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Hollow On The Square Cape Town City Hotel

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Hollow On The Square Cape Town City Hotel
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49 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Caloundra, Australia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The room was huge and had everything we needed. Free WiFi but a bit slow and intermittent. The hotel staff were amazing, nothing was too hard for them to help us with or to organise. Even walking us to places so we didn't get lost.

Helpful?
Thank jacquid1962
madrid
1 review
1 of 5 stars Reviewed 1 week ago

The hotel is quite comfortable, rooms are big and new. But I found cockroaches in my room and my colleague saw several in the breakfast room. That is unacceptable! Furthermore, the taxi service from the hotel is slow and more expensive than the regular one. Finally, when I had to leave to the airport I booked a taxi the day... More 

Review collected in partnership with this hotel

Helpful?
Thank noruegabergen
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest As you will see from previous responses we are quite open to criticism but I must admit I am saddened that our lowest ever score on Tripadvisor may not necessarily be a reflection of your overall stay and I would like to address your concerns. Firstly I am glad that you enjoyed the rooms which you found... More 

Paris, France
1 review
4 of 5 stars Reviewed 2 weeks ago

I visited Cape Town in the framework of an international conference. The Hollow on the Square is conveniently located in relation to the Cape Town International Convention Center (CTICC), only 7 minutes on foot, and the Waterfront (15 min on foot).. Rooms, both at the main building and Green annex are spacious, comfortable and clean. Service in the reception desk... More 

Review collected in partnership with this hotel

Helpful?
Thank clarac637
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thanks so much for your kind comments about the hotel and staff! Regarding the Internet our sincere apologies that you had a bad connection. I would greatly appreciate it if you could send me an email to gm@hollowonthesquare.co.za to let me have your Room No as we will ensure that we get a booster installed in that... More 

New Jersey
Level Contributor
1,479 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 2,018 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for 6 days. Our room was large and functional - with TV, safe, coffee machine and a fridge. The WiFi was free but it was very weak, practically not usable most of the time. We participated in the conference in Cape Town so this hotel was our choice due to its proximity to the Convention... More 

Helpful?
Thank podrozniczka60
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thanks so much for the wonderful review and for raising areas for improvement which enables us to know about shortcomings and strive to get our service levels higher. We have engaged the services of one of Cape Town's top restaurant specialists to provide staff with further training specifically on areas that you raised. Thanks again and we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2016

I stayed here for 7 days. We had gone for a conference at the convention centre. The hotel was really close to the centre. The staff were all extremely helpful, and would always go out of their way to make our stay comfortable. I'm grateful to Devron, Desmond, Donald & Charles who really made us comfortable, and arranged all our... More 

Helpful?
Thank Ayesha R
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thank you for your wonderful comments regarding the hotel and the staff! I have conveyed your message to those mentioned and it really does inspire us to do even better! Thanks again and we hope to see you again soon! Yours in hospitality Paul and The Team More 

Roodepoort, South Africa
1 review
4 of 5 stars Reviewed July 28, 2016

The staff were very friendly and helpful. The rooms were very comfortable and lovely and warm on a cold winters' day in Cape Town. The restaurant has a fair menu but we had to go elsewhere for more of a variety of food.

Review collected in partnership with this hotel

Helpful?
Thank mandy_perry
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thanks so much for your kind, positive review! We hope to see you back with us soon! Yours in hospitality Paul and The Hots Team More 

Johannesburg, South Africa
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 18, 2016 via mobile

This feels like an old building that has been restored. The lobby is not great but the rooms were very enormous with everything you may need including USB ports for charging and a wall safe. The bathroom had been recently redone and I was very comfortable. The buffet breakfast was not bad, and all in all I had a pleasant... More 

Helpful?
1 Thank Moose-JHB
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thanks so much for the kind comments! We have taken heed of your comment regarding 500 MB of data and now guests can have unlimited data if they exceed the 500 MB. Whilst we do have instant coffee in the rooms we have Truth Coffee in our restaurant which can be ordered upstairs and Truth just received... More 

Steelpoort
2 reviews
3 of 5 stars Reviewed June 27, 2016 via mobile

Very close to public transport (train, myciti bus terminal). 10 minutes walk to V&A. Need to improve on breakfast meals and introduce new meals. Rooms are spacious and beautiful with view of the inner city. Friendly staff. Parking provided for guests

Helpful?
Thank Tebogo M
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thanks so much for your positive feedback! Regarding the meals we do take customer feedback extremely seriously. We presently have a wonderful French food and beverage consultant working with us who has worked at the likes of Cape Grace and Taj and hope that you will enjoy the changes. Thanks again Paul and The Team More 

Pinetown, South Africa
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 20, 2016

My company booked me into overnight accommodation at this establishment for the first time in 2013. Subsequently, I requested the same establishment when traveling during 2014. What an amazing experience. I stayed in the Green Annex section of the hotel. Upmarket, modern and superb. The service from front desk all the way to the waiters are exceptional. Well worth the... More 

Helpful?
Thank Elize K
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest. Thank you for your wonderful feedback! We look forward to seeing you back at HOTS again soon! Yours in hospitality Paul and The Team More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 11, 2016

Great hotel with friendly staff. My room was large and modern and the location is not too far from the V&A Waterfront and Long Street. At night though the immediate area can be a little too quiet. The breakfast service was also very good. I would stay again.

Helpful?
Thank Charlie7486
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thanks so much for your wonderful review and we are glad that you had a great first trip to Cape Town! We hope to see you back again soon! Yours in hospitality Paul and The Team More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hollow on the Square is conveniently situated within walking distance of the famous V&A Waterfront, City Centre, Cape Town International Convention Centre (CTICC), and just minutes from other inner city shopping meccas such as Green Market Square, St Georges Mall and the beautiful Flower Market. This trendy modern city hotel offers 56 large semi-self catering en-suite bedrooms with all modern amenities. The eco-friendly addition to the hotel, The Green Annexe, an oasis of 'green'-inspired hospitality, boasts 30 stylishly calm rooms, which have all been created with energy-efficient and environmentally sound materials, without compromising on luxury. The trendy public areas portray a French-chic vibe and include a relaxed lounge and dining area with cocktail bar and patio. For keeping you connected 24-7 we have Wi-Fi throughout the hotel. For the first-time travellers to Cape Town, or for guests who need assistance with anything to do with Cape Town, our friendly Concierge is available to help enrich your stay in the 'Mother City'. Not only do we offer advice, but also a shuttle service and tours within the city and surrounds (booking advisable), car hire and the ease of foreign currency exchange within the hotel. ... more   less 

Additional Information about Hollow On The Square Cape Town City Hotel

Address: 9 Hans Strijdom Avenue, Cape Town Central 8001, South Africa (Formerly Tulbagh Hotel)
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $99 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hollow On The Square Cape Town City Hotel 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Hollow On The Square Cape Town City Hotel South Africa
Hotel Style:
#61 Luxury Hotel in Cape Town Central
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