We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Cape Town

Traveler (1085)
360
Panoramas (5)
Video (5)
Certificate of Excellence

About

#41 of 117 hotels in Cape Town Central
Location
Cleanliness
Service
Value
Certificate of Excellence
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront in Cape Town, South Africa, The Westin Cape Town is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. Our 5-star business hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront.
Read more
Property amenities
Pool
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Adult pool
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Hotel links
Visit hotel website
Special Offer:Get 15% off this season
Hotel deals
2,586Reviews
32Q+A
100Room tips
Traveler rating
  • 1,463
  • 788
  • 199
  • 77
  • 59
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
The Westin Hotel is a 05-star hotel located in the centre of Cape Town and not far from the Waterfront. Its bedrooms are big, comfortable and the quality of sleep is super with choices of pillows, etc. The hotel has a free and frequent shuttle to and from the Waterfront, offers
Read more
Response from Westincpt, Manager at The Westin Cape Town
Responded today
Dear Maria Thereza M, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon! Warm regards, Leon Meyer General Manager
Read more
+1
The service is excellent, great modern rooms with exceptional views. For a large hotel they manage the small touches expertly and offer a very personalised service. Food and Beverage is consistent and there are a wide variety of offerings. Given the recent water shortages in the
Read more
Response from Westincpt, Manager at The Westin Cape Town
Responded today
Dear Brad G, Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities and appreciate the small touches our team provides daily. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your stay. It’s great to know that you enjoyed it.Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again! Warm regards, Leon Meyer General Manager
Read more
+1
This hotel is new and cozy, restaurants are quite good. Most staff here are helpful and with very good attitude. Although price is comparatively high in South Africa, for the quality of service, it is recommended.
Read more
Response from Westincpt, Manager at The Westin Cape Town
Responded 4 days ago
Dear Valued Guest, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon! Warm regards, Kyle Dixon Duty Manager
Read more
Firstly this is not a 5 star hotel, at best 4 stars in need of decoration. and The ground floor restaurant is old, worn and outdated. I occupied suite 601, at over us$400.00 per night, suffering daily hammering and drilling from 08.00am -16.00 hours, I was advised of this by
Read more
Response from Westincpt, Guest Relations Manager at The Westin Cape Town
Responded 6 days ago
Dear London Wolfee, Thank you for choosing to stay at the Westin Cape Town and providing your honest feedback after your recent stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared all your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent similar inconveniences from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cape Town in hopes of restoring your views on our service dedication. With kind regards and renewed apologies, Luqmaan Bohardien Guest Relations Manager
Read more
This is an iconic hotel in cape town, and the spa has been a highlight for years. I have stayed many times and it never fails to impress me with its sweeping views from the top at the infinity pool. excellent and prompt service. The hotel could do with a revamp though as it has
Read more
Response from Westincpt, Manager at The Westin Cape Town
Responded 1 week ago
Dear naeemvally, Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon! Warm regards, Leon Meyer General Manager
Read more
Previous
PRICE RANGE
$145 - $405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin cape town hotel cape town centralwestin cape towncape town westin
FORMERLY KNOWN AS
Arabella Sheraton Grand Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
483
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing