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Mount Sierra Hotel & Spa

4 Camp Street, Cape Town Central 8001, South Africa
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1 room 1 adult
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Mount Sierra Hotel & Spa
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22 Reviews from our TripAdvisor Community

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Cornwall
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here at the beginning of January 2016. We had a Mountain View apartment which was the best thing about the resort. Staff were friendly and efficient. The accommodation is dated and does not have air conditioning fans have been provided but when the temperature is 30 degrees plus it can be uncomfortable. The downside of having a mountain... More 

Helpful?
Thank creepygirl
First_Resorts, General Manager at Mount Sierra Hotel & Spa, responded to this review

Thank you for the compliments as well as the constructive criticism – it is always appreciated . We are glad you enjoyed the views and the location and your review has been shared with the staff We look forward to welcoming you back. Thank you Kind regards, Jolene Miller | Resort Manager - Hastings Hall & Mount Sierra | First... More 

Johannesburg, South Africa
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 6, 2015

We stayed here some years ago and at the time the accommodation was pleasant and the service good. Since then, the hotel has been renovated and updated and the accommodation is even better than it was. The staff were very friendly and helpful. The unit was very comfortable; perfectly located and good value for money.

Helpful?
Thank Ian M
First_Resorts, General Manager at Mount Sierra Hotel & Spa, responded to this review

Thank you so much for your review We are thrilled that expectations were met and hopefully exceeded! Hope to welcome you back soon. Kind regards, Jolene Miller | Resort Manager - Hastings Hall & Mount Sierra | First Resorts and Hotel Management (Pty) Ltd More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 3, 2015 via mobile

Booked a mid-week using our timeshare for a special stay in Cape Town for our first wedding anniversary. Before our arrival, emails were quickly and well handled with my many questions and requests for a high up room with a view. That we definitely got, and more! Arrival was met with snacks and drinks and the friendliest and most efficient... More 

Helpful?
Thank 864callumr
First_Resorts, General Manager at Mount Sierra Hotel & Spa, responded to this review

We are thrilled that you were more than satisfied with our hospitality and thank you for the comments regarding the heat. We are investigating various options to address this problem and look very forward to welcoming you back soon. Kind regards, Jolene Miller | Resort Manager - Hastings Hall & Mount Sierra | First Resorts and Hotel Management (Pty) Ltd More 

Pietermaritzburg
1 review
5 of 5 stars Reviewed November 27, 2015

I had a great stay at Mount Sierra. The accommodation was tidy, staff were courteous and the views spectacular. It felt like home away from home and I will definitely stay there again when I book my next trip to Cape Town.

Review collected in partnership with this hotel

Helpful?
Thank 143brigettej
Johannesburg, South Africa
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 14, 2015

Anything our unit may have lacked was made up for with the very best in service with special attention to our every need. The resort is managed by Jolene and her hands on support staff. From the porter to the front desk staff to the housekeeping staff to ladies working at the Spa, all gave us excellent friendly service. Every... More 

Helpful?
Thank StevieSA
First_Resorts, General Manager at Mount Sierra Hotel & Spa, responded to this review

Wow, thank you for such an awesome review !! Well this is all about perfecting TEAMWORK with some amazing staff members and we are thrilled that you experienced what we strive to accomplish! We cannot wait to welcome you back. Best regards Jolene and team More 

Leeds, United Kingdom
Level Contributor
210 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
2 of 5 stars Reviewed November 7, 2015

We made this booking due to their entry on the Booking,com site stating that the units were air conditioned. This was not the case and as we arrived on Cape Two 's hottest day in 3 years, we were not happy. Fortunately, the overall manager, Jolene Miller was present and managed to swap us to a cancellation at their sister... More 

Helpful?
Thank FandRD
HastingsHall, Manager at Mount Sierra Hotel & Spa, responded to this review

Thank you so much for taking the time to review the Resort. I am happy that I could assist at Hastings Hall and trust that you will visit Cape Town in the very near future...Best Regards Jolene More 

Durban, South Africa
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 30, 2015

I would go back to Mount Sierra. Our 4th floor single room unit was great. Especially the large bed with such soft linen. Bathroom could be better (shower curtain in the bath and very small) but it was functional. The hot water ran out for 2 baths which was a problem in winter. This venue is so ideally situated to... More 

Helpful?
2 Thank Umthunzi
First_Resorts, General Manager at Mount Sierra Hotel & Spa, responded to this review

Wow! It is always a pleasure to receive pleasant compliments and I am thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the near future and hope you will then join us on our Spice Route wine farm tour… Best Regards Jolene More 

Kempton Park, South Africa
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 5, 2015

We where pleasantly surprised at the comfortable and well maintained flat at Mount Sierra where we spent a week. Centrally situated with the bus stop right in front. And Restaurants within walking distance. A Hotel and Spa placed at the foot of Table Mountain with a stunning view. The spa and its staff is a real-have-to-do when you are there.

Helpful?
1 Thank gerhard702014
First_Resorts, Manager at Mount Sierra Hotel & Spa, responded to this review

Thank you so much for the fabulous review! Being so central is always a big plus for us and we do take pride in the maintenance of our establishment and making our guests feel comfortable and at home. We will be sure to pass on your positive feedback to our staff, too. Thank you again, we hope to welcome you... More 

Sasolburg
Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 13, 2015

Compliments to the staff for making our stay such a pleasant experience! This is right up there in terms of the best service levels compared to numerous time-share resorts that we have visited. Our room was comfortable, but the sofa couch is in desperate need of replacement. WiFi service is a bit erratic. Kloof Street, with many restaurants and shopping... More 

Helpful?
1 Thank Michael J
HastingsHall, Manager at Mount Sierra Hotel & Spa, responded to this review

Dear Michael Many thanks for your comments - I am thrilled that you were satisfied with our service levels and I hope to invite you back soon to boast with our refurbished units. We look forward to welcoming you back to Mount Sierra. More 

Somerset West
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 25, 2015

We live in Somerset West, which is 55 km from the Mother City and like most locals we have not explored our own city well, and we decided to take a few days at this hotel so we could be tourists.The Mount Sierra is easily located by going up Hof St for 400mts taking a right and it is about... More 

Helpful?
Thank Mervyn C
HastingsHall, Manager at Mount Sierra Hotel & Spa, responded to this review

Dear Sir , I was most pleased to host you and your wife at Mount Sierra and thank you for the constructive criticism w.r.t the units and areas where we could improve to ensure a more comfortable stay in the future . I look forward to welcoming you back to newly refurbished units in the near future. Best Regards Jolene More 

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