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The Westin Cape Town

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The Westin Cape Town
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1,995 Reviews from our TripAdvisor Community

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Showing 1,690: English reviews
Seattle, Washington
Reviewed 2 days ago NEWvia mobile

As much as I wanted to hate staying at a boring generic business hotel next to a convention center, this hotel did impress! Yes, it's a boring hotel. But the rooms were beautiful (I stayed on the 10th floor) with "rain" showerheads and a separate toilet room, comfortable beds, and a nice working space. The gym was surprisingly small for...

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Thank loveDCA
Guildford, United Kingdom
Reviewed 3 days ago NEWvia mobile

As is so often the case it is people who make the difference in a hotel that sets itself high standards. I was extremely impressed with the quality of staff at the Westin Cape Town from the charming gentleman at check in to the restaurant staff and everyone in between. I was here on business but having been in Cape...

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1Thank Tim H
California
Reviewed 4 days ago NEW

In our travels we would rate the Westin Cape Town as one of the best we have stayed in. Room and view were beautiful as we were facing the harbor on the 18th floor. The staff were tip top and even the shopping was great. We would stay here again in a minute!

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Thank CaptBill64
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

the rooms and breakfast are top notch. No complaints there. The staff could do with improving their attitudes a bit. They can occasionally be a bit surly. Perhaps they are not empowered enough or afraid of making a mistake? Location is excellent and it's all what you'd expect in a Westin. It would need to be for the price. There...

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Thank rockyeveryday
Carnaxide, Portugal
Reviewed 5 days ago NEWvia mobile

Excelente hotel: very good room , great and confortable bed, and very good service. A small bus all day long between the hotel and the waterfront. A travel desk very helpful for tours. The hotel is, however, quite expensive.

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Thank Jose M
Seattle, Washington
Reviewed 6 days ago NEW

We had a great deal on a deluxe room on the executive levels. Great views from spacious, well appointed rooms. Breakfast in the ON19 restaurant had a good selection on the buffet and hot meals - freshly cooked. Comfortable beds and working space in the room with good wifi. Large bathroom with separate shower and bath and good toiletries. Nice...

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Thank riverbean
Palos Verdes Estates, California
Reviewed 6 days ago NEW

The staff were very friendly, helpful and professional. I was pleasantly surprised with the hotel service since it was just a Westin, not one of the luxury brand of SPG. The hotel cleanliness and the breakfast buffet food selection was quite impressive. The hotel had a great location since it was close to all the major sites.

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1Thank Candy F
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Candy F Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Suffolk
Reviewed 1 week ago via mobile

Lovely westin property, right in the heart of downtown close to the V and A waterfront. The staff without exception were very friendly and kind, from front desk to housekeeping. We were upgraded to a club room as SPG gold members and the lounge is great, on the 19th floor with awesome views across the city and mountains. Our room...

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Thank tryanythingonce
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear tryanythingonce Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,...

Kochi (Cochin), India
Reviewed 1 week ago

Westin was fully booked as usual. extremely busy. got upgraded. good sized rooms. no view as one would expect in cpt. the taj or v & A hotel is outstanding. good security mechanism give the risk. check out took for even, not that they had other customers waiting. she took some 15 mins to check out. if not for corporate...

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Thank mjacob007
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear mjacob007 Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your check...

Reviewed 1 week ago via mobile

I love staying at the West In. I normally like apart hotels. But when I feel like some pampering I go to the West In. It's fuss free, has a great breakfast, the rooms are in an excellent condition and the gym and spa facilities are beyond compare. View of the gym is something you just have to experience. I...

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Thank Mphoza
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Mphoza Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding our rooms,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 

Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $219 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#11 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#25 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Cape Town staff and other travelers.
18 questions
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Questions? Get answers from The Westin Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Face the harbor”
 of 5 bubbles CaptBill64, 4 days ago | Read review
“Executive floors are high and have good views”
 of 5 bubbles riverbean, 6 days ago | Read review
“Ask for a higher floor, room facing the water”
 of 5 bubbles CandyF345, 6 days ago | Read review
“Ask for waterfront/sea view rooms.”
 of 5 bubbles Gerry1582, 2 weeks ago | Read review
“Our room was on the 8th floor. It was quiet. Security in the hotel was good.”
 of 5 bubbles pollyb426, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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