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The Palace of the Lost City

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The Palace of the Lost City
The Palace of the Lost City
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1,493 Reviews from our TripAdvisor Community

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Showing 1,107: English reviews
London, United Kingdom
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I was here for 10 days and loved this hotel. The service was excellent and the hotel was beautifully done. The only downside was the palace pool was closed during our stay and the other pools on the complex were not a patch on the palace. I stayed at the palace and did not want to travel to other pools... More 

Helpful?
Thank Peteboo1971
Dubai, United Arab Emirates
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Our trip to Suncity proved to be waste of precious time and money.The glorious days of Suncity and its few attractions is long gone and it's now reduced to weekend escape for locals and couples with small children who want a break from their routines. Most attractions are low quality or under maintenance, hotels are in bad shape manned by... More 

Helpful?
Thank trikhas
New York City, New York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment you set foot in the Palace of the Lost City, you step into a world of luxury, fantasy and adventure. The service is world class, with everything you would expect from a world-class facility.

Helpful?
Thank Llywellyn Full D
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Llywellyn Full D Great to see you had wonderful time at the palace hotel! Hope to see you soon again Kind Regards More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is definitely as good as it looks in the pictures! It was amazing to say the least. Staff are extremely friendly and can't do enough for you. Martha at reception was brilliant and her customer service was excellent ! The food ie. Breakfast was great! So much choice, everyone in our group was impressed - We even got... More 

Helpful?
Thank Audrey M
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Audrey M We are glad you such an "amazing time" at the Palace. Since you have left the pool has reopened. It will be our pleasure to be able to welcome you back to the hotel, when you visit our sunny shores again. Kind Regards More 

Johannesburg, South Africa
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

My son and I had a great time. The valley of the waves is fantastic for kids. At this time of the year the resort was fairly quiet and the queues were minimal. I really enjoyed my food and so did my son. My wife however was a bit disappointed with the quality of some of the food. We also... More 

Helpful?
Thank craigsR8889VP
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just went for my 30th Birthday and the experience i had was mind blowing.From the moment you arrive expect to be treated like royalty. The staff are extremely friendly and helpful. Frances the guest relations mangager was very helpful.The duty managers went out of their way to make our stay an unforgettable one. The suites are breathtaking with the ultimate... More 

Helpful?
Thank Angela B
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Angela B It was our pleasure providing you a memorable Birthday Experience! We look forward welcoming you back to the Palace hotel. Warm Regards More 

Dubai, United Arab Emirates
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Amazing place.. feeling of royalty.. the decor.. the carvings the detailing of the marble.. the painting.. every inch you see you will love.. such a beautiful place.. rooms are spacious and decently decorated.. lots of places around to eat.. will definitely recommend and stay here if I ever come back!

Helpful?
Thank LRK_11
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear LRK_11 Your 5 out of 5 review of the hotel is highly appreciated. We certainly hope you will visit us again!! Kind regards More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

An experience of a life time.The palace is stunning.The rooms were beautifully furnished and very spacious.The breakfast buffet was fantastic.From the time you step out of your car,you are made to feel like royalty.The. Will definitely be returning soon.

Helpful?
Thank taanfour
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear taanfour Thank you for your review. We cannot wait to welcome you back to the hotel. Kind regards More 

Level Contributor
150 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a great hotel. Very royal a lot of detailing in every aspect. Good water bodies pool and walk ways. The room was just amazing with all facilities and the size was big. The restaurants were very good. Great place to be in.

Helpful?
Thank Syed S
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Syed S. Your review of your stay at the Palace is highly appreciated. Kind regards More 

Johannesburg, South Africa
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Booked a 3 night stay 16/08 to 18/08 2016 in a family room. Room was clean, neat and quite large. King size bed and a sleeper couch for the kids. Sleeper couch not very comfortable. On the 2nd night, the turn down service realized the couch was broken. This was immediately replaced with 2 single beds. Very, very comfortable, kids... More 

Helpful?
Thank indhran-2016
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Syed S We are happy to see you had a great stay with your family at the Hotel. We look forward having you back again, when you can enjoy all our facilities , including the pool , once they have reopened. Kind regards More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Golf course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range: $260 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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