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Queen Victoria Hotel

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Queen Victoria Hotel
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600 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

For me, The Queen Victoria is the best hotel in Cape Town. The location is superb, it's within a short walking distance to the Waterfront. However, the hotel is removed from the hustle and bustle. The rooms are beautifully appointed, the service is superb and the staff are kind and helpful. The ambience is luxurious and you feel pampered from... More 

Helpful?
Thank TanyaA530
Parkland, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at the Queen Victoria hotel for four nights recently. This relatively new hotel is conveniently located one block away from the waterfront. If you are looking for a view, this is not the place to stay. However, if you are looking for a reasonably priced hotel with nice accommodations and good food you should consider staying here while... More 

Helpful?
Thank bobshor
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear bobshor Thank you very much for taking the time to give some feedback on your recent Visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you have enjoyed your time with us. Thank you also for your comments and feedback thishas been duely noted. We look forward to welcoming you back again soon... More 

Glasgow, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Have now stayed a couple of times at QVH. Excellent location a short stroll away from the V&A. Breakfast excellent. Doormen excellent. Front of house on arrival and departure very disinterested. Bar and dash service variable. Overall I like the hotel but it is let down by inconsistent service delivery, which is a shame as could be easily sorted.

Helpful?
Thank macraes37
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear macraes37 Thank you very much for taking the time to write a review on your recent visit to the Queen Victoria Hotel. Thank you very much for giving us some feedback on your recents stay and I can assure you that your comments has been duely noted and we will action accordingly. We look forward to welcoming you back... More 

Chocowinity
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had an incredible time at the Queen Victoria. The rooms are beautiful, the staff friendly and professional and the perfect location. While you are you must have a drink at their bar, they are delicious, as is the restaurant.

Helpful?
Thank Elizabeth P
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Elizabeth P Thank you very muchfor taking the time to write a review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn of your memorable stay with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do... More 

Doncaster, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one special hotel. I am in awe of such a great team that work here. They were so attentive friendly and always smiling. The room was spotless and as we were on our honeymoon we had champagne chocolates and rose petals on our bed ! This was a lovely and touching surprise. The food is the restaurant is... More 

Helpful?
Thank JackiDavies
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear JackiDavies Thank you very much for taking the time to write such a detailed review on your recent stay with us at the Queen Victoria. The team I are thrilled to learn of your memorable stay with us. I am truely humbled by your review and really appreciate the comments and the feedback on my dedicated staff members. I... More 

Sydney, Australia
Level Contributor
136 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very first time to Cape Town and really did not know what to expect. Selected the hotel based on reviews and location. Lacklustre welcome on check-in and to be honest, reception staff were not that friendly or helpful. They really need to have a bit of training on smiling and service. Kindly shown to my room which is always a... More 

Helpful?
1 Thank wockinwod
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear wockinwod Thank you very much for taking the time to write such a detailed review on your recent stay at the Queen Victoria. The team and I are thrilled to learn that you had a memorable stay and that you will return in the future. We have also duely noted some of the constructive point that you have ponted... More 

Boca Raton, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 25, 2016 via mobile

This hotel was LOVELY. Nothing but perfect. All hotel staff were so helpful, friendly, and delightful. The room was beautiful. The breakfast was delicious. We would RETUN to this hotel again!!! We loved Cape Town There was a wonderful piano player each evening in the bar area. The hotel is across the street from the waterfront. Great location.

Helpful?
1 Thank brb428
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear brb428 Thank you very much for writing a review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you enjoyed the services and facilities that the Queen Victoria has to offer. We look forward to welcoming you back again soon to create another memorable experience with us, so on your... More 

Norfolk
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 19, 2016

We started our South African holiday in Cape Town and stayed at the Queen Victoria for 3 nights. We found ALL the staff very helpful and friendly. The staff in reception recommended making online bookings for the cable car and Robben Island to save us queuing and it's also cheaper. They then made the bookings for us and gave us... More 

Helpful?
1 Thank sandrasNorfolk
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear sandrasNorfolk Thank you very much for taking the time to write such a detailed review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you had such a memorable stay with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on... More 

Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 18, 2016 via mobile

What a hotel!!!! That's the first thing I must say about my experience in Queen Victoria. The hotel is in a walking distance from Cape Town's Waterfront, one of the best touristic areas in the city, with excellent restaurants and great shopping. Check- in was fast and friendly. As it does not have many rooms, the experience is quite personal.... More 

Helpful?
1 Thank Emanuel F
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Emanuel F Thank you very much for taking the time to write such a beautiful and detailed review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you had such a memorable experienc e with us and that we managed to meet and exceed your expectations. We look forward to... More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 7, 2016 via mobile

Overrated. .... highly overpriced for the quality of service. We had 3 rooms for 4 nights . Also didn't get the special as advertised . (Stay 4 pay 3) Food is good and sometimes great. Had soup of the day (both times it was Butternut soup ) first evening it was really good. Second evening couldn't eat it... really not... More 

Helpful?
Thank Zahnè V
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Zahnè V Thank you very much for taking the time to write a review on your recent visit to the Queen Victoria hotel. The team and I are sad to learn that we did not manage to live us to your expectations in delivering the products and services the Queen Victoria is so well renowned for. Your comments and... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 

Additional Information about Queen Victoria Hotel

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $310 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
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