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Hilton Cape Town City Centre

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Hilton Cape Town City Centre
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1,032 Reviews from our TripAdvisor Community

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Showing 896: English reviews
Newbury, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Typical of the quality you get from the vast majority of Hiltons. We had two excellent rooms for a family of 4 - being a Hilton Diamond member got us an upgrade to a small suite which was really welcomed. Room was very clean. Service from staff was good - concierge were particularly knowledgeable and helpful. Only thing to improve... More 

Helpful?
Thank 751ChrisC
Fort William, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for 7 nights back in January and although I would go back they have work to do. Good was the staff in general, especially the ones at the pool. Rooms are great and very clean but the corridors need attention. Location is excellent and I loved the pool area for relaxing. Bad - staff are on go slow... More 

Helpful?
1 Thank barra113
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear barra113 We appreciate your feedback! From the location to pool, we're thrilled to hear you were able to enjoy your time in the Cape Town . Please be assured that my entire management team appreciates the value and importance of feedback such as yours and we will review our relevant procedures to rectify deficiencies. We can't wait to see... More 

Level Contributor
69 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you're a traveling tourist, this is a really good choice, nestled right in the heart of the lovely Bo Kaap District. The hotel staff is courteous and professional, the parking garage is safe and clean, and the rooms themselves are very well laid out and polished for a pleasant and comfortable stay. I would stay away from the Mezbaan... More 

Helpful?
Thank SimpsonTide985
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear SimpsonTide985, Thanks for your review! We're thrilled to know you found your stay pleasant and our service thorough. We appreciate your feedback regarding our shortfall in services. I have personally communicated this with the Food & Beverage Manager who will take the necessary steps to rectify the shortcoming within the team. We can't wait to welcome you back soon.... More 

Johannesburg, South Africa
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

rooms spacious and comfortable, staff friendly. Housekeeping not up to standard and food menu rather limited and not great- not really appetizing. Location close to all attractions but not ideal part of city.

Helpful?
Thank george j
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear george j, We appreciate your honest feedback. I am pleased to read that you enjoyed our spacious and comfortable rooms with stunning views of Table Mountain and the city centre. It is also such a pleasure to learn that you were welcomed with the warmth and hospitality our team members are renownef for. We appreciate your feedback regarding our... More 

Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

For a Hilton the service was good. The room was ok, but there's a lack of privacy between the room and bathroom so not great if you're sharing. I feel like hotels have come a long way, and powdered eggs should be a thing of the past.. It seems I'm wrong about the eggs.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank willslab
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear willslab, We appreciate your feedback and are disappointed with your experience. We will pass your comments to our Food and Beverage team for further review. We hope to have another chance to welcome you in the future and Make it Right. With my personal regards, Marc O. Schumacher General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The food at the Hilton in Cape Town is absolutely dreadful. They can't even make breakfast, which is the easiest thing to make. We had to go eat at the Butcher's Grill across the street because the hotel can't even make baked beans

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Vuyo L
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Not bad but not great either. Breakfast for vegetarians is not great. The executive lounge felt sparse and cramped at best. It was poorly lit and not well staffed. It felt almost like it was hidden away. It also had a 'self-service' element about it. Not quite the premium feel you would expect. The room was well-kept and clean as... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Vamarlon M
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Vamarlon M, Thanks for your review. Our team works hard to provide amenities and services that evolve with the needs of our guests. With each update, we try to ensure there's a variety of options so people can find something to their preferences. We will pass your experience along to our Executive Team for further review. I understand how... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Great staff, excellent location. So easy to go to all main attractions. Good in-house dining and close proximity to many restaurants. Great atmosphere and very peaceful. Staff go out of their way to make you comfortable. Taxi's readily available. Safe area with good security.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cassim D
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Cassim D, It sounds like an amazing time in the city and thank you for your review! We're glad to hear you found our rooms comfortable and staff friendly and helpful. On your next Cape Town vacation we'd love the chance to welcome you back. With my personal regards, Marc O. Schumacher General Manager More 

cape town, South Africa
1 review
2 of 5 stars Reviewed 1 week ago

not treating every guest the same. additional R600 demanded by hotel should you use anything or break anything ( collateral ) At breakfast on (2016-08-11 to 2016-08-12) i noticed that i was being ignored by stuff, they were told to pay special attention to certain guests. i normally have breakfast after 8:30am which is not their busiest time and there... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mncedisi C
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Mncedisi C Thank you very much for choosing to stay at Hilton Cape Town City Centre and for taking the time to send in your TripAdvisor review. It is always good to receive constructive feedback and I thank you, on behalf of my Team. We appreciate your feedback regarding our shortfall in services. I have personally communicated this with... More 

Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hilton was the as usual the perfect place to spend our anniversary my wife and I love this hotel and are always so impressed with the professionalism and awesome service the staff are amazing and friendly and always willing to help

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robertdk1983
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Robertdk1983, I am so happy you had such a great time at Hilton Cape Town City Centre , thank you for sharing your experience with the rest of the world! Thank you again for including us in your special occasions, we really love it when we get a chance to go the extra mile and really make it perfect... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Start the day with breakfast in Bistro 126, savor authentic North Indian cuisine in the elegant Mezbaan Restaurant(Halaal certified by ICSA)and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 

Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $137 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#37 Luxury Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
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