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Dock House Boutique Hotel And Spa By Newmark

Moorings 5 & Portswood Ridge, 5 Portswood Rd Victoria & Alfred Waterfront, Cape Town Central 8001 South Africa
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Traveler (176)
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Panoramas (10)
Room & Suite (149)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#3 of 7 boutique hotels in Cape Town Central
Location
4.9
Cleanliness
5.0
Service
4.8
Value
4.6
A stone’s throw from the alluring V&A Waterfront, located alongside the Time Ball Tower, Dock House Boutique Hotel & Spa offers the ideal balance between convenience and complete privacy. The hotel’s charming exterior gives way to an opulent world beyond its front door. Chandeliers and ornate ceiling cornices, among other fine touches, create a sense of Victorian charm and allude to the property’s historical roots, originally the Harbour Master’s private residence in the 1800s. Since then, the building has been transformed into a distinguished boutique hotel, voted among the top 25 luxury hotels in South Africa. It has been uniquely decorated with elaborate furnishings and bold artworks, maintaining the trait of classic exquisiteness throughout the establishment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Airport transportation
Car hire
Spa
Massage
Salon
Solarium
BBQ facilities
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Marina View
Hidden Gem
Languages Spoken
English, Afrikaans
291Reviews1Q+A84Room tips
Traveler rating
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JLBBK wrote a review Jan 2024
London, United Kingdom221 contributions53 helpful votes
+1
Firstly, I'd like to complement the staff on duty who have been helpful, friendly & willing. We booked a Luxury Suite for 3 nights. Upon check-in/ arrival we were allocated a Luxury Room (as we later found out) the only Luxury Suite was already occupied! We have Pre-paid for our stay in a Luxury Suite. We have asked to be compensated for the room downgrade. We will be changing rooms today, but as a result we haven't unpacked or been able to settle in & relax which is disappointing. We had booked 3 nights here (in a Suite) for that very reason. Our current Room, Dock House Room 4 - desperately needs some TLC. - Ripped & stained bedroom curtains; - shower needs a deep clean & maintenance; shower head not working properly; - bedroom carpet is heavily soiled, stained & in dire need of steam cleaning; - bathroom tiles need new grout; - toilet flush is (still) broken - lock to patio door was broken upon arrival - we requested firm pillows in advance. These were not provided & had to be requested late at night when we went to bed. Also, the aircon in gym is broken. It is the height of summer! We're now paying to use the Virgin gym down the road instead. This is one of the reasons we booked here as it had a gym on site. This establishment is not worthy of five stars. Reading some of the other reviews, basic maintenance & upkeep appears to be lacking. When did the GM last spend a night in hotel, or even inspect the hotel rooms individually? Let's see how we get on for the rest of our stay...
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Great location, close to Waterfront shops, activities & restaurants. Can be quite noisy late at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Jan 4, 2024
Good Afternoon JLBB-K, Thank-you so very much for your feedback and detail - your time is well appreciated Happy that we have personally spoken and connected with your experience Your the rest of your time in Cape Town Many Thanks and Travel Safe, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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elyssahealy wrote a review Dec 2023
San Diego, California8 contributions
The location of the hotel was really great, walking distance to bars and restaurants in the waterfront. The hotel itself was just okay. For the price, we were expecting a bit more but it was fine. We might have just had a few odd experiences - we came back one night and there were bags of trash left in our room from another room haha and upon check-in, we were being sold a diamond shopping experience. It might have just been an off encounter. Pool area was nice and bar staff were really friendly! Room was really spacious.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Dec 20, 2023
Good Morning Elyssahealy, Thank-you very much for your time and feedback it is hugely appreciated Many Thanks and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MWD wrote a review Nov 2023
2 contributions
The Dock House was a delightful place to stay in Cape Town - spacious and well-appointed rooms in a charming and historic building, good location and with excellent service. Ashley our host was delightful - engaging, knowledgeable and took great steps in ensuring a wonderful stay. Be sure to ask him stories about the history of the Dock House.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Nov 24, 2023
Good Afternoon Q8120RBmarkd, Thank-you so very much for your kind words and review - hugely appreciated Many Thanks and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne B wrote a review Oct 2023
2 contributions
What a beautiful building, inside and out, right in the lively area of V&A. Everything was perfect and nothing was too much for a member of staff by the name of Ashley, he was attentive to all our needs and his ashleychino in the morning was a perfect start to the day.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: You are in the heart of the V&A, so can hear it when you are by the pool. But the room was quiet....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Nov 24, 2023
Good Afternoon T2478XNanneb, Thank-you so very much for your kind words and review - it is hugely appreciated Many Thanks and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard V wrote a review Oct 2023
4 contributions
The hotel is very well placed in the V&A area and is very boutique. The staff were excellent especially Donovan and Ashleigh who looked after us all the time. The room was spacious with a separate bathroom, the bed was very comfortable and the view from the balcony was spectacular.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Nov 24, 2023
Good Afternoon RichardvD9794DQ, Thank-you so very much for your kind words and time to review - it is hugely appreciated Many Thanks and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave&Suetravellers wrote a review Sep 2023
Bradford-on-Avon, United Kingdom22 contributions10 helpful votes
We spent two, three day spells here at the beginning and end of our holiday to South Africa. The standard on both occasions was extremely high, whether we ate at the Dock House for breakfast or had an evening meal in the dash restaurant at the sister hotel, the Queen Victoria nearby. The staff were overwhelmingly polite and helpful and nothing was too much trouble. This is an excellent base for visiting Cape Town Waterfront and excursions to the wine lands, Table Mountain or trips around the Cape peninsular.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Jump on the Hop on Hop off Bus for a tour of the area or Table Mountain. The bus terminal is a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Sep 16, 2023
Good Morning Thank-you so very much for your time and review it is well received! Many Thanks and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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007francescot wrote a review Jun 2023
4 contributions
A welcoming room, with a beautiful view and always kept tidy by the staff who have always been kind, professional and attentive to our comfort. We felt pampered at all times. It is also located in a very safe area where there is an air of joy and sharing.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Sep 16, 2023
Thank-you so very much See you soon! Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel T wrote a review Jun 2023
4 contributions1 helpful vote
+1
The hotel is located within easy walking distance of the waterfront. The rooms are beautifully presented clean and spacious and the bathroom is excellent. The separate dining room where we had breakfast is also beautiful. The breakfasts are substantial and lots of choice. Across the courtyard is the sister Hotel Queen Victoria which you are able to enjoy delightful drinks and food.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Great spot to use as a base for sightseeing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dock House Boutique Hotel, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Jun 16, 2023
Good Morning racheltG541MT, Thank-you so very much for your kind review - we trust that we will have the opportunity to meet again in the near future Kind Regards, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nat wrote a review May 2023
Harrogate, United Kingdom9 contributions1 helpful vote
We visited Dockhouse as our first honeymoon spot whilst in SA. Wow what a welcome, the most fantastic, professional & lovely staff we’ve encountered. The service was exceptional from start to finish, especially from Jason :-) Our stay was wonderful, and the hotel is such a great base for sightseeing around CT and the local area. We would certainly recommend this place.
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: Parking Great breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Sep 16, 2023
Excellent and Thank-you so very much Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AntonHayward wrote a review Apr 2023
Franschhoek, South Africa99 contributions78 helpful votes
I decided to surprise my wife and we stayed one night at Dock House in a "Luxurious Suite", room number 3. We were warmly received, checked in and there is free parking. ALL staff are great, friendly and efficient and an excellent location from which to ecplore the Waterfront. Unfortunately the suite is not up to standard compared to numerous five star establishments we regularly stay in. It is poorly maintained and obvious lack of quality control or pre-arrival checks from a manager or supervisor. The bath mechanism allowing water to drain was broken and in fact half fallen out. So bath water could not run out. Rubbish bins are badly dented. The shower door does not close and left open with a gap of 1 cm because the support bracket is loose. The smaller (economic) water flush button of the Gerberit toilet did not work. The most serious issue, which is a very security risk and negligent oversight, is the interleading door between us and another suite was not locked, neither was there a key to lock it, and both suites' guests could freely enter the others' suite. None of these things should happen in a R10,000 per night establishment. Clearly things are managed from the Queen Victoria Hotel. There is not much happening at Dock House. We had breakfast at Queen Victoria and it was great with friendly, efflicient service. The surprising thing was after the included breakfast, we were actually presented with a "service bill/check". This is the first time ever in any five star hotel we saw this. All in all a pleasant but somewhat disappointing stay.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason La Fleur, General Manager at Dock House Boutique Hotel And Spa By Newmark
Responded Sep 16, 2023
Good Morning Anton, Thank-you so very much for your time and review - it is well appreciated Many Thanks and Safe Travels, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$370 - $585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dock house hotel cape town central
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
5
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOCK HOUSE BOUTIQUE HOTEL AND SPA BY NEWMARK - Updated 2024 Prices & Reviews (Cape Town, South Africa)

Frequently Asked Questions about Dock House Boutique Hotel And Spa By Newmark
Which popular attractions are close to Dock House Boutique Hotel And Spa By Newmark?
Nearby attractions include Victoria & Alfred Waterfront (0.3 miles), Shimansky (0.2 miles), and Cape Town Diamond Museum (0.2 miles).
What are some of the property amenities at Dock House Boutique Hotel And Spa By Newmark?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dock House Boutique Hotel And Spa By Newmark?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dock House Boutique Hotel And Spa By Newmark?
Guests can enjoy an on-site restaurant, breakfast, and barbeque facilities during their stay.
Is parking available at Dock House Boutique Hotel And Spa By Newmark?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dock House Boutique Hotel And Spa By Newmark?
Conveniently located restaurants include Gibson's Gourmet Burgers & Ribs, Mozambik V & A Waterfront, and Karibu Restaurant.
Are there opportunities to exercise at Dock House Boutique Hotel And Spa By Newmark?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Dock House Boutique Hotel And Spa By Newmark have airport transportation?
Yes, Dock House Boutique Hotel And Spa By Newmark offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Dock House Boutique Hotel And Spa By Newmark located near the city center?
Yes, it is 0.9 miles away from the center of Cape Town Central.
Are any cleaning services offered at Dock House Boutique Hotel And Spa By Newmark?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Dock House Boutique Hotel And Spa By Newmark?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.