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The Palace of the Lost City

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The Palace of the Lost City
The Palace of the Lost City
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1,659 Reviews from our TripAdvisor Community

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Showing 1,235: English reviews
Rio de Janeiro
Reviewed 2 days ago NEWvia mobile

Have spent four nights at The Palace Of Lost City, in Sun City, in January 2017, with my wife and my 2 kids (10 and 12). This is a top 5 star hotel, offering resort type of services, and it is an excellent option in case you are planning to do a Safari. The Palace is just 10 minutes a...

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Helpful?
Thank GladsonRJ
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear GladsonR Great to see you and your family had an enjoyable stay with us. Kind regards

Mbabane, Swaziland
Reviewed 3 days ago NEWvia mobile

I stayed at the hotel for 3 nights with my wife and two children. This is such a wonderful hotel and very well built with great features. Check in was smooth- though we arrived a bit early, the hotel did everything to get us a ready family room for an early check in which we greatly appreciated. The room was...

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Helpful?
Thank Caspian C
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Caspian C We appreciate your wonderful review of the hotel. Thank you so much for making mention of Elizabeth and the great service she gives. We look forward having you back in the Palace. Kind regards

Johannesburg, South Africa
Reviewed 4 days ago NEW

We stayed here for a night as guests attending the Nedbank Challenge golf tournament. This was our first time back after many years and this hotel still provides a great experience. The rooms are super-spacious and the service is excellent. The TV viewing in the rooms was knocked out by lightening during a rain storm but I guess that was...

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Helpful?
Thank Michelle R
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Michelle R We are glad to see you had a "great experience" with us again. Your comments regarding the meals, especially dinner, have been noted and we will definitely take a look into it. It will be our pleasure to welcome you back again. Kind regards

Sydney, Australia
Reviewed 5 days ago NEWvia mobile

The Palace is a magnificent building and the proportions are stunning and over sized. The check in was effortless and were accommodating as we arrived early. The bedrooms are extremely spacious with a huge bathroom. Shower was good. Came with nespresso machine and pods and beautiful tea. Unfortunately the mattress was extremely uncomfortable. Had worst nights sleep. Breakfast was fantastic...

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Helpful?
Thank sydneytribe
Reviewed 5 days ago NEWvia mobile

We checked in three days ago & got an upgraded room which was stunning Downfall was that the room did not get cleaned properly, no new towels were in the room after a day at the pools. We told the hotel that the cold water in our shower was not working & the drain was blocked before we left for...

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Helpful?
Thank Kapil S
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Kapil S Please accept our apologies for the poor service received. This has been addressed with the management team. Kind regards

Hillcrest, South Africa
Reviewed 5 days ago NEW

The Palace Of The Lost City is still a gem & one of our favorite local holiday destinations. We hadn't been back for some 5 years preferring overseas destinations instead. The facilities at The Palace are still superb but there is definitely a noticeable drop in staff service levels & skills - this is a real pity & I would...

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Helpful?
Thank Alan P
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Alan P The management team has taken note of your review, and we will certainly address all the matters that have been raised. Please accept our apologies for not meeting your expectations during your stay. I am positive that you will see change on your next stay ,as a result of the feedback received. Yours sincerely

Pretoria, Gauteng, South Africa
Reviewed 1 week ago

2nd visit to this wonderful property and was blown away. Check in process was fast and effective. Although I did not get an interleading room as asked I was still blown away by the location of the rooms. Rooms was clean and spacious. Linen was clean and fresh with the bed offering utmost comfort. Breakfast was again the highlight of...

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Helpful?
Thank Werner d
Reviewed 1 week ago

We were two families - with one child each. We arrived at the reception at 3 pm. They received us with welcome drinks and smiles. At reception we waited for about 30 minutes - standing, so eventually we suggested that we would go and have high tea until they sort out the problem. We were not informed what the problem...

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1Thank Julietta68
Toowoomba, Australia
Reviewed 1 week ago

There is a lot of hype in hearing about "The Palace" when visiting SA. The welcome is incredible. The fountains, huge doors and the impressive lobby. It is really breathtaking! However that's where it stops. Staff are all unhappy and extremely slow to say the least. I was that distressed as to why staff were so lethargic that I had...

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Helpful?
Thank tfds84
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear tfds84 Thank you so much for taking the time and giving us feedback of your stay. Please accept our apologies for the poor service received , this is definitely not the kind of service that we pride ourselves upon. The management team is looking into what happened and what can be done to ensure that it does nor reoccur....

Singapore, Singapore
Reviewed 1 week ago via mobile

Myself and my wife decided to get away from the rat race for a long weekend, we were not disappointed by the 3 nights we spent at the Palace of the Lost City. We golfed both courses, ate in some magnificent restaurants, had a little flutter on the tables and generally just relaxed. The hotels amenities are second to none,...

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Helpful?
Thank Mac190
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Mac190 Your review of your stay at the Hotel is highly appreciated. We look forward welcoming you back when you need another a break from "the rat race" Kind regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range: $247 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travelers have asked, with answers from The Palace of the Lost City staff and other travelers.
55 questions
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Questions? Get answers from The Palace of the Lost City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Superior Suite overlooking the pool”
 of 5 bubbles 840alanp, 5 days ago | Read review
“Ground rooms might expose you to visitors walking past.”
 of 5 bubbles wernerd983, 1 week ago | Read review
“Avoid until under new management”
  • Door handle fell off last century by the looks of it
 of 5 bubbles tfds84, 1 week ago | Read review
“5th floor overlooking pool”
 of 5 bubbles Geordiejock2014, 1 week ago | Read review
“Choose rooms on a higher level with views of the pool area.”
 of 5 bubbles 657suek, 1 week ago | Read review
5 of 5
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