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The Westin Cape Town

Hotels.com$257*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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The Westin Cape Town
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2,143 Reviews from our TripAdvisor Community

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Showing 1,821: English reviews
London, United Kingdom
Reviewed January 13, 2014

This is our third time staying at the Westin Cape Town. Mostly because it is a nice hotel, nicely located, and we are SPG Gold. On both of our previous stays (2008 and 2011) we noted how surly and cold the hotel staff was. And we had other friends who had stayed at the hotel notice the same thing. But...

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Helpful?
Thank Steves_Rickshaw
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear M_and_S_advent Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Westin Cape Town and we hope to see you again very soon for your next stay in Cape Town. Be well, be Westin Rob Kucera

Norwich, UK
Reviewed January 8, 2014

Stayed here just after new year for a business trip but extended it into a bit of a holiday as it was my first time in Cape Town. On the plus side, I arrived really early but was able to check-in straight away. The staff member serving me at the desk did not smile once and remained pretty severe throughout....

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Helpful?
1Thank Robert C
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Robert C Thank you for your feedback and taking the time to post your comments. We are please to hear that you enjoyed the heated floor in the bathroom. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Your comments will help us in our...

Montreal, Canada
Reviewed January 4, 2014

Great hotel and perfect for business trips and right across to the convention centre. It's close to the waterfront and the hotel has a free shuttle service running every 15 minutes to/from. Good wifi in the rooms which is important.

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Helpful?
1Thank Bgottlieb2
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Bgottlie2 We were delighted to hear that you had a wonderful stay with us at the Westin. It was nice to hear that we exceeded your expectations. We work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future. Be well, be Westin...

Monaco-Ville, Monaco
Reviewed January 4, 2014

Service was bad! It is a very nice hotel and is very well laid out but the staff left me very disapointed. A five star hotel with 2 star staff is a 2 star hotel for my opinion. This is a real disapointemnt because it is such a nice looking hotel.

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Helpful?
1Thank Lechiffre1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Lechiffre1 Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Westin. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the service that you have received, we train and remind all our staff to be...

Detroit
Reviewed January 3, 2014

The hotel is beautiful. Common areas very nicely decorated and guest rooms are large and spacious enough that after 10 days I did not feel cramped. Concierge level is worth the cost for the morning breakfast and afternoon drinks and appetizers. The infinity lap pool and whirlpool are divine with panoramic views of the harbor. The views from the hotel...

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Helpful?
3Thank JollyTravelerDetroit
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear JollyTravelerDetroi Thank you for the positive review of our hotel. We are happy to know you enjoyed your time at the Westin and we hope to see you again very soon for your next stay in Cape Town The Westin Difference The Westin Difference makes healthful choices irresistibly appealing – offering innovative programs that ensure our guests feel well...

Atlanta, Georgia
Reviewed January 3, 2014

This was my 1st trip to Cape Town and I would rank this Westin as a good business hotel option I've stayed due to the accessibility of my business requirements and proximity to the harbor and restaurant options. If you have business at the CTICC this is a great option as it is less than a 1 minute walk from...

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Helpful?
1Thank cazjamz
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Cazjamz Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed the hotel. I reviewed your comments regarding your stay with us at Westin Cape Town. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for all the issues you...

Zurich, Switzerland
Reviewed January 3, 2014

Modern hotel at good location. Easy to get there by rental car as well. Immediate attendance by the bell man who took care of our bags and our car. Check-in was friendly but utmost complicated. I had 4 nights booked, though in individual bookings, since I had to remain flexible in terms of being able to cancel and leave (whilst...

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Helpful?
Thank RHW1974
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear RHW 1974 Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. Whilst I can...

Pamplona, Spain
Reviewed January 2, 2014

I have been there several times. The hotel is very modern and luxurius. Plenty of space everywhere, rooms, restaurants etc. Service is very good. There is a very nice spa-gym. It is very close to the waterfront and there is a free shuttle to go there. They finally have a proper wifi.

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Helpful?
1Thank alf viajero d
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear alf viajero d We are delighted to hear that you had a wonderful stay with us at the Westin. It was nice to hear that the Westin Staff and Hotel exceeded your expectations. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the...

Baltimore
Reviewed January 1, 2014

We stayed twice over a period of two weeks at this wonderful hotel and loved every minute. The first time was only for a night and the second for three nights. The staff is incredible and so are the rooms. We had wonderful views of the Harbor. We had access to the Executive Club level and enjoyed breakfast and afternoon...

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Helpful?
1Thank Nick P
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear NickP Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Westin Cape Town and we hope to see you again very soon for your next stay in Cape Town. Be well, be Westin Rob Kucera "WestinWORKOUT State-of-the-art and well equipped, the WestinWORKOUT gym helps keep fitness routines...

UK
Reviewed January 1, 2014

I booked in around mid afternoon on a Saturday and expressly asked for a room with a high floor, the fairly unhelpful receptionist took ages to sort out my room and she wasn't a trainee just incompetent at her job unfortunately. She said I was being given a suite due my employer booking the room and then told me it...

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Helpful?
Thank RJB1000
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear RJB1000 Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We train and remind all our staff to be helpful and courteous and I regret that we did not meet your expectations...

Questions? Get answers from hotel staff and past guests. Ask a question

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 

Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $234 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#10 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Cape Town staff and other travelers.
20 questions
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Questions? Get answers from The Westin Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher the better”
MarkB75, 4 weeks ago | Read review
“rooms with the mountain or sea view are nice but nothing exceptional.Higher floors are really nice.”
946ajaym, 4 weeks ago | Read review
“higher floors were less noisy”
enjoy0001, Mar 18, 2017 | Read review
“ask for table mountain view”
609yulianaz, Mar 16, 2017 | Read review
“The Higher rooms have wonderful views of the Mountain and the Harbour”
Sandie250, Mar 9, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$257* /night
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Prices are for 1 room, 2 adults
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