My parents celebrated their 50 Wedding Anniversary at the hotel tonight. Because of Covid it was delayed by a year. The hotel went over and beyond to make it a fantastic stay and everyone spoilt them rotten. From the room upgrade to the complementary champagne, we couldn’t have asked for a better evening after a very challenging year. Thanks to all at The Nelly.
We had the best dinner in a very long time. The meat was outstanding and the staff were friendly and professional. The suite on the second floor was like walking into a fairytale! This hotel carries a blissful energy and they have made the stay worthwhile on every possible way. I would definitely recommend this hotel to tourists who wish to indulge themselves in fine cousins and high standard living.
We recently stayed for a 4night long weekend in Feb2021 and were very impressed and cannot recommend the hotel highly enough. The staff were friendly, polite & competent and truly went out of their way to make us feel welcome and attended to. Covid protocols seemed firmly in place and everyone was wearing their masks religiously, with hotel & restaurant guest temperatures checked and baggage disinfected on arrival. We felt very safe and did not have any covid related concerns. The hotel was obviously not fully occupied and we receive a complementary room upgrade, which was a nice touch. Facilities and rooms we clean, welcoming and well kept. Restaurant food was tasty & very highly quality, even if a little overpriced. Overall we were very impressed and will definitely be returning to this wonderful property - well done to the Belmond Mt Nelson team! …
Charming, graceful hotel, incredibly attentive, beautifully appointed. Décor is considered and comfortable, you can feel how it has been perfected with time. Service excellent (except for a bit of a debacle around breakfast), incredibly attentive, very good COVID 19 safety measures.
A memorable experience that will stay with you forever. Exceptional service, special touches and friendly staff that make you feel at home. Take in all the history and heritage of the property and enjoy the thriving old trees that make the property so special.
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