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Protea Hotel Fire & Ice Cape Town

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Protea Hotel Fire & Ice Cape Town
Protea Hotel Fire & Ice Cape Town
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889 Reviews from our TripAdvisor Community

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Showing 748: English reviews
Somerset West, Western Cape, South Africa
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We didn't stay here, but popped in for a milkshake one evening at their bar. One of the most elaborate milkshake menus I have seen! The bar is modern, chic and clean. Milkshake sizes are good and service is very friendly with a "happy to help" attitude! We shared the Rocky Road and Turkish Delight options and were very impressed.... More 

Helpful?
Thank JanineLiane
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Good hotel for business stop. Room decor is contemporary but attention to detail should be given more thought. The woodwork in the room is very dated and not in line with the contemporary room design. Not having a mini bar in room is a bit disappointing. Internet is good and free. Breakfast is good with good variety. Food in restaurant... More 

Helpful?
Thank Imranfarid
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Imranfarid Thank you for staying with us and I do hope your next trip will have some leisure time so that you can enjoy one of our milkshakes or explore the many attractions Cape Town has to offer. Travel Safely Janneman More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

We wanted to love the Fire & Ice- the decor is funky, the breakfast was great and the lobby was a popular spot. Unfortunately, the overall quality of the amenities and the service is sub-par. The phone in our room barely worked, and when it did, reception often did not answer. The plug outlets were falling out the wall, as... More 

Helpful?
Thank Beryl T
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Beryl T I apologise that we could not meet and exceed your expectations - we are always in search of excellence and the best GUEST service. Your comments have been shared with the TEAM and we will ensure your next stay is a lot better. You are welcome to make direct contact with me. Janneman More 

Cape Town
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel tries to be too funky and it probably works if you are not a resident as the dining facilities are good. The rooms are tiny and a large person will probably not be able to easily walk between the wall and bed. Poor light placement makes it difficult to set the AC and doors to the shower and... More 

Helpful?
Thank Salim P
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Salim P Thank you for staying with us - we have a selection of rooms available that offer more comfort. I recommend a superior room with patio or one of our executive apartments for your next stay with us. Looking forward to welcome you back. Janneman More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Not impressed with the size of the room. The TV is small, limited options in terms of dstv. Drinks (coffee) not replenished. No bath, only shower. Location is central, but overall I believe there are better 4 star hotels in Cape Town. Not terrible, but definitely not good either.

Helpful?
Thank Tobie O
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Tobie O Thank you for staying with us and I hope you had time to explore and experience Cape Town - the hotel does have a great location with easy access to attractions and activities. Wishing you safe travels and looking forward to welcome you back. Yours always Janneman More 

Dubai, United Arab Emirates
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 19, 2016

The hotel is definitely a good choice considering the location in town and the nice view that you can get from your room. The staff is very young and friendly and it looks like a very young hotel, so the vibe is very nice. The room was quite small and bit dark, but the bed is comfortable though. In overall... More 

Helpful?
Thank lucag_85
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear lucag_85 The hotel does have an energy and vide to it from the music in the lobby to the burgers and milkshakes and easy access to Cape Town activities and attractions makes this the ideal hotel for holiday or business accommodation. We are always working towards making our guest experiences better and I look forward to welcome you back.... More 

Johannesburg, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 15, 2016 via mobile

I had been looking forward to my visit, having visited the venue for a couple of parties before and had been impressed. When I eventually came to stay there... I was so disappointed with the service and the whole experience I will never request to stay there again.

Helpful?
Thank Azwimmbavhi M
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Azwimmbavhi M I am truly sorry to hear that we could meet or exceed your expectations and I would like to make contact with you so that I can understand what went wrong and how we can fix this. Please contact me Janneman More 

Pretoria, South Africa
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 13, 2016

A quick visit to the Mother city turned even more pleasant because of the stay at the Fire and Ice. Reception staff was very professional and I was pleasantly surprised with the refurbished interior. The visit to the dining area and bar provided a relaxing atmosphere and nice vibe. The view from the hotel contributes to a memorable stay.

Helpful?
Thank Redsox773
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Redsox773 Thank you for staying with us and I hope you had an amazing visit exploring and experiencing our city! We look forward to welcome you back so you can try more of our amazing milkshakes! Travel Safely Janneman More 

Vilnius, Lithuania
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 12, 2016

The room was hot, no elite benefits, Marriott Platinum is not recognized, no upgrades, the rooms are small.. I did not like being there at all and I had to cancel the remaining stay and leave as I could not stand it...

Helpful?
Thank Vaiduks
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Vaiduks I am truly sorry to hear that as a Marriott Platinum member we did not meet or exceed your expectations. You are welcome to make contact with me as I would like to discuss this in person. Yours always Janneman More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2016 via mobile

I was shocked to find out that the prestigious Fire and Ice Hotel had such reasonable rates, even considering the refurbished interior of the Hotel. I'm glad to find out that even though the interior has changed, the quality and goodness of the famous Milkshakes and burgers have not. Even though,this time, I opted to try something different on the... More 

Helpful?
Thank Tamsyn B
Janneman B, General Manager at Protea Hotel Fire & Ice Cape Town, responded to this review

Dear Tamsyn B Thank you for sharing your stay with us and I am proud of you resisting the burgers and exploring the other items on the menu - my favourite is still the oxtail! Looking forward to welcome you back and hope you will one boast that your have had every milkshake flavor we have! Yours always Janneman More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 

Additional Information about Protea Hotel Fire & Ice Cape Town

Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Location: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl , Tamboerskloof
Price Range: $101 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice Cape Town 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town
Hotel Style:
#26 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
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