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The Palace of the Lost City

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Sun City Resort off the R556, Sun City, Moses Kotane Local Municipality 0316 South Africa
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$256
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Traveler (3578)
360
Panoramas (19)
Room & Suite (742)

About

#1 of 9 hotels in Sun City
Location
Cleanliness
Service
Value
Travelers' Choice
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Water park
Kids club
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Afrikaans
2,647Reviews154Q+A100Room tips
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Popular mentions
NauticalVoyager wrote a review Feb 2021
Camperdown, South Africa1,301 contributions418 helpful votes
The Palace is everything and more of what a FIVE STAR hotel should be. The staff, the service (OMG - the food), the organisation of the transport from Palace to wherever you want to go on property is all amazing. Just be aware that in COVID times not all attractions, restaurants and facilities are open. Details and updates are on their website so we arrived aware of what was available. We felt safe as COVID protocols were in place and physical,distancing enforced.
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
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Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City
Responded 3 days ago
Dear NauticalVoyager Thank you so much for your wonderful review , it is truly appreciated I am glad you enjoyed your stay with us and that you felt safe with all the Covid protocols that we have put in place We hope to see you soon again Kind regards
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Werner d wrote a review Feb 2021
Pretoria, Gauteng, South Africa97 contributions14 helpful votes
After many visits and wonderful memories the Palace still remains the best holiday experience in SA!! With COVID we expected that service will be different and not what one are used to and so it was. Many services cut down due to low room occupancy. No High Tea servings which was really unfortunate and also no announcement upfront on the website. Breakfast was good as always but can say about 30% of the servings were cut down due to COVID rules. I must congratulate the staff for their excellent way in how most of the food servings were placed in plastic tubs.. Excellent safety measure!!! Just thinking about the packing of these food in the containers make one emotional as you realise COVID is for real... With the limited dinner options available we used more room service than normal. Pool service were not that great but again not nearly the capacity of people that one expects in season. In conclusion... The Palace will always be a number one holiday destination but one also could not get that ''holiday feeling'' with my recent visit. This is purely because of COVID. I truly hope that things will get better soon for us as loyal customers to once again enjoy the palace to its fullest capacity, entertainment and full food and beverage offerings. Keep up the good work See you next year again
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Date of stay: January 2021
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Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City
Responded 3 days ago
Dear Werner Thank you so much for your extensive and constructive review of your stay with us. Your 5 star rating is also appreciated Your loyalty is appreciated and it will be our pleasure to welcome you back to The Palace again next year. Kind regards
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tasneemdp wrote a review Jan 2021
South Africa11 contributions
Hotel entrance is spectacular. However having traveled extensively and during Covid decuding to explore locally I must state it's a mere 3 star rooms are dark gloomy bathrooms not 5 star at all!! No robes in rooms which is expected in this kind of hotel. Might look like 5 star entrance but anything else there is 3 stars.
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Date of stay: October 2020Trip type: Traveled as a couple
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Jack wrote a review Jan 2021
Morningside, South Africa3 contributions
I Stayed at the Palace on the 22nd December. We had to change rooms because the mattress was so worn, the room stank of mold. The service at the pool is non existent. The new room that was given to us , the shower and basin drain just blocked up. The toilets at the pool smelled of sewerage. You pay a lot of money to stay at the palace and Sun International don't care or even try to compensate one. This is the second time i have complained , we also stayed at sun city 24 September and they still have not resolved our complaint. In my opinion Sun city resort has gone to the dogs. Not worth Staying there and paying those rates. The Palace should be regraded to a 1 star hotel. The rooms are in desperate need of refurbishment. The restaurant at the Cascades had run out of lemon for the drinks and their coffee machine was broken.
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Date of stay: December 2020
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wimdelva wrote a review Dec 2020
Cape Town Central, South Africa5 contributions1 helpful vote
We booked supper at the Grill Room and were treated to an exceptional dinner experience. The setting was so romantic and grand, with our table outside close to the water, and the pond and open fires adding to the atmosphere. The beef fillet I had and the lamb chops my wife had were among the best we ever had. My fillet was accompanied by crisp flavourful grilled vegetables, a tasty peppercorn basting and a creamy mushroom sauce done just right. The fillet itself was so tender and flavourful I didn't want it to end. The wine (Thelema Shiraz) was a great match. Lastly, I met Mr Robert Brian Phiri, the pianist who was playing such beautiful melodies and harmonies. He is no doubt the friendliest and most amazing pianist any venue could wish for. He first invite our daughter to play something and then played a song together with her. She only started taking lessons recently but the warmth and enthusiasm he showed was so genuine and beautiful to see. Later he volunteered an impromptu lesson in harmony and music theory simply because I showed interest in his playing. Everything together this was a memorable evening that we will cherish for ever. Thank you Grill Room and thank you Mr Phiri.
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Date of stay: December 2020Trip type: Traveled with family
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PRICE RANGE
$237 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace of the lost city hotel sun city, the palace of lost city
LOCATION
South AfricaNorth-West ProvinceMoses Kotane Local MunicipalitySun City
NUMBER OF ROOMS
335
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Frequently Asked Questions about The Palace of the Lost City
Which popular attractions are close to The Palace of the Lost City?
Nearby attractions include King's Tower (0.4 miles), Valley of Waves (0.2 miles), and Sun City Resort (0.2 miles).
What are some of the property amenities at The Palace of the Lost City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Palace of the Lost City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palace of the Lost City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Palace of the Lost City?
Yes, parking is available to guests.
What are some restaurants close to The Palace of the Lost City?
Conveniently located restaurants include Crystal Court, RocoMamas Sun City, and The Raj Restaurant.
Are there opportunities to exercise at The Palace of the Lost City?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Palace of the Lost City have an airport shuttle?
Yes, The Palace of the Lost City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Palace of the Lost City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palace of the Lost City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does The Palace of the Lost City have any great views?
Yes, guests often enjoy the mountain view available here.