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Hilton Cape Town City Centre

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Hilton Cape Town City Centre
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1,003 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I will come back to Hilton Cape Town to stay on a holiday with my family and friends Thank You. Excellent Staff members, services was very good. The food good. I will tell my colleges to book at the Hilton again in Durban, Cape Town and Windhoek where our office is.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Thevanageejeane... S
Murrieta, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The check in lady was supper nice even though we were early, we got a great room. Breakfast was excellent but I paid for it when I booked the room on line. However, I wasn't expecting Hilton charges for breakfast. Staffs are very nice. I needed to use hair dryer in bathroom and their hair dryer didn't plug in. They... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Maryamb B
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Maryamb B We are grateful for the time you took to relay your experience on Tripadvisor. The feedback received regarding our team members has been well received as all team members are feeling encouraged and motivated to stay diligent and persevere when it comes to customer service and quality offered. Thank you for having chosen to stay at the... More 

Quatre Bornes, Mauritius
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great Location. Friendly Staff. Great Rooms. Shuttle to Waterfront ...Nice Executive Lounge ... Fast Room Service ... Best Concierge Ever ..They know everything about the destination & share great places to visit or experience

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Salil G
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Salil G I would like to thank you personally for having time to share your valuable review with us following your recent stay at the Hilton cape Town City Centre. I am thrilled to read that your overall stay with us was a positive experience and truly delighted that we were able to WOW you. It will be such... More 

Birmingham, United Kingdom
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Ok this is a Hotel is well placed in the city centre about a short 10 min drive to the waterfront which by taxi is about 50 rand and a short walk from Long street ... Staff are lovely and couldn't do more for you if they tried... The room was comfortable and in particular the bed didn't want me... More 

Helpful?
Thank Mohammad K
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest Thank you for your recent stay and review! It's great to know you found our team memebers ,our modern and comfortable rooms, stunning views and central location to your liking. I regret to learn that you were disappointed with the Wi- Fi in your room. I would like to take this opportunity to sincerely apologize for the... More 

Hong Kong, Hong Kong
1 of 5 stars Reviewed 1 week ago

Very poor service and quality of food is horrible. Worst hilton I have stayed. Will not suggest / recommend to anyone apart from being in good location rest everthing was crap not at all value for money

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Akash B
Geelong, Australia
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

From check in this hotel was well organised and everything ran smoothly during our stay, Our room was spacious and very well appointed, breakfasts offered plenty of variety and the shuttle bus to the waterfront a bonus. Asking for advice for a local restaurant one evening, we greatly admired the level of concern shown by Andalie, in escorting us up... More 

Helpful?
Thank Jan T
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Jan T Thank you very much for choosing to stay with us and for your review via tripadvisor. It is good to see that you had a pleasant time. Thanks for highlighting our team member Andalie and great food! This which is a great motivation for all of us. Hopefully we will be able to welcome you back in... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

1) ordered room service & double confirmed with the room service guy the orders- it took over 45minutes & when the order came it was half correct, half wrong- rang up & the guy says that is what we ordered- after arguing our case we said send us a serving of rice- it took 2 hours and finally we canceled... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank mukundkarsandasj
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest Please accept my sincere apologies for delay in replying to your review and for the recent issues you have experienced at Hilton Cape Town City Centre. This certainly does not reflect our usual high standards and is certainly not the norm. I apologize we were not able to provide you with the quality of services you deserve.... More 

Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband surprised me for my birthday with a stay at the Hilton. Upon arrival we settled into our beautiful spacious room so I thought a great start to a fabulous treat. Until we arrived for dinner at the hotel restaurant. The food was horrid in fact the cheapest meal on the menu was in fact better than the main... More 

Helpful?
Thank mj1364
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear of your overall experience, service, accommodation and food quality. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I have addressed... More 

Bangkok, Thailand
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was upgraded to a one bedroom suite on the top floor in recognition of my Hilton status. The suite was excellent with fantastic views of table top mountain. The suite had a seating area, a dining area, two WCs a decent size desk and a fantastic bed. The executive room had good food at 6pm. Staff were exceptionally helpful.... More 

Helpful?
Thank CaelenK
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay at Hilton Cape Town City Centre. We hope that the complimentary upgrade to a one bedroom suite with accesses to our Executive Lounge for being a part of our Hilton HHnours. I regret to learn that you were disappointed with the Wi- Fi in your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Terrific lodgings in a great location. We arrived from the US late last Sunday night and we're delighted to find both our rooms upgraded to suites - based on my Hilton Honors status. This was nice, particularly considering how infrequently it happens in the states (as in NEVER). Found the staff efficient, friendly and very, very helpful. The small bar... More 

Helpful?
Thank Tony P
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We are thrilled that you felt welcomed and well taken care of as our guest here. We will be certain to share with the team how much they influenced your experience. Thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Start the day with breakfast in Bistro 126, savor authentic North Indian cuisine in the elegant Mezbaan Restaurant(Halaal certified by ICSA)and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 

Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $108 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#36 Luxury Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
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