Mount Nelson, A Belmond Hotel, Cape Town
76 Orange Street Gardens, Cape Town Central 8001 South Africa
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About
#4 of 129 hotels in Cape Town Central
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.4
2023 Travelers' Choice Best of the Best
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Game room
Babysitting
Secured parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Tennis court
Bicycle tours
Billiards
Walking tours
Board games / puzzles
Video game console
Books, DVDs, music for children
Children's television networks
Kids club
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Neck massage
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Historic Hotel
Languages Spoken
English, French, Spanish, Afrikaans and 2 more
Location
92Great for walkers
Grade: 92 out of 100
94Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
76 Orange Street Gardens, Cape Town Central 8001 South Africa
Getting there
Rental CarsSee rental cars from $18/day
2450Reviews27Q+A100Room tips
Reviews
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5/5 experience. Rooms were very impressive and clean. Cleaning service came twice a day while gone and gave fresh water, pillow spray, and made the bed every time. Crystal was an amazing employee and helped with everything(she gets a 5/5 herself). Every worker is very responsive and help you with anything. Make a extra effort to do the small things for you. The food was also very tasty with lots of options.
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: You can set up car service from the hotel to and from places
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded yesterday
Dear Inspire53089484550 Thanks a million for your review and for giving some recognition to our Housekeeeping team as well as to Crystal! We look forward to welcome you back t Tiago Sarmento General Manager Mount Nelson Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Six nights of great service and comfort at a fine hotel -- from the abundant and efficient breakfast buffet -- thanks to Wiseman, Emily and Precious -- to the always helpful Concierge staff -- thanks to Kimberly and Mochi -- and to the fine front desk staff including Busi, Crystal and one excellent but unnamed gentleman who greeted us on May 27th evening on our arrival and showed us to the room. Also, special appreciation to the Housekeeping staff. Many, many thanks to everyone.
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 6 days ago
Dear Quest732171 Thank you for coming to the Mount Nelson. You are so kind for recognising these colleagues who went the extra mile while at service. They will all receive a financial reward following your review. We wish you an extraordinary day ahead! Warm regards. t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in Mount Nelson for 4 nights as part of a conference and this is a great hotel. It is not great in my view because everything was perfect, far from it I had a lot of issues when I checked in but the way the hotel team handled the issues is what makes them great for me. We were a large group checking in as a large group left, this created a lot of pressure for the hotel and my room was far from perfect but they quickly sorted all the issues. Busi is a star, she holds the front of office team together and was great at getting things sorted, I am not sure how things would have worked out had she not been there, thank you Busi. I will return.
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 1 week ago
Dear RobertFr Thank you so very much firstly for coming to the Nellie and secondly for connecting and recognising Busi! Busi will now receive a financial reward following your review! RobertFr we will look forward for your return! Warm regards t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay over the weekend at Mount Nelson was again one of the best , we have been there many times and every time the extraordinary warm welcome and impeccable service astonishes us. This hotel has a soul , and even just sitting in the lounge or at the Planet Bar gives a happy feeling . The dinners and breakfast are every time a moment of joy , accompanied by the wonderful staff , always there to make it the best experience ! Thank you for these very special two days again.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 1 week ago
Oh marjan511 I am so sorry I missed you again!! But I am so happy you had a great time!! We look forward to welcome you back to Cape Town and pls do let me know personally where you are here next Warm regards t Tiago Sarmento General Manager Mount Nelson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed the Mount Nelson's High Tea over the weekend to celebrate a friends 30th birthday. I can highly recommend, Emma was the perfect host! Live piano, perfectly curated treats, delicious teas and a sunny spot on the veranda!
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 1 week ago
Dear Capetownadventurer Love your nick name! Thank you for coming and for recognising Emma - she is such a super star! Thank you for for trying the Afternoon Tea / this precise week I am in London and Oxford to try different teas and take some ideas for our future! Warm regards t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Thuli served myself and my daughter for our high tea experience and all I can say is wow! Such an unforgettable experience! From the food to the beautiful settings in the gardens. We will definitely be back with all our family and friends very soon!
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 1 week ago
Dear Seaside51261317843 So nice of you to bring your daughter to the Nellie to try the Autumn menu of Chef George Jardine! Ana thank you also for recognising Thuli on your review. I will make sure she gets a financial reward following your review! Warm regards t Tiago Sarmento General Manager Mount Nelson Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went with friends for an amazing afternoon tea experience, and my expectations was exceeded beyond measures. From the friendly doorman welcoming you to the hotel to the kind staff walking you through to your seat... Wiseman is an absolute GEM, thank you Aphiwe for serving us the delicious treats and Craig for his vast knowledge on teas and how to beautifully pair them with each course... Definitely the best high experience I've ever had and will surely be coming back for more.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 1 week ago
Wow GhowaD What a sweet review and thank you for coming to the Afternoon Tea at the Nellie!! Thank you also for recognising Wiseman, Craig ans Aphiwe they will all be rewarded financially following your review! Warm regards t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience at the Mount Nelson Hotel in Cape Town was exceptional from start to finish! I switched to this hotel from another property on short notice with an early arrival time, and Crystal from the front desk was unbelievably helpful in accommodating me. She was able to ensure a room was ready for me within 5 minutes of pulling up to the property, and offered various perks such as warm towels, water, and snacks to make me comfortable after 21 hours of travel. The amenities on site were plentiful and service from all staff members was excellent at all times. The property was safe and secure, with plenty of areas to move around in fresh air without having to go off-site. Restaurant and room service options were incredible quality, and kitchen staff was able to easily accommodate preferences and adjustments. The property itself is luxury with a lovely old-school charm to it, including a precious hotel cat named Nellie that was such a sweet touch that made it feel like home for the few days of my stay! Since we were in town for an event nearby, the hotel was able to provide private transporation service with Masande as our driver. He provided incredible personalized service to make our transport comfortable from the hotel to the venue and back, two nights in a row. Thank you to Crystal for starting my visit so perfectly and setting the tone for my trip, and to Masande for making our girls trip safe, fun, and special to/from our destination. Because of them, I will definitely be back to Mount Nelson if I ever get to return to Cape Town in the future!…
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 2 weeks ago
Dear chloeglenn Thanks so very much for coming to the Nellie and it feels so good to read your review! I appreciate the recognition on Crystal and Masande, we shall reward both financially following your review! Chloeglenn, we wish you an extraordinary weekend Warm regards t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 1 night. And for 1 night i was made to feel like the most important VIP. The effort the staff went to, to make each moment memorable can only be applauded. The smalleat of touches, elements of surprise and personal attention made a massive impact! Bubbly on arrival, a gift bag on chrck-out, a special african gift in the room, delicous pink g&t and pink macaroons in the room, the barman’s ginger shots, the delectable treats after the dinner, etc etc. Just so much to fall in love with. Our dinner at The Verandah was superb. The waitress Emma made it extra special and must be mentioned. The buffet breakfast at Oasis provided incredible quality - the bread section felt like a specialist deli, the variety of options on the cold and hot section provided far more than i would even have thought of and the excellent staff to takw care of every need certainly set the bar of excellence. Our room was elegant and stylish, with the most phenominal bedding. I cannot fault this hotel. Right now, at the top of my list to return to.…
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Make time for the legendary Afternoon Tea! It’s a bucket list item.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 2 weeks ago
Oh WouterLombard You made me smile now! As all of those things you mention were crafted with love and passion. I am so so hoot to read your notes and we hope to welcome you back and keep on spoiling you very soon! Warm regards t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's impossible to decide if the gorgeous - and perfectly-maintained - property and grounds or the exceptional service or the friendliness of the staff or the food & drink were the best part of our stay, but it all added up to a perfect hotel experience. We had a very luxurious safari planned for after our stay at the Mount Nelson and the MNH was so awesome, I didn't even want to leave for safari! It was all wonderful and I can't wait to come back
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town
Responded 2 weeks ago
Dear Janet I hope you enjoyed your Safari as much as the Nellie and we shall look forward to welcome you back anytime in the future. There is still so much to see and experience around us! Warm regards t Tiago Sarmento General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$660 - $785 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mount nelson cape town, hotel mount nelson
LOCATION
South AfricaWestern CapeCape TownCape Town CentralCity Bowl
NUMBER OF ROOMS
198
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Claim Your ListingMOUNT NELSON, A BELMOND HOTEL, CAPE TOWN - Updated 2023 Prices & Reviews (South Africa)
Frequently Asked Questions about Mount Nelson, A Belmond Hotel, Cape Town
Which popular attractions are close to Mount Nelson, A Belmond Hotel, Cape Town?
Nearby attractions include Cape Town Holocaust & Genocide Centre (0.2 miles), Iziko South African Museum and Planetarium (0.3 miles), and The Labia (0.2 miles).
What are some of the property amenities at Mount Nelson, A Belmond Hotel, Cape Town?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mount Nelson, A Belmond Hotel, Cape Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mount Nelson, A Belmond Hotel, Cape Town?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mount Nelson, A Belmond Hotel, Cape Town?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mount Nelson, A Belmond Hotel, Cape Town?
Conveniently located restaurants include Miller's Thumb, The Black Sheep Restaurant, and Thali.
Are there opportunities to exercise at Mount Nelson, A Belmond Hotel, Cape Town?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mount Nelson, A Belmond Hotel, Cape Town have an airport shuttle?
Yes, Mount Nelson, A Belmond Hotel, Cape Town offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Mount Nelson, A Belmond Hotel, Cape Town have airport transportation?
Yes, Mount Nelson, A Belmond Hotel, Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mount Nelson, A Belmond Hotel, Cape Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Mount Nelson, A Belmond Hotel, Cape Town offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.