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Peermont Metcourt at Rio

Traveler (8)
Room & Suite (11)
Dining (3)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Experience a carnival delight...the 3-star Metcourt hotel at Rio Hotel Casino Convention Resort boasts a beautiful 70-key 3-star select services Metcourt hotel. Facilities include a pool terrace and swimming pool, buffet restaurant, adjoining bar and Wi-Fi internet access. There is also beautiful convention facilities and loads of entertainment for the whole family from vibrant casino action to the games arcade. The hotel features (70 rooms) with 30 Classic twin rooms, 20 Classic king rooms, 10 Superior twin rooms, 5 Superior king rooms, 4 Executive suites and 1 Special assistance room. Smoking and non-smoking rooms available. Check-in after 15h00 / Check-out before 11h00.
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Property amenities
Pool
Free parking
Restaurant
Bar/Lounge
Room service
Breakfast included
Business Center with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Conference Facilities
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
71Reviews
22Photos
2Q+A
30Room tips
Traveler rating
  • 27
  • 28
  • 9
  • 3
  • 4
Time of year
Traveler type
Language
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  • English
Popular mentions
The service was excellent. The hotel was excellently cleaned. I received value for money. The hotel is excellently located and near the main road. I got the best and excellent sleeping quality. Rooms were cleaned excellently so, however drains needs proper chemicals.
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Review collected in partnership with this hotel
During December 2018 I had the opportunity to visit Peermont Metcourt Rio Hotel during a weekend and over the Christmas period. The whole experience was really above our expectations. As a frequent visitor to Rio, we had certain questions on the serving of breakfast, but to our
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Response from Hennie S, General Manager at Peermont Metcourt at Rio
Responded Feb 14, 2019
Dear Guest, Thank you for the positive review. Our staff really try to go beyond the call of duty and it is pleasing to see that we left you with memorable times at Rio. We hope to host you at Rio again shortly! Hennie Steenkamp. General Manager.
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No privacy, toom also too small. The swimming pool was also small. Not enough loungers around the pool. The food was good. Staff exceptionally friendly. The main restaurant could use a little nore waiters. We steuggled at diner on sunday as there wwere seemingly inly 2 waiters
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Review collected in partnership with this hotel
Response from LawrenceM1369, Front Office Manager at Peermont Metcourt at Rio
Responded Dec 26, 2018
Dear Valued Guest Thank you for supporting Rio Metcourt Hotel and for completing our E-Questionnaire. We appreciate the time it takes to bring to our attention the issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each Management to ensure that we constantly improve our standards. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship.
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The staff at the casino restaurant need to be trained on good customer service and supervised. Orders could take up to 45 minutes and the orders come out wrong. I am definitely not eating there next time I visit Klerksdorp. Very sad, for such a nice hotel..
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Review collected in partnership with this hotel
Response from Grant W, Manager at Peermont Metcourt at Rio
Responded Sep 4, 2018
Dear Valued Guest First let me take the time to apologise profusely for the bad service you have received in our restaurant. Please don't let this over sight discourage you as we are aware of the challenges and it is on the mend. Our newly appointed management team is focused on delivering total customer satisfaction so I can assure you on your next visit you will be blown away. Once again thank you for your valued comments as it is a great assistance on the continued improvement of our service.
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I was pleasantly surprised to find such a lovely room and they had bubbles and snacks when we got to the rooms. It's very modern and very spacious. Checking in was a breeze. My only complaint was the breakfast. The food was horrible and cold. We ordered an egg and it took more
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
Photo provided by managementPeermont Metcourt at Rio
Bathroom
Bedroom
Executive suite lounge & dining area.
Photo provided by managementPeermont Metcourt at Rio
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123
Hi I paid R 1300 diner bed an breakfast
0 votes
Show all answers
"Proper care should be taken on drains."
"Toilet seat sometimes are loose not stable."
"The rooms are world class and made me feel at home. In this regard i really can't complain."
"The 06 and 04 room are very close to the exit door which bangs by itself all the time and some of the staff make a lot of noise around that same area, but everything else was superb! "
"Room Service Needed"
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123456
PRICE RANGE
$93 - $137 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaNorth-West ProvinceCity of MatlosanaKlerksdorp
NUMBER OF ROOMS
70
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