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The Palace of the Lost City

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Sun City Resort off the R556, Sun City 0316 South Africa
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Traveler (3575)
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Panoramas (19)
Room & Suite (716)

About

#1 of 9 hotels in Sun City
Location
Cleanliness
Service
Value
Travelers' Choice
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Water park
Kids club
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Head massage
Massage
Salon
Concierge
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Afrikaans
2,631Reviews151Q+A100Room tips
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Renata wrote a review Sep 24
Centurion, South Africa59 contributions6 helpful votes
After reading some bad reviews my husband and I were a bit sceptical in booking at the Palace. So glad we booked...From the minute we arrived until we left the service was exceptional.. The complaints about the Crystal court dining area are so unfounded...The food selection was fantastic (so much to choose from) and always fresh and the service great. The pool area kept clean and cocktail and snack orders taken and served quickly. Few monkeys around but were chased away by security. Staff happy to be back after lockdown and full of smiles. Honestly dont understand the bad reviews...Will definetly be back soon. James and Renata Popper
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Date of stay: September 2020Trip type: Traveled as a couple
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Marco wrote a review Sep 23
5 contributions
The Palace at the list City in Sun city has gone backwards, the breakfast was the powerhouse breakfast at Sin City at one stage of which everyone spoke of. I am sorry to do this but I suggest that u rather go to the Mug & Bean for a better quality fresher breakfast. The staff at the hotel are grumpy, absolutely useless and unhelpful. I strongly suggest that you rather try somewhere else as you will be very disappointed in what the Palace and Sun City currently have to offer, I think that they have run out of money...
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Date of stay: September 2020Trip type: Traveled as a couple
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rwjames1uk wrote a review Sep 22
Cape Town Central, South Africa47 contributions55 helpful votes
The Palace looks impressive but sadly the hotel no longer offers 5 star accommodation. From reception, we are given a key and told our room number. It’s huge so it was a long unguided search for the room. The room needs updating. Aircon didn’t work. Stuffy and smelled of old smoke. Fridge was off and empty. Had to phone (usually unanswered) for drinking water. Brought warm with no ice. Toilet ran non stop. Shower leaked. Phoned concierge for dinner booking but nothing available. Had to shuttle to casino for a substandard meal at Legends. Breakfast was good but chaotic as not enough staff to serve as you can’t help yourself to buffet due to Covid. At checkout waited nearly half an hour for bags despite phoning before to ask for porter. Sad as this could be world class. Just looks like management is missing or untrained.
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Date of stay: September 2020
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Roxy1932 wrote a review Sep 15
Botany Downs, New Zealand102 contributions11 helpful votes
+1
This place was absolutely amazing!! Everything from the staff to the rooms to the food was incredible! I absolutely could not fault our stay here other than it wasn’t long enough! It was a little on the expensive side but well worth it!! There was a free shuttle that took us everywhere we wanted to go. So many things to chose from to do each day it was great
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Date of stay: March 2020Trip type: Traveled as a couple
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Gail123456 wrote a review Sep 15
Johannesburg, South Africa43 contributions13 helpful votes
+1
Sun City has been on a steady decline during the past 2-4 years. Each time the we go it seems to get worse. The once 5 star facility is on a downward spiral. After lockdown we were informed that Sun City was open and ready to accept guests. What a sock awaited us on arrival. The Cabanas, Sun entertainment Centre, The Cascades, The Baths, Valley of the wave and the outdoor gaming facilities by the dam ALL closed. We were not allowed to go through the Sun City entrance into The Pilandaburg game reserve even through guests were allowed through the day before. The car wash facility at The Palace was also closed. The pool at The Hotel was green, the pool at The Palace was blue/green. The ponds surrounding The Palace were half dry and the stench of stagnant green water was unbearable. Half the plants in the ponds have died. We could not even walk through the gardens with all the heaps of leaves. September is the mating season for the puff adder snake , during this season they become very aggressive. These snakes gravitate to heaps leaves which become their nests. To make matters worse the staff were not informed as to what was closed and what was operational. We could ask two different staff members and get conflicting answers. This goes back bad management. The Palace itself needs a lot of work. Wholes in the once stately dinner hall have been covered up with cardboard. Wholes in the ceiling outside the dinner hall on the patio. When you go to a 5 star facility you expect 5 star. I would not even give this trip a 1 star. What an embarrassment of flag ship resort. The rooms in The Palace are also shocking. If you wash the curtains then steam them, don’t hang them up creased. The furniture over the time has been replaced with cheap bamboo chairs. The bed mattresses are so old that you roll to the middle. 5 star...I don’t think so. The food at breakfast in The Palace was OK, the service was however shocking. I ordered tomato sauce and coffee when we sat down. My breakfast was finished before the coffee arrived. I asked the waiter where was the tomato sauce and her reply was that she forgot it. At the bar we almost tripped over a bucket as the water streamed from a burst pipe in the ceiling. We decided to then play a few slots to get through the day. After a hour we rang for the waiter. An hour later nobody had arrived. The place was fairly empty and the waiters were just standing around the bar chatting. Eventually we got our Diet Coke after having to walk to the bar to get assistance. Another hour later we had the same experience. This time the waiter disappeared and came back stating that he had to go to another bar and this was the last Diet Coke as non had been ordered. That night we proceeded to go and have dinner at the renown Hard Rock Cafe. Being gluten intolerant the only thing in the now limited menu was chicken wings. The wings arrived..well I think they were wings. It looked like some hacked this chicken to death. I refused to eat this and sent it back. The manager then came to apologize stating that they were using a new supplier. Blaming the supplier is not good enough. You have a restaurant manager, a kitchen manager, the chef and a waitress. Nobody down the line took pride in stating that the quality of the pieces were up to standard. My partner ordered the cheese burger and the buns were stale and the chips tasted as if they were cooked in old oil. We did not eat that night. The following night we went to Ledgens where the food and service was world class. Cudos to them. The only place in the entire resort that knows how to treat a customer. What I would like to know is how can Sun International ask employees on Thursday to come to work for the opening on Saturday. No wander this place was is such a mess. All around the world in places like Mauritius, resorts took the lockdown time as their maintenance time which makes sense. In SA stage 4 lockdown allowed travel for maintenance Why did Sun International not have the foresight to take up this opportunity. To advertise the fact they you are open for business while everything is closed, dirty and unorganized is not acceptable. This was supposed to be a birthday getaway. Normally the staff would sing and really make an effort. This time zero effort. In Sep 2019 we were again at Sun City this time at the Cascades. The breakfast was disgusting, the food which nobody ate was brought out and presented day after day. We eventually decided that a fresh Wimpie breakfast was better. This time we stayed at a suit in the Cascades and in nothing worked. The phone didn’t work, after walking down to the reception to report the problem a maintenance man appeared. He said if you wiggle the cord continuously it works so according to him it’s fixed. The second night the DSTV stopped working. We were told that they forgot to pay the bill and were cut off but were looking into the matter. The pool at The Cabanas was then under maintenance so we could not swim. Like before when we made the booking nobody informed us. To pass the time we then went to the Sun entertainment Centre. The ladies toilet tap was running continuously with no means of closing it. I reported this to a number of people who told me that the tap had been running for 3 months. The staff said they reported this to management but nothing happened. We are living in a country where we have a water shortage yet Sun International let’s a tap run for months. If you call a Plummer they will come. It is so sad to see a once pride and 5 star facility to drop to a zero star.
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Date of stay: September 2020Trip type: Traveled as a couple
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PRICE RANGE
$237 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace of the lost city hotel sun city, the palace of lost city
LOCATION
South AfricaNorth-West ProvinceSun City
NUMBER OF ROOMS
335
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Frequently Asked Questions about The Palace of the Lost City
Which popular attractions are close to The Palace of the Lost City?
Nearby attractions include King's Tower (0.4 miles), Valley of Waves (0.2 miles), and Sun City Resort (0.2 miles).
What are some of the property amenities at The Palace of the Lost City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Palace of the Lost City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palace of the Lost City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Palace of the Lost City?
Yes, parking is available to guests.
What are some restaurants close to The Palace of the Lost City?
Conveniently located restaurants include Crystal Court, RocoMamas Sun City, and The Grill Room.
Are there opportunities to exercise at The Palace of the Lost City?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Palace of the Lost City have an airport shuttle?
Yes, The Palace of the Lost City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Palace of the Lost City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palace of the Lost City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does The Palace of the Lost City have any great views?
Yes, guests often enjoy the mountain view available here.