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The Palace of the Lost City

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The Palace of the Lost City
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1,766 Reviews from our TripAdvisor Community

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Showing 1,310: English reviews
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Surat, India
Reviewed yesterday NEW

It's so beautiful that your eyes will see but your brain won't believe . Service is pretty much good . Security was also good so that not all people can visit the Palace Hotel . We had a wonderful stay at the hotel .

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Thank _bhaumiksheth12
Pretoria, South Africa
Reviewed yesterday NEWvia mobile

We enjoyed this hotel and only stayed one night as a surprise for our children. The service was great & refreshing since we are Americans living here in South Africa, where we rarely experience good customer service. Everyone was friendly and gave us exactly what we expected. Hotel is situated next to the Sun City wave pool which was a...

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Thank mandyelise2015
Tehran, Iran
Reviewed 2 days ago NEWvia mobile

Everything is spontaneous. Eyes see but brain doesn't believe it. It's like you are in tarzan animation. The room is very good. Breakfast was perfect. Staffs are so nice and friendly. The swimming pools are great. The aqua park is very enjoyable. Don't miss it it would be the best experience of your life.

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Thank G_Soudy
Springbok
Reviewed 4 days ago NEW

We thoroughly enjoyed our stay at the Palace. Amazing decor, and very luxurious rooms. Although the rooms show some ageing, all in all it wasn't bad considering the age of the hotel, as well as the fact that we were assured that they are planning a revamp. Almost all of the staff were super friendly and courteous, with only the...

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Thank Ben S
Los Angeles, California
Reviewed 1 week ago NEWvia mobile

As a child I always remember our family visits to Sun City. We always stayed at the Cabanas since they were affordable and very kid friendly. Now as a married adult I couldn't have been more excited to stay at The Palace. The building is and always has been spectacular. Welcomed by the animal fountains and statues and then greeted...

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4Thank Aliross11
South Africa
Reviewed 1 week ago

This remains one of the best hotels we have stayed in. However the Palace needs serious improvement on service , we realized on our most recent visit. Most staff members are friendly and smile, but there are a few that needs to improve on their attitude. A very good example of this was the pathetic service we got from concierge....

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Thank RoxySouthAfrica
Johannesburg, South Africa
Reviewed 1 week ago via mobile

Lap of luxury nothing you could ever want missing or going wrong. Your every need is taken care of and with so much pride a palace of dreams and a place that's beyond luxurious! A price to match but so with it!

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Helpful?
Thank Maya056
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Maya056 Thank you so much for reviewing your stay. Kind regards

Durban, South Africa
Reviewed 1 week ago via mobile

This is definitely a five star hotel. You can feel it once you enter and are greeted by the friendly bell boys and reception. Check in was quick and easy. The architecture of this hotel is breathtaking. From the outside to reception to the courtyard, it is amazing. The staff are fantastic. The rooms are a bit dated but clean...

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Helpful?
Thank newbie_explorer777
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear newbie_explorer777 Great to see you had a wonderful time in our beautiful hotel. We appreciate your compliments. It is our hope that we will see you soon again Kind regards

Longfield, United Kingdom
Reviewed 1 week ago

We had a lovely time here. Unfortunately the weather let us down but we were lucky enough to play both golf courses although very wet. We had the tail end of the cyclone which was unlucky for us but the locals were pleased to have the rain because they hadn't had any rain for a long time. We also met...

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Thank Christine C
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Christine C Great to see you had a lovely time here , despite the wet weather. We hope to see you again soon Warm regards

Johannesburg
Reviewed 1 week ago via mobile

The experience we have had has been an utter nightmare. The staff were rude at the reception, incompetent in the kitchen and full of apologies but no assistance in management. 4 room changes, food disaster. So expensive for what should NOT be given 5 stars by any authority worth its while.

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1Thank Eezee123
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Eezee123 We apologize for the poor service that you received during your stay. I will be in contact with you to discuss this. Yours sincerely

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range: $265 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travelers have asked, with answers from The Palace of the Lost City staff and other travelers.
61 questions
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Questions? Get answers from The Palace of the Lost City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose room 845, excellent view yet close to the lobby.”
 of 5 bubbles C6497AZbens, 4 days ago | Read review
“Depends on choice. Lots of different choices.”
 of 5 bubbles RoxySouthAfrica, 1 week ago | Read review
“Room overlooking swimming pool”
 of 5 bubbles christinecO4721RL, 1 week ago | Read review
“Any room in the Palace would be great”
 of 5 bubbles 561dewaldm, 1 week ago | Read review
“Quiet floors, amazing views”
 of 5 bubbles Robin_Clare-Talbot, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question