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The Palace of the Lost City

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The Palace of the Lost City
The Palace of the Lost City
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1,612 Reviews from our TripAdvisor Community

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Showing 1,202: English reviews
Reviewed yesterday NEWvia mobile

If u really want my feedback text me as the service is shocking. Worst 5 star in south africa. Service is beyond mentioning. Rooms are malfunctioning Booked 3 rooms Every one had issues from shower to basin to toilet not working Real pity as been coming here for past 30 yrs G ferreira Come for golf only rest is crap

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Helpful?
Thank Fernando George F
Reviewed 3 days ago NEWvia mobile

We loved the look and atmosphere of the Palace. Sadly, the service was terrible all round. We could never reach the reception on the room phone, drinks at the pool took ages and in general you would be lucky to receive a smile. The architecture and atmosphere will be what makes me come back sometime in the future.

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Helpful?
Thank Renier M
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Renier M We appreciate your review of the Palace. Your comments about the poor service has been noted and will most certainly be addressed. I am positive you will see improvements in the service when you come back again to the hotel. Kind regards

Delray Beach, Florida
Reviewed 4 days ago NEW

The Palace has so much potential...but it just falls short. The location and the accommodations are lovely. The food is hit or miss...like the service. If you are lucky enough to meet up with Nora and Catherine poolside for first rate massage or Jennie and Abigail at the concierge desk you will encounter a few jems. The shining stars shine...

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Helpful?
Thank Tigersmomma
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Tigersmomma Thank you so much for your comprehensive review of your stay. We appreciate you taking the time and making mention of Josephine, Nora, Catherine, Abigail and Jenny, who made such a positive impact during your stay. The poor service you experienced has been brought to the attention of the management team and we will be giving this matter...

Reviewed 4 days ago NEWvia mobile

Taking into account that the resort is 24 years old, I am still impressed by the sheer size and opulence of everything. Sadly though, service was not consistent. While some endeavored to make anything possible, others simply lacked basic courtesy. My room wasn't cleaned till after 3pm on a Saturday, and really interfered with personal plan for a 4pm game...

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Helpful?
Thank Ben G
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Ben G Please accept our apologies for not meeting your expectations with regards to service delivery, Your review has been brought to the attention of the Department Heads, who in turn will be addressing this with their staff. The service you mention here is most certainly not the kind of service we pride ourselves upon. Yours Kindly

Johannesburg, South Africa
Reviewed 4 days ago NEW

We visited The Palace, although we stayed at the Sun Vacation Club. The Palace amazes me every time I enter this building, gardens and premises as a whole. I can not think how perfect the hotel is after so many years. Being Afrikaans speaking, my vocabulary is not nearly enough to bring justice to this hotel, the whole Sun City...

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Helpful?
Thank WenaD
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear WenaD Thank you for your great review!! We look forward welcoming you back to Sun City soon!!!!! Regards

Rustenburg, South Africa
Reviewed 5 days ago NEWvia mobile

I have stayed in this hotel a couple of times over the past years and the deterioration in the service is clearly noticeable. - the check in was very slow - luggage delivery to the room was slow - a simple room service order took ages to be delivered. - the hostess in the restaurant where the breakfast is served,...

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Helpful?
1Thank Karin H
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Karin H Please accept our apologies for the poor service received . We have taken note of your comments, and will endeavor to change things around I am positive you will see change for the better when you come back again as a result of your feedback. Kind regards

Johannesburg, South Africa
Reviewed 5 days ago NEW

This a still one of the most beautiful hotels. The service levels are impeccable.Makes you feel like royalty when you stay here. The restaurants are lovely and tasteful. Whilst the rooms are big and tastefully decorated, the bathrooms need to be updated. Overall, exceptional value to both South Africans and foreigners alike .

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Helpful?
Thank Dhevlen B
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Dhevlen B Thank you for your review. Glad to see we are still Tops. The hotel has embarked on a refurbishment program, so hopefully you will see changes soon. We look forward welcoming you back. Warm regards

Midrand, South Africa
Reviewed 1 week ago via mobile

The Palace of the Lost City at Sun City is still a magnificent 5 star property after all these decades, maintaining consistency of service, entertainment and enjoyment. Refurbishments have been completed across the various areas of the complex and these have added good value to the ambiance. There are several new shops and a very well represented food court in...

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Helpful?
Thank Danny Z
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Danny Z thank you so much for your great review of your stay at the Palace hotel, it is appreciated

Reviewed 1 week ago

The staff were very friendly and helpful. You guys takes customer service to the next level! Thanks to all of you: from the reception, to James at the restaurant, Abdenego, everyone!! We had a unforgetable time there!

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Helpful?
Thank Juliapty
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Juliapty thank you so much for your review! We appreciate your special mentioning of James and Abedenego!! Warm regards

Palos Verdes Estates, California
Reviewed 1 week ago

THIS IS an amazing hotel however it can use some updating. The hotel amenities are a bit old. The rooms are a good size but the beds are not that comfortable. The breakfast buffet was average. The piano player however, was a fantastic player. He played a good variety of songs which made our stay more relaxing. Again this hotel...

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Helpful?
Thank Candy F
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Candy F great to see you had an Awesome time in the hotel! Kind regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range: $307 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travelers have asked, with answers from The Palace of the Lost City staff and other travelers.
51 questions
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Questions? Get answers from The Palace of the Lost City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“higher floor overlooking the pool or fountains in back”
 of 5 bubbles Tigersmomma, 4 days ago | Read review
“Ask the front desk for a good view as we didn't have such a great view”
 of 5 bubbles CandyF345, 1 week ago | Read review
“consider a quieter room”
 of 5 bubbles RainbowCloud1, 3 weeks ago | Read review
“the best location is on the upper floors, with a view to the swimming pool”
 of 5 bubbles AdiCV, Oct 28, 2016 | Read review
“ask for a closer room to the entrance and the pool”
 of 5 bubbles U253LOangelap, Oct 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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