From the moment we checked in, we were pampered and looked after like Royalty. This is a hidden gem tucked away amongst the hustle and bustle of the V@A Waterfront. Every member of staff went out of their way to make each day superb. We will be back, I now have my favorite CT hotel!
A birthday treat for my wife , celebrating a very special Birthday in a wonderful location at a great hotel. The best thing about the hotel is the staff , all are great and to give a special mention to one wouldn’t seem right as everyone was so lovely . The location of the hotel is just yards from the V and A waterfront but far enough away to be a quiet haven of tranquility . The hotel was everything it should have been A real recommend
We stayed ten days here, early January 2020. We booked via BA, and the hotel has five rooms and one suite. We were fortunate to have the suite on the ground level. The door leads to a hallway, a right turn takes you into a lounge, a left the bathroom and straight ahead, the bedroom with a private courtyard that leads directly to the gardens and pool. We emailed in advance to confirm our booking after reading a couple of reviews regarding hotel changes and Tyler the manager confirmed our booking. He sent spa brochures, excursion lists and offered to help with anything we needed, and so began the gentle but exemplary service of Dock House. The moment you arrive it’s one of those places that ooze relaxation and comfort, whilst a boutique historical hotel it has many quality features that are lacking in larger hotels. Breakfast was described in my booking as “continental” a selection of items are laid out (including oysters!) but they also offer a fully cooked option as they share kitchens with the nearby Victoria Hotel. All bread is freshly baked daily. Lunch around the pool is by far the best I have ever had at a hotel. Butter chicken flatbread, soup, larger meals to the amazing QT salad. Expect around £6 per person, all washed down with peach lemonade. For two of the mornings we wandered to nearby hotels owned by the same group for a change. The choice was not as good as Dock House although the buffet style offerings had more variety. We went to the nearby Dash restaurant which again is owned by the same group for a fantastic evening meal. Their speciality is tasting menus but having eaten our way around Cape Town we went A La Carte and it was scrumptious! The hotel also has a spa, step outside the main door, turn left and walk eight paces! I had three treatments here, very reasonably priced and good quality - highly recommended. The pool area is lovely, watched over by the Ball Tower, a local landmark. A garden with sun beds which can be used by other hotels in the group, a small but more than adequate pool, and the afore-mentioned small pool bar with fantastic food! The service was amazing! Trips were planned, taxis ordered, assistance given where required, and flowers and pink gin placed in my room whilst I was out for my birthday meal. Tyler is a great manager, a perfect example of when to offer assistance and when to offer privacy. We will be back to finish those trips we didn’t do this time, and we will see Dock House again. All the staff Noname, Twoboys and the others whose names I don’t want to get wrong were excellent. Would love to see private cooking afternoon offered with the excellent chefs, would have bought that in a flash. Love their use of products, loved the freshness and despite the fact that Cape Town is over-run with quality food, we couldn’t beat our Cape Town home of Dock House for quality and value. Surprisingly quiet given its proximity to Victoria and Alfred Pier. Thank you all.…
Location cant be beat. Steps fro waterfront pier but not in the middle of the crazy tourist areas. Breakfast included. Excellent hot breakfast cooked to order. Staff is excellent. Anything they can do to help they will. Rooms well appointed. Nice pool area to relax after sightseeing.
I had a wonderful hot stone massage and deep cleansing treatment with Adiele, Pelma and Noxie! They are so professional and sweet, and they handle their clients with so much care. Sanctuary Spa is my favourite spa!