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64 New Church Street Tamboerskloof, Cape Town Central 8018 South Africa
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Traveler (437)
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Panoramas (7)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel Fire & Ice! by Marriott Cape Town
Updated 12/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#77 of 128 hotels in Cape Town Central
Location
4.0
Cleanliness
4.2
Service
3.9
Value
3.8
From the moment you step into the lobby of this edgy city centre Tamboerskloof, Cape Town hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. Protea Hotel Fire & Ice! by Marriott Cape Town is ideally situated in the heart of Cape Town, South Africa a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Car hire
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Sun deck
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Afrikaans
Hotel links
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1163Reviews23Q+A100Room tips
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Sunshine342 wrote a review Aug 2022
Pretoria, South Africa48 contributions3 helpful votes
It was terrible I'll never go back. Receptionist was rude after I asked for a room on a higher floor. We got a different conference room located on the same floor as an going construction, no AC. One manager was kind and moved us to sister hotel at Sea Point. My colleague couldn't sleep there was a party in one of the rooms. Terrible but good breakfast.
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: Probably not a good option for conferences or meetings but might be ok for solo travellers. Area...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Aug 16, 2022
Dear Sunshine342 GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete a survey during your stay and conference at Protea Hotel Fire & Ice. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF. I can assure you, should you stay at Protea Hotel Fire & Ice again, that every effort will be made to ensure that you enjoy our true hospitality! Please do not hesitate to contact me personally for any assistance you may require from our side in future. It would be my pleasure to assist you with your next reservation and to ensure that you are well taken care of during your next stay with us. Yours sincerely Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sifisop wrote a review Feb 2022
Soweto, South Africa28 contributions1 helpful vote
Hotel's Favorite
From getting off your uber to check in everything was on point.. view of the mountain from the room was fantastic, house keeping was on point had a lovely time. Safety is no1 thanks to the guy who patrols with a dog outside the hotel street. Staff was very polite nd helpful.
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: Perfectly located
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Mar 21, 2022
Thank you for the awesome review Sifisop!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter H wrote a review Apr 2022
18 contributions4 helpful votes
+1
It's been 10 years sin e I last visited this establishment, which back in the day was a nice place. Today it just looks date and run down. We stayed in loft 6 which was an homage to Dynasty. It seems to be popular with a certain demographic. I wouldn't even think of booking here again.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Don't book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Apr 24, 2022
Dear Valued guest, Thank you for taking the time to share your feedback with us. We are pleased that you have chosen to stay with us. Please accept our sincerest apologies for any inconvenience experienced during your stay, we strive to not only meet but exceed guest expectations at every moment, and unfortunately we have fallen short this time round. We have shared your feedback with our hotel leadership team. Kind regards Fire and Ice! Cape Town team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela L wrote a review Mar 2022
Southport, United Kingdom181 contributions170 helpful votes
+1
Excellent Hotel, amazing views of Table mountain, we stayed here as a group tour, bed and breakfast! The rooms are good, clean, everything you need. Breakfast was good, having a good selection of both hot and cold food! The staff are so friendly and very helpful! Yea, coffee facilities, fresh water daily, fresh towels as required, pool is small but adequate as a city centre hotel! Close to The waterfront by taxi! I would definitely stay here again and would recommend! Beds extremely comfortable and powerful shower!
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: 3 round pin plug adapters required! Picture attached!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Mar 21, 2022
Dear Angela Thank you for your words of appreciation on the survey that you completed during your recent stay at Protea Hotel Fire & Ice. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Fire & Ice and to hearing from you again. Best regards, Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pamela wrote a review Jan 2022
2 contributions
So I suggested the hotel for a 21st birthday celebration, called made a booking and asked to be emailed the menu as I could not find it on the hotel website. Menu was never emailed to me but went any way. Confirmed when I got there if the pool is open as I had also asked when I called and was told it is open but wanted to confirm again before the girls celebrating came, the waitress said she will confirm. Waitress came back and said she confirmed and only people that will not be dinning are not allowed but if you will be dinning yes you can go to the pool. When the girls we ready for the pool the managers told them it is only for in-house guests haibo. Both managers came and told me this and the people I had confirmed with were now not on shift the one I asked on the phone denied that we even spoke about the pool. SO UNPROFESSIONAL that people working in the same hotel have different understanding of their working environment. There are many places we could've gone to if I was told in the 1st place that pool is only for in-house guests. Because I was now irate and not having it we were allowed in the pool. Other than that, the food was very good, the ambiance and the music was great. Will definitely visit again
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Mar 21, 2022
Dear PamYaCh GUESTS' perceptions of the service they receive whilst visiting with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete a survey during your visit at Protea Hotel Fire & Ice . I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF. I can assure you, should you visit at Protea Hotel Fire & Ice again, that every effort will be made to ensure that you enjoy our true hospitality! Please do not hesitate to contact me personally. Yours sincerely Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sia wrote a review Dec 2021
3 contributions
Arrogant and rude management! Treat customers like criminals! Also lots of street noise at night, past midnight from clubs around. If you are looking for a quiet, kid friendly place, this is NOT the one. They don’t even have pool towels, though they have a pool!
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Mar 21, 2022
Dear Ratile I refer to the survey that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Protea Hotel Fire & Ice is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Protea Hotel Fire & Ice is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally. Yours sincerely, Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AnnaGiulia wrote a review Sep 2021
Galway, Ireland26 contributions2 helpful votes
From Saturday the 10th to Tuesday the 13th, we stayed at Protea Hotel Fire & Ice by Marriott, Cape Town. We had booked a Superior room and ended up in a regular room. We were only able to change after insisting and a long discussion with the front desk and supportive screen capture to prove that the room was not up to the standards offered on the website. This was very unfortunate. There was also no update or heads up on the fact that the breakfast advertised was not being served at all at the moment. The breakfast was instead very basic and by no means up to the standards expected in a Mariott hotel. We emailed the customer service and they offered to reimburse the first night as well as the breakfasts but they never paid us back!!!
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Date of stay: April 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Sep 3, 2021
Dear Annaistravelling Thank you for taking the time to complete a survey and to write down your additional comments after your recent stay at Protea Hotel Fire & Ice Cape Town. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding your room and our breakfast offering by no means reflects the high standard of quality and service that Protea Hotel Fire & Ice is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence. Your interest and concern are much appreciated. Best regards, Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lizelle H wrote a review May 2021
Cape Town, South Africa26 contributions36 helpful votes
We overnight at the hotel whilst on business in Cape Town. The staff was very friendly and helpful. We had a lovely dinner at the hotel. The room with balcony was very comfortable and clean with lovely views of Table Mountain. Will stay there again. Highly recommended.
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Date of stay: May 2021
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: The rooms with balconies are very comfortable and it is nice to sit outside and relax with a drink.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Sep 3, 2021
Dear Lizelle Thank you for your words of appreciation on the survey that you completed during your recent stay at Protea Hotel Fire & Ice by Marriott Cape Town. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Fire & Ice and to hearing from you again! Best regards, Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elisa wrote a review Nov 2020
Verona, Italy14 contributions20 helpful votes
We really enjoyed our stay. The room was clean and cozy, it had AC and tv with movie channels, very quite at night and with a beautiful mountain view. The only thing missing is a mini fridge ;) The staff was very friendly and the bar and restaurant served great drinks and food.
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Albert Smit, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Nov 26, 2020
Dear Meneghelloelisa Thank you for your words of appreciation on the survey that you completed during your recent stay at Protea Hotel Fire & Ice. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Fire & Ice and to hearing from you again! Best regards, Albert Smit General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jill B wrote a review Mar 2020
17 contributions15 helpful votes
The rooms at this hotel are small but the restaurant is the best I been in at any Cape Town hotel. I spent 13 days in Cape Town and ate at many restaurants but the one in this hotel was better than everywhere else. The last few days I chose to only eat there.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from PHFire_Ice, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Mar 23, 2020
Dear P9701DVjillb GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a guest review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel Fire & Ice by Marriott Cape Town and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future. Kind regards Albert Smit General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$67 - $95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel fire and ice! cape town, protea hotel fire ice, protea hotel cape town, extreme hotel cape town
FORMERLY KNOWN AS
Extreme Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town CentralCity Bowl
NUMBER OF ROOMS
201
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Frequently Asked Questions about Protea Hotel Fire & Ice! by Marriott Cape Town
Which popular attractions are close to Protea Hotel Fire & Ice! by Marriott Cape Town?
Nearby attractions include Dinner Time Stories SA (0.1 miles), Local Knowledge (0.2 miles), and Iziko South African Museum and Planetarium (0.3 miles).
What are some of the property amenities at Protea Hotel Fire & Ice! by Marriott Cape Town?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Fire & Ice! by Marriott Cape Town?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Protea Hotel Fire & Ice! by Marriott Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Fire & Ice! by Marriott Cape Town?
Yes, secured parking and street parking are available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! by Marriott Cape Town?
Conveniently located restaurants include SeaBreeze Fish & Shell, Thali, and Lola's.
Are there opportunities to exercise at Protea Hotel Fire & Ice! by Marriott Cape Town?
Yes, guests have access to a pool and a fitness center during their stay.
Does Protea Hotel Fire & Ice! by Marriott Cape Town have an airport shuttle?
Yes, Protea Hotel Fire & Ice! by Marriott Cape Town offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Protea Hotel Fire & Ice! by Marriott Cape Town have airport transportation?
Yes, Protea Hotel Fire & Ice! by Marriott Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Protea Hotel Fire & Ice! by Marriott Cape Town located near the city center?
Yes, it is 0.9 miles away from the center of Cape Town Central.
Are any cleaning services offered at Protea Hotel Fire & Ice! by Marriott Cape Town?
Yes, dry cleaning and laundry service are offered to guests.