Launch at this very trendy Hotel. Their conferencing Rooms was very good, and the food was amazing. Their bar aria is very well done with real ice piled on the sides. Its location is Central Cape Town, and thus a very nice place to have a stay or Conference.

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Thank AdrenalineSA A
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear AdrenalineSA A We were happy to have hosted the book launch and glad that you found the venue well suited to the event. We have a variety of conference rooms that can accommodate different events and I agree that our location, which is so central, makes Protea Hotel Fire & Ice! Cape Town ideal for events, business and conferencing....

Malkerns, Swaziland
Reviewed March 25, 2013

A huge thank you to Darren and his team for recovering and returning a brand new Iphone which we left in an open room safe and only remembered about a day after we had checked out! It is wonderful to know such honesty still exists in SA.

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Thank Kim R
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Kim R Thank you for posting a review regarding your pleasant experience with Protea Hotel Fire & Ice! Cape Town. Security of GUESTS and their belongings are of the utmost importance to us and I am so happy to hear that you got your phone back. I will definitely share these comments with the TEAM and commend them, in...

Reviewed March 23, 2013

We booked an over night stay in Cape Town so that we could enjoy a show at the Artscape Theatre. We find this hotel comfortable and the food very good. The decor is fun and the staff very helpful. We would not hesitate to use the hotel again.

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Thank Gillian H
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Gillian H Thank you for taking the time to post such a lovely review about your most recent stay at Protea Hotel Fire & Ice! Cape Town. We are so glad you found the hotel to be comfortable and the food very good. When it comes to our restaurant, the chef and TEAM do their best to ensure that...

Durban, South Africa
Reviewed March 21, 2013

My wife and I spent two nights at the Protea Fire and Ice from 15 March 2013 to 17 March 2013. The check in was prompt and easy. The room was extremely clean and the air conditioner worked effectively in the uncertain Cape weather. The staff were all caring and willing to go the extra mile. Jonathan prepared us a...

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Helpful?
Thank Easygoing282
ProteaHotels, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Easygoing282 Wow, we are extremely humbled by your comments! Thank you for posting such a positive review on TripAdvisor and for your continuous support of Protea Hotels over the years. Our aim of providing the best GUEST service is ongoing and I am delighted that you experienced this first hand. Your lovely stay is testament to our TEAMS passion...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $110 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town
Hotel Style:
#27 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travelers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and other travelers.
15 questions
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get an even numbered room for a quieter experience.”
 of 5 bubbles MGF03, 4 weeks ago | Read review
“Maybe ask before the time the size of the rooms. A bit cramped in here. Think the bigger rooms come with a very pricey price tag ;)”
 of 5 bubbles Harmony_SkinClinic, Feb 4, 2017 | Read review
“226 has a shower in the middle of the room. 201 has a leaky shower that will flood your room.”
 of 5 bubbles 270lacyw, Jan 8, 2017 | Read review
“Exec suite in the adjacent building, high floor”
  • One of the 2 bedrooms in Exec Suite 4
  • Stairs leading to the 2nd floor bedroom
  • Shower and vanity in the bedroom
  • Living room in exec suite 4, leading to the bedroom
  • Living and dining area in the exec suite 4
 of 5 bubbles Texas06, Dec 8, 2016 | Read review
“Avoid room right above the pool on the 1st floor.”
 of 5 bubbles kimeram, Nov 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question