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Queen Victoria Hotel

Travelers' Choice award winner
Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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Queen Victoria Hotel
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535 Reviews from our TripAdvisor Community

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santa barbara, california
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were upgraded from the V & A (Victoria & Alfred) to this gracious, sophisticated and blissfully quiet hotel.. which proved to be a relaxing and lovely end to our 3 week long Africa vacation. The staff was highly efficient, helpful and kind.. the accommodations were beautiful, and the property well situated for all the shops and restaurants on the... More 

Helpful?
Thank missy004
Peterborough, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is one of the best hotels I have ever stayed in. Nothing was too much trouble. Staff were uniformly wonderful. Central location was great - Waterfront on the doorstep. Not cheap but worth every penny. Best breakfast I have ever seen as well - almost too much!

Helpful?
2 Thank Eleanor H
UK
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Me and my wife stayed here for our 20th wedding anniversary. Previously we've stayed at The Cape Grace and while this hotel isn't in that bracket it's still an excellent choice for Cape Town. Located just off the waterfront it's very convenient for that part of town. All the staff are really helpful and friendly - I liked Oswell on... More 

Helpful?
Thank britabroad9
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear britabroad9 Thank you very much for taking the time to write such a wonderful review on your recent stay with us at the Queen Victoria Hotel. The team and I are thrilled to learn that you had e memorable stay with us and enjoyed the hospitality of my team members. Thank you for the feedback regarding the views, May... More 

Playa del Carmen, Mexico
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is beautifully decorated. The rooms are large with fabulous bathrooms. Food was lovely. Breakfasts small selection but all you could want. Nicely presented and well cooked. if you want to be close to the V&A waterfront this is one to consider. There were a few muck ups but this was due to a new staff member who was... More 

Helpful?
Thank Kriztine65
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Kriztine65 Thank you very much for taking the time to write a review on your recent stay with us. The team and I are thrilled to learn that you had such a memorable experience with us. I would also like to thank you for the feedback and I can assure you that the new staff members are receiving the... More 

Birmingham, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Four of us stayed four nights over the 2015/16 New Year period. We all thought it was a little gem, very comfortable, friendly staff, good breakfast nothing seemed too much trouble. There are no pool or sunbathing facilities on hand, but they do have two sister hotels close by that offer these facilities including a beauty treatment centre. It tends... More 

Helpful?
Thank captainzoom0
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear captainzoom0 Thank you very much for your review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you had such a memorable experience with us and that the team took such great care of you. We look forward to welcoming you back again soon to create another memorable experience with... More 

Middle East
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We found the front desk staff to be very responsive and helpful, especially Tendaii. The hotel is small and quiet so you don't feel like you are packed in with other guests. The breakfast buffet fantastic. Location can't be beat if you want to be close the harbour...walk down the stairs and you are there. I was hoping this would... More 

Helpful?
Thank TPS8
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear TPS8 Thank you very much for taking the time to write a review on your recent stay with us. The team and I are thrilled to learn that you and your mother had a memorable stay with. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

We were very excited for our stay at the Queen Victoria hotel. The excitement didn't last long. The front desk staff are not the most friendly group of people. They do not make you feel welcome. Once our room was ready we were brought to a main level corner room near the kitchen. The room was big but was painted... More 

Helpful?
Thank Scott H
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Scott H Thank you very much for your review on your recent visit to the Queen Victoria hotel. The team and I are sad to learn that you did not experienceand the service that the Queen Victoria is so well renouned for. I can assure you this is not the norm and the matter will be adressed accordingly. We... More 

Jersey City, New Jersey
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 31, 2015 via mobile

I really enjoyed staying at this hotel. Pros This hotel is conveniently located steps away from the waterfront The service is impeccable. We had daily breakfast included and the food was delicious. We got massages/ a couples massage and they are great. You can use the pool at the Dock House and it has a bar. Noxy was great. The... More 

Helpful?
Thank SunyEllie
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear SunyEllie Thank you very much for your review on your recent visit to th Queen Victoria hotel. The team and I are thrilled to lear that you had a memorable stay with us . Thank you for the feedback on the staff and service. We look forward to welcoming you back again soon to create another memorable experience with... More 

Notting Hill, London
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 30, 2015

A great boutique-style hotel, neatly tucked away, but still extremely close to the vibrant waterfront. The hotel staff, particularly those on the front desk and front door are particularly friendly and helpful: they assisted us plan what to do each day and even walked us to the waterfront restaurants in the evening. There a small gym, a choice of three... More 

Helpful?
Thank NottingHill_9
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear NottingHill_9 Thank you very much for taking the time to write such a fantastic review on your recent stay with us. The Queen Victoria hotel team and I are thrilled to learn that you had such a memorable stay with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on... More 

Cary,North Carolina
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 18, 2015

We spent three nights at this wonderful hotel. It is located in a quiet section of the waterfront. Our room was beautifully appointed with a very comfortable bed. The other thing that made our stay so nice was the wonderful staff. The concierge service was outstanding. They made great recommendations plus arranged for drivers to take us to the wine... More 

Helpful?
Thank Lenda
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Lenda Thank you very much for your review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you enjoyed your stay with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so... More 

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