We haven't actually stayed at the hotel! We booked a few nights after the end of a safari package through a third party on a non-refundable rate. I tried (not that hard) to cancel through the third party but didn't get anywhere - we've had to postpone the whole thing a year due to Covid and I wrote off several of the extras. On our arrival date I got a text from the hotel - who in a short conversation agreed to move back our booking to our just rebooked holiday in 2021. Having read the recent reviews I can't wait to stay next year. Thankyou for this, you were well within your rights not to help us out.
Where do I begin 😍😍 firstly I want to thank the Glen family for making myself and husbands anniversary memorable, maggy for the great warm welcome and checking us in, Ashley the manager for checking up on us and making sure we where happy throughout our stay, Rickys warmth at night, hanks patients on reception when making the booking. ♥️😁, lissa for the amazing African touch massage 💆♀️❤️😍, I feel like a bran new wife ready to face the world again it definitely released my stress levels..... Like I will Definitely be back not just because my anniversary was made special and memorable but because the way we were placed on a gold pedistal by every single staff member @theglenhotel WE WILL BE BACK SOON 🔙😍❤️💆♀️♥️💕😘🥰
The Glen exceeded my expectations. The hotel is generally beautiful and clean but the best part of it is the team which are all friendly and professional. the team is just incomparable like no other, i can’t remember all names but outstanding was Rickie ,Maggie ,Wellington ,Jayden who made me feel at home the moment I stepped into the hotel . They went above and beyond to make me feel special. I arrived late at this wonderful hotel and was given a warm wellcome , had a welcome card with my name on it and was given a free room upgrade into one of their deluxe rooms in the new building (room 23) which overlooks the pool and a late checkout without me paying extra. Had a very busy schedule and it was always great to return to a very clean room with water and chocolates on the bedside .The hotel is an absolute must, the next time I’m in Capetown I’m coming back to the Glen. Thank you for making me so welcome…
The Glen Boutique Hotel and Spa is the best Venue to host any event and very accommodating to special requests. BIG BIG BIG THANK YOU TO EDWARD AND WELLINGTON for making the birthday girls day special. Tables were set so beautifully. Edward even went so far as to look for a birthday candle for the cake. WELLINGTON made sure no glass was empty and that the ladies where all good. ..We are all in the hotel industry and will definitely recommend THE GLEN BOUTIQUE HOTEL. 10stars to you guys **********
We found this special place by accident years ago and finally had the opportunity traveling to Capetown again and decided that we were going to stay at The Glen. What a pleasant stay! Started right from the time we arrived when our suitcases miraculous disappeared (to our rooms) and we were asked to take a seat and enjoy a glass of champagne while filling out the arrival documents. Our room was on the 2nd floor and we enjoyed a lovely view from the balcony. Room was clean and features a complimentary bottle of wine. The staff was very helpful, especially Lewis. A wide selection at the breakfast buffet with FRESHLY squeezed orange juice and a wide selection of tea. We did not make use of the pool - bit chilly in winter!